Reviews Analyzed
21
We Collect & Analyze Reviews
BerryLook
Experiences & Reviews
BerryLook is an online fashion retailer that markets women's clothing and related apparel through a website. Shoppers typically encounter product listings for dresses, tops, coats and casual wear and complete purchases via online checkout and shipping. When researching BerryLook, consumers often look for information on sizing accuracy, product photos, return policies and customer support responsiveness.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
29d
Overall Rating
1.2
Our Analysis
🎯
Service quality
Most reviews describe unresolved returns, withheld refunds, incorrect charges and long delays when trying to cancel or return orders.
Share of mentions
Weak
19%
💰
Value for money
Many customers report poor quality relative to price: wrong discounts, partial refunds and perceived overcharges are frequently mentioned.
Share of mentions
Weak
16%
⚡
User experience
Reviewers mention website and ordering issues: missing order numbers, contradictory shipping claims, and no clear return address or contact.
Share of mentions
Weak
7%
🔧
Product quality
Common complaints include items not matching photos, poor materials, incorrect sizing and design details that appear printed rather than real.
Share of mentions
Weak
17%
📞
Communication
Numerous reports of unresponsive or automated email replies, failing contact addresses, and no reachable phone support for disputes.
Share of mentions
Weak
16%
⭐
Overall experience
Most reviewers summarize a negative overall experience, citing a combination of poor product quality, service failures and communication breakdowns.
Share of mentions
Weak
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Date Round Neck Printed Maxi Dress
"Thank you very much for your help!
This is the website where I purchased my maxi dress a few years ago.
The fact that there were no online reviews made me apprehensive about ordering from them at first, but the pricing was reasonable and they had the dress I wanted in stock.
When the dress arrived in the mail, it looked just as it did in the photographs. I was thrilled.
There were no issues with the dress itself, and it made me feel fantastic when I was wearing it.
Since then, I've worn it a few times and have managed to acquire two minor stains on it as a result.
It’s simple enough to get those stains out however since there’s a dry cleaner near me where I can take it! "
Annabel Lin
Collected.reviews
Dec 17, 2021
Featured for: Positive product match example
Berry look tried to take me for a fool…
"Berry look tried to take me for a fool back in 2019. Sent clothes that in NO WAY represented the catalog photos. Fabric was coarse and grainy. The col..."
Audrey Bella
Trustpilot
Oct 01, 2025
Featured for: Detailed multi-theme negative complaint
0.5 rating would be more appropriate
"Response received from BerryLook (sorry to hear.....), no action taken, and Trust Pilot provided a no reply email so emails to BerryLook cannot be del..."
J Daly
Trustpilot
Oct 01, 2025
Featured for: Refunds/returns failure and invoicing
TOTAL SCAM
"Total SCAM! My wife ordered 5 sweaters from Berrylook. She never received a order number or receipt. Never recieved any information regarding her purc..."
Tan
Trustpilot
Oct 01, 2025
Featured for: Missing order number; wrong items
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Audrey Bella
trustpilot.com
Oct 01, 2025
Berry look tried to take me for a fool…
Berry look tried to take me for a fool back in 2019. Sent clothes that in NO WAY represented the catalog photos. Fabric was coarse and grainy. The col...
J
Jessica Currie
trustpilot.com
Oct 01, 2025
Black Dress Sizing Incorrect
Bought a black dress that promised to make me the belle of the ball. Instead I looked like I was auditioning for a role in Pretty Woman. It was way to...
S
Savvy
trustpilot.com
Oct 01, 2025
They respond on Trustpilot only …
They respond on Trustpilot only for marketing purposes and not to actual concerns with products. They will not respond appropriately at all...
J
J Daly
trustpilot.com
Oct 01, 2025
0.5 rating would be more appropriate
Response received from BerryLook (sorry to hear.....), no action taken, and Trust Pilot provided a no reply email so emails to BerryLook cannot be del...
K
Kati Soussoune
trustpilot.com
Oct 01, 2025
I ordered about 120£ of different…
I ordered about 120£ of different clothes of winter I get something totally different after waiti...
C
Carol.
trustpilot.com
Oct 01, 2025
Ordered nearly 100 pounds worth of…
Ordered nearly 100 pounds worth of items,then I noticed I ordered 2 of the same item,emailed them same day to rectify it,bur told me it had already be...
M
Madonna Herzog
trustpilot.com
Oct 01, 2025
Buyer Beware!
WOW! I ordered a few items and only one of them fit properly. There was no packing slip in the packaging and it is impossible to find a way to talk to...
T
TJ
trustpilot.com
Oct 01, 2025
RIP OFF CITY - TOTAL AND COMPLETE SCAM AND FRAUD
ORDER NUMBER: E2241433 Ordered 2 denim shirts with 2 pockets. When they arrived they weren't denim and the pockets were only printed on and not real!...
z
zongcheng jin
trustpilot.com
Oct 01, 2025
NO..E2242064
Total Amount: euro95.83 But they charge me 100.84€, and I should have had a 6...
C
Carolyn
trustpilot.com
Oct 01, 2025
False claims
I tried to place an order with Berrylook (should have read reviews first). Despite the marquee statement "Free Shipping nationwide", I received an ema...
c
cristina mills
trustpilot.com
Oct 01, 2025
This is what people should know
My order no DO610 received my piece of rag today supposed to be a coat please do not ever use this company they are...
J
John Carter
trustpilot.com
Oct 01, 2025
I ordered a velvet top
I ordered a velvet top. What I received bore no likeness to the one ordered. I think that they were just tr...
L
Louise Trent
trustpilot.com
Oct 01, 2025
Ordered a dress
Ordered a dress, turned up and the material was so cheap! Was really thin. Not what it said. I said I wanted a refund but it's been over a month now a...
D
Denice Shuty
trustpilot.com
Oct 01, 2025
Berry Look cheated me out of $150
Berry Look cheated me out of $150. I ordered a number of tops all at once which came to around $150. I ordered all size large (I wear a 10 US). The cl...
C
Carrie
trustpilot.com
Oct 01, 2025
Terrible company
Terrible company. Admitted to sending the wrong items which also look NOTHING like the catalogue. Offered to return for the correct items. Paid $32 Of...
J
Jaky Gonzalez
trustpilot.com
Oct 01, 2025
I ordered a coat is Terrible quality
I order a coat is Terrible quality , bad smell...
N
Naseem
trustpilot.com
Oct 01, 2025
CHINESE FRAUDSTERS BASED IN HONG KONG
PLEASE REPORT THE COMPANY ON GOOGLE ADS. ORGANISED CRIMINALS OPERATING UNDER THIS BERRYLOOK NAME TO DECEIVE YOU ACTUAL COMPANY THESE CROOKS USE IS: CO...
T
Tan
trustpilot.com
Oct 01, 2025
TOTAL SCAM
Total SCAM! My wife ordered 5 sweaters from Berrylook. She never received a order number or receipt. Never recieved any information regarding her purc...
N
Nancy Clark
trustpilot.com
Oct 01, 2025
Do not get suckered-poor quality of…
Do not get suckered-poor quality of clothing. Although they advertise free returns. Try to find an address or contact number to return...
N
Naseem
trustpilot.com
Oct 01, 2025
THESE ARE CRIMINALS OPERATING
THESE ARE CRIMINALS OPERATING REAL COMPANY IS ENDEAVOR INTERNATIONAL ENTERPRISE (H.K.) LIMITED Company Number 1025177 THEY WILL STEAL YOUR MONEY AND K...
Conclusion
Reviews in this sample show a clear pattern: frequent reports of product-quality mismatches (materials, sizing, photos) combined with repeated problems around returns, refunds and customer contact. A small number of shoppers reported satisfactory product matches, but the dominant signals are unresolved service and communication failures. Consumers considering BerryLook should verify payment protections (credit card dispute or buyer protection) and keep order documentation and tracking. If you proceed, check sizing closely, use secure payment methods and be prepared for potentially limited or delayed customer support.