Many customers describe fast delivery and helpful support that arranges replacements and handles order changes. A noticeable group reports missing parts, damaged items, and repeat delivery failures. Several shoppers compliment sturdy build quality and premium finishes on sofas, tables, and desks. Some reviewers say refunds take too long and point to restocking fees and slow timelines to resolve issues.
Examples from available reviews (Nov 2021 – Feb 2026).
Support team responded and smoothly arranged a replacement for misaligned table.
“The support team was responsive, friendly, and arranged a replacement smoothly.”
Solid, well-finished walnut table delivered on time and packaged well.
“This table is exactly that, solid, good quality with a smooth finish.”
Paid over $7k and still awaiting delivery with no updates.
“We paid +$7k for some pieces of furniture that were not delivered.”
Partial bed deliveries and poor communication from support team.
“I ordered a bed for over £2k and only half of it got delivered (no metal frame or slates).”
Several reviews applaud on-time white-glove crews and quick, tidy assembly. A substantial cluster points to third-party delivery breakdowns that left orders incomplete or unusable. Some customers also mention long waits for inspections and slow fixes.
Many buyers feel the finished product is worth the price, citing sturdy materials and good finishes. Several reviews tie poor value to being charged without delivery, restocking fees, and promotions that were later cancelled. A limited number say the refund and rebate terms feel inflexible.
Some shoppers report a smooth start-to-finish experience, with helpful showroom staff and careful movers. Others describe repeated failed delivery attempts and daily follow-ups just to reschedule. A few reviews touch on day-to-day use, such as textured tabletops that take extra effort to clean.
Numerous reviews point to solid construction, smooth finishes, and desks, tables, and sofas that arrive mostly pre-assembled. Multiple customers report items arriving damaged or defective, followed by slow replacement. A smaller set highlights configurable modular sofas and premium surfaces like marble and walnut.
Customers sometimes name specific reps who reach out early and resolve issues quickly. Several complaints cite high-value orders with no updates, damage claims that went unanswered, and reschedule instructions that were ignored. A few reviewers say they were charged for missed deliveries after trying to reschedule.
Reviews split between many smooth, high-rated purchases and multiple serious service breakdowns. Positive feedback focuses on professional delivery and responsive staff. Negative accounts emphasize incomplete shipments, missing parts, and long-running disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Ann provided exceptional customer support that exceeded expectations.
“Ann provided exceptional customer support”
Ann provided exceptional customer support that exceeded expectations.
“Ann provided exceptional customer support”
Support team responded and smoothly arranged a replacement for misaligned table.
“The support team was responsive, friendly, and arranged a replacement smoothly.”
Support team responded and smoothly arranged a replacement for misaligned table.
“The support team was responsive, friendly, and arranged a replacement smoothly.”
Excellent service, high-quality products, and efficient delivery and assembly.
“Excellent service, high quality products and efficient delivery and product assembly.”
Excellent service, high-quality products, and efficient delivery and assembly.
“Excellent service, high quality products and efficient delivery and product assembly.”
Missing parts and unresponsive support left outdoor set unusable.
“THE STRAPS THAT KEEP THE LOUNGE TOGETHER STILL HAVE NOT BEEN DELIVERED”
Missing parts and unresponsive support left outdoor set unusable.
“THE STRAPS THAT KEEP THE LOUNGE TOGETHER STILL HAVE NOT BEEN DELIVERED”
Table is sturdy and comfortable but depth and textured top complicate cleaning.
“rustic, wire brush finish on top of the table is nice to look at and feel but time-consuming to clean”
Table is sturdy and comfortable but depth and textured top complicate cleaning.
“rustic, wire brush finish on top of the table is nice to look at and feel but time-consuming to clean”
Order change request was handled seamlessly the same day.
“Really professional service and my query on changing my order was handled on the same day seamlessly”
Order change request was handled seamlessly the same day.
“Really professional service and my query on changing my order was handled on the same day seamlessly”
Service was quick and efficient.
“Quick and efficient.”
Service was quick and efficient.
“Quick and efficient.”
I had a great delivery experience.
“Great delivery experience!”
I had a great delivery experience.
“Great delivery experience!”
Mori Armless 2-seater exceeded expectations and offers comfortable minimal seating.
“it has exceeded my expectations.”
Mori Armless 2-seater exceeded expectations and offers comfortable minimal seating.
“it has exceeded my expectations.”
Media cabinet arrived in perfect condition and was installed seamlessly.
“The marble top media cabinet is gorgeous and looks just like it does on the website.”
Media cabinet arrived in perfect condition and was installed seamlessly.
“The marble top media cabinet is gorgeous and looks just like it does on the website.”
White glove service professionals were punctual, kind, and efficient.
“The guys that set my bed up were top notch professionals - on time, kind, and efficient.”
White glove delivery team were professional, timely, and efficient.
“The guys that set my bed up were top notch professionals - on time, kind, and efficient.”
Incomplete bed deliveries and disorganized support prevented order completion.
“only half of it got delivered”
Partial bed deliveries and poor communication from support team.
“I ordered a bed for over £2k and only half of it got delivered (no metal frame or slates).”
Walnut table is solid, well-finished, and delivered on schedule.
“This table is exactly that, solid, good quality with a smooth finish.”
Solid, well-finished walnut table delivered on time and packaged well.
“This table is exactly that, solid, good quality with a smooth finish.”
Store assistance, delivery, and furniture quality were all excellent.
“The whole experience was awesome!”
Store assistance and delivery were fantastic; furniture feels like art.
“The whole experience was awesome!”
Had a great experience from start to end.
“Great experience from start to end.”
Great experience from start to end.
“Great experience from start to end.”
Delivery and assembly were timely and staff were friendly.
“Mr Subash and colleague assembled and delivered my furniture in good time”
Assembly and delivery were timely and staff were friendly.
“assembled and delivered my furniture in good time”
Reviewer thanks seller and expresses willingness to cooperate.
“I hope to cooperate with you.”
Customer service resolved an initial delivery issue and exceeded expectations.
“the customer service team didn't stop until we were satisfied.”
Product is sturdy and customer service resolved delivery issues.
“They really went above and beyond in getting things worked out.”
Delivery arrived on time with a courtesy call and quick handling.
“Delivery was on time (at the top of the provided window)”
Delivery arrived within the scheduled window with a courtesy call.
“Delivery was on time (at the top of the provided window), with a courtesy call in advance.”
Desk is solidly built, slightly heavy, and mostly pre-assembled.
“Great desk, solid build a bit heavy but it comes mostly assembled.”
Solid, well-built desk that's heavy but mostly pre-assembled.
“Great desk, solid build a bit heavy but it comes mostly assembled.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Castlery sells sofas, beds, dining tables, storage furniture, and home accessories through its website and in showrooms. The range leans modern and contemporary, with options such as modular sofas and walnut or marble-topped pieces, and many items arrive mostly pre-assembled. Delivery choices include standard shipping and white-glove service with assembly. Product pages include specifications, care guidance, and warranty details to help shoppers decide.