The reviews show a mix of positive and negative experiences. Many customers praise helpful customer service, quick shipments, and dresses or suits that match descriptions. However, other reviewers report recurring issues: sizing inconsistencies, website or exchange limitations, delayed or lost shipments, and occasional material-quality concerns. If you consider Birdy Grey, check size charts carefully, review return and rush-shipping policies, and contact customer service early for time-sensitive orders.
Examples from available reviews (Apr 2022 – Feb 2026).
Dresses were excellent quality and delivery and returns were smooth.
“The quality of the dresses was great!”
Reviewer experienced incompetent service, inconsistent supply, and cheap materials.
“This company is completely incompetent.”
Dress sizing and website exchange issues caused lengthy, stressful resolution.
“The sizes for the dress I ordered didn't match the measurements at all”
Package arrived soaked, contents wet, raising quality concerns.
“The box is soaking wet”
Customer service is often praised for helpful, speedy support, but some reviews report slow or unresponsive handling and policy-related issues.
Several reviewers cite affordable pricing and reasonable costs; a minority describe cheap-feeling materials or poor perceived value for some items.
Ordering and delivery are frequently described as fast and smooth, yet multiple reviews mention website/exchange problems, lost shipments or delays.
Many customers report good-quality dresses and suits that match descriptions; others report sizing problems, lower-quality materials, or items affected in transit.
Customer-facing communication is often called helpful and knowledgeable, but some customers report unanswered messages, slow follow-up or inconsistent responses.
Overall experiences vary: numerous positive accounts of service and quality exist alongside reports of major delays, lost orders and returns issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Helpful measurements and slightly stretchy pants provided comfortable wear.
“The measurements were very helpful!”
Material is very nice but the style did not suit reviewer.
“The material is very nice but the style is not great for me so I will return and see what other one works”
Fast delivery and great suit fit, but tie arrived stained.
“The only thing that we had a problem with was that the tie had a stain on the front of it before we even opened the package.”
Suit had great fit and fast delivery.
“Great fit and great delivery time!”
Website was easy to use and delivery was very fast.
“Easy to find everything I needed online an it got to me super quick!”
Dress arrived much sooner than anticipated.
“Dress came so much quicker than I anticipated!”
Company delivered dresses as shown and accommodated tight timeline.
“Birdy Grey got me what I needed even with an intense timeline.”
Even size XS was too big; reviewer wanted XXS.
“XS is still too big...would of like to have XXS”
Service and product quality were both reported as great.
“The service is great! And the dresses and suits are great quality!”
Top-notch service and fast delivery.
“The service was top notch. Everything fast!!”
Suit was delivered to the wrong address.
“They sent my suit to the wrong address”
Reviewer keeps receiving unwanted shipments despite asking to stop.
“I’ve never ordered anything you keep sending me stuff even though I’ve said to please stop”
Customer service was prompt according to reviewer.
“prompt customer service”
Excellent customer service; first dress arrived and reviewer ordered second.
“Excellent customer service.”
Simple ordering, quick delivery, and suit sizes were true.
“Simple process to select and order a suit.”
Reviewer reported the product quality was bad.
“quality was bad”
Top-notch customer service answered many questions and eased shopping.
“The customer service is top notch!”
Very quick turnaround and garments fit very well.
“Very quick turnaround. Fit very well.”
Product was great and reviewer highly recommends it.
“Really great product”
Item arrived quickly and fit as expected.
“Showed up quick. Fit the way it was supposed to.”
Jovan provided excellent customer service and helped with my order.
“Jovan was excellent.”
Happy with purchase; pajamas are cute and arrived early.
“I’m very happy with my purchase!”
Dress sizing and website exchange issues caused lengthy, stressful resolution.
“The sizes for the dress I ordered didn't match the measurements at all”
Suit is comfortable and looks great.
“I love this suit, it's very comfortable and it looks great.”
Delivery was fast and fit matched expectations.
“Delivery was fast and fit as expected”
Package arrived soaked, contents wet, raising quality concerns.
“The box is soaking wet”
Product quality felt cheap to the reviewer.
“The quality is cheap.”
Sizing mismatch and slow shipping left reviewer scrambling before wedding.
“received dress and was way too tight in the bust to even zip (Medium).”
Reviewer experienced incompetent service, inconsistent supply, and cheap materials.
“This company is completely incompetent.”
Customer service resolved color mismatch and ensured event success.
“Birdy Grey Customer service was wonderful to work with”
Dress was beautiful and good quality.
“Beautiful dress and good quality”
Order faced long delays and lost shipments despite polite customer service.
“My dress took almost two months to arrive and twice it got lost and sent back.”
Mikee provided excellent assistance including emergency shipment and communication.
“Mikee was perfect in assisting me with everything!”
Process was easy and customer service was consistently fantastic.
“This process was unbelievably easy!”
Customer found the company great and cautious about fraud.
“Great company. Very cautious about fraud.”
Dresses were excellent quality and delivery and returns were smooth.
“The quality of the dresses was great!”
Reviewer was promised a return approval but received no follow-up.
“I am STILL waiting for someone to get back to me.”
Dress fit, color, and customer service were excellent; delivery quick.
“Fit, color, size...perfect”
Company successfully refunded my previous dress and delivered replacement.
“They did a good job at refunding my money from the last dress that I sent back.”
Order was lost and reviewer received no help finding it.
“MY ORDER WAS LOST AND NO ONE IS HELPING ME FIND IT”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Birdy Grey is an online retailer that sells bridesmaid dresses, suits and wedding-related apparel through its website. Shoppers use the site to choose styles, sizes and colors and to place orders for bridal-party needs.