Reviews show a clear pattern of customer-reported problems with order fulfilment, returns and after-sales communication, alongside multiple reports of damaged or incorrect items. At the same time, several reviewers note fast delivery and competitive pricing, indicating inconsistent performance across orders. Consumers considering Browns should check shipping, return and refund policies before purchase and keep order and delivery documentation. If prompt customer support and reliable returns are priorities, comparing alternatives or verifying stock and delivery terms is advisable.
Examples from available reviews (Jan 2019 – Feb 2026).
Order cancelled and customer service was unresponsive and dishonest.
“my order has been cancelled due to the item being out of stock!”
Missing partial refund and absent customer support after weeks of emails.
“only a partial refund showed up on my credit card statement.”
Great prices, good communication, and fast DHL delivery; reviewer recommends Browns.
“Great Prices, Good Comms and really fast delivery by DHL.”
Website UX was poor and a stained shirt arrived with no customer service response.
“website is clunky and offers extremely poor UX.”
Many reviewers report cancelled orders, delayed or missing deliveries and unresolved refunds; a minority praise timely shipping and prompt fulfilment.
A few customers mention competitive pricing, but several reviewers describe price increases, inadequate compensation for damage and poor refund handling.
Some reviewers call the website clunky or confusing; one review notes initial confusion but overall convenience—data here is limited.
Multiple reports describe damaged, misdescribed or poor-quality items (rips, stains, wrong colour); a small number praise correct fit or quality.
Frequent complaints about unresponsive or vague customer service, unanswered emails and disputed returns; a few reviewers report clear, helpful communication.
Overall sentiment in these reviews is negative: many customers report unresolved issues with orders and service, while a minority recommend Browns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service required repeated calls and sensitive ID photos; reviewer found process horrible.
“I had to call the customer service here in the USA 5 !!! times.”
Multiple orders arrived damaged or used, indicating poor quality control.
“I received the phone case I ordered with the leather coming away from the plastic.”
Generally positive repeated purchases with prompt delivery and refunds when needed.
“Just got another pair this week arrived within 2 days”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Browns Fashion is a luxury fashion retailer and e-commerce platform that sells designer clothing, footwear and accessories. The retailer stocks high-end brands and serves international customers through online orders and physical boutiques. Consumers researching Browns often look for information on product authenticity, shipping, returns and customer service performance.