Customers often praise Cettire for fast shipping and items that match the descriptions. Many say sizing is accurate and products arrive in good condition. Recurring negatives include wrong or defective items, packages that never show up, and long waits for returns or refunds. Reviews split sharply between dependable deliveries and occasional but serious fulfillment problems.
Examples from available reviews (Oct 2025 – Feb 2026).
Shipping was incredibly fast from Bologna to Melbourne, described as insane.
“incredibly fast shipping!! Bologna to Melbourne in Aus - Mon to Friday. insane”
Efficient, clear transaction; goods matched description and sizing accurately.
“Goods as described, sizing accurate.”
Product differed from online listing and refund is taking a very long time.
“Product was not the same as on site”
Return was received over a week ago but refund not yet issued.
“still no sign of a refund.”
Many reviews point to rapid, sometimes exceptionally fast international shipping. Others mention late deliveries, partial shipments, or orders that never arrived. Alongside the fast arrivals, delays and held shipments come up repeatedly as service breakdowns.
Many customers cite attractive prices and authentic designer items as good value. A separate group points to new fees for returns, customs, and restocking, and some say they paid return shipping themselves. These return-related costs lower value for customers who run into them.
Many reviewers describe the site as easy to use and checkout as quick. Several mention repeat purchases and steady satisfaction with correct orders and good fit. A smaller number ran into issues when deliveries required a signature or when an order stayed stuck on “preparing.”
Many reviews say items arrive in good condition and match the photos and sizing. Some complaints describe wrong colors, mismatched pairs, and defects such as poorly sewn sleeves. Those problems pushed customers to seek returns and refunds.
Several customers report slow or unclear updates during returns and refunds, with refunds taking weeks. Some also mention tracking that does not update and little help when items go missing. Praise for communication appears less often than complaints about refund delays.
Sentiment splits between many five-star reviews for fast, accurate orders and multiple one-star complaints about wrong items or non-delivery. Positive experiences focus on speed and accuracy. Negative ones center on fulfillment mistakes and slow refund handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: February 2026
Authentic items but shipping and return label costs are high.
“The downside is the shipping costs and the return label costs..”
Order delivered quickly and accurately with attractive price.
“Fast and accurate delivered - price as also very attractive”
Company now charges for returns and customs, costing reviewer money.
“you guys have started to charge for returns”
Item arrived quickly but the colour was incorrect, prompting a return.
“the colour was wrong”
Goods were good and delivery fast, but returns and refund processing were slow.
“Good goods and fast only returned material take long to send back the Payments”
International sizing led to incorrect fit and $60 in shipping costs.
“I ended up out of pocket $60 for shipping & return shipping charges”
Ordered two items but only one has been delivered so far.
“only received one so far.”
The reviewer still has not received their order.
“I still haven’t received my order...”
Reviewer reported poor packaging in their delivery.
“poor packaging”
Coat arrived with manufacturing defect; return needed and refund takes 3–4 weeks.
“one of the sleeves wasn’t sewn in properly”
Item was delivered quickly, reviewer appreciated delivery speed.
“I love the quickness of the delivery of my item.”
Item was beautiful and offered at an incredible price.
“Beautiful item at an incredible price”
Reviewer consistently has a wonderful experience with purchases.
“Always wonderful”
Product delivered well with great delivery time and price.
“great delivery time, great price”
Polo shirt ordered Sep 13 had not shipped; order remained 'preparing'.
“the current status of the order is still "preparing”
Website was easy to use, shipping was prompt, and clogs fit slightly small.
“Easy w site to shop on”
Customer received mismatched shoes and expects a full refund for the error.
“pair of shoes I received is mismatched;”
Received an item different from listing and faced a significant restocking fee.
“I did not received the item pictured in the listing”
Reviewer ordered multiple times and is always impressed with purchases.
“Have ordered multiple times and am always impressed”
Return was received over a week ago but refund not yet issued.
“still no sign of a refund.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Cettire runs an online store selling designer and luxury clothing, shoes, and accessories. The site provides product photos, size details, and descriptions across many brands. Shoppers order online and can choose international shipping. It also outlines return and refund steps and posts shipping policy information for buyers.