Reviews Analyzed
21
We Collect & Analyze Reviews
Boutique Rugs
Experiences & Reviews
Boutique Rugs is an online retailer focused on area rugs, runners and room-size carpets for residential customers. The company markets a wide range of rug styles and sizes, offers sample orders and ships directly to consumers. Buyers searching reviews should check product photos, shipping and return policies, and available customer support channels before purchase.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
20d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Many reviewers describe fast, helpful customer service and quick refunds for some issues, while others report denied refunds, restocking fees, or lengthy disputes.
Share of mentions
Mixed
20%
💰
Value for money
A number of buyers call the return charges and restocking fees unfair and describe poor refunds; a minority report good product value on receipt.
Share of mentions
Weak
8%
⚡
User experience
Some customers praise tracking, quick delivery, and efficient replacements; others report confusing return videos, strict packing rules, and misleading stock info online.
Share of mentions
Mixed
12%
🔧
Product quality
Many buyers praise rug appearance and feel, but several reported defects: mold, damage in transit, yarn shedding, and samples that differ from photos.
Share of mentions
Mixed
18%
📞
Communication
Several reviewers report timely email updates and named representatives; others cite delayed responses, inconsistent website information, and poor resolution in some cases.
Share of mentions
Mixed
19%
⭐
Overall experience
Overall impressions split: numerous customers are satisfied with rugs and service, while a significant portion report unresolved refunds, defects, or return disputes.
Share of mentions
Mixed
23%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Rugs
"BUYER BEWARE OF Boutique Rugs! THEY ARE SCAMS!!!!! I was a victim of their poor quality rugs, service, and lies.
I ordered two rugs from Boutique Rugs and the quality was horrible. After returning, they delayed refunding me but one I was lucky to get my money back after fighting with the company for months, but the other one is still held in limbo by Paypal. I found out that I would have never received my money back if it wasn't for the Paypal dispute. But it was a struggle. They are scams!! Stay away from this company!!! They will take your money and the rugs are of poor quality.
"
M.M
Collected.reviews
Dec 18, 2021
Featured for: Negative on product and refunds
Boutique Rugs - The Benevides …
"Boutique Rugs delivered the beautiful Benavides room size rug, runner, and round rug on time. I was able to track the rugs and the co..."
Irene Salazar
Trustpilot
Oct 01, 2025
Featured for: Positive on delivery and quality
The rug I received was covered in black…
"The rug I received was covered in black mold. Customer service was excellent they were quick to respond and help resolve my issue. They even sent me a..."
Holly
Trustpilot
Oct 01, 2025
Featured for: Product mold; attempted resolution
I shouldn’t have trusted positive reviews.
"Boutique Rugs emailed me asking for a review. I wrote a negative review and they have not posted it. I’m using trust pilot because the company can’t s..."
Wd
Trustpilot
Oct 01, 2025
Featured for: Order not delivered; refund issues
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Kathryn Halpin
trustpilot.com
Oct 01, 2025
Quick delivery and rug is even better…
Quick delivery and rug is even better than I hoped! No creases, looke...
I
Irene Salazar
trustpilot.com
Oct 01, 2025
Boutique Rugs - The Benevides …
Boutique Rugs delivered the beautiful Benavides room size rug, runner, and round rug on time. I was able to track the rugs and the co...
C
Chad Roussel
trustpilot.com
Oct 01, 2025
Excellent products and service!
Ordered 2 rugs to date. The first rug was delivered damaged but customer service was efficient and money was refunded quickly. The rug however was bea...
C
Carla Rietzschel
trustpilot.com
Oct 01, 2025
Exceptional customer service
Exceptional customer service! After an “undesirable delivery “ experience with damage to my rug, I was issued full credit to purchase...
H
Holly
trustpilot.com
Oct 01, 2025
The rug I received was covered in black…
The rug I received was covered in black mold. Customer service was excellent they were quick to respond and help resolve my issue. They even sent me a...
A
Amency Loftin
trustpilot.com
Oct 01, 2025
I haven’t been happy with 2 orders…
I haven’t been happy with 2 orders from BoutiqueRugs but their customer service has been absolutely k...
C
Catherine Cabanela
trustpilot.com
Oct 01, 2025
The rug is beautiful
The rug is beautiful, plush, and soft. Customer service when the wrong size arrived w...
c
customer
trustpilot.com
Oct 01, 2025
My rug is gorgeous (Neola)
My rug is gorgeous (Neol...
C
Carol
trustpilot.com
Oct 01, 2025
I love the rug
I love the rug. It is rugged but...
T
Tania Heady
trustpilot.com
Oct 01, 2025
I love the rug
I love the rug, but I noticed tha...
P
Pamela Michaels
trustpilot.com
Oct 01, 2025
Horrible company horrible product products
The rug look like somebody you know what on it. The quality was horrible. It cost $157 and when I tried to return it, they refused to...
S
Sabrina
trustpilot.com
Oct 01, 2025
Great Customer Service!
The customer service team was quick to help me with my gift card/retu...
J
Jimmy
trustpilot.com
Oct 01, 2025
Boutique Rugs is great to do business
Boutique Rugs is great to do business. A fantastic company that ho...
C
Christine Korbesmeyer
trustpilot.com
Oct 01, 2025
I am very disappointed with the…
I am very disappointed for several reasons. The photos are not representative of the product. The rug was much thicker than represented in the photos...
T
Terri Mcclure
trustpilot.com
Oct 01, 2025
Your return process is unsatisfactory
Your return process is unsatisfactory. The charges are very expensive and why would...
D
Dr. J
trustpilot.com
Oct 01, 2025
Quality products and quality customer…
Quality products and quality customer support!!...
B
Barbara Zinn
trustpilot.com
Oct 01, 2025
Excellent experience
Elvie was wonderful in resolving my issue...
S
Scott Weaver
trustpilot.com
Oct 01, 2025
Do not buy from this company … the…
Do not buy from this company … the quality is poor and their return policy is shameful! I ordered a small rug and rug pad. The total charge was $112.0...
a
anna deleganes
trustpilot.com
Oct 01, 2025
Worst customer service and products
Worst customer service and products. I ordered a sample based on the online photo/description. The product i received was not even close to the photo....
W
Wd
trustpilot.com
Oct 01, 2025
I shouldn’t have trusted positive reviews.
Boutique Rugs emailed me asking for a review. I wrote a negative review and they have not posted it. I’m using trust pilot because the company can’t s...
Conclusion
Reviews show a pattern of both satisfied customers and notable complaints. Many buyers report attractive, plush rugs and responsive customer service that resolved damaged or wrong-size deliveries. However, several reviews describe serious product defects (including mold and damage), disputed refunds, strict return requirements, and unexpected restocking or return charges. Prospective buyers should inspect delivery immediately, photograph any issues, read the return and restocking policy carefully, and preserve correspondence; some reviewers reported success using payment disputes when refunds were delayed.