Customers often praise Capucinne for handcrafted jewelry and attentive service. Reviews frequently mention quick production, careful packaging, and repeat purchases. A small number describe major delivery or carrier issues and surprise fees on receipt. Designs and fit usually match expectations, though some items look different from the photos.
Examples from available reviews (Nov 2021 – Feb 2026).
Thoughtful, attentive artists created a beautiful engagement ring and band.
“Beautiful work from very thoughtful and attentive artists.”
Artists communicate timely and are helpful throughout the process.
“The artists communicate with you in a timely fashion”
Did not receive order despite paying for express shipping.
“Have yet to receive order”
DHL held the package and demanded $300 for delivery.
“They just held my package and refused to ship it to me unless I sent 300$ to them.”
Reviews often mention attentive staff, helpful ordering guidance, and quick turnaround on custom work. Several customers say the team fixed sizing issues or offered discounted replacements after problems. A few accounts describe major carrier issues that needed intervention and delayed delivery.
Many buyers say the pieces felt worth the price and looked like what was shown online. Rush shipping and discounted replacements improved the sense of value for some customers. A few reports of unexpected delivery fees lowered value for those buyers.
Customers regularly describe an easy path from first questions to delivery and say the pieces worked well as gifts. Positive reviews often highlight packaging, on-time arrival for holidays, and repeat orders. A minority report that items never arrived despite paying for express shipping.
Many reviews point to strong craftsmanship, polished finishes, and sturdy build quality, especially for rings. Buyers often note fast production and that items matched the photos. One reviewer reported a necklace design that did not match; this comes up rarely.
Customers frequently mention quick, clear updates during custom work and while tracking orders. Responsiveness is often cited as making the purchase feel secure and well handled. A few buyers say delivery-related fees were not mentioned ahead of time, leading to surprise on arrival.
Most reviews describe high satisfaction with quality, responsive service, and fast delivery. The negative reports center on carrier delays and unexpected fees at delivery. Together, these themes suggest dependable studio work with occasional breakdowns in external shipping.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · External Source (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Artists communicate timely and are helpful throughout the process.
“The artists communicate with you in a timely fashion”
Artists communicate timely and are helpful throughout the process.
“The artists communicate with you in a timely fashion”
Thoughtful, attentive artists created a beautiful engagement ring and band.
“Beautiful work from very thoughtful and attentive artists.”
Thoughtful, attentive artists created a beautiful engagement ring and band.
“Beautiful work from very thoughtful and attentive artists.”
Ring was beautiful and the wait was well worth it.
“The ring is beautiful, the wait was well worth it.”
Ring was beautiful and the wait was well worth it.
“The ring is beautiful, the wait was well worth it.”
Excellent website and exceptional after-sales service with free alterations.
“Finally I got what I wanted with no extra charge.”
Excellent website and exceptional after-sales service with free alterations.
“Finally I got what I wanted with no extra charge.”
Ring was beautiful and durable; reviewer warns about scam imitators.
“The ring was beautiful and my fiancée loves it.”
Ring was beautiful and durable; reviewer warns about scam imitators.
“The ring was beautiful and my fiancée loves it.”
Ordered two rings; professional, quick, and amazing quality.
“They are professional, quick, and amazing quality.”
Ordered two rings; professional, quick, and amazing quality.
“They are professional, quick, and amazing quality.”
Gorgeous original ring delivered in time after contacting Capucinne.
“This ring is absolutely gorgeous and totally original!”
Gorgeous original ring delivered in time after contacting Capucinne.
“This ring is absolutely gorgeous and totally original!”
Unique and beautiful rings; reviewer is very happy and loyal.
“You won't find anything else like it anywhere else”
Unique and beautiful rings; reviewer is very happy and loyal.
“You won't find anything else like it anywhere else”
Reviewer describes the company as positive and professional.
“Positive, professional company.”
Reviewer describes the company as positive and professional.
“Positive, professional company.”
Gorgeous ring, patient support, and early arrival with rush shipping.
“Ring arrived early as I ordered the rush shipping which was so worth it.”
Gorgeous ring, patient support, and early arrival with rush shipping.
“Ring arrived early as I ordered the rush shipping which was so worth it.”
Unique turquoise and diamond ring with perfect quality and timing.
“The quality is perfect.”
Ring quality was perfect and delivered in time for Christmas.
“The quality is perfect.”
Thankful for a beautiful ring and excited to gift it tomorrow.
“Thank you for the beatiful ring for my daughter”
Buyer thanked seller and will gift the ring tomorrow.
“Thank you for the beatiful ring for my daughter can’t wait to give it to her tomorrow”
Flexible, communicative team delivered a beautiful ring; unexpected fee occurred.
“Unfortunately, I was not informed about the fee upon delivery”
Team was communicative and delivered the customized ring, though delivery fees weren't disclosed.
“The team at Capucinne are so flexible and communicative”
Great communication and an early arrival; very happy with purchase.
“Great communication with Capucinne throughout the entire process.”
Capucinne communicated well and delivered a beautiful ring before Christmas.
“The ring is beautiful and arrived before Christmas.”
Great service arranged a discounted replacement after an incorrect size.
“the helpful team were able to organise me a discounted replacement ring”
Customer received a discounted replacement after ordering a ring that was too large.
“Vida really went the extra mile”
Ring was made on time, shipped promptly, and arrived quickly.
“Everything was perfect!”
Ring was gorgeous, made on schedule, and shipped to the United States promptly.
“The ring itself was gorgeous and just as pictured on the website.”
High-quality necklace but the design differed from the product images.
“Necklace looks and feels high quality but very disappointing nonetheless.”
Necklace was high quality but its design differed from advertised pictures.
“Necklace looks and feels high quality but very disappointing nonetheless.”
Kind seller, communicative, and delivered an elegant, stunning piece.
“such an elegant, stunning piece!!”
Seller was communicative and the jewelry piece was elegant and stunning.
“I am thankful for such an elegant, stunning piece!!”
Incredible assistance and communication made the engagement ring purchase better.
“Vida and the team were fantastic.”
Capucinne provided excellent assistance and a fantastic engagement ring experience.
“I had one of the best experiences when looking for an engagement ring with Capuccine.”
Responsive team and craftsmanship exceeded expectations for a meaningful gift.
“Their team was incredibly responsive from start to finish”
Responsive team made the purchase effortless and craftsmanship exceeded expectations.
“Their team was incredibly responsive from start to finish, answering every question quickly and clearly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Capucinne designs and makes fine jewelry, with an emphasis on engagement rings, wedding bands, necklaces, and bracelets. The studio also takes custom design requests and works in precious metals with various settings. Shoppers can browse and buy through the online store. Capucinne ships internationally and offers customer support for order questions and bespoke commissions.