Reviews Analyzed
21
We Collect & Analyze Reviews
Castlery
Experiences & Reviews
Castlery is a furniture retailer that sells sofas, chairs, tables and home accessories through online ordering and physical showrooms. Consumers researching Castlery typically evaluate product quality, delivery and assembly services, returns/exchange policies, and customer support responsiveness. Reviews often focus on logistics performance and after‑sales service alongside build quality and design.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
15d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Delivery and installation are often reported as punctual and careful, but a subset of reviews describe missed, delayed or mishandled deliveries and redelivery disputes.
Share of mentions
Strong
25%
💰
Value for money
Few reviews discuss price directly; those that do raise concerns—lost rebates, extra redelivery charges, and dissatisfaction after paying for delayed items.
Share of mentions
Weak
3%
⚡
User experience
Some customers report smooth checkouts and helpful exchanges, while others describe inflexible exchange policies, long hold times, and frustrating follow-ups.
Share of mentions
Mixed
9%
🔧
Product quality
Most reviewers describe solid, well-packed furniture that matches photos; isolated product issues (for example, splitting cushions) were reported but often addressed by support.
Share of mentions
Strong
9%
📞
Communication
Many reviews praise responsive staff and named representatives for follow-up and problem resolution; a minority report slow phone wait times and coordination problems.
Share of mentions
Strong
22%
⭐
Overall experience
Overall impressions skew positive with frequent praise for delivery and support, though a minority of detailed complaints highlight significant logistics and policy failures.
Share of mentions
Strong
32%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
I would never recommend Castlery after…
"I would never recommend Castlery after my experience. I informed their team on September 19th that my delivery needed to be rescheduled to October 3rd..."
Daniela
Trustpilot
Oct 01, 2025
Featured for: Long complaint about delivery and support
Don't Buy from Here
"The delivery company that Castlery works with did not record the delivery address correctly and was unable to delivery my bed. I think had to call Cas..."
Julia Wisniewski Stewart
Trustpilot
Oct 01, 2025
Featured for: Bed delivery failure, redelivery issues
I was a bit hesitant to order...
"I was a bit hesitant to order from Castlery since I only saw them on instagram and had seen some negative comments regarding shipping and customer ser..."
Trevor
Trustpilot
Oct 01, 2025
Featured for: Resolved shipping hiccup; product quality praised
The customer service team is truly top notch
"The customer service team is truly top tier. They helped me exchange my nighstands and the..."
Chelsea Henriquez
Trustpilot
Oct 01, 2025
Featured for: Top-notch customer service and exchange
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Mevr. Marrec Witjes, Eveliene
trustpilot.com
Oct 01, 2025
Very efficient delivery and assembly
Very efficient delivery and assembly....
J
Julia Wisniewski Stewart
trustpilot.com
Oct 01, 2025
Don't Buy from Here
The delivery company that Castlery works with did not record the delivery address correctly and was unable to delivery my bed. I think had to call Cas...
D
Daniela
trustpilot.com
Oct 01, 2025
I would never recommend Castlery after…
I would never recommend Castlery after my experience. I informed their team on September 19th that my delivery needed to be rescheduled to October 3rd...
S
Sarah
trustpilot.com
Oct 01, 2025
Angel was wonderful about reaching out…
Angel was wonderful about reaching out regar...
K
Kathleen Baugh, The LUXE Colle
trustpilot.com
Oct 01, 2025
Couch is absolutely perfect
Couch is absolutely perfect! Very large and able to configur...
T
Trevor
trustpilot.com
Oct 01, 2025
I was a bit hesitant to order...
I was a bit hesitant to order from Castlery since I only saw them on instagram and had seen some negative comments regarding shipping and customer ser...
C
Chelsea Henriquez
trustpilot.com
Oct 01, 2025
The customer service team is truly top notch
The customer service team is truly top tier. They helped me exchange my nighstands and the...
S
Sue K
trustpilot.com
Oct 01, 2025
Inflexible exchange Policies
Inflexible exchange Policies The sales staff serving me was impeccable. The after sales staffs were doing their job. However, a change of item from 2...
N
Nor Aini
trustpilot.com
Oct 01, 2025
Fast n smooth service 👍🏻👍🏻
...
J
Jay
trustpilot.com
Oct 01, 2025
Lisha
Lisha has been very helpful in assisting me in my delivery, she has been ver...
P
Please customer
trustpilot.com
Oct 01, 2025
The delivery was seamless
The delivery was seamless, movers were g...
S
Steph
trustpilot.com
Oct 01, 2025
Great service!
Since moving into my new home I have purchased a few pieces from Castlery and love them. In my outdoor space I purchased the Maui set. Over the summer...
C
Ch Tan
trustpilot.com
Oct 01, 2025
Helpful and Professional staff Jireo
Had experienced difficultly to checkout, watsapp to enquire, Jireo was assigned to assist my issue. He was very...
j
jillian meixia
trustpilot.com
Oct 01, 2025
The delivery is fast free and done very…
The delivery is fast f...
A
Anita
trustpilot.com
Oct 01, 2025
Great experience
Great experience. Professional employees, nice , respectful. Delivery was at the time and day as sc...
A
Araceli Cha
trustpilot.com
Oct 01, 2025
Very punctual and professional
Very punctual a...
S
Stacy Burnham
trustpilot.com
Oct 01, 2025
High-quality pieces and easy delivery
High-quality piece...
J
Joan Ventour
trustpilot.com
Oct 01, 2025
Finally good customer service!
Finally working with a customer service representative who communicated/ follow up with me about the issues with my purchase...
P
Pablo Zubiría
trustpilot.com
Oct 01, 2025
Evita was very helpful and…
Evita was very helpf...
A
Ali Shassian
trustpilot.com
Oct 01, 2025
I would like a call back at…
I would like a call b...
Conclusion
Reviews show consistent praise for Castlery’s product finish and many customers report helpful, named customer‑service representatives. Delivery performance and logistics coordination appear uneven: several shoppers describe punctual, careful installations while a minority report missed deliveries or redelivery charges. Exchange and cancellation policies are highlighted by some as inflexible, so confirm terms before ordering. To limit risk, verify delivery windows and building requirements, keep contact details current, document issues, and ask support for escalation or written confirmations when arranging redelivery or exchanges.