Reviews of BuyKud show a mixed picture for shoppers. Many customers praise garment quality, fit and styling, and report helpful resolutions such as timely replacements. At the same time multiple reviewers describe delivery problems (delays, lost or misdirected parcels) and inconsistent returns or refund handling. If you consider buying, check sizing details, keep records of order and tracking information, and confirm return procedures before purchasing.
Examples from available reviews (Sep 2020 – Feb 2026).
Received a beautiful leather bag with excellent quality and quick service.
“I received the beautiful leather bag”
Orders were delayed and items were out of stock repeatedly.
“overall there was a month-long delay in delivery”
Company sent a replacement promptly when the sizing chart was wrong.
“Within 3 days they sent me out a replacement free.”
Some customers report quick, helpful support and replacements; others report ignored emails, inconsistent returns handling and unclear refund outcomes.
Many customers praise good prices and value for some purchases; several reviewers report items that felt low quality or overpriced on other orders.
Few reviewers mention account or site issues: one reported repeated bot replies and inability to delete an account; data is limited.
A majority praise fabric, fit and design; recurring negatives cite thin material, poor stitching, buttons falling off and sizing inconsistencies.
Tracking and delivery experiences vary: several prompt deliveries and clear tracking, but multiple reports of long delays, lost parcels and wrong addresses.
Customers are split: many report satisfaction with quality and resolved issues, while a notable group reports delivery failures, return problems and poor responses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Sitejabber (20) · Quotes shortened · As of: February 2026
One item was delivered to the billing address and support offered no help.
“One of the items I ordered was delivered at the BILLING ADDRESS - a BANK”
Sizes are off; order two sizes larger for a loose fit.
“The sizes are really off.”
Returns were met with unresponsiveness and a difficult return address process.
“they were totally unresponsive.”
Order extremely delayed; shipping took much longer than expected.
“at least 30 to 32 days.”
Reviewer couldn't obtain a return label or address; return process impossible.
“return process impossible.”
Clothes had bizarre sizing and emails about returns were ignored.
“The clothes are bizarre sizes.”
Shoes were too small and reviewer worries about return policy experiences.
“I got my shoes but they are small”
Positive experience; items high quality and comfortable despite smaller sizing.
“I absolutely love their shoes and boots.”
Reviewer never received order and alleges the seller took payment without delivery.
“They take your money and you never get anything!”
Recent trousers were poor quality and sizing was incorrect.
“the quality and make are very poor.”
Received a beautiful leather bag with excellent quality and quick service.
“I received the beautiful leather bag”
Clothes were poor quality, thin material, and delivered late.
“Not particularly good quality.”
Courier lost my parcel and the company did not refund.
“Once again Evri has lost my parcel.”
Package did not arrive on time and was resent incorrectly.
“Package did not arrive in time.”
Product well made with good design and customer support.
“Great well made and designed good customer support”
Items were high quality with a generous fit and price.
“they have all been high quality with a generous fit”
Company failed to honor returns and charged without permission.
“they have taken payment WITHOUT my permission”
Customer asks how to make two returns and swap one.
“Can you advise how make 2 returns.”
Reviewer loves their new boots.
“Love my new boots”
Delivery was prompt and the shirt fit well.
“Very prompt delivery Shirt is a good fit”
Generally satisfied with quality, though some deliveries can be slow.
“have been very satisfied with the quality of their garments.”
Garment is great quality, true to size, and warm.
“Great quality, true to size and toasty warm”
Clothes arrived on time and matched the online photos.
“they’re really good quality and exactly what I ordered.”
Company sent a replacement promptly when the sizing chart was wrong.
“Within 3 days they sent me out a replacement free.”
Unable to delete account due to bot replies and lack of support.
“Very hard to get through to them and customer unfriendly!”
Returning items is difficult and the company ignores customer emails.
“they take your money then ignore you”
Orders were delayed and items were out of stock repeatedly.
“overall there was a month-long delay in delivery”
Reviewer loves the fabric and design.
“Love the fabric and design”
Reviewer loves Buykud for style, price, and fit.
“Style price fashion fit. Love Buykud!!!!!!”
Items didn't fit and emails about returns received no response.
“I have sent several emails and no response”
Shipping carrier Evri caused problems and reviewer advises against them.
“Evri! Evri is what went wrong!!”
Couldn't get return address or label, goods looked different and poor quality.
“kvalita je strasna.”
Order stalled in LA and delivery was delayed compared to other vendors.
“this order has sat in LA for five days.”
Ordered pants promised in 7-10 days but the merchandise never arrived.
“The merchandise never came.”
Two ordered items never arrived and reviewer lost $123.
“I never received them”
Lovely clothes but no way to return items because form was not sent.
“there is absolutely no way to return an item if it doesn't fit.”
Company went above and beyond to redeliver and provided excellent service.
“went OVER AND ABOVE to deliver an order”
Fabric quality is good but sizing runs small and delivery is slower.
“The fabric has always been good.”
Quality is good but the top is much shorter than pictured.
“it is far shorter than the top that is shown in the picture.”
Winter and autumn clothes are cozy, comfortable, and worth the price.
“Cozy and comfortable.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BuyKud is an online fashion retailer selling apparel, footwear and accessories through its e-commerce site. Shoppers commonly order garments such as tops, jackets, boots and bags and interact with BuyKud via its website and customer support email. People searching reviews typically look for information on product fit, fabric quality, delivery performance and return handling.