Many customers praise the fit, fabric quality, and low prices. Others report major service issues, including missing deliveries, returns that never get processed, and tracking numbers that don’t work. Communication ranges widely: some buyers see quick shipping, while others get no reply. Overall, reviews split sharply between strong product satisfaction and recurring service failures.
Examples from available reviews (Jul 2019 – Mar 2026).
Wedding dress was stunning and included built-in cups for support.
“It really is a stunning dress!”
Fast shipping, good prices, and helpful customer service.
“fast shipping, good prices, good customer service”
Never received order and unable to contact seller; lost $91.
“Never received my order can't get in touch with anyone...$91.00 gone.”
Paid for express shipping but received no tracking and poor communication.
“No shipping, no tracking, no response from the "chat" on the their website,,, not sure if it even works.”
Many reviews describe orders that never arrive, refunds that are late or missing, and tracking numbers that don’t work. Other reviewers mention fast delivery and helpful staff. Service complaints show up repeatedly and outnumber positive service comments across platforms.
Many reviewers say the items fit well and feel like good quality for the price, calling them affordable. A notable group of low-rated reviews says what arrived didn’t match the photos and didn’t feel worth the cost. Praise for value is common, but complaints also appear and often link to service problems or mismatched products.
Several customers report true-to-size fits, comfortable fabric, and flattering shapes. Others mention inconsistent sizing, with some pieces running small or large and needing alterations. A few reviews also note easy site navigation and convenient ordering, though these comments come up less often.
Many reviews call the dresses well made, with clean finishing and built-in support features. In contrast, some reviewers say the items look very different from the website photos and question authenticity or workmanship. Quality praise appears often, while quality complaints frequently come alongside delivery and service issues.
Many complaints mention no tracking updates, an unresponsive chat, and phone numbers that don’t work. Some reviewers report clear tracking details and helpful support replies. Communication breakdowns often appear in reviews about lost or delayed orders.
Reviews split into two clear camps: satisfied buyers who like the fit and finishing, and unhappy buyers who report non-delivery and weak support. Strong product feedback sits alongside repeated service and communication problems. That gap creates highly polarized reviews that shoppers will see across review sites.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: March 2026
Fits true to size and the color is better in person.
“Fits true to size.”
Dress is cute but the bust area was slightly too tight.
“the bust was a smidge too tight.”
Color appears less bright in person than expected.
“Color isn't as bright in person.”
Loved the dress; size 10 fit well and the shape was flattering.
“I absolutely loved the dress!”
Dress had great quality and fit well.
“Great quality, fit well.”
Dress fit true to size, was comfortable, and worth the price.
“Fits true to size, very comfortable material.”
Product arrived as expected and size 16 fit perfectly.
“I brought a 16 and was perfect”
Dress was beautiful and well-made but not the reviewer's personal style.
“Everything about the dress is great and it truly looks stunning in person.”
Dress was too big but quality and style matched the description.
“It was too big for me.”
Delivered on time with good sizing and served well on wedding day.
“It served me well on my wedding day!!”
Dress arrived on time; size ran large and needed alterations.
“Dress arrived within the specific time period.”
Good fit and quality for the price; perfect for quinceañera.
“Good fit and quality made for the price.”
Took a chance ordering without reviews and was not disappointed.
“I took a chance with this order since there were no reviews”
Impressed by the dress's quality, fit, and comfort.
“I was impressed on the quality and fit of this dress.”
Bought dress for a 16-year-old; fit true to size and loved.
“Fit true to size!”
Wedding dress was stunning and included built-in cups for support.
“It really is a stunning dress!”
Dress is beautiful, comfortable, and appropriately dressy.
“The dress is beautiful.”
Order arrived late and product quality differed significantly from pictures.
“The items are far from true from the picture.”
Alleges money taken without receiving items and calls the website a scam.
“They will take your money and never actually send you the clothes.”
Paid for express shipping but received no tracking and poor communication.
“No shipping, no tracking, no response from the "chat" on the their website,,, not sure if it even works.”
Reviewer suspects positive reviews are fake and received poor, undersized clothing.
“I get the strong feeling that the good reviews for this company on here are FAKE!”
Returned items over a month ago but seller claims they were not received.
“returned the items over a month ago & they still say they haven’t received them”
Never received order and unable to contact seller; lost $91.
“Never received my order can't get in touch with anyone...$91.00 gone.”
Ordered boots, provided invalid tracking, and never received the item.
“They provided me with a tracking number that "cant be found".”
Customer reports loving the dresses they received.
“I love the dresses I got!”
Never received order and advises others to avoid the company.
“Never received my order - a complete rip off - avoid this company”
Super satisfied; plus-size dress matched the picture with clean finishes.
“Super satisfied with the seller.”
Highly recommends the dress for its quality, silhouette, and decoration.
“Quality, silhouette, moderately decoration.”
Chose the business because of nice clothes and loves the dresses.
“Love the dresses.”
Claims the company is fake with horrible quality and no customer support.
“They are not a real company”
Dress arrived on time, matched the picture, and drew compliments.
“It was not cheap and tacky and was exactly like the pic online”
Material is good but the size runs small and not true to size.
“the material is good, but size is small, not true to size”
Beautiful gown that fit perfectly and was loved by the reviewer.
“Beautiful gown. Fit perfectly. Loved it.”
Product did not match site images and was described as ugly and wasteful.
“It’s not as seen on the site .”
Paid nearly $100 but received a very different and unattractive dress.
“Definitely not the dress they had on the website.”
Dress is gorgeous and fits well according to the reviewer.
“This is absolutely gorgeous and fits great!”
Dress is gorgeous but the reviewer ordered a size too small.
“The dress is gorgeous.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Chicloth runs an online fashion and apparel store. The site shows clothing listings with photos, size and color choices, and checkout. Customers order through the website and receive packages through standard carriers. The company also posts contact options and return steps on its site for after-purchase help.