Many reviewers say they’re very happy with the fit, style options, and quick delivery. A noticeable group reports fabric quality slipping and sizing varying between recent purchases. Several customers describe order issues that weren’t fixed, refunds being denied, and shipping errors. A smaller set highlights quick, helpful support and straightforward returns.
Examples from available reviews (Dec 2021 – Mar 2026).
Easy shopping with great clothes, fast delivery, and easy returns.
“Great clothes, easy to shop, speedy deliveries, easy returns”
Longtime customer reports inconsistent sizing and poor fabric quality.
“the fabrics are junk.”
Order never arrived and refund was refused, only gift cards offered.
“they won't provide a refund and will only provide gift cards.”
Exceptional customer service responded quickly and offered a discount.
“received a reply within 5 min with my tracking number and $20 off my next purchase.”
Service complaints come up often, especially around deliveries that didn’t arrive, refunds that were refused, and wrong items being sent. Several reviewers say customer service interactions didn’t fix their order or refund problems. A smaller group reports fast delivery and quick return credits, showing mixed results.
Many reviewers rate value highly, pointing to good prices, frequent outlet sales, and shipping that arrives as expected. Some complaints focus on promo rules and discount calculations that cut the savings they expected. Value comes up, but less often than service and product quality.
Positive experiences often mention an easy online shopping process, flattering fits, and receiving lots of compliments. Some shoppers note repeated styles or limited print variety. Overall, user experience leans positive.
Product opinions split. Many reviewers praise true-to-size fits, solid fabrics, and items that match expectations. A clear group reports thinner materials, sizing that varies from one piece to another, and defective items.
Communication problems show up in a small number of reviews, including slow or unclear replies and at least one language mismatch. Several service complaints focus more on lack of resolution than on reply speed. Positive notes about quick responses appear, but not often.
Reviews split between shoppers who love the fit, styles, and delivery and those frustrated by quality drops or service issues that didn’t get resolved. Repeatedly, customers say they like the products but run into service failures. Experiences vary by order and by how the interaction goes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Longtime customer reports inconsistent sizing and poor fabric quality.
“the fabrics are junk.”
Several recent purchases fit poorly and materials now feel janky.
“The sizing is OFF, the quality is terrible.”
Received a defective dress and customer service failed to resolve it.
“The dress came defective and was missing the slip”
Longtime customer likes the site but finds styles repetitive.
“most of the styles and prints are repetitive.”
Reviewer loves the fit, styles, and price.
“Love the fit, styles and price!”
Three swimsuits fit perfectly and quality met expectations.
“I purchased 3 swimsuits and they all are perfect!”
Easy shopping with great clothes, fast delivery, and easy returns.
“Great clothes, easy to shop, speedy deliveries, easy returns”
Online shopping is easy; dresses are good quality and priced well.
“Good quality and good price.”
Company stopped shipping to Canada, preventing regular purchases.
“Stopped shipping to Canada”
Loves the quality of dresses and bras and outlet sales.
“I love the quality of the dresses and bras I have purchased.”
First dress arrived quickly and was beautiful.
“The dress arrived quickly and it was beautiful.”
Received many compliments and loved the dress.
“I got so many compliments on my dress!”
Clothing quality is superb with good fit and fast shipping.
“The quality of the clothing is superb.”
Items are true to size with great fabric and quick shipping.
“True to size , great quality of fabric and quick shipping”
Loves City Chic's stylish clothes and buys workwear online.
“I love all City Chic clothes! They are stylish and cute.”
Order arrived fairly quickly and return credit processed fast.
“My order came to fairly quick.”
Clothes are high quality and true to size, a go-to shop.
“They are high quality and true to size.”
Garment quality has significantly decreased compared to older items.
“The quality of the garments have significantly decreased over the years.”
There are many good items available to choose from.
“You have lots of good stuff to choose from”
Great selections, reliable shipping, and consistently good prices.
“Great selections, great shipping, always a great price!”
Bras' sizing is inconsistent, leaving the reviewer out $200.
“There is no consistency in the sizing.”
Partial order received and refund was refused; support was unhelpful.
“they sure do not know how to run a business or have even decent customer service!”
Received multiple poor-quality items and customer service refused refunds.
“The quality of the clothing was so poor I spent $250”
Had a consistently excellent online shopping experience with helpful service.
“their service has been an 11/10 - absolutely faultless.”
Promotional discount applied to original prices, reducing expected savings.
“I was told that the 50% off is off the original price not the price listed.”
Material quality worsened; tee fabric now noticeably thinner.
“thin poor quality material on the last purchase”
Order misdelivered and customer service failed to resolve the issue.
“They messed my order up and sent it to the wrong apartment number.”
Bought many pieces with consistently great quality and fit.
“All were great quality and fit.”
Received a defective garment and refund was refused.
“They will send you a defective garment and not disclose it was defective”
Return policy and customer service are poor, not suitable for Canada.
“Customer service and refund...SUCKS”
Order cancellation failed and refund was not issued.
“They do everything not to refund.”
Loved products but returns are costly and impractical from New Zealand.
“I have the choice to drive 5hrs or courier them tracked to Australia costing $65!”
Order not delivered and customer service provided misleading shipping information.
“This company is a scam!”
Exceptional customer service responded quickly and offered a discount.
“received a reply within 5 min with my tracking number and $20 off my next purchase.”
Order never arrived and refund was refused, only gift cards offered.
“they won't provide a refund and will only provide gift cards.”
Order shipped to wrong address and reshipments were not actually sent.
“You will never receive your merchandise!”
Cannot exchange online items in store, forcing costly reorders.
“If your stores do not carry the XXS size then how can I exchange in store?”
Top arrived as advertised with correct style, colour, and size.
“The style, colour, design and size were perfect.”
Repeated shipping failures left reviewer without funeral outfit.
“Now I have no outfit for my husband's funeral!”
Fast shipping and pleasant experience with satisfactory fit and price.
“Shipping was fast, return process was fast for one item”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
City Chic is a global women’s fashion retailer focused on plus-size clothing. It sells online and runs physical stores. The range includes dresses, tops, swimwear, lingerie, and accessories across seasonal collections. The website provides size guides and product descriptions to help shoppers choose. City Chic also offers international shipping and customer support for online orders.