Reviews repeatedly cite poor product quality and sizing that doesn’t match the listings. Many customers say returns and refunds are hard to get or refused. Several accounts also describe billing and shipping details that don’t line up. Praise for fit and appearance is rare in this group.
Examples from available reviews (Dec 2021 – Mar 2026).
Received clothes not like catalog and company refused refunds.
“They will not refund your money, they will not accept returns”
Coat had terrible quality, plastic smell, and cheap material.
“bad smell like plastic, cheap material very disappointed”
Dress was much shorter and sizing did not match expectations.
“It was way too short.”
The dress matched photos, fit well, and stains can be removed by dry cleaner.
“it looked just as it did in the photographs.”
Most complaints focus on returns and refunds. Reviewers describe refunds being refused, reimbursements taking a long time, or being told to pay return shipping themselves. A few mention being offered partial vouchers instead of a full refund.
Customers point to surprise charges and inconsistent pricing. Some say “free shipping” was advertised but later invoices showed otherwise, and others report overcharges or discounts that didn’t apply. Clear value is rarely mentioned, with few positive notes.
Sizing and fit problems come up often. Several reviewers say items run much smaller than stated, or that pieces are too short or too revealing. A smaller number say the fit and look matched expectations.
Many reviews say the items don’t match the photos and feel cheaply made. Complaints include strong odors, torn seams, printed-on features, and clothing that falls apart after brief wear. One review here says the quality was acceptable and matched the listing.
Reviewers often describe customer communication as unresponsive or automated. Many say they got generic replies, couldn’t find a return address or phone number, or were ignored after sending proof of return. A few reports mention specific promises later replaced with vouchers or partial offers.
The set is strongly negative, with repeated complaints about low quality, sizing issues, and refunds that are hard to obtain. One higher-rated review describes a satisfactory purchase, standing out against the rest. Many accounts express frustration with support after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Received clothes not like catalog and company refused refunds.
“They will not refund your money, they will not accept returns”
Dress was much shorter and sizing did not match expectations.
“It was way too short.”
Company only posts marketing responses and won't address product concerns.
“They respond on Trustpilot only for marketing purposes”
Company didn't act on complaint and refused refunds.
“Response received from BerryLook (sorry to hear.....), no action taken”
Received different items of horrible quality after long wait.
“horrible quality and material”
Company ignored correction request and products were poor quality.
“will never order off them again”
Most items didn't fit and returns/contact information were unavailable.
“There is a return policy of 30 days but no telephone number”
Shirts were fake prints not denim and refund offered was insufficient.
“the pockets were only printed on and not real!”
Company overcharged and did not apply promised discount, cannot cancel order.
“But they charge me 100.84€, and I should have had a 6% discount”
Advertised free shipping contradicted by email stating shipping not free.
“Despite the marquee statement "Free Shipping nationwide", I received an email”
Received a coat that looked like a rag and not like pictures.
“received my piece of rag today supposed to be a coat”
Velvet top received bore no likeness to the one ordered.
“What I received bore no likeness to the one ordered.”
Cheap material and company delayed refunds while demanding paid returns.
“I said I wanted a refund but it's been over a month now and they keep making excuses!”
Sizes were extremely small and company failed to authorize returns.
“Their large was equal to a US size small.”
Company sent incorrect items, offered inadequate refund, refuses correct replacement.
“They are refusing to give me a refund or send the correct item.”
Coat had terrible quality, plastic smell, and cheap material.
“bad smell like plastic, cheap material very disappointed”
Accuses company of fraud, automated replies, and not returning money.
“THEY WILL STEAL YOUR MONEY AND KEEP SENDING YOU AUTOMATED REPLIES.”
Sweaters arrived late, poor quality, and company failed to provide order details.
“All the sweaters are the worst quality we have ever seen.”
Poor clothing quality and no return contact information provided.
“Although they advertise free returns. Try to find an address or contact number to return on their website.”
Accuses company of theft and automated replies and threatens legal action.
“THESE ARE CRIMINALS OPERATING”
Ordered items differed and company required return to China or issued small voucher.
“they would give me a $39 voucher towards the next purchase”
Dress was extremely small and revealed too much, sizes run very small.
“you could see everything!”
Returned items but still waiting for refund despite hundreds of emails.
“AFTER HUNDREDS OF E MAILS AND LETTERS LETTERS I AM STILL WAITING FOR A REFUND.”
Orders arrive wrong in item and size and refund offers are inadequate.
“Berrylook.com are thieves and liars”
Received a different unlined poor coat and company offered partial refund.
“The "coat" had no lining whatsoever.”
Returned items with tracking but company did not respond or refund.
“I sent the tracking information and sent numerous emails. No response from them.”
Winter white coat was poor quality and return instructions were missing.
“The material is of very poor quality.”
Sizes were far smaller than expected and refunds were refused.
“5x is actually a regular small. NO REFUNDS”
Items run very small and returns were difficult, costing over $100 loss.
“The clothing runs VERY small. BEWARE!”
Did not receive orders and lost money, calls company fake.
“DO NOT WASTE YOUR TIME OR MONEY ON THESE LOSERS.”
Jacket was nothing like picture, poor quality, and refund not received.
“This company is a scam!”
Regrets buying and has been waiting since November 2019.
“I've been waiting for this since November of 2019.”
Items took long and were nothing like ads; very poor quality overall.
“DO NOT BUY FROM BERRYLOOK!”
Coats arrive wrinkled, smelly, and of poor quality and return policy awful.
“The coat is bunched up and all wrinkled.”
Cheap items are not wearable; recommends buying local or used.
“A $32.00 coat can not be anything wearable.”
Received wrong size, color, and low-quality polystyrene fabric.
“Wrong size, wrong colour, totally wrong item and some kind of polystyrene fabric”
Company wouldn't provide return address and refused the return after 30 days.
“They either ignored my emails or refused to supply the return address.”
Coat arrived poorly made and incorrectly sized.
“It looks cheap and amateur.”
Order arrived late, wrong, and company did not respond.
“was never contacted back.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BerryLook is an online fashion retailer selling women’s clothing and accessories. The website lists dresses, outerwear, swimwear, and accessories with photos and sizing details. Shoppers order through an online checkout that accepts common payment methods and shows shipping options. BerryLook also posts separate pages for shipping and returns and offers help and FAQ sections for support.