Burke Decor
Experiences & Reviews
Burke Decor is an e-commerce retailer focused on home furnishings and decor. The site lists furniture, lighting, rugs, wallpaper and decorative accessories from multiple brands, and sells direct to consumers through an online storefront. Customers typically interact with product listings, shipping policies and returns processes on the website.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers report unfulfilled orders, repeated shipping delays and many unresolved refund requests; a single reviewer described responsive, helpful service.
Value for money
Multiple customers reported lost funds, long-pending refunds or paying again elsewhere; a small number said prices were comparable or acceptable.
User experience
Very limited data: one reviewer described a smooth online buying experience; a different reviewer noted problems posting a review on the site.
Product quality
A few customers received damaged or defective items and reported slow claims handling; at least one reviewer said items arrived in perfect condition.
Communication
Most reviewers describe slow, templated or no responses on shipping, returns and refunds; one reviewer reported rapid, friendly support.
Overall experience
The prevailing pattern in these reviews is negative: unresolved orders, refund issues and extended delays; a minority describe positive outcomes.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
Woven wall hanging
"So far my experience online with Burke Decor has been amazing! This online shop is my go to for home decor. I have bought many items through our company and I have to say that the product selection, brands, price and customer support is impeccable. I had a problem with the delivery of my item but customer service was super responsive and friendly. However, all the items arrived in perfect shape. Thank you Burke Decor for the great work and attention to detail! This company from my experience are very good. So I am very happy to recommend you and I would 100% order from your company again. Kudos!"
I purchased a coffee table over $1,000โฆ
"I purchased a coffee table for $1,124 in Feb 2024. I was told the coffee table would be delivered by April 2024. I reached out to the company several..."
Horrible customer service
"I ordered a desk. It came damaged. They sent it again. It came damaged again. They promised a refund. They never sent it. I followed up and they ignor..."
The Ohio Attorney General is suing thisโฆ
"The Ohio Attorney General is suing this company. All info is available on the FB Group Burke Decor Scammed Me..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
No delivery and no refund
I ordered items that never arrived. I emailed them SEVERAL times for a refund and never got it even after they've...
I ordered wallpaper from Burke Decor 10โฆ
I ordered wallpaper from Burke Decor 10 months ago. It was never shipped. I followed up with customer service every couple of weeks and they said it w...
Horrible customer service
I ordered a desk. It came damaged. They sent it again. It came damaged again. They promised a refund. They never sent it. I followed up and they ignor...
Stole my money !
I ordered wallpaper almost 1 year ago and months down the road said their machine was out of service for a while and asked if I wanted to wait or r...
Warning: this company is a scam
I ordered wallpaper in November 2024, five months later it hasn't arrived. I've reached...
100% Scam Artists
100% Scam Artists - Do not order from Burke Decor. They will not ship your products and will not refund your money when you cancel the order and...
No Response from returns at Customer service
I ordered a chandelier from Burke Decor. It does not work fo me as it hangs down below 6 feet and prevents walking in the room. I have emailed Burke D...
I placed my order back in November 2023โฆ
I placed my order back in November 2023 and still havenโt received either the product or a refund โ and theyโve stopped replying to me altogether. Hav...
Ordered a lampโฆ year later I stillโฆ
Ordered a lampโฆ year later I still donโt have a lamp. I received credit back, so ordered a bench. Now itโs the same old story that...
They are crooks and scammers
They are crooks and scammers. DO NOT BUY FROM THEM. I ordered $750 worth of furniture, which never arrived. When I tried to dispute the ch...
The Ohio Attorney General is suing thisโฆ
The Ohio Attorney General is suing this company. All info is available on the FB Group Burke Decor Scammed Me...
Been waiting for a sample since Januaryโฆ
Been waiting for a sample since January 2025. Said it would ship March, now April / may! I need it for a project I would like to c...
Do not order from Burke Decor
I have ordered from Burke Decor in years past without a problem. HOWEVER like all of the other recent reviews, I placed a wallpaper order on May 17, 2...
Purchased an order back in Winter 2024
Purchased an order back in Winter 20...
Iโve been waiting for an order that Iโฆ
Iโve been waiting for an order that I placed in April of 2024 and still never gotten it. Iโve gotten emails every month almost saying that it would be...
No Refund, Scam
I placed an order with Burke Decor on March 2, 2024, and more than a year later, they have yet to deliver the product or issue a refund. Despite numer...
SLOW AND CURT RESPONSES FOR DEFECTIVE ITEMS
I ordered an open box console table that was supposed to be just that - new, but open box. Without any tracking notification, I received a damaged ite...
I purchased a coffee table over $1,000โฆ
I purchased a coffee table for $1,124 in Feb 2024. I was told the coffee table would be delivered by April 2024. I reached out to the company several...
DO NOT purchase from BurkeDecor
DO NOT purchase from BurkeDecor. They are an absolute SCAM company. They will take your mo...
Burke Decor is a SCAM website being runโฆ
Burke Decor is a SCAM website being run outside of the US. My wallpaper samples have taken over a month to arrive. I'm glad I only spent $20 with them...
Conclusion
Across these reviews the dominant issues relate to shipping fulfillment, refund handling and slow or absent customer responses. Several customers report long delays with wallpaper and furniture orders, damaged deliveries, and refunds promised but not issued. A small number of reviewers describe satisfactory transactions and responsive support. If you consider purchasing, check current shipping estimates, confirm refund and return policies, and consider payment methods that allow dispute resolution. Searching for recent complaints on consumer sites (BBB, state attorneys general) can provide additional context before buying.