Skip to content
We Collect & Analyze Reviews

Burke Decor
Experiences & Reviews

Burke Decor is an e-commerce retailer focused on home furnishings and decor. The site lists furniture, lighting, rugs, wallpaper and decorative accessories from multiple brands, and sells direct to consumers through an online storefront. Customers typically interact with product listings, shipping policies and returns processes on the website.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 5%
Latest Review 17d
Overall Rating
1.2

Our Analysis

๐ŸŽฏ

Service quality

Most reviewers report unfulfilled orders, repeated shipping delays and many unresolved refund requests; a single reviewer described responsive, helpful service.

Share of mentions
25%
Weak
๐Ÿ’ฐ

Value for money

Multiple customers reported lost funds, long-pending refunds or paying again elsewhere; a small number said prices were comparable or acceptable.

Share of mentions
19%
Weak
โšก

User experience

Very limited data: one reviewer described a smooth online buying experience; a different reviewer noted problems posting a review on the site.

Share of mentions
1%
Mixed
๐Ÿ”ง

Product quality

A few customers received damaged or defective items and reported slow claims handling; at least one reviewer said items arrived in perfect condition.

Share of mentions
4%
Weak
๐Ÿ“ž

Communication

Most reviewers describe slow, templated or no responses on shipping, returns and refunds; one reviewer reported rapid, friendly support.

Share of mentions
25%
Weak
โญ

Overall experience

The prevailing pattern in these reviews is negative: unresolved orders, refund issues and extended delays; a minority describe positive outcomes.

Share of mentions
25%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

C
Catherine Bernett
trustpilot.com Oct 01, 2025

No delivery and no refund

I ordered items that never arrived. I emailed them SEVERAL times for a refund and never got it even after they've...

c
christot
trustpilot.com Oct 01, 2025

I ordered wallpaper from Burke Decor 10โ€ฆ

I ordered wallpaper from Burke Decor 10 months ago. It was never shipped. I followed up with customer service every couple of weeks and they said it w...

L
Lori Ulloa
trustpilot.com Oct 01, 2025

Horrible customer service

I ordered a desk. It came damaged. They sent it again. It came damaged again. They promised a refund. They never sent it. I followed up and they ignor...

N
Nadine
trustpilot.com Oct 01, 2025

Stole my money !

I ordered wallpaper almost 1 year ago and months down the road said their machine was out of service for a while and asked if I wanted to wait or r...

A
Aimee Shattuck
trustpilot.com Oct 01, 2025

Warning: this company is a scam

I ordered wallpaper in November 2024, five months later it hasn't arrived. I've reached...

B
Bryan Hogan
trustpilot.com Oct 01, 2025

100% Scam Artists

100% Scam Artists - Do not order from Burke Decor. They will not ship your products and will not refund your money when you cancel the order and...

M
Mary Pat Rondthaler
trustpilot.com Oct 01, 2025

No Response from returns at Customer service

I ordered a chandelier from Burke Decor. It does not work fo me as it hangs down below 6 feet and prevents walking in the room. I have emailed Burke D...

s
shay
trustpilot.com Oct 01, 2025

I placed my order back in November 2023โ€ฆ

I placed my order back in November 2023 and still havenโ€™t received either the product or a refund โ€” and theyโ€™ve stopped replying to me altogether. Hav...

c
customer
trustpilot.com Oct 01, 2025

Ordered a lampโ€ฆ year later I stillโ€ฆ

Ordered a lampโ€ฆ year later I still donโ€™t have a lamp. I received credit back, so ordered a bench. Now itโ€™s the same old story that...

D
Donna Krouzman
trustpilot.com Oct 01, 2025

They are crooks and scammers

They are crooks and scammers. DO NOT BUY FROM THEM. I ordered $750 worth of furniture, which never arrived. When I tried to dispute the ch...

C
Casey
trustpilot.com Oct 01, 2025

The Ohio Attorney General is suing thisโ€ฆ

The Ohio Attorney General is suing this company. All info is available on the FB Group Burke Decor Scammed Me...

J
Julia Langham
trustpilot.com Oct 01, 2025

Been waiting for a sample since Januaryโ€ฆ

Been waiting for a sample since January 2025. Said it would ship March, now April / may! I need it for a project I would like to c...

L
Linda
trustpilot.com Oct 01, 2025

Do not order from Burke Decor

I have ordered from Burke Decor in years past without a problem. HOWEVER like all of the other recent reviews, I placed a wallpaper order on May 17, 2...

h
hello Hello
trustpilot.com Oct 01, 2025

Purchased an order back in Winter 2024

Purchased an order back in Winter 20...

F
Felicia Hampton
trustpilot.com Oct 01, 2025

Iโ€™ve been waiting for an order that Iโ€ฆ

Iโ€™ve been waiting for an order that I placed in April of 2024 and still never gotten it. Iโ€™ve gotten emails every month almost saying that it would be...

M
Mohsen Tahmasebi Nasab
trustpilot.com Oct 01, 2025

No Refund, Scam

I placed an order with Burke Decor on March 2, 2024, and more than a year later, they have yet to deliver the product or issue a refund. Despite numer...

E
Ellie P
trustpilot.com Oct 01, 2025

SLOW AND CURT RESPONSES FOR DEFECTIVE ITEMS

I ordered an open box console table that was supposed to be just that - new, but open box. Without any tracking notification, I received a damaged ite...

H
Haylee
trustpilot.com Oct 01, 2025

I purchased a coffee table over $1,000โ€ฆ

I purchased a coffee table for $1,124 in Feb 2024. I was told the coffee table would be delivered by April 2024. I reached out to the company several...

K
KP
trustpilot.com Oct 01, 2025

DO NOT purchase from BurkeDecor

DO NOT purchase from BurkeDecor. They are an absolute SCAM company. They will take your mo...

C
Cathy Chen
trustpilot.com Oct 01, 2025

Burke Decor is a SCAM website being runโ€ฆ

Burke Decor is a SCAM website being run outside of the US. My wallpaper samples have taken over a month to arrive. I'm glad I only spent $20 with them...

Share Your Experience

Help other customers by sharing your experience with Burke Decor. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Across these reviews the dominant issues relate to shipping fulfillment, refund handling and slow or absent customer responses. Several customers report long delays with wallpaper and furniture orders, damaged deliveries, and refunds promised but not issued. A small number of reviewers describe satisfactory transactions and responsive support. If you consider purchasing, check current shipping estimates, confirm refund and return policies, and consider payment methods that allow dispute resolution. Searching for recent complaints on consumer sites (BBB, state attorneys general) can provide additional context before buying.