Reviews often describe orders that never shipped and refunds that never came. Many customers say customer service didn’t respond and return requests were ignored. A small number of reviews praise the quality of specific items, including rugs and lamps. A few people report quick fixes and responsive support, standing in clear contrast to the main complaints.
Examples from available reviews (Nov 2021 – Feb 2026).
Items never arrived and refund requests were ignored.
“I ordered items that never arrived.”
Return request for chandelier received no response from customer service.
“and have gotten zero response.”
Rug is thick, high quality, and transformed the room.
“The rug I ordered is very thick”
Online shopping was smooth and customer service resolved delivery issues.
“customer service was super responsive and friendly.”
Many reviews describe orders that never shipped, delivery dates pushed back again and again, and orders canceled without refunds. Several customers say the company charged them right away but never fulfilled the order. One review reports an easy purchase and a problem resolved successfully, but that experience is rare compared with the non-delivery accounts.
Many customers report losing money when orders weren’t fulfilled and refunds didn’t arrive. A small number say certain items met expectations and felt worth the price, including a rug and a lamp. Most comments link poor value to missing refunds and money spent on orders that never came.
Many reviewers describe being charged immediately, then getting no shipping updates and having cancellation requests refused. Several accounts mention long waits for samples or shipments, followed by cancellations after extended delays. A smaller group reports a simple ordering process and quick help from customer support.
Some customers compliment specific items for construction and look, including a rug described as thick and a lamp described as well made. Fewer reviews mention receiving the wrong item, damaged goods, or open-box products, along with poor handling of exchanges. Positive product feedback appears, but it’s limited next to complaints about shipping and returns.
Reviews frequently say emails and chats went unanswered and return questions got no reply. Several customers describe claims that moved slowly or stopped, and at least one mentions rude staff. A small number report friendly, responsive customer service.
Reviews show a sharp split: many low ratings focus on non-delivery, refunds not paid, and no response, while a few high ratings highlight satisfaction with products and helpful service. Most negative stories center on shipping and refund breakdowns. Positive experiences appear, but they are few.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · resellerratings.com (15) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Rug is thick, high quality, and transformed the room.
“The rug I ordered is very thick”
Damaged items, delayed deliveries, poor returns, and alleged no refunds.
“HORRIBLE COMPANY. DO NOT ORDER.”
Lamp had solid construction and suited the chosen space well.
“Very happy with all my dealings with Burke Decor!”
Delivery and installation failed and company provided no follow-up resolution.
“we had opted for drop off no installation, which is a complete lie.”
Address error caused undelivered item and customer service was unhelpful and rude.
“I then told her she was an awful customer service rep”
So far my experience online with Burke Decor has been amazing! This online shop is my go to for home decor. I have bought many items through our company and I have to say that the product selection, brands, price and customer support is impeccable. I had a problem with the delivery of my item but customer service was super responsive and friendly. However, all the items arrived in perfect shape. Thank you Burke Decor for the great work and attention to detail! This company from my experience are very good. So I am very happy to recommend you and I would 100% order from your company again. Kudos!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Burke Decor runs an online store for home furnishings and decor. The catalog includes furniture, rugs, lighting, wallpaper, mirrors, and decorative accessories. The site shows product photos, descriptions, and sizing details for consumer and trade shoppers. Customers shop and place orders through the company’s online storefront.