Reviews show Cinco is primarily experienced by customers as a jewelry seller with distinctive designs and frequent praise for product aesthetics. Many buyers report positive interactions: fast shipping, clear order updates and generally helpful customer support. However, several reviewers note inconsistent quality on some items and a few serious issues with delivery handling and unexpected duties. Consumers researching Cinco should read product‑specific reviews for closure durability and finish, and be prepared to check shipping/duty policies before purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Delivery instructions were ignored and Cinco refused to take responsibility.
“they showed absolutely no concern and refused to take any responsibility”
Bracelet tarnished quickly and had a hazardous metal protrusion.
“It’s like a needle which is a hazard.”
Website shopping is pleasurable with excellent dispatch, communication, and packaging.
“The dispatch and communication services are excellent.”
Buyer praised Cinco's handcrafted quality, helpful service, and affordable pricing.
“Such a great experience I had with the Cinco company.”
Reviewers often praise polite, responsive customer service and helpful after‑sales support; a small number report ignored delivery instructions and lack of accountability.
Opinions split: some reviewers note affordable prices, discounts and good sale offers; others describe items as overpriced or flag unexpected duties and extra costs.
Many customers describe a smooth online shopping experience: well‑organized website, easy ordering, frequent updates and generally fast delivery or in‑store pickup options.
Most reviewers praise design and build quality, calling pieces beautiful and long‑lasting; a minority report inconsistent finishes, fragile closures, sharp edges or early tarnishing.
Many reviews note clear order updates, fast dispatch and helpful replies; a few customers report missed delivery instructions, ignored messages or no contact about duties.
The majority describe a seamless, repeatable purchase experience and recommend the brand; some reviews report disappointing items, delivery failures or unresolved service issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Website is easy to access and products are excellent.
“Website very easy to access and excellent products”
Website is easy to access and products are excellent.
“Website very easy to access and excellent products”
Reviewer loves Cinco's aesthetic and quality jewelry.
“I love Cinco because they have very aesthetic and quality jewelry”
Reviewer loves Cinco's aesthetic and quality jewelry.
“I love Cinco because they have very aesthetic and quality jewelry”
The delivery took longer than the reviewer expected.
“It Took more time to be delivered than expected”
The delivery took longer than the reviewer expected.
“It Took more time to be delivered than expected”
Some rings lost color early despite good customer support.
“two of the rings are already loosing color.”
Some rings lost color early despite good customer support.
“two of the rings are already loosing color.”
Jewelry is timeless and of great quality.
“Timeless jewelry with great quality!”
Jewelry is timeless and of great quality.
“Timeless jewelry with great quality!”
Fan praises quality, customer service, and fast delivery experience.
“They went above and beyond when I lost one of my earrings to get a replacement.”
Fan praises quality, customer service, and fast delivery experience.
“They went above and beyond when I lost one of my earrings to get a replacement.”
Order shipped late; packaging and product arrived damaged and broke quickly.
“the earrings were sitting in a dirty piece of cotton wool, tinted green from oxidation.”
Order shipped late; packaging and product arrived damaged and broke quickly.
“the earrings were sitting in a dirty piece of cotton wool, tinted green from oxidation.”
Order hadn't arrived after 42 days and support couldn't provide clear status.
“42 days and still no trace of my order !”
Order hadn't arrived after 42 days and support couldn't provide clear status.
“42 days and still no trace of my order !”
Jewelry is beautiful and customer support is very helpful.
“Beautiful jewelry and super helpful customer support!”
Jewelry is beautiful and customer support is very helpful.
“Beautiful jewelry and super helpful customer support!”
Likes the design, great quality, and fast service.
“The quality is great and service is fast.”
Likes the design, great quality, and fast service.
“The quality is great and service is fast.”
Service and delivery are terrible and tracking numbers are withheld.
“service, delivery are terrible.”
Products might be good, but service and delivery were terrible.
“service, delivery are terrible.”
Service is prompt and products are well designed with good materials.
“the service is very prompt”
Reviewer praised prompt service and well-designed, high-quality products.
“the service is very prompt the team is available all the time”
Minimal, fashionable jewelry with lovely packaging; reviewer obsessed.
“The packaging is lovely and keeps the jewels intact.”
Reviewer found the jewelry minimal, fashionable, and packaging lovely.
“It’s minimal, fashionable and absolutely gorgeous.”
Pieces tarnished within a year and reviewer judges them cheaply made.
“So cheaply made!”
Reviewer said pieces tarnished within a year and felt poor quality.
“ALL of the pieces tarnished not even a year into wearing them.”
Customer service responds via WhatsApp quickly and delivery is fast.
“you get a reply by a real human not a bot”
Reviewer praised helpful human support, fast delivery, and lovely packaging.
“you get a reply by a real human not a bot”
Reviewer describes their experience as super fast.
“Super fast!”
Reviewer said delivery was super fast.
“Super fast!”
Order delivered quickly and earrings are top notch quality.
“my new earrings are top notch quality.”
Reviewer received quick delivery and praised the earrings' top-notch quality.
“The dilevery was super quick and the assistance with some doubts super helpful.”
Jewellery is beautiful; packaging feels luxurious and experience flawless.
“The packaging is stunning and feels truly luxurious”
Reviewer described the packaging as luxurious and overall flawless experience.
“A flawless experience all around!”
Found earrings pretty but return policy difficult and return process awful.
“Their return policy is awful.”
Reviewer liked the earrings but criticized the difficult return policy.
“Their return policy is awful.”
Every purchase is high quality, timeless, and delivered quickly.
“Excellent quality, timeless design and speedy delivery every single time.”
Reviewer praised consistent excellent quality, timeless design, and speedy delivery.
“every single piece of jewellery I have bought from them is a masterpiece!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Cinco appears in these reviews as a jewelry retailer selling earrings, necklaces, bracelets and other jewelry through an online store. Reviewers reference handcrafted designs, white gold and diamond pieces, site dispatch and in‑store pickup options. Many comments focus on product design, shipping and customer support.