Reviews Analyzed
21
We Collect & Analyze Reviews
Burke Decor
Experiences & Reviews
Burke Decor is an e-commerce retailer focused on home furnishings and decor. The site lists furniture, lighting, rugs, wallpaper and decorative accessories from multiple brands, and sells direct to consumers through an online storefront. Customers typically interact with product listings, shipping policies and returns processes on the website.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
17d
Overall Rating
1.2
Our Analysis
🎯
Service quality
Most reviewers report unfulfilled orders, repeated shipping delays and many unresolved refund requests; a single reviewer described responsive, helpful service.
Share of mentions
Weak
25%
💰
Value for money
Multiple customers reported lost funds, long-pending refunds or paying again elsewhere; a small number said prices were comparable or acceptable.
Share of mentions
Weak
19%
⚡
User experience
Very limited data: one reviewer described a smooth online buying experience; a different reviewer noted problems posting a review on the site.
Share of mentions
Mixed
1%
🔧
Product quality
A few customers received damaged or defective items and reported slow claims handling; at least one reviewer said items arrived in perfect condition.
Share of mentions
Weak
4%
📞
Communication
Most reviewers describe slow, templated or no responses on shipping, returns and refunds; one reviewer reported rapid, friendly support.
Share of mentions
Weak
25%
⭐
Overall experience
The prevailing pattern in these reviews is negative: unresolved orders, refund issues and extended delays; a minority describe positive outcomes.
Share of mentions
Weak
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Woven wall hanging
"So far my experience online with Burke Decor has been amazing! This online shop is my go to for home decor. I have bought many items through our company and I have to say that the product selection, brands, price and customer support is impeccable. I had a problem with the delivery of my item but customer service was super responsive and friendly. However, all the items arrived in perfect shape. Thank you Burke Decor for the great work and attention to detail! This company from my experience are very good. So I am very happy to recommend you and I would 100% order from your company again. Kudos!"
Elsa Carlin
Collected.reviews
Nov 06, 2021
Featured for: Positive, mentions service and product
I purchased a coffee table over $1,000…
"I purchased a coffee table for $1,124 in Feb 2024. I was told the coffee table would be delivered by April 2024. I reached out to the company several..."
Haylee
Trustpilot
Oct 01, 2025
Featured for: Large purchase, long refund delay
Horrible customer service
"I ordered a desk. It came damaged. They sent it again. It came damaged again. They promised a refund. They never sent it. I followed up and they ignor..."
Lori Ulloa
Trustpilot
Oct 01, 2025
Featured for: Damaged items, unfulfilled refund promises
The Ohio Attorney General is suing this…
"The Ohio Attorney General is suing this company. All info is available on the FB Group Burke Decor Scammed Me..."
Casey
Trustpilot
Oct 01, 2025
Featured for: References legal action, systemic complaints
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Catherine Bernett
trustpilot.com
Oct 01, 2025
No delivery and no refund
I ordered items that never arrived. I emailed them SEVERAL times for a refund and never got it even after they've...
c
christot
trustpilot.com
Oct 01, 2025
I ordered wallpaper from Burke Decor 10…
I ordered wallpaper from Burke Decor 10 months ago. It was never shipped. I followed up with customer service every couple of weeks and they said it w...
L
Lori Ulloa
trustpilot.com
Oct 01, 2025
Horrible customer service
I ordered a desk. It came damaged. They sent it again. It came damaged again. They promised a refund. They never sent it. I followed up and they ignor...
N
Nadine
trustpilot.com
Oct 01, 2025
Stole my money !
I ordered wallpaper almost 1 year ago and months down the road said their machine was out of service for a while and asked if I wanted to wait or r...
A
Aimee Shattuck
trustpilot.com
Oct 01, 2025
Warning: this company is a scam
I ordered wallpaper in November 2024, five months later it hasn't arrived. I've reached...
B
Bryan Hogan
trustpilot.com
Oct 01, 2025
100% Scam Artists
100% Scam Artists - Do not order from Burke Decor. They will not ship your products and will not refund your money when you cancel the order and...
M
Mary Pat Rondthaler
trustpilot.com
Oct 01, 2025
No Response from returns at Customer service
I ordered a chandelier from Burke Decor. It does not work fo me as it hangs down below 6 feet and prevents walking in the room. I have emailed Burke D...
s
shay
trustpilot.com
Oct 01, 2025
I placed my order back in November 2023…
I placed my order back in November 2023 and still haven’t received either the product or a refund — and they’ve stopped replying to me altogether. Hav...
c
customer
trustpilot.com
Oct 01, 2025
Ordered a lamp… year later I still…
Ordered a lamp… year later I still don’t have a lamp. I received credit back, so ordered a bench. Now it’s the same old story that...
D
Donna Krouzman
trustpilot.com
Oct 01, 2025
They are crooks and scammers
They are crooks and scammers. DO NOT BUY FROM THEM. I ordered $750 worth of furniture, which never arrived. When I tried to dispute the ch...
C
Casey
trustpilot.com
Oct 01, 2025
The Ohio Attorney General is suing this…
The Ohio Attorney General is suing this company. All info is available on the FB Group Burke Decor Scammed Me...
J
Julia Langham
trustpilot.com
Oct 01, 2025
Been waiting for a sample since January…
Been waiting for a sample since January 2025. Said it would ship March, now April / may! I need it for a project I would like to c...
L
Linda
trustpilot.com
Oct 01, 2025
Do not order from Burke Decor
I have ordered from Burke Decor in years past without a problem. HOWEVER like all of the other recent reviews, I placed a wallpaper order on May 17, 2...
h
hello Hello
trustpilot.com
Oct 01, 2025
Purchased an order back in Winter 2024
Purchased an order back in Winter 20...
F
Felicia Hampton
trustpilot.com
Oct 01, 2025
I’ve been waiting for an order that I…
I’ve been waiting for an order that I placed in April of 2024 and still never gotten it. I’ve gotten emails every month almost saying that it would be...
M
Mohsen Tahmasebi Nasab
trustpilot.com
Oct 01, 2025
No Refund, Scam
I placed an order with Burke Decor on March 2, 2024, and more than a year later, they have yet to deliver the product or issue a refund. Despite numer...
E
Ellie P
trustpilot.com
Oct 01, 2025
SLOW AND CURT RESPONSES FOR DEFECTIVE ITEMS
I ordered an open box console table that was supposed to be just that - new, but open box. Without any tracking notification, I received a damaged ite...
H
Haylee
trustpilot.com
Oct 01, 2025
I purchased a coffee table over $1,000…
I purchased a coffee table for $1,124 in Feb 2024. I was told the coffee table would be delivered by April 2024. I reached out to the company several...
K
KP
trustpilot.com
Oct 01, 2025
DO NOT purchase from BurkeDecor
DO NOT purchase from BurkeDecor. They are an absolute SCAM company. They will take your mo...
C
Cathy Chen
trustpilot.com
Oct 01, 2025
Burke Decor is a SCAM website being run…
Burke Decor is a SCAM website being run outside of the US. My wallpaper samples have taken over a month to arrive. I'm glad I only spent $20 with them...
Conclusion
Across these reviews the dominant issues relate to shipping fulfillment, refund handling and slow or absent customer responses. Several customers report long delays with wallpaper and furniture orders, damaged deliveries, and refunds promised but not issued. A small number of reviewers describe satisfactory transactions and responsive support. If you consider purchasing, check current shipping estimates, confirm refund and return policies, and consider payment methods that allow dispute resolution. Searching for recent complaints on consumer sites (BBB, state attorneys general) can provide additional context before buying.