Birdy Grey
Experiences & Reviews
Birdy Grey is an online retailer that sells bridesmaid dresses, suits and wedding-related apparel through its website. Shoppers use the site to choose styles, sizes and colors and to place orders for bridal-party needs.
Overview & Key Metrics
Our Analysis
Service quality
Customer service is often praised for helpful, speedy support, but some reviews report slow or unresponsive handling and policy-related issues.
Value for money
Several reviewers cite affordable pricing and reasonable costs; a minority describe cheap-feeling materials or poor perceived value for some items.
User experience
Ordering and delivery are frequently described as fast and smooth, yet multiple reviews mention website/exchange problems, lost shipments or delays.
Product quality
Many customers report good-quality dresses and suits that match descriptions; others report sizing problems, lower-quality materials, or items affected in transit.
Communication
Customer-facing communication is often called helpful and knowledgeable, but some customers report unanswered messages, slow follow-up or inconsistent responses.
Overall experience
Overall experiences vary: numerous positive accounts of service and quality exist alongside reports of major delays, lost orders and returns issues.
Our Independent Methodology
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Data Collection
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AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 โ October 2025).
Great product and customer service
"I tried several Birdy Grey dresses, and all were excellent quality. They were delivered in a reasonable amount of time, packaged nicely, and the dress..."
AVOID AT ALL COSTS
"Do you want your wedding party to not receive the suits/dresses you need and then have to scramble at the last second? Look no further! This company i..."
Bad Sizing & Website but Great Customer Service
"The sizes for the dress I ordered didn't match the measurements at all and I ended up having to go down two sizes. Also, the website wouldn't allow me..."
The box is soaking wet and i haveโฆ
"The box is soaking wet and i have pictures for the reference. I wish the delivery of the package was done better considering the rain throughout the d..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Jovan was excellent
Jovan was excellent. They helped me with my order for a wedding I am in that is just around th...
Iโm very happy with my purchase
Iโm very happy with my purchase! Pjs are so cute and the blue colour is lovely....
Bad Sizing & Website but Great Customer Service
The sizes for the dress I ordered didn't match the measurements at all and I ended up having to go down two sizes. Also, the website wouldn't allow me...
I love this suit
I love this suit, it's very c...
Delivery was fast and fit as expected
Delivery was fast...
The box is soaking wet and i haveโฆ
The box is soaking wet and i have pictures for the reference. I wish the delivery of the package was done better considering the rain throughout the d...
The quality is cheap.
...
Highly NOT reccomended
I ordered a dress based off my normal measurements- received dress and was way too tight in the bust to even zip (Medium). Sent back to Birdy Grey for...
AVOID AT ALL COSTS
Do you want your wedding party to not receive the suits/dresses you need and then have to scramble at the last second? Look no further! This company i...
Great customer service led to event success
I purchased items for a bridal party- ties and socks. They had the same color name and looked the same color so I purchased them together. Once the ar...
Beautiful dress and good quality
Beautiful dress...
Not the best systems in place
Customer service people are nice but I feel like the policy and the way they handle situations was not school. My dress took almost two months to arri...
Mikee was perfect in assisting me withโฆ
Mikee was perfect in assisting me with every...
This process was unbelievably easy
This process was unbelievably easy! The customer service was fantastic throughout the entire process. The quality of the dresses was great! My sister...
Great company
Great company. Very...
Great product and customer service
I tried several Birdy Grey dresses, and all were excellent quality. They were delivered in a reasonable amount of time, packaged nicely, and the dress...
I am STILL waiting for someone to getโฆ
I am STILL waiting for someone to get back to me. I had previously purchased a dress, my mother-in-law (who is the mother of the bride) wanted to see...
Fit, color, sizeโฆperfect
I ordered a dress from here. Size large (Iโm normally a medium) but based on the size chart, I went one up just in case. I got the express shipping an...
They did a good job at refunding myโฆ
They did a good job at refunding my money from the last d...
MY ORDER WAS LOST AND NO ONE IS HELPINGโฆ
MY ORDER WAS LOST AND NO...
Conclusion
The reviews show a mix of positive and negative experiences. Many customers praise helpful customer service, quick shipments, and dresses or suits that match descriptions. However, other reviewers report recurring issues: sizing inconsistencies, website or exchange limitations, delayed or lost shipments, and occasional material-quality concerns. If you consider Birdy Grey, check size charts carefully, review return and rush-shipping policies, and contact customer service early for time-sensitive orders.