Customer feedback for BulbHead is mixed: many reviewers report accurate orders, good prices and satisfactory products, while a notable subset describe product failures and delivery problems. Communication outcomes vary — some customers received prompt replacements and helpful agents, others experienced unanswered emails or dismissive responses. Several complaints focus on missing items or delivery errors rather than the ordering interface itself. Prospective buyers should read product-specific reviews, confirm shipping and return policies, and keep order documentation when contacting support.
Examples from available reviews (Nov 2021 – Feb 2026).
Product works well and customer service was effective and timely.
“They made my shopping experience great and gave me a reason to buy from them again and again.”
Hose split but customer support replaced it quickly, resolving issue.
“I received an updated version of the original style 5 days later.”
Expandable hose failed and customer support was dismissive and unhelpful.
“Within a few weeks, the hose completely failed and turned into a giant soaker hose, with zero pressure making it to the nozzle.”
Customer service did not respond to cancellation requests and charged card.
“CUSTOMER SERVICE - NON- EXISTANT”
Reviewers report both helpful, effective support and refund handling as well as instances of dismissive or unavailable service when problems occur.
Several customers praise competitive prices and deals; sample size is small but those who mention price generally find it favorable.
Many customers describe easy ordering and routine shipment updates, but a notable share report missing items, delivery errors and order problems.
Many reviewers say products perform as advertised, while a substantial number report specific product failures or sizing issues requiring replacement or disposal.
Some buyers note clear shipment updates and helpful agents; others report unanswered emails, delayed responses or dismissive interactions with support.
Overall impressions are split: numerous satisfied buyers contrast with a sizable group reporting defective items, delivery problems, or poor follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Longtime customer enjoyed most products and would recommend.
“I’ve enjoyed being part of bulbhead for years.”
Product arrived timely and matched its description.
“Product arrived in a timely manner and was exactly as pictured and described.”
Offers expire too quickly, causing the reviewer to miss sales.
“I wish your offers didn't expire so quickly.”
Service was fast and reviewer was satisfied.
“Fast Service. Very Satified.”
Carpet spot remover worked perfectly on both old and new spots.
“Bull Shot carpet spot remover worked perfectly on old spots...and new!”
Most products are liked and returns are accepted without hassle.
“If I don't you take them back without a hassel.”
Receiving more than one email a day is too much.
“more than one email a day is too much.”
Orders shipped quickly and products met expectations.
“products I’ve ordered are all worth the hype!”
Overall enjoyable shopping but occasional confusion about delivery system.
“Only thing sometimes I can’t caught understand your delivery system.”
Products are good quality but shipping is slow and tracking inconsistent.
“Shipping seems slow. Tracking not consistent.”
Reviewer finds BulbHead offers great prices.
“Great Prices”
Longtime customer enjoys the fun and practical products.
“I've bought from Bulbhead for many years.”
Customer service is great and the points system is appreciated.
“Customer service is great!”
Missing item was reported and customer service resolved it after one email.
“It took exactly 1 email to customer service and the issue was solved”
Several years of orders with fast shipping and excellent products.
“Fast shipping and excellent products all !”
Product failed after three days and customer service refused assistance.
“the product stopped working after 3 days.”
Product failed after three days and customer service refused to help.
“Zero stars. Bought their product lasted 3 days.”
Request to cancel was refused; credit card company intervened.
“I asked to cancel the order because it was to small, and they refused.”
Order mistakenly charged for three vacuums and cancellation was refused.
“it said 3 handheld vacuums”
Only two of six lights arrived and refund or replacement was refused.
“Only received 2 lights, I asked for the other 4 or a refund.”
Initial product failed and support was lacking, but company later sent replacement.
“Just when I give up you totally redeemed yourself thanks for the replacement”
Pocket Hose broke and promised replacements were repeatedly delayed and unfulfilled.
“It broke on the first day I tried to use it!”
All purchases were as great as advertised.
“everything I have purchased is just as great as advertised.”
They liked the products and prices on multiple occasions.
“Loved the products and the price on more than one occasion”
Ordering was easy and shipment updates were provided routinely.
“Easy to order. Updates are given routinely on shipment”
Orders were consistently shipped correctly and on time.
“My orders are always shipped correctly and on time.”
Products were satisfactory, prices reasonable, and returns policy good.
“Also the return, refund policy is great!”
Expandable hose developed holes and leaked after a few months.
“Your Copper Bullet hose blew holes in it after a few months”
Only half the order arrived and exchanges were refused.
“Only half my order has arrived.”
Products are great and service is reliable.
“Always have great products reliable service”
First order arrived, second delivered to unknown address; refund requested.
“Second order has been shipped three(3) times..delivered to an unknown address.”
Previous order had a problem and left the reviewer unhappy.
“And wasn’t a Happy Camper!”
They fix product problems, which reviewer finds rare nowadays.
“If there is a problem with a product you fix it”
Products are great and prices are good.
“Great products. Great prices.”
Cushion is too short; reviewer requests more length.
“Your Angel Ride cushion needs to be longer front to back.”
Expandable hose failed and customer support was dismissive and unhelpful.
“Within a few weeks, the hose completely failed and turned into a giant soaker hose, with zero pressure making it to the nozzle.”
They charged my card but the hose does not work.
“First off they charged my credit card 94.00”
Hose split but customer support replaced it quickly, resolving issue.
“I received an updated version of the original style 5 days later.”
Third item was not received and customer service did not respond.
“I received the 2 cans, but never received the 3rd can.”
All orders were accurate and of superb quality.
“Everything that I have ordered from you all has been accurate and superb!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BulbHead is a direct-to-consumer retailer and product brand that sells consumer gadgets and household items online and via mail-order. The company offers a variety of small appliances, tools and novelty home goods marketed directly to shoppers. Consumers researching BulbHead should review product pages, shipping and return policies and available contact channels before purchasing.