Boutique Rugs
Experiences & Reviews
Boutique Rugs is an online retailer focused on area rugs, runners and room-size carpets for residential customers. The company markets a wide range of rug styles and sizes, offers sample orders and ships directly to consumers. Buyers searching reviews should check product photos, shipping and return policies, and available customer support channels before purchase.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers describe fast, helpful customer service and quick refunds for some issues, while others report denied refunds, restocking fees, or lengthy disputes.
Value for money
A number of buyers call the return charges and restocking fees unfair and describe poor refunds; a minority report good product value on receipt.
User experience
Some customers praise tracking, quick delivery, and efficient replacements; others report confusing return videos, strict packing rules, and misleading stock info online.
Product quality
Many buyers praise rug appearance and feel, but several reported defects: mold, damage in transit, yarn shedding, and samples that differ from photos.
Communication
Several reviewers report timely email updates and named representatives; others cite delayed responses, inconsistent website information, and poor resolution in some cases.
Overall experience
Overall impressions split: numerous customers are satisfied with rugs and service, while a significant portion report unresolved refunds, defects, or return disputes.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 โ October 2025).
Rugs
"BUYER BEWARE OF Boutique Rugs! THEY ARE SCAMS!!!!! I was a victim of their poor quality rugs, service, and lies.
I ordered two rugs from Boutique Rugs and the quality was horrible. After returning, they delayed refunding me but one I was lucky to get my money back after fighting with the company for months, but the other one is still held in limbo by Paypal. I found out that I would have never received my money back if it wasn't for the Paypal dispute. But it was a struggle. They are scams!! Stay away from this company!!! They will take your money and the rugs are of poor quality.
"
Boutique Rugs - The Benevides โฆ
"Boutique Rugs delivered the beautiful Benavides room size rug, runner, and round rug on time. I was able to track the rugs and the co..."
The rug I received was covered in blackโฆ
"The rug I received was covered in black mold. Customer service was excellent they were quick to respond and help resolve my issue. They even sent me a..."
I shouldnโt have trusted positive reviews.
"Boutique Rugs emailed me asking for a review. I wrote a negative review and they have not posted it. Iโm using trust pilot because the company canโt s..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Quick delivery and rug is even betterโฆ
Quick delivery and rug is even better than I hoped! No creases, looke...
Boutique Rugs - The Benevides โฆ
Boutique Rugs delivered the beautiful Benavides room size rug, runner, and round rug on time. I was able to track the rugs and the co...
Excellent products and service!
Ordered 2 rugs to date. The first rug was delivered damaged but customer service was efficient and money was refunded quickly. The rug however was bea...
Exceptional customer service
Exceptional customer service! After an โundesirable delivery โ experience with damage to my rug, I was issued full credit to purchase...
The rug I received was covered in blackโฆ
The rug I received was covered in black mold. Customer service was excellent they were quick to respond and help resolve my issue. They even sent me a...
I havenโt been happy with 2 ordersโฆ
I havenโt been happy with 2 orders from BoutiqueRugs but their customer service has been absolutely k...
The rug is beautiful
The rug is beautiful, plush, and soft. Customer service when the wrong size arrived w...
My rug is gorgeous (Neola)
My rug is gorgeous (Neol...
I love the rug
I love the rug. It is rugged but...
I love the rug
I love the rug, but I noticed tha...
Horrible company horrible product products
The rug look like somebody you know what on it. The quality was horrible. It cost $157 and when I tried to return it, they refused to...
Great Customer Service!
The customer service team was quick to help me with my gift card/retu...
Boutique Rugs is great to do business
Boutique Rugs is great to do business. A fantastic company that ho...
I am very disappointed with theโฆ
I am very disappointed for several reasons. The photos are not representative of the product. The rug was much thicker than represented in the photos...
Your return process is unsatisfactory
Your return process is unsatisfactory. The charges are very expensive and why would...
Quality products and quality customerโฆ
Quality products and quality customer support!!...
Excellent experience
Elvie was wonderful in resolving my issue...
Do not buy from this company โฆ theโฆ
Do not buy from this company โฆ the quality is poor and their return policy is shameful! I ordered a small rug and rug pad. The total charge was $112.0...
Worst customer service and products
Worst customer service and products. I ordered a sample based on the online photo/description. The product i received was not even close to the photo....
I shouldnโt have trusted positive reviews.
Boutique Rugs emailed me asking for a review. I wrote a negative review and they have not posted it. Iโm using trust pilot because the company canโt s...
Conclusion
Reviews show a pattern of both satisfied customers and notable complaints. Many buyers report attractive, plush rugs and responsive customer service that resolved damaged or wrong-size deliveries. However, several reviews describe serious product defects (including mold and damage), disputed refunds, strict return requirements, and unexpected restocking or return charges. Prospective buyers should inspect delivery immediately, photograph any issues, read the return and restocking policy carefully, and preserve correspondence; some reviewers reported success using payment disputes when refunds were delayed.