Reviews often describe orders that never shipped and refunds that never came. Many customers say customer service didn’t respond and return requests were ignored. A small number of reviews praise the quality of specific items, including rugs and lamps. A few people report quick fixes and responsive support, standing in clear contrast to the main complaints.
Examples from available reviews (Nov 2021 – Feb 2026).
Items never arrived and refund requests were ignored.
“I ordered items that never arrived.”
Return request for chandelier received no response from customer service.
“and have gotten zero response.”
Rug is thick, high quality, and transformed the room.
“The rug I ordered is very thick”
Online shopping was smooth and customer service resolved delivery issues.
“customer service was super responsive and friendly.”
Many reviews describe orders that never shipped, delivery dates pushed back again and again, and orders canceled without refunds. Several customers say the company charged them right away but never fulfilled the order. One review reports an easy purchase and a problem resolved successfully, but that experience is rare compared with the non-delivery accounts.
Many customers report losing money when orders weren’t fulfilled and refunds didn’t arrive. A small number say certain items met expectations and felt worth the price, including a rug and a lamp. Most comments link poor value to missing refunds and money spent on orders that never came.
Many reviewers describe being charged immediately, then getting no shipping updates and having cancellation requests refused. Several accounts mention long waits for samples or shipments, followed by cancellations after extended delays. A smaller group reports a simple ordering process and quick help from customer support.
Some customers compliment specific items for construction and look, including a rug described as thick and a lamp described as well made. Fewer reviews mention receiving the wrong item, damaged goods, or open-box products, along with poor handling of exchanges. Positive product feedback appears, but it’s limited next to complaints about shipping and returns.
Reviews frequently say emails and chats went unanswered and return questions got no reply. Several customers describe claims that moved slowly or stopped, and at least one mentions rude staff. A small number report friendly, responsive customer service.
Reviews show a sharp split: many low ratings focus on non-delivery, refunds not paid, and no response, while a few high ratings highlight satisfaction with products and helpful service. Most negative stories center on shipping and refund breakdowns. Positive experiences appear, but they are few.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · resellerratings.com (15) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Items never arrived and refund requests were ignored.
“I ordered items that never arrived.”
Wallpaper never shipped and requested refund was never received.
“It was never shipped.”
Damaged desk twice and promised refund never issued.
“They promised a refund. They never sent it.”
Ordered wallpaper almost a year ago and no refund received.
“I still have not received it!!!”
Wallpaper ordered months ago never arrived despite repeated assurances.
“This company is a scam..”
Reviewer warns others company will not ship or refund orders.
“100% Scam Artists - Do not order from Burke Decor.”
Return request for chandelier received no response from customer service.
“and have gotten zero response.”
Order placed in November 2023 never delivered and no refund or replies.
“still haven’t received either the product or a refund”
Multiple orders promised to ship repeatedly but never arrived.
“Ordered a lamp...year later I still don’t have a lamp.”
Furniture never arrived and company allegedly lied to the bank.
“They are crooks and scammers.”
Says Ohio Attorney General is suing and they were ripped off.
“The Ohio Attorney General is suing this company.”
Waiting months for a sample and refund request may not be fulfilled.
“Been waiting for a sample since January...”
Order canceled but refund denied despite subsequent shipment; reviewer lost money.
“If the order papers have printed already we cannot issue a refund”
Purchased in winter 2024 and refund has been pending since summer 2024.
“Refund pending since Summer 2024.”
Order never arrived and promised refund still not received after months.
“I’ve been waiting for an order that I placed in April of 2024 and still never gotten it.”
Order from March 2024 not delivered and refund never issued.
“they have yet to deliver the product or issue a refund.”
Received damaged open-box item and claims department delayed resolving refund.
“I received a damaged item.”
Expensive order never delivered and refund not issued after over a year.
“It's pretty clear to me this company steals peoples money”
Reviewer calls company a scam; payments taken with no delivery or refund.
“They are an absolute SCAM company.”
Samples delayed over a month and customer describes company as a scam.
“Burke Decor is a SCAM website being run outside of the US.”
Paid $400 for a nightstand that never arrived and refund not received.
“Paid $400 for a night stand. Never received.”
One item never arrived and refund promised repeatedly but never issued.
“I bought 2 items, 1 never arrived.”
Multiple large orders charged but items significantly delayed and communication poor.
“Over $6,000 left my account months ago, and yet, I still have no clear answers”
Order canceled after long delay and refund still not received months later.
“10 months later they finally admitted they would not fill the order.”
Canceled wallpaper order and weekly refund requests have not succeeded.
“never received my refund.”
Received the wrong chair and claims team insisted that was the intended look.
“this is the intended look of this piece.”
Received damaged discontinued item and claims process repeatedly delayed for resolution.
“I received a damaged item.”
Mirror order canceled and promised refund not received after more than six weeks.
“It has now been over 6 weeks and we have yet to receive a refund.”
Canceled client orders after delays and still waiting for refund.
“we still do not have the refund.”
Wallpaper samples never received and refund requests ignored for nine months.
“Scammed me out of $200.”
Company repeatedly delays shipments and is unresponsive to customers.
“This is a fraudulent company.”
Item shown in-stock was never shipped and cancel/refund requests ignored.
“no shipping information has ever been provided”
Company is unresponsive and won't confirm orders or provide support.
“They will not respond to you on chat or email.”
Reviewer alleges company repeatedly postponed delivery and withheld money.
“They keep postponing the delivery date.”
Order never shipped and company does not answer calls or emails.
“They don’t answer calls or emails, and never provided updates on my order...”
Charged immediately but items delayed and company initially unresponsive.
“they immediately charged my credit card.”
Received painting with a distracting defect and exchange process was poor.
“AND IT'S THE EXACT SAME PAINTING I JUST SENT THEM.”
Canceled order but refund not received despite bank and repeated emails.
“still no refund. It is a scam.”
Large-volume buyer reports frequent fulfillment issues and poor customer service.
“their fulfillment and customer service is a joke.”
Items delayed without proper notice and cancellation requests were refused.
“They told me the items wouldn’t be shipped until late October.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Burke Decor runs an online store for home furnishings and decor. The catalog includes furniture, rugs, lighting, wallpaper, mirrors, and decorative accessories. The site shows product photos, descriptions, and sizing details for consumer and trade shoppers. Customers shop and place orders through the company’s online storefront.