Reviews Analyzed
21
We Collect & Analyze Reviews
Cinco
Experiences & Reviews
Cinco appears in these reviews as a jewelry retailer selling earrings, necklaces, bracelets and other jewelry through an online store. Reviewers reference handcrafted designs, white gold and diamond pieces, site dispatch and in‑store pickup options. Many comments focus on product design, shipping and customer support.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
23d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Reviewers often praise polite, responsive customer service and helpful after‑sales support; a small number report ignored delivery instructions and lack of accountability.
Share of mentions
Strong
15%
💰
Value for money
Opinions split: some reviewers note affordable prices, discounts and good sale offers; others describe items as overpriced or flag unexpected duties and extra costs.
Share of mentions
Mixed
6%
⚡
User experience
Many customers describe a smooth online shopping experience: well‑organized website, easy ordering, frequent updates and generally fast delivery or in‑store pickup options.
Share of mentions
Strong
13%
🔧
Product quality
Most reviewers praise design and build quality, calling pieces beautiful and long‑lasting; a minority report inconsistent finishes, fragile closures, sharp edges or early tarnishing.
Share of mentions
Strong
25%
📞
Communication
Many reviews note clear order updates, fast dispatch and helpful replies; a few customers report missed delivery instructions, ignored messages or no contact about duties.
Share of mentions
Strong
14%
⭐
Overall experience
The majority describe a seamless, repeatable purchase experience and recommend the brand; some reviews report disappointing items, delivery failures or unresolved service issues.
Share of mentions
Strong
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Terrible Service and No Accountability
"I had an awful experience with Cinco and strongly advise others to avoid buying from this company. I ordered an item that was meant to be delivered vi..."
Fernanda Previato
Trustpilot
Oct 01, 2025
Featured for: Explicit complaint: delivery ignored, no accountability
Overpriced jewelry with really bad quality
"Overpriced jewelry with really bad quality. I ordered the Filomena bracelet and I received it a week ago. After less than one week of wear the chain u..."
Andra Serbac
Trustpilot
Oct 01, 2025
Featured for: Negative: poor quality, tarnishing, hazardous parts
I love shopping at the CINCO store…
"I love shopping at the CINCO store because it offers beautiful jewellery options. The pieces are stunning, featuring unique shapes, various colours an..."
Miss A Pentela
Trustpilot
Oct 01, 2025
Featured for: Detailed positive: site, dispatch, personal touch
Handcrafted brown necklace
"Such a great experience I had with the Cinco company. Was looking for a handcrafted brown necklace and they said their jewelers crafted them in the way I wanted it. Even the prices were affordable.They are verily good at what they do and knowledgeable on their products.I picked up a beautiful white gold handcrafted smooth and high quality diamond tennis bracelet at Cinco's online store. It was $999.99 and then I found out that they are giving an extra 10% off this bracelet if you pay with a Mastercard cash advance. Plus, they also have free shipping to store if you want to collect in store. The customer service team is very polite and helpful.. I highly recommend them as the best place to shop for a necklace or anything else
"
Emmanella
Collected.reviews
Dec 17, 2021
Featured for: Positive: handcrafted, affordable, helpful customer service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
I
Inês
trustpilot.com
Oct 01, 2025
High quality of the products and also…
High quality of the products a...
�
Ειρήνη Μάντη
trustpilot.com
Oct 01, 2025
Top experience
It's always such a great experience shopping from CINCO! The designs of the jewellery are modern and...
D
Dominika
trustpilot.com
Oct 01, 2025
Recently purchased 2 different types of…
Recently purchased 2 different types of earrings on sale : Gi...
A
Andra Serbac
trustpilot.com
Oct 01, 2025
Overpriced jewelry with really bad quality
Overpriced jewelry with really bad quality. I ordered the Filomena bracelet and I received it a week ago. After less than one week of wear the chain u...
C
Carolina Pereira
trustpilot.com
Oct 01, 2025
CINCO is my favourite jewellery brand
CINCO is my favourite jewellery brand. Everything I have bought from them so far is absolutely amazin...
F
Fernanda Previato
trustpilot.com
Oct 01, 2025
Terrible Service and No Accountability
I had an awful experience with Cinco and strongly advise others to avoid buying from this company. I ordered an item that was meant to be delivered vi...
J
Jennifer Bishara
trustpilot.com
Oct 01, 2025
I have ordered so much from Cinco and…
I have ordered so much from Cinco and the quality is fantastic. Everything from t...
J
Joana Pinheiro
trustpilot.com
Oct 01, 2025
It’s always a lovely experience…
It’s always a lovely experience purc...
N
Nosha S
trustpilot.com
Oct 01, 2025
Absolutely loved the pieces I ordered
Absolutely loved the pieces I ordered, especially the maxi hoops. I’m extremely picky and often times don’t believe photos on sites resemble...
N
Nadezhda Stoyanova
trustpilot.com
Oct 01, 2025
Warning to USA customers
Warning to USA customers: I ordered an 18k gold necklace from Cinco, which wasn't my first purchase from them. Unexpectedly, I received a few DHL noti...
S
Sílvia Rafael
trustpilot.com
Oct 01, 2025
Great experience!
This store not only offers an excellent online shopping experience, but also provides outstanding after-sales cus...
M
Maria Eduarda Oliveira
trustpilot.com
Oct 01, 2025
Perfect
Great experience, even the sold out items are quicky replaced in the website to allow t...
B
Beatriz
trustpilot.com
Oct 01, 2025
Amazing experience
Amazing design, quality and customer care :) obsessed with all of the CINCO p...
O
Olha Rachynska
trustpilot.com
Oct 01, 2025
Great design but insufficient quality
I like the design very much and ordered already 5 pairs. The quality is very inconsistent. The V Shape earrings are the worst I have bought. They are...
D
Daniela Fragoso
trustpilot.com
Oct 01, 2025
Always an amazing experience! ♥️
Have been a client for so many years and cannot say enough good things about Cinco. Amazing and quality pieces, fas...
C
Cláudia Machado
trustpilot.com
Oct 01, 2025
Excellent customer support
Excellent customer support, very fast shippi...
M
Miss A Pentela
trustpilot.com
Oct 01, 2025
I love shopping at the CINCO store…
I love shopping at the CINCO store because it offers beautiful jewellery options. The pieces are stunning, featuring unique shapes, various colours an...
C
Catarina Rodrigues
trustpilot.com
Oct 01, 2025
Good Costumer Service
I made the order and in the exactly moment I receive all the updates, the delivery was very fas...
C
Consumer
trustpilot.com
Oct 01, 2025
Cinco is a company that truly respects…
Cinco is a company that truly respects itself and its customers....
M
Marta Ribeiro
trustpilot.com
Oct 01, 2025
CINCO is one of those brands
CINCO is one of those brands that speaks to you. The pieces, the design… everything loo...
Conclusion
Reviews show Cinco is primarily experienced by customers as a jewelry seller with distinctive designs and frequent praise for product aesthetics. Many buyers report positive interactions: fast shipping, clear order updates and generally helpful customer support. However, several reviewers note inconsistent quality on some items and a few serious issues with delivery handling and unexpected duties. Consumers researching Cinco should read product‑specific reviews for closure durability and finish, and be prepared to check shipping/duty policies before purchase.