Skip to content
We Collect & Analyze Reviews

Boutique Rugs
Experiences & Reviews

Boutique Rugs is an online retailer focused on area rugs, runners and room-size carpets for residential customers. The company markets a wide range of rug styles and sizes, offers sample orders and ships directly to consumers. Buyers searching reviews should check product photos, shipping and return policies, and available customer support channels before purchase.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 67%
Latest Review 20d
Overall Rating
3.6

Our Analysis

๐ŸŽฏ

Service quality

Many reviewers describe fast, helpful customer service and quick refunds for some issues, while others report denied refunds, restocking fees, or lengthy disputes.

Share of mentions
20%
Mixed
๐Ÿ’ฐ

Value for money

A number of buyers call the return charges and restocking fees unfair and describe poor refunds; a minority report good product value on receipt.

Share of mentions
8%
Weak
โšก

User experience

Some customers praise tracking, quick delivery, and efficient replacements; others report confusing return videos, strict packing rules, and misleading stock info online.

Share of mentions
12%
Mixed
๐Ÿ”ง

Product quality

Many buyers praise rug appearance and feel, but several reported defects: mold, damage in transit, yarn shedding, and samples that differ from photos.

Share of mentions
18%
Mixed
๐Ÿ“ž

Communication

Several reviewers report timely email updates and named representatives; others cite delayed responses, inconsistent website information, and poor resolution in some cases.

Share of mentions
19%
Mixed
โญ

Overall experience

Overall impressions split: numerous customers are satisfied with rugs and service, while a significant portion report unresolved refunds, defects, or return disputes.

Share of mentions
23%
Mixed

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

K
Kathryn Halpin
trustpilot.com Oct 01, 2025

Quick delivery and rug is even betterโ€ฆ

Quick delivery and rug is even better than I hoped! No creases, looke...

I
Irene Salazar
trustpilot.com Oct 01, 2025

Boutique Rugs - The Benevides โ€ฆ

Boutique Rugs delivered the beautiful Benavides room size rug, runner, and round rug on time. I was able to track the rugs and the co...

C
Chad Roussel
trustpilot.com Oct 01, 2025

Excellent products and service!

Ordered 2 rugs to date. The first rug was delivered damaged but customer service was efficient and money was refunded quickly. The rug however was bea...

C
Carla Rietzschel
trustpilot.com Oct 01, 2025

Exceptional customer service

Exceptional customer service! After an โ€œundesirable delivery โ€œ experience with damage to my rug, I was issued full credit to purchase...

H
Holly
trustpilot.com Oct 01, 2025

The rug I received was covered in blackโ€ฆ

The rug I received was covered in black mold. Customer service was excellent they were quick to respond and help resolve my issue. They even sent me a...

A
Amency Loftin
trustpilot.com Oct 01, 2025

I havenโ€™t been happy with 2 ordersโ€ฆ

I havenโ€™t been happy with 2 orders from BoutiqueRugs but their customer service has been absolutely k...

C
Catherine Cabanela
trustpilot.com Oct 01, 2025

The rug is beautiful

The rug is beautiful, plush, and soft. Customer service when the wrong size arrived w...

c
customer
trustpilot.com Oct 01, 2025

My rug is gorgeous (Neola)

My rug is gorgeous (Neol...

C
Carol
trustpilot.com Oct 01, 2025

I love the rug

I love the rug. It is rugged but...

T
Tania Heady
trustpilot.com Oct 01, 2025

I love the rug

I love the rug, but I noticed tha...

P
Pamela Michaels
trustpilot.com Oct 01, 2025

Horrible company horrible product products

The rug look like somebody you know what on it. The quality was horrible. It cost $157 and when I tried to return it, they refused to...

S
Sabrina
trustpilot.com Oct 01, 2025

Great Customer Service!

The customer service team was quick to help me with my gift card/retu...

J
Jimmy
trustpilot.com Oct 01, 2025

Boutique Rugs is great to do business

Boutique Rugs is great to do business. A fantastic company that ho...

C
Christine Korbesmeyer
trustpilot.com Oct 01, 2025

I am very disappointed with theโ€ฆ

I am very disappointed for several reasons. The photos are not representative of the product. The rug was much thicker than represented in the photos...

T
Terri Mcclure
trustpilot.com Oct 01, 2025

Your return process is unsatisfactory

Your return process is unsatisfactory. The charges are very expensive and why would...

D
Dr. J
trustpilot.com Oct 01, 2025

Quality products and quality customerโ€ฆ

Quality products and quality customer support!!...

B
Barbara Zinn
trustpilot.com Oct 01, 2025

Excellent experience

Elvie was wonderful in resolving my issue...

S
Scott Weaver
trustpilot.com Oct 01, 2025

Do not buy from this company โ€ฆ theโ€ฆ

Do not buy from this company โ€ฆ the quality is poor and their return policy is shameful! I ordered a small rug and rug pad. The total charge was $112.0...

a
anna deleganes
trustpilot.com Oct 01, 2025

Worst customer service and products

Worst customer service and products. I ordered a sample based on the online photo/description. The product i received was not even close to the photo....

W
Wd
trustpilot.com Oct 01, 2025

I shouldnโ€™t have trusted positive reviews.

Boutique Rugs emailed me asking for a review. I wrote a negative review and they have not posted it. Iโ€™m using trust pilot because the company canโ€™t s...

Share Your Experience

Help other customers by sharing your experience with Boutique Rugs. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviews show a pattern of both satisfied customers and notable complaints. Many buyers report attractive, plush rugs and responsive customer service that resolved damaged or wrong-size deliveries. However, several reviews describe serious product defects (including mold and damage), disputed refunds, strict return requirements, and unexpected restocking or return charges. Prospective buyers should inspect delivery immediately, photograph any issues, read the return and restocking policy carefully, and preserve correspondence; some reviewers reported success using payment disputes when refunds were delayed.