Customer reviews for Boston Proper emphasize consistent garment quality, good fit and a generally easy shopping experience. Multiple reviewers cite helpful customer service interactions, including refunds after delivery problems. Recurring feedback requests more petite and specific pant lengths, and a few shoppers report delivery or communication lapses. If you prioritize tailored styles and reliable fabric quality, reviews suggest Boston Proper performs well; if petite sizing or strict delivery timelines are essential, consider confirming availability and tracking options before purchase.
Examples from available reviews (Jan 2024 – Feb 2026).
First-time order not received and company hasn't communicated about the delay.
“I have not received my order, nor have I heard from Boston Proper”
Request for petite lengths because standard lengths are too long.
“Please carry petite lengths for dresses, pants, etc.”
Account was refunded after reporting a stolen delivery with police report.
“my account was refunded the order amount.”
Clothes have great quality, fit well, and size guide is accurate.
“Size guide is right on”
Most reviewers describe helpful, responsive customer service—agents assist with returns and refunds; a minority report unresolved delivery issues.
Many shoppers say sales and discount codes improve value; several note some full-price items feel expensive or add hemming costs.
Customers report an easy shopping flow, useful size guide, quick shipping and straightforward returns; a few cite missing deliveries.
Frequent praise for garment quality, fit and distinctive styles; repeated requests for more petite and mid-length pant size options.
Most customers describe clear, helpful contact with agents and timely resolutions; isolated reports cite unanswered email or delayed updates.
Overall sentiment is positive: shoppers highlight style, consistent quality and speedy delivery, with occasional concerns about sizing availability.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Sitejabber (20) · Quotes shortened · As of: February 2026
Zipper defective and customer service failed to respond, refund denied.
“the zipper would not unzip.”
Zipper defective and customer service failed to respond, refund denied.
“the zipper would not unzip.”
Dress zipper broke quickly and customer service refused to fix or credit.
“The zipper broke within an hour of having it on.”
Dress zipper broke quickly and customer service refused to fix or credit.
“The zipper broke within an hour of having it on.”
Multiple calls about a return with no refund gift card after two weeks.
“my refund gift card has still not been sent to me after two weeks.”
Caller was placed on hold with no estimated time of arrival given.
“On hold forever and gave no ETA”
E-gift cards not delivered; customer service provided numbers instead, disappointing.
“the cards still have not been delivered .”
E-gift cards not delivered; customer service provided numbers instead, disappointing.
“the cards still have not been delivered .”
Customer service misleading about promo codes and charge; item still not received.
“Still have not received an item, but yet I got charged”
Trendy products, helpful customer service, and enjoyable website experience.
“customer service is very helpful!”
Clothes have great quality, fit well, and size guide is accurate.
“Size guide is right on”
Account was refunded after reporting a stolen delivery with police report.
“my account was refunded the order amount.”
Customer requests that petite sizing options be offered.
“Would really like petite sizing”
Shopping is easy with high-quality, well-fitting clothes.
“Boston Proper makes shopping easy.”
Customer wants more regular size pants in 29–30 inch lengths.
“More regular size pants that range between 29 to 30 inches”
Shirt fit well in size 10, prompting an additional purchase.
“was very happy that it fit ( size 10)”
Request for petite lengths because standard lengths are too long.
“Please carry petite lengths for dresses, pants, etc.”
High quality and fast delivery; sizing sometimes tricky but returns easy.
“Great Quality and fast delivery.”
Unique clothing but prices feel somewhat expensive, so waits for sales.
“Your prices are somewhat expensive”
First-time order not received and company hasn't communicated about the delay.
“I have not received my order, nor have I heard from Boston Proper”
Unique clothing selection not found elsewhere; requests some petite sizing.
“Love the different types of clothing that isn’t available elsewhere.”
Helpful customer service resolved concerns and enabled purchase with discount code.
“The customer service lady today was very helpful indeed”
Clothes are true to size, wash well, and consistently stylish.
“True to size and most importantly wash and wear.”
Satisfied with sizes, quality, easy returns, and past pricing.
“Very happy with sizes, quality, ease of return, and pricing on what I’ve purchased in the past!”
Wearing Boston Proper attracts compliments for high-quality, fine-looking outfits.
“Never disappoints!”
Great selection, improving product quality, fair prices, and quick shipping.
“Their products have gotten better over the past few years with quality.”
Reports great clothing quality and fast home delivery, very satisfied.
“.Great quality in clothing lines.”
Customer service was helpful; awaiting merchandise to confirm quality.
“she really was super nice and helpful.”
Great sales and competitive prices; found suitable items for occasions.
“BP always has great sales!”
Product quality has declined and return policy is disappointing.
“items I'm getting are low quality materials & poorly made”
Email customer service unhelpful, slow, and not customer friendly.
“Emailing customer service Is useless.”
Automated system slow; agent communication poor and exchanges limited.
“spent 20 minutes trying to get through your automated system”
Price adjustment requests are denied despite promotions, disappointing long-time customer.
“these are always denied.”
Cannot reach customer service and lost $150 on a purchase.
“Cannot get in touch with customer service”
Order hadn't shipped two days after purchase while another order shipped.
“on June 6th the item still had not shipped.”
Order processed as standard shipping despite expedited payment; rep refused help.
“My order went through as standard shipping.”
Return denied for being past 30-day policy despite circumstances.
“They absolutely would not relent.”
Price difference refund denied after item was marked down post-purchase.
“I would not be receiving that refund of the price difference”
Paid for two-day delivery then free promotion applied later; refund denied.
“offering free 2 day delivery & wouldn't credit my purchase”
Discount didn't apply at checkout and cancellation was refused.
“the amount of the order doubles.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Boston Proper is a U.S. women's apparel brand focused on dresses, tops, pants and coordinated outfits sold primarily through its e-commerce site. Shoppers researching the brand commonly look for information on fit, fabric quality, sizing options (including petite and regular lengths), shipping and customer service policies.