Reviews Analyzed
21
We Collect & Analyze Reviews
Birdy Grey
Experiences & Reviews
Birdy Grey is an online retailer that sells bridesmaid dresses, suits and wedding-related apparel through its website. Shoppers use the site to choose styles, sizes and colors and to place orders for bridal-party needs.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
18d
Overall Rating
3.5
Our Analysis
🎯
Service quality
Customer service is often praised for helpful, speedy support, but some reviews report slow or unresponsive handling and policy-related issues.
Share of mentions
Mixed
18%
💰
Value for money
Several reviewers cite affordable pricing and reasonable costs; a minority describe cheap-feeling materials or poor perceived value for some items.
Share of mentions
Mixed
4%
⚡
User experience
Ordering and delivery are frequently described as fast and smooth, yet multiple reviews mention website/exchange problems, lost shipments or delays.
Share of mentions
Mixed
20%
🔧
Product quality
Many customers report good-quality dresses and suits that match descriptions; others report sizing problems, lower-quality materials, or items affected in transit.
Share of mentions
Mixed
19%
📞
Communication
Customer-facing communication is often called helpful and knowledgeable, but some customers report unanswered messages, slow follow-up or inconsistent responses.
Share of mentions
Mixed
15%
⭐
Overall experience
Overall experiences vary: numerous positive accounts of service and quality exist alongside reports of major delays, lost orders and returns issues.
Share of mentions
Mixed
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 – October 2025).
Great product and customer service
"I tried several Birdy Grey dresses, and all were excellent quality. They were delivered in a reasonable amount of time, packaged nicely, and the dress..."
Lucy
Trustpilot
Oct 01, 2025
Featured for: Balanced praise: product, shipping, service
AVOID AT ALL COSTS
"Do you want your wedding party to not receive the suits/dresses you need and then have to scramble at the last second? Look no further! This company i..."
Dennis Wilson
Trustpilot
Oct 01, 2025
Featured for: Strong negative: multiple failures described
Bad Sizing & Website but Great Customer Service
"The sizes for the dress I ordered didn't match the measurements at all and I ended up having to go down two sizes. Also, the website wouldn't allow me..."
Maid of Honor
Trustpilot
Oct 01, 2025
Featured for: Mixed: sizing, website issues, helpful CSR
The box is soaking wet and i have…
"The box is soaking wet and i have pictures for the reference. I wish the delivery of the package was done better considering the rain throughout the d..."
Harshal
Trustpilot
Oct 01, 2025
Featured for: Delivery damage complaint; wet package
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Abigail
trustpilot.com
Oct 01, 2025
Jovan was excellent
Jovan was excellent. They helped me with my order for a wedding I am in that is just around th...
M
Maria
trustpilot.com
Oct 01, 2025
I’m very happy with my purchase
I’m very happy with my purchase! Pjs are so cute and the blue colour is lovely....
M
Maid of Honor
trustpilot.com
Oct 01, 2025
Bad Sizing & Website but Great Customer Service
The sizes for the dress I ordered didn't match the measurements at all and I ended up having to go down two sizes. Also, the website wouldn't allow me...
J
Joshua
trustpilot.com
Oct 01, 2025
I love this suit
I love this suit, it's very c...
K
Kevin
trustpilot.com
Oct 01, 2025
Delivery was fast and fit as expected
Delivery was fast...
H
Harshal
trustpilot.com
Oct 01, 2025
The box is soaking wet and i have…
The box is soaking wet and i have pictures for the reference. I wish the delivery of the package was done better considering the rain throughout the d...
K
Kimberly
trustpilot.com
Oct 01, 2025
The quality is cheap.
...
S
Shannon Morgan
trustpilot.com
Oct 01, 2025
Highly NOT reccomended
I ordered a dress based off my normal measurements- received dress and was way too tight in the bust to even zip (Medium). Sent back to Birdy Grey for...
D
Dennis Wilson
trustpilot.com
Oct 01, 2025
AVOID AT ALL COSTS
Do you want your wedding party to not receive the suits/dresses you need and then have to scramble at the last second? Look no further! This company i...
B
Beka
trustpilot.com
Oct 01, 2025
Great customer service led to event success
I purchased items for a bridal party- ties and socks. They had the same color name and looked the same color so I purchased them together. Once the ar...
S
Sarah
trustpilot.com
Oct 01, 2025
Beautiful dress and good quality
Beautiful dress...
K
Karen
trustpilot.com
Oct 01, 2025
Not the best systems in place
Customer service people are nice but I feel like the policy and the way they handle situations was not school. My dress took almost two months to arri...
D
Dominique Rose
trustpilot.com
Oct 01, 2025
Mikee was perfect in assisting me with…
Mikee was perfect in assisting me with every...
D
Destiny
trustpilot.com
Oct 01, 2025
This process was unbelievably easy
This process was unbelievably easy! The customer service was fantastic throughout the entire process. The quality of the dresses was great! My sister...
A
Amanda Garner
trustpilot.com
Oct 01, 2025
Great company
Great company. Very...
L
Lucy
trustpilot.com
Oct 01, 2025
Great product and customer service
I tried several Birdy Grey dresses, and all were excellent quality. They were delivered in a reasonable amount of time, packaged nicely, and the dress...
L
Laura
trustpilot.com
Oct 01, 2025
I am STILL waiting for someone to get…
I am STILL waiting for someone to get back to me. I had previously purchased a dress, my mother-in-law (who is the mother of the bride) wanted to see...
R
Ryan Oldehoff
trustpilot.com
Oct 01, 2025
Fit, color, size…perfect
I ordered a dress from here. Size large (I’m normally a medium) but based on the size chart, I went one up just in case. I got the express shipping an...
M
Morgan
trustpilot.com
Oct 01, 2025
They did a good job at refunding my…
They did a good job at refunding my money from the last d...
R
Ries
trustpilot.com
Oct 01, 2025
MY ORDER WAS LOST AND NO ONE IS HELPING…
MY ORDER WAS LOST AND NO...
Conclusion
The reviews show a mix of positive and negative experiences. Many customers praise helpful customer service, quick shipments, and dresses or suits that match descriptions. However, other reviewers report recurring issues: sizing inconsistencies, website or exchange limitations, delayed or lost shipments, and occasional material-quality concerns. If you consider Birdy Grey, check size charts carefully, review return and rush-shipping policies, and contact customer service early for time-sensitive orders.