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We Collect & Analyze Reviews

Birdy Grey
Experiences & Reviews

Birdy Grey is an online retailer that sells bridesmaid dresses, suits and wedding-related apparel through its website. Shoppers use the site to choose styles, sizes and colors and to place orders for bridal-party needs.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 67%
Latest Review 18d
Overall Rating
3.5

Our Analysis

๐ŸŽฏ

Service quality

Customer service is often praised for helpful, speedy support, but some reviews report slow or unresponsive handling and policy-related issues.

Share of mentions
18%
Mixed
๐Ÿ’ฐ

Value for money

Several reviewers cite affordable pricing and reasonable costs; a minority describe cheap-feeling materials or poor perceived value for some items.

Share of mentions
4%
Mixed
โšก

User experience

Ordering and delivery are frequently described as fast and smooth, yet multiple reviews mention website/exchange problems, lost shipments or delays.

Share of mentions
20%
Mixed
๐Ÿ”ง

Product quality

Many customers report good-quality dresses and suits that match descriptions; others report sizing problems, lower-quality materials, or items affected in transit.

Share of mentions
19%
Mixed
๐Ÿ“ž

Communication

Customer-facing communication is often called helpful and knowledgeable, but some customers report unanswered messages, slow follow-up or inconsistent responses.

Share of mentions
15%
Mixed
โญ

Overall experience

Overall experiences vary: numerous positive accounts of service and quality exist alongside reports of major delays, lost orders and returns issues.

Share of mentions
25%
Mixed

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

A
Abigail
trustpilot.com Oct 01, 2025

Jovan was excellent

Jovan was excellent. They helped me with my order for a wedding I am in that is just around th...

M
Maria
trustpilot.com Oct 01, 2025

Iโ€™m very happy with my purchase

Iโ€™m very happy with my purchase! Pjs are so cute and the blue colour is lovely....

M
Maid of Honor
trustpilot.com Oct 01, 2025

Bad Sizing & Website but Great Customer Service

The sizes for the dress I ordered didn't match the measurements at all and I ended up having to go down two sizes. Also, the website wouldn't allow me...

J
Joshua
trustpilot.com Oct 01, 2025

I love this suit

I love this suit, it's very c...

K
Kevin
trustpilot.com Oct 01, 2025

Delivery was fast and fit as expected

Delivery was fast...

H
Harshal
trustpilot.com Oct 01, 2025

The box is soaking wet and i haveโ€ฆ

The box is soaking wet and i have pictures for the reference. I wish the delivery of the package was done better considering the rain throughout the d...

K
Kimberly
trustpilot.com Oct 01, 2025

The quality is cheap.

...

S
Shannon Morgan
trustpilot.com Oct 01, 2025

Highly NOT reccomended

I ordered a dress based off my normal measurements- received dress and was way too tight in the bust to even zip (Medium). Sent back to Birdy Grey for...

D
Dennis Wilson
trustpilot.com Oct 01, 2025

AVOID AT ALL COSTS

Do you want your wedding party to not receive the suits/dresses you need and then have to scramble at the last second? Look no further! This company i...

B
Beka
trustpilot.com Oct 01, 2025

Great customer service led to event success

I purchased items for a bridal party- ties and socks. They had the same color name and looked the same color so I purchased them together. Once the ar...

S
Sarah
trustpilot.com Oct 01, 2025

Beautiful dress and good quality

Beautiful dress...

K
Karen
trustpilot.com Oct 01, 2025

Not the best systems in place

Customer service people are nice but I feel like the policy and the way they handle situations was not school. My dress took almost two months to arri...

D
Dominique Rose
trustpilot.com Oct 01, 2025

Mikee was perfect in assisting me withโ€ฆ

Mikee was perfect in assisting me with every...

D
Destiny
trustpilot.com Oct 01, 2025

This process was unbelievably easy

This process was unbelievably easy! The customer service was fantastic throughout the entire process. The quality of the dresses was great! My sister...

A
Amanda Garner
trustpilot.com Oct 01, 2025

Great company

Great company. Very...

L
Lucy
trustpilot.com Oct 01, 2025

Great product and customer service

I tried several Birdy Grey dresses, and all were excellent quality. They were delivered in a reasonable amount of time, packaged nicely, and the dress...

L
Laura
trustpilot.com Oct 01, 2025

I am STILL waiting for someone to getโ€ฆ

I am STILL waiting for someone to get back to me. I had previously purchased a dress, my mother-in-law (who is the mother of the bride) wanted to see...

R
Ryan Oldehoff
trustpilot.com Oct 01, 2025

Fit, color, sizeโ€ฆperfect

I ordered a dress from here. Size large (Iโ€™m normally a medium) but based on the size chart, I went one up just in case. I got the express shipping an...

M
Morgan
trustpilot.com Oct 01, 2025

They did a good job at refunding myโ€ฆ

They did a good job at refunding my money from the last d...

R
Ries
trustpilot.com Oct 01, 2025

MY ORDER WAS LOST AND NO ONE IS HELPINGโ€ฆ

MY ORDER WAS LOST AND NO...

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Conclusion

The reviews show a mix of positive and negative experiences. Many customers praise helpful customer service, quick shipments, and dresses or suits that match descriptions. However, other reviewers report recurring issues: sizing inconsistencies, website or exchange limitations, delayed or lost shipments, and occasional material-quality concerns. If you consider Birdy Grey, check size charts carefully, review return and rush-shipping policies, and contact customer service early for time-sensitive orders.