Reviews show a clear pattern of customer-reported problems with order fulfilment, returns and after-sales communication, alongside multiple reports of damaged or incorrect items. At the same time, several reviewers note fast delivery and competitive pricing, indicating inconsistent performance across orders. Consumers considering Browns should check shipping, return and refund policies before purchase and keep order and delivery documentation. If prompt customer support and reliable returns are priorities, comparing alternatives or verifying stock and delivery terms is advisable.
Examples from available reviews (Jan 2019 – Feb 2026).
Order cancelled and customer service was unresponsive and dishonest.
“my order has been cancelled due to the item being out of stock!”
Missing partial refund and absent customer support after weeks of emails.
“only a partial refund showed up on my credit card statement.”
Great prices, good communication, and fast DHL delivery; reviewer recommends Browns.
“Great Prices, Good Comms and really fast delivery by DHL.”
Website UX was poor and a stained shirt arrived with no customer service response.
“website is clunky and offers extremely poor UX.”
Many reviewers report cancelled orders, delayed or missing deliveries and unresolved refunds; a minority praise timely shipping and prompt fulfilment.
A few customers mention competitive pricing, but several reviewers describe price increases, inadequate compensation for damage and poor refund handling.
Some reviewers call the website clunky or confusing; one review notes initial confusion but overall convenience—data here is limited.
Multiple reports describe damaged, misdescribed or poor-quality items (rips, stains, wrong colour); a small number praise correct fit or quality.
Frequent complaints about unresponsive or vague customer service, unanswered emails and disputed returns; a few reviewers report clear, helpful communication.
Overall sentiment in these reviews is negative: many customers report unresolved issues with orders and service, while a minority recommend Browns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Wrong item sent and no email responses; reviewer opened bank dispute.
“I am still waiting for a refund after a month of them sending me the wrong item .”
Returned bag stuck in customs and Browns won't process refund or contact customs.
“Browns obviuosly will not process my refund of £2,279”
Order cancelled and customer service was unresponsive and dishonest.
“my order has been cancelled due to the item being out of stock!”
High-value order was unexpectedly cancelled with poor service.
“Placed an order for over £10k which they cancelled unexpectedly.”
Reviewer alleges site is a scam with no refunds or support.
“Scam alert! This is a total scam website and there is no store in the UK.”
Could not contact store by phone; stock check took nearly two weeks.
“it is not possible to contact the store by phone”
Purchased jacket differed from advert and had very poor quality.
“bought a jacket that bore no resemblance to the advert and absolute terrible quality.”
Reviewer warns others to avoid Browns as scammers.
“Avoid they're scammers”
Received a faulty item and Browns refused assistance or replies.
“They have sent me a faulty item and are now refusing to make this right.”
Received wrong item, returns rejected and no response to many emails.
“They steal my money and also the bracelet.”
Damaged designer necklace arrived; Browns offered inadequate compensation and poor support.
“measly 5% damage discount”
Reviewer advises against ordering due to lack of assistance and poor reputation.
“Dont order from this site.”
Express delivery failed; item never left premises and company ignored requests.
“the purchased item has not yet even left their premises.”
Shirt ripped immediately and company refused to remedy the sewing defect.
“once I put my head in the shirt ripped”
Missing partial refund and absent customer support after weeks of emails.
“only a partial refund showed up on my credit card statement.”
Order arrived on time; reviewer satisfied and intends to order again.
“Everything as it should be order on time.”
Good prices and timely delivery, but DHL's poor performance reduced rating.
“The prices are great, much better than other places especially for Saint Laurent.”
Great prices, good communication, and fast DHL delivery; reviewer recommends Browns.
“Great Prices, Good Comms and really fast delivery by DHL.”
Package returned at carrier; Browns refuse refund and blame customer.
“Now the other party (website) refuses to refund.”
Website UX was poor and a stained shirt arrived with no customer service response.
“website is clunky and offers extremely poor UX.”
Return rejected despite brief wear; reviewer alleges theft of £360.
“my return is being rejected”
Customer service never replied after multiple email attempts.
“they never got back to me”
Poor quality goods, inadequate refund offer, and returns mishandled with no reply.
“They said I could have 10% refund which I obviously declined”
Received empty box and incorrect items; company misled and changed responses.
“they mailed me an EMPTY BOX!!”
Reviewer warns that customer service gaslights and is incompetent when issues arise.
“prepare to be gaslit by incompetent customer service.”
Return not refunded; reviewer claims being shorted €215.
“I was stolen 215 euros”
Customs delay caused by missing commercial invoice; Browns failed to supply information.
“Browns didn't provide commercial invoice with the package”
Refund process chaotic with courier failures and unresponsive customer service.
“Lost count of number of emails and calls!”
Customer service refused refund claiming boutique didn't accept the return.
“Worst customer service.”
Received empty box for a $2,500 order; company failed to resolve issue.
“I purchased a $2,500 order from Browns and received an empty box”
Long, unresolved refund delay since December with no action.
“I've been waiting since December for a refund.”
Suit pants lining detached early and company blamed normal wear.
“this problem was caused by wear and tear!”
Customer service representatives provided prompt, detailed help and built trust.
“Vlad kindly answered my email quickly.”
Received empty box for jewelry; bank dispute recovered money after poor investigation.
“I received an empty box with nothing inside.”
Returned item on 2/12/2021 and never received refund or return.
“HAVE NOT GOT MY RETURN”
Confusing at first but convenient and great service I ordered $295 worth cap at Browns Fashion website and I was impressed with the product. The first thing I noticed is that it fits perfectly and the color of the cap was exactly what I ordered. Secondly, the fast shipping service caught my attention. It arrived at my doorstep a week after I placed an order which is pretty quick from its very first day of business. Thirdly, it's truly amazing how helpful their customer service team was in handling emails and phone calls. In fact, they even let me know the status of my order every step of the way until I got it. That's why I am giving them five stars for their quick and hassle-free service. I’m a happy (and now a loyal) customer ❤️
Order not received after ten days and customer service offered empty promises.
“10 days post purchase and I still don’t have my order !!!”
Package stolen from locker and Browns refused refund despite investigations and evidence.
“package was delivered by FedEx to a locker but got stolen”
Wrong belt received and Browns refused an exchange, forcing a new purchase.
“I have ordered a BLACK GG Marmont Leather Belt sized 90 and I receive another belt”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Browns Fashion is a luxury fashion retailer and e-commerce platform that sells designer clothing, footwear and accessories. The retailer stocks high-end brands and serves international customers through online orders and physical boutiques. Consumers researching Browns often look for information on product authenticity, shipping, returns and customer service performance.