Customers often praise Cettire for fast shipping and items that match the descriptions. Many say sizing is accurate and products arrive in good condition. Recurring negatives include wrong or defective items, packages that never show up, and long waits for returns or refunds. Reviews split sharply between dependable deliveries and occasional but serious fulfillment problems.
Examples from available reviews (Oct 2025 – Feb 2026).
Shipping was incredibly fast from Bologna to Melbourne, described as insane.
“incredibly fast shipping!! Bologna to Melbourne in Aus - Mon to Friday. insane”
Efficient, clear transaction; goods matched description and sizing accurately.
“Goods as described, sizing accurate.”
Product differed from online listing and refund is taking a very long time.
“Product was not the same as on site”
Return was received over a week ago but refund not yet issued.
“still no sign of a refund.”
Many reviews point to rapid, sometimes exceptionally fast international shipping. Others mention late deliveries, partial shipments, or orders that never arrived. Alongside the fast arrivals, delays and held shipments come up repeatedly as service breakdowns.
Many customers cite attractive prices and authentic designer items as good value. A separate group points to new fees for returns, customs, and restocking, and some say they paid return shipping themselves. These return-related costs lower value for customers who run into them.
Many reviewers describe the site as easy to use and checkout as quick. Several mention repeat purchases and steady satisfaction with correct orders and good fit. A smaller number ran into issues when deliveries required a signature or when an order stayed stuck on “preparing.”
Many reviews say items arrive in good condition and match the photos and sizing. Some complaints describe wrong colors, mismatched pairs, and defects such as poorly sewn sleeves. Those problems pushed customers to seek returns and refunds.
Several customers report slow or unclear updates during returns and refunds, with refunds taking weeks. Some also mention tracking that does not update and little help when items go missing. Praise for communication appears less often than complaints about refund delays.
Sentiment splits between many five-star reviews for fast, accurate orders and multiple one-star complaints about wrong items or non-delivery. Positive experiences focus on speed and accuracy. Negative ones center on fulfillment mistakes and slow refund handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: February 2026
Product differed from online listing and refund is taking a very long time.
“Product was not the same as on site”
Product differed from online listing and refund is taking a very long time.
“Product was not the same as on site”
Great service, prompt delivery, and excellent value overall.
“Great service prompt delivery excellent value for money.”
Great service, prompt delivery, and excellent value overall.
“Great service prompt delivery excellent value for money.”
Received shoes in the wrong size.
“Wrong size of the shoes”
Received shoes in the wrong size.
“Wrong size of the shoes”
Two items arrived fine, third item was extensively delayed and unshipped.
“the third item was delayed for way too long.”
Two items arrived fine, third item was extensively delayed and unshipped.
“the third item was delayed for way too long.”
Reviewer was happy with their purchase and loved it.
“was a good purchase love it”
Reviewer was happy with their purchase and loved it.
“was a good purchase love it”
Requiring signature for delivery made receiving package difficult for the reviewer.
“They made me sign for delivery”
Requiring signature for delivery made receiving package difficult for the reviewer.
“They made me sign for delivery”
Order met expectations and arrived as the reviewer expected.
“All as expected!!”
Order met expectations and arrived as the reviewer expected.
“All as expected!!”
Delivery arrived faster than the reviewer expected.
“Delivery faster than expected”
Delivery arrived faster than the reviewer expected.
“Delivery faster than expected”
Shopping at Cettire was quick and easy and enjoyable.
“Quick and easy. Love shopping at Cettire”
Shopping at Cettire was quick and easy and enjoyable.
“Quick and easy. Love shopping at Cettire”
Reviewer liked the color and found the fit great.
“I love the color the fit is great”
Reviewer liked the color and found the fit great.
“I love the color the fit is great”
Transaction was efficient and goods matched description with accurate sizing.
“Goods as described, sizing accurate.”
Efficient, clear transaction; goods matched description and sizing accurately.
“Goods as described, sizing accurate.”
Service was excellent and very fast.
“Excellent nice service super fast.”
Reviewer reports excellent service that was super fast.
“Excellent nice service super fast.”
Shipping from Bologna to Melbourne was incredibly fast during weekdays.
“incredibly fast shipping!!”
Shipping was incredibly fast from Bologna to Melbourne, described as insane.
“incredibly fast shipping!! Bologna to Melbourne in Aus - Mon to Friday. insane”
Reviewer had a good experience shopping with Cettire.
“good experience”
Reviewer reports a good experience overall.
“good experience”
Items were great, precise, and delivered on time.
“great,precise,on time”
Delivery was great, precise, and on time.
“great,precise,on time”
Very quick delivery and items arrived in great condition.
“EVERYTHING IN GREAT CONDITION.”
Great experience with very quick delivery and items in great condition.
“VERY QUICK DELIVERY.”
Product had a good price and was 100% authentic.
“Good price ,100% authentic product.”
Reviewer reports a good price and authentic product.
“Good price ,100% authentic product.”
Reviewer loves the Tory Burch item they purchased.
“Love Tory burch😊”
Reviewer expresses love for Tory Burch.
“Love Tory burch😊”
Everything about the purchase was great according to reviewer.
“everything was great”
Reviewer states that everything was great.
“everything was great”
Order has not been received due to shipping delays.
“Still have not received it.”
Item not received; shipment is held up.
“Still have not received it. Held up with the shipping”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Cettire runs an online store selling designer and luxury clothing, shoes, and accessories. The site provides product photos, size details, and descriptions across many brands. Shoppers order online and can choose international shipping. It also outlines return and refund steps and posts shipping policy information for buyers.