Reviews Analyzed
21
We Collect & Analyze Reviews
City Chic
Experiences & Reviews
City Chic is a women's fashion retailer and brand focused on apparel such as dresses, denim, swimwear and related items sold online. Shoppers commonly search for City Chic when looking for trend-driven styles in larger size ranges and seasonal collections. This profile helps consumers compare product quality, sizing consistency and customer service from real buyer feedback.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
17d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Many buyers report fast shipping and easy returns, but a noticeable subset describe delayed escalations, partial refunds and inconsistent support.
Share of mentions
Mixed
13%
💰
Value for money
Several reviewers praise competitive prices and outlet deals; others say fabric quality has declined and refunds or policies reduced perceived value.
Share of mentions
Mixed
16%
⚡
User experience
Most customers find the site easy to shop with good selection and convenient online ordering; a few are frustrated by shipping limits.
Share of mentions
Strong
12%
🔧
Product quality
A majority compliment fit, fabric and design—especially dresses and swimwear—while several recent reviews report inconsistent sizing and lower-quality materials.
Share of mentions
Strong
25%
📞
Communication
A small number of reviews describe unclear replies, language issues and lack of follow-up on escalations or refund requests.
Share of mentions
Weak
3%
⭐
Overall experience
Overall impressions are split: many positive purchases with quick delivery and good fit, but a visible group reports defects, sizing problems and poor service.
Share of mentions
Mixed
31%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Denim jeans
"I was really excited to get my new jeans. They looked good online, but once they arrived we realized they just didn't fit as well as I had hoped. I contacted the company and they told me they needed an exchange form filled out and a picture of the defect in order to send the replacement pair, but when I sent those things in a reply came back in Chinese, so I had no idea what they were telling me. After a month of these delays, I finally just got my refund... which wasn't much help because it was just a partial refund and left me with only one pair of jeans that actually fit and were wearable. So, overall...mostly disappointing experience with this company--only positive thing was that the denim quality itself looked nice, but this did not make up for all the other problems."
Anna
Collected.reviews
Dec 14, 2021
Featured for: partial refund and communication failure
Do not trust this company
"Do not trust this company! I bought a dress over a week ago and paid $7.95 for shipping. The dress came defective and was missing the slip from under..."
Colby
Trustpilot
Oct 01, 2025
Featured for: defective item and escalation delays
Great clothes & shopping experience
"Great clothes, easy to shop, s..."
Erin
Trustpilot
Oct 01, 2025
Featured for: positive: easy shopping, fast delivery
The quality of the clothing is superb
"The quality of the clothing is superb. The fit and style go hand in hand. I always feel confiden..."
Heather
Trustpilot
Oct 01, 2025
Featured for: positive: quality, fit, competitive price
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Angela Hamner-Lee
trustpilot.com
Oct 01, 2025
Deeply Disappointed
I have been shopping with this company since 2016. I don't know what happened, but the sizing is actually inconsistent now, but more impor...
E
Eva Tingley
trustpilot.com
Oct 01, 2025
I don't know what happened over the…
I don't know what happened over the last couple of years but CityChic sucks now. The sizing is OFF, the quality is terrible. Did they stop using a 2X...
C
Colby
trustpilot.com
Oct 01, 2025
Do not trust this company
Do not trust this company! I bought a dress over a week ago and paid $7.95 for shipping. The dress came defective and was missing the slip from under...
C
Chelon
trustpilot.com
Oct 01, 2025
Love this site
Love this site. As a long time customer I do find...
S
Shay
trustpilot.com
Oct 01, 2025
Love the fit
Love the fit, s...
B
Barbara Evans
trustpilot.com
Oct 01, 2025
I purchased 3 swimsuits and they all…
I purchased 3 swimsuits and they all are perfect!...
E
Erin
trustpilot.com
Oct 01, 2025
Great clothes & shopping experience
Great clothes, easy to shop, s...
G
Glen Blackwell
trustpilot.com
Oct 01, 2025
Online shopping is easy
Online shopping is easy. I love that the dresses are no...
H
Heather Kotowich
trustpilot.com
Oct 01, 2025
Stopped shipping to Canada
Stopped shipping to Canada Not sure why, hope it returns. I...
E
Ernestine Esambe
trustpilot.com
Oct 01, 2025
I love the quality of the dresses and…
I love the quality of the dresses and bras I have purchased. I have some...
S
Simona Sim
trustpilot.com
Oct 01, 2025
I ordered a dress for the first time on…
I ordered a dress for the first time on this site. The dress arriv...
S
Stephanie Adams
trustpilot.com
Oct 01, 2025
Awesome dresses!!
I got so many compliments on my dress! I...
H
Heather
trustpilot.com
Oct 01, 2025
The quality of the clothing is superb
The quality of the clothing is superb. The fit and style go hand in hand. I always feel confiden...
L
Laura Decespedes
trustpilot.com
Oct 01, 2025
Never has disappointed
Never has disappointed! True to size , great quality...
E
Evie
trustpilot.com
Oct 01, 2025
I love all City Chic clothes
I love all City Chic clothes! They are stylish and cute. The blouses and jackets always...
D
Dawn Nisby
trustpilot.com
Oct 01, 2025
My order came to fairly quick
My order came to fairly quick. The one time...
T
T.hayden
trustpilot.com
Oct 01, 2025
I love the clothes
I love the clothes. They are high quality and tru...
H
Heather Shockley
trustpilot.com
Oct 01, 2025
The quality of the garments have…
The quality of the garments have significantly decreased over the years. I have dresses in my closet 5 years ago that l...
A
Allen Kornelsen
trustpilot.com
Oct 01, 2025
You have lots of good stuff to choose…
You have lots of good...
S
Sonni Hall
trustpilot.com
Oct 01, 2025
Great selections
Great selections, great shi...
Conclusion
Reviewers frequently praise City Chic for stylish dresses, good fit and fast shipping, and many customers report competitive pricing and easy online shopping. However, multiple reviews describe recent issues with inconsistent sizing and perceived declines in fabric quality. Several shoppers also reported problems with customer service responses, escalation delays and isolated defective items that affected refunds. Prospective buyers should weigh positive reports about fit and convenience against negative reports about sizing consistency and customer communication when deciding to purchase.