Customer reviews for Boston Proper emphasize consistent garment quality, good fit and a generally easy shopping experience. Multiple reviewers cite helpful customer service interactions, including refunds after delivery problems. Recurring feedback requests more petite and specific pant lengths, and a few shoppers report delivery or communication lapses. If you prioritize tailored styles and reliable fabric quality, reviews suggest Boston Proper performs well; if petite sizing or strict delivery timelines are essential, consider confirming availability and tracking options before purchase.
Examples from available reviews (Jan 2024 – Feb 2026).
First-time order not received and company hasn't communicated about the delay.
“I have not received my order, nor have I heard from Boston Proper”
Request for petite lengths because standard lengths are too long.
“Please carry petite lengths for dresses, pants, etc.”
Account was refunded after reporting a stolen delivery with police report.
“my account was refunded the order amount.”
Clothes have great quality, fit well, and size guide is accurate.
“Size guide is right on”
Most reviewers describe helpful, responsive customer service—agents assist with returns and refunds; a minority report unresolved delivery issues.
Many shoppers say sales and discount codes improve value; several note some full-price items feel expensive or add hemming costs.
Customers report an easy shopping flow, useful size guide, quick shipping and straightforward returns; a few cite missing deliveries.
Frequent praise for garment quality, fit and distinctive styles; repeated requests for more petite and mid-length pant size options.
Most customers describe clear, helpful contact with agents and timely resolutions; isolated reports cite unanswered email or delayed updates.
Overall sentiment is positive: shoppers highlight style, consistent quality and speedy delivery, with occasional concerns about sizing availability.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Sitejabber (20) · Quotes shortened · As of: February 2026
Return took months to resolve; customer service and refund processing were poor.
“It took over 3 weeks for them to process a return”
Received damaged item, exchanges refused, and only offered lesser discount.
“I bought an item which was received damaged.”
Customer service required many calls to acknowledge mislabelled garment after 38 days.
“the customer service is crappy.”
Two-day shipping arrived late; company didn't refund or accept responsibility.
“They then told me that they do not deliver on weekends!”
Long-time customer with no problems, good returns and sales, recommends them.
“I have used Boston Proper for many years and never had a problem with them.”
Order items marked non-returnable unexpectedly; customer service unreachable.
“Every single item was not eligible for return!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Boston Proper is a U.S. women's apparel brand focused on dresses, tops, pants and coordinated outfits sold primarily through its e-commerce site. Shoppers researching the brand commonly look for information on fit, fabric quality, sizing options (including petite and regular lengths), shipping and customer service policies.