Reviews Analyzed
21
We Collect & Analyze Reviews
Browns Fashion
Experiences & Reviews
Browns Fashion is a luxury fashion retailer and e-commerce platform that sells designer clothing, footwear and accessories. The retailer stocks high-end brands and serves international customers through online orders and physical boutiques. Consumers researching Browns often look for information on product authenticity, shipping, returns and customer service performance.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
23d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Many reviewers report cancelled orders, delayed or missing deliveries and unresolved refunds; a minority praise timely shipping and prompt fulfilment.
Share of mentions
Weak
24%
💰
Value for money
A few customers mention competitive pricing, but several reviewers describe price increases, inadequate compensation for damage and poor refund handling.
Share of mentions
Weak
7%
⚡
User experience
Some reviewers call the website clunky or confusing; one review notes initial confusion but overall convenience—data here is limited.
Share of mentions
Mixed
4%
🔧
Product quality
Multiple reports describe damaged, misdescribed or poor-quality items (rips, stains, wrong colour); a small number praise correct fit or quality.
Share of mentions
Weak
11%
📞
Communication
Frequent complaints about unresponsive or vague customer service, unanswered emails and disputed returns; a few reviewers report clear, helpful communication.
Share of mentions
Weak
24%
⭐
Overall experience
Overall sentiment in these reviews is negative: many customers report unresolved issues with orders and service, while a minority recommend Browns.
Share of mentions
Weak
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
I placed an order from Brown's 2 weeks…
"I placed an order from Browns 2 weeks ago yet never received any updates, tracking, or shipment. I contacted Browns several times via their customer s..."
Gio V
Trustpilot
Oct 01, 2025
Featured for: Order cancelled; no updates; price hike
Missing refund for weeks and no customer support response
"I've been shopping at Browns for years with absolutely no issues, in fact it was one of my favorite places to shop! However, my most recent order has..."
DV
Trustpilot
Oct 01, 2025
Featured for: Missing partial refund; no response
Great all round
"Great Prices, Good Comms and really fast del..."
ANDREW
Trustpilot
Oct 01, 2025
Featured for: Great prices, good comms, fast delivery
Extremely disappointing experience.
"Very, very disappointed with Browns Fashion. The website is clunky and offers extremely poor UX. I purchased an expensive white t shirt which arrived..."
HR
Trustpilot
Oct 01, 2025
Featured for: Clunky website; stained item; no response
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
G
Gio V
trustpilot.com
Oct 01, 2025
I placed an order from Brown's 2 weeks…
I placed an order from Browns 2 weeks ago yet never received any updates, tracking, or shipment. I contacted Browns several times via their customer s...
I
Isabel Russell
trustpilot.com
Oct 01, 2025
Order number
Order number: BXAWJ2 Placed an order for over £10k which they ca...
C
Christine
trustpilot.com
Oct 01, 2025
Scam alert!
Scam alert! This is a total scam website and there is no store in the UK. All items are manufactured in Chine and then shipped. Customer Service...
B
BB
trustpilot.com
Oct 01, 2025
Contacted customer service in relation…
Contacted customer service in relation to an in store query, it is not possible to contact the store by phone and it took...
r
rick daunter
trustpilot.com
Oct 01, 2025
Avoid like the plague
Avoid like the plague, bought a jacket that bore no resemblanc...
T
Tom Pickering
trustpilot.com
Oct 01, 2025
Avoid they're scammers
...
T
Thomas
trustpilot.com
Oct 01, 2025
Unhelpful with Faulty Item
An item I bought developed a fault, I contacted Browns about this but they refused to help saying that the time I contacted was outside of my consumer...
E
Elena
trustpilot.com
Oct 01, 2025
SHAME ON BROWNS
They shipped me a wrong colour bracelet, i send an email to annouce this, they doesnt response, then i send bracelet back and they do not accept...
K
KN
trustpilot.com
Oct 01, 2025
Do not purchase online,
I’ve purchased in store at Browns several times and never had an issue, HOWEVER, on this occasion, I purchased a piece of fine jewellery (necklace) th...
A
Anonymous
trustpilot.com
Oct 01, 2025
Dont order from this site
Dont order from this site. They are not very reputable. When i aske...
A
AnnaM
trustpilot.com
Oct 01, 2025
No delivery at all
I've been waiting for the express delivery (for which I paid extra for) of the purchased item for 1,5 weeks by now. According to the delivery status i...
F
Franchesca Hierro
trustpilot.com
Oct 01, 2025
I bought a shirt from here I didn’t…
I bought a shirt from here I didn’t even get to wear the shirt because once I put my head in the shirt ripped I send it back I even let them know the...
D
DV
trustpilot.com
Oct 01, 2025
Missing refund for weeks and no customer support response
I've been shopping at Browns for years with absolutely no issues, in fact it was one of my favorite places to shop! However, my most recent order has...
K
Kamil
trustpilot.com
Oct 01, 2025
Balenciaga Triple S Denim Black
Everything as it should be order on time. I'd l...
A
Alex
trustpilot.com
Oct 01, 2025
Generally a good experience
Had a generally decent experience. Ordered leather SLP jacket on the 14th June, received on 19th June. The prices are great, muc...
A
ANDREW
trustpilot.com
Oct 01, 2025
Great all round
Great Prices, Good Comms and really fast del...
E
Elaine Everett
trustpilot.com
Oct 01, 2025
I didn't receive the item and Browns refuses to refund
I purchased a Gucci women's schoolbag from this website on May 1st. The delivery address is Macau. The order number is: YZNHBT. The other party showed...
H
HR
trustpilot.com
Oct 01, 2025
Extremely disappointing experience.
Very, very disappointed with Browns Fashion. The website is clunky and offers extremely poor UX. I purchased an expensive white t shirt which arrived...
V
Victoria Louise
trustpilot.com
Oct 01, 2025
Denying a return that was in my possession for 1.5 hours
Returned some 'distressed Balenciaga Leopold ballet flats' my return is being rejected because they are 'more distressed and bent than how they were s...
R
RR
trustpilot.com
Oct 01, 2025
Non-Existent Customer Service
Good luck if you email Browns Fashion with a question or request -- they never got back to me, despite three attempts. Extremely unprofessional. Any c...
Conclusion
Reviews show a clear pattern of customer-reported problems with order fulfilment, returns and after-sales communication, alongside multiple reports of damaged or incorrect items. At the same time, several reviewers note fast delivery and competitive pricing, indicating inconsistent performance across orders. Consumers considering Browns should check shipping, return and refund policies before purchase and keep order and delivery documentation. If prompt customer support and reliable returns are priorities, comparing alternatives or verifying stock and delivery terms is advisable.