Many reviews describe refunds that never arrive, cancelled orders, and wrong or empty deliveries. Customers often mention weak follow-up after returns and having to send repeated emails. A smaller group reports fast delivery, sharp designer prices, and helpful support from specific agents. Overall, the reviews swing between frequent low-star complaints and occasional five-star experiences.
Examples from available reviews (Jan 2019 – Mar 2026).
High-value order was unexpectedly cancelled with poor service.
“Placed an order for over £10k which they cancelled unexpectedly.”
Received empty box for a $2,500 order; company failed to resolve issue.
“I purchased a $2,500 order from Browns and received an empty box”
Customer service representatives provided prompt, detailed help and built trust.
“Vlad kindly answered my email quickly.”
Great prices, good communication, and fast DHL delivery; reviewer recommends Browns.
“Great Prices, Good Comms and really fast delivery by DHL.”
Service complaints lead the reviews, mostly around returns, refunds, and cancelled orders. Several reviewers describe high-value orders being cancelled or refunds moving slowly with no clear outcome. Positive service stories appear, but far less often and usually focus on one-off experiences.
Several reviewers say they lost money through partial refunds, returns being refused, or deliveries that never showed up. Others point to strong prices on designer items and say they buy again because of the value. Mentions of good pricing come up less often than complaints about losses.
Reviews mention site and process friction, including a clunky website, phone support that’s hard to reach, and long stock checks. Some customers describe repeated problems with login, tracking, or returns during their order. A few note easy ordering and quick delivery, but those comments are not common.
A recurring theme is items arriving damaged, used, or not the right product. Examples include ripped shirts, detached linings, and items that don’t match the photos. Positive notes about fit and condition show up in a smaller share of reviews.
Many reviewers report no reply, slow responses, or mixed messages from customer support. Some say it took repeated calls and mention missing customs paperwork. A few reviews praise specific staff for fast, helpful communication, but those are limited.
The reviews show a clear divide: many low ratings and a smaller set of high-rated orders. Negative feedback often starts after purchase, while positive reviews focus on quick delivery and responsive agents. The gap between these experiences stands out across the entries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Customer service required repeated calls and sensitive ID photos; reviewer found process horrible.
“I had to call the customer service here in the USA 5 !!! times.”
Multiple orders arrived damaged or used, indicating poor quality control.
“I received the phone case I ordered with the leather coming away from the plastic.”
Generally positive repeated purchases with prompt delivery and refunds when needed.
“Just got another pair this week arrived within 2 days”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Browns Fashion is a luxury fashion retailer with an online store and a physical presence in the UK. It sells designer clothing, shoes, bags, and accessories for men and women. Product pages show photos, size information, and brand details. Browns offers international shipping, returns handling, and standard online payment options.