Reviewers frequently praise City Chic for stylish dresses, good fit and fast shipping, and many customers report competitive pricing and easy online shopping. However, multiple reviews describe recent issues with inconsistent sizing and perceived declines in fabric quality. Several shoppers also reported problems with customer service responses, escalation delays and isolated defective items that affected refunds. Prospective buyers should weigh positive reports about fit and convenience against negative reports about sizing consistency and customer communication when deciding to purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Company replied in Chinese causing delays and only a partial refund.
“a reply came back in Chinese”
Received a defective dress and customer service failed to resolve it.
“The dress came defective and was missing the slip”
Easy shopping with great clothes, fast delivery, and easy returns.
“Great clothes, easy to shop, speedy deliveries, easy returns”
Clothing quality is superb with good fit and fast shipping.
“The quality of the clothing is superb.”
Many buyers report fast shipping and easy returns, but a noticeable subset describe delayed escalations, partial refunds and inconsistent support.
Several reviewers praise competitive prices and outlet deals; others say fabric quality has declined and refunds or policies reduced perceived value.
Most customers find the site easy to shop with good selection and convenient online ordering; a few are frustrated by shipping limits.
A majority compliment fit, fabric and design—especially dresses and swimwear—while several recent reviews report inconsistent sizing and lower-quality materials.
A small number of reviews describe unclear replies, language issues and lack of follow-up on escalations or refund requests.
Overall impressions are split: many positive purchases with quick delivery and good fit, but a visible group reports defects, sizing problems and poor service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Longtime customer reports inconsistent sizing and poor fabric quality.
“the fabrics are junk.”
Several recent purchases fit poorly and materials now feel janky.
“The sizing is OFF, the quality is terrible.”
Received a defective dress and customer service failed to resolve it.
“The dress came defective and was missing the slip”
Longtime customer likes the site but finds styles repetitive.
“most of the styles and prints are repetitive.”
Reviewer loves the fit, styles, and price.
“Love the fit, styles and price!”
Three swimsuits fit perfectly and quality met expectations.
“I purchased 3 swimsuits and they all are perfect!”
Easy shopping with great clothes, fast delivery, and easy returns.
“Great clothes, easy to shop, speedy deliveries, easy returns”
Online shopping is easy; dresses are good quality and priced well.
“Good quality and good price.”
Company stopped shipping to Canada, preventing regular purchases.
“Stopped shipping to Canada”
Loves the quality of dresses and bras and outlet sales.
“I love the quality of the dresses and bras I have purchased.”
First dress arrived quickly and was beautiful.
“The dress arrived quickly and it was beautiful.”
Received many compliments and loved the dress.
“I got so many compliments on my dress!”
Clothing quality is superb with good fit and fast shipping.
“The quality of the clothing is superb.”
Items are true to size with great fabric and quick shipping.
“True to size , great quality of fabric and quick shipping”
Loves City Chic's stylish clothes and buys workwear online.
“I love all City Chic clothes! They are stylish and cute.”
Order arrived fairly quickly and return credit processed fast.
“My order came to fairly quick.”
Clothes are high quality and true to size, a go-to shop.
“They are high quality and true to size.”
Garment quality has significantly decreased compared to older items.
“The quality of the garments have significantly decreased over the years.”
There are many good items available to choose from.
“You have lots of good stuff to choose from”
Great selections, reliable shipping, and consistently good prices.
“Great selections, great shipping, always a great price!”
Bras' sizing is inconsistent, leaving the reviewer out $200.
“There is no consistency in the sizing.”
Partial order received and refund was refused; support was unhelpful.
“they sure do not know how to run a business or have even decent customer service!”
Received multiple poor-quality items and customer service refused refunds.
“The quality of the clothing was so poor I spent $250”
Had a consistently excellent online shopping experience with helpful service.
“their service has been an 11/10 - absolutely faultless.”
Promotional discount applied to original prices, reducing expected savings.
“I was told that the 50% off is off the original price not the price listed.”
Material quality worsened; tee fabric now noticeably thinner.
“thin poor quality material on the last purchase”
Order misdelivered and customer service failed to resolve the issue.
“They messed my order up and sent it to the wrong apartment number.”
Bought many pieces with consistently great quality and fit.
“All were great quality and fit.”
Received a defective garment and refund was refused.
“They will send you a defective garment and not disclose it was defective”
Return policy and customer service are poor, not suitable for Canada.
“Customer service and refund...SUCKS”
Order cancellation failed and refund was not issued.
“They do everything not to refund.”
Loved products but returns are costly and impractical from New Zealand.
“I have the choice to drive 5hrs or courier them tracked to Australia costing $65!”
Order not delivered and customer service provided misleading shipping information.
“This company is a scam!”
Exceptional customer service responded quickly and offered a discount.
“received a reply within 5 min with my tracking number and $20 off my next purchase.”
Order never arrived and refund was refused, only gift cards offered.
“they won't provide a refund and will only provide gift cards.”
Order shipped to wrong address and reshipments were not actually sent.
“You will never receive your merchandise!”
Cannot exchange online items in store, forcing costly reorders.
“If your stores do not carry the XXS size then how can I exchange in store?”
Top arrived as advertised with correct style, colour, and size.
“The style, colour, design and size were perfect.”
Repeated shipping failures left reviewer without funeral outfit.
“Now I have no outfit for my husband's funeral!”
Fast shipping and pleasant experience with satisfactory fit and price.
“Shipping was fast, return process was fast for one item”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
City Chic is a women's fashion retailer and brand focused on apparel such as dresses, denim, swimwear and related items sold online. Shoppers commonly search for City Chic when looking for trend-driven styles in larger size ranges and seasonal collections. This profile helps consumers compare product quality, sizing consistency and customer service from real buyer feedback.