Reviews Analyzed
21
We Collect & Analyze Reviews
Clean Origin
Experiences & Reviews
Clean Origin is an online jeweler focused on lab-grown diamonds and diamond jewelry, including engagement rings, earrings, necklaces and bracelets. The company markets customizable settings and ships products directly to consumers, often highlighting certification and online shopping tools (virtual chat, resizing returns, and shipping options). Consumers researching Clean Origin typically look for lab-grown diamond quality, pricing compared with mined stones, customer service responsiveness, and shipping timelines.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Most reviewers report responsive, helpful customer service and smooth resizing/returns; one reviewer reported incorrect name usage and refusal to provide a return label.
Share of mentions
Strong
11%
💰
Value for money
Multiple reviews describe competitive pricing, sample-sale savings, and buyers saying the diamonds offer good value compared with other options.
Share of mentions
Strong
8%
⚡
User experience
Buyers note easy online processes, clear virtual-chat help, and straightforward customization; one reviewer cited a negative returns experience.
Share of mentions
Strong
10%
🔧
Product quality
Reviewers frequently describe diamonds and settings as high quality, brilliant, and matching expectations, praising fit and appearance.
Share of mentions
Strong
22%
📞
Communication
Shipping speed and prompt email/chat replies are commonly praised; a single report mentions incorrect personal details in correspondence.
Share of mentions
Strong
19%
⭐
Overall experience
Most reviewers report positive overall outcomes—on-time delivery, satisfactory products and helpful staff—while one detailed review reports unresolved return issues.
Share of mentions
Strong
29%
Our Independent Methodology
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Engagement ring, bracelets, earrings
"Clean Origin has amazing customer service. My experience with them was great. They also have a wide range of diamond jewelry for all occasions. I had an opportunity to purchase my engagement ring, earrings, and bracelets from them. I placed an order which was quickly processed and delivered on time. Unfortunately, some earrings were missing. I contacted them and upon confirmation, they had not packed them. They apologized for the failure on their end and immediately planned for another delivery that saw my earrings arrive safely before the engagement day. I was so happy, the quality was good and the prices are great."
Linda Jones
Collected.reviews
Nov 11, 2021
Featured for: Shows resolution, shipping, product, pricing
Customer service has been terrible to…
"Customer service has been terrible to work with. They respond to my emails w..."
Montana purchaser
Trustpilot
Oct 01, 2025
Featured for: Explicit negative service and returns complaint
My ring is stunning!!!
"My ring is stunning! I wanted something with a vintage feel/look and that is exactly what I received. I customized the ring to my liking, and chose on..."
Cristina Castro
Trustpilot
Oct 01, 2025
Featured for: Detailed customization, value, product satisfaction
Great experience
"Great experience with Monique via our virtual chat. She was informative, helpful, ga..."
Gauri G
Trustpilot
Oct 01, 2025
Featured for: Positive virtual-chat user experience
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Amanda Yang
trustpilot.com
Oct 01, 2025
Great customer service
Great customer service! I...
H
H. C.
trustpilot.com
Oct 01, 2025
Quality and great service
Awesome shipping and very pleased...
M
Margaret B.
trustpilot.com
Oct 01, 2025
Supurb customer serivce!
Clean Origin not only has beautiful, quality diamonds, but they have superb customer service! I had to send my ring back to be s...
G
Gauri G
trustpilot.com
Oct 01, 2025
Great experience
Great experience with Monique via our virtual chat. She was informative, helpful, ga...
M
Montana purchaser
trustpilot.com
Oct 01, 2025
Customer service has been terrible to…
Customer service has been terrible to work with. They respond to my emails w...
K
Karen Beard
trustpilot.com
Oct 01, 2025
beautifully made
beautifully made, grea...
L
Logan Jones
trustpilot.com
Oct 01, 2025
Clean origin was a great place to buy…
Clean origin was a great place to buy my engagement ring! They answered all of m...
S
SJL
trustpilot.com
Oct 01, 2025
Excellent Customer Service
The customer representative was very helpful and attentive. I had paid extra to have this item delivered the next day. However, it did not arrive and...
C
Cristina Castro
trustpilot.com
Oct 01, 2025
My ring is stunning!!!
My ring is stunning! I wanted something with a vintage feel/look and that is exactly what I received. I customized the ring to my liking, and chose on...
S
Sandy
trustpilot.com
Oct 01, 2025
The round solitaire diamond pendant…
The round solitaire diamond pendant necklace is exquisite. I...
E
Elizabeth Johnson
trustpilot.com
Oct 01, 2025
Sample sale
I bought two rings off the sample sale. I love them both! Fit perf...
J
James Whelchel
trustpilot.com
Oct 01, 2025
Shipped on time, arrived early
Diamond shipped on time and arrived earlier than expected!...
M
Margarita R
trustpilot.com
Oct 01, 2025
"love the ring
"love the ring, and enjoying it's lustrous rainbows when the mor...
R
R. Blackwell
trustpilot.com
Oct 01, 2025
Great Support / Prompt Replies
The staff at Clean Origin worked with me and was able to accommodate a request aft...
s
sean thompson
trustpilot.com
Oct 01, 2025
Ring is nice
Ring is nice. Price was good. Most of all I'm glad I didn't contribute to the disgusting methods involved with the extraction of conventional...
J
Joe Hardy
trustpilot.com
Oct 01, 2025
Faster than expected
Faster than expected, looke...
M
Mark Beecher
trustpilot.com
Oct 01, 2025
Clean Original was awesome
Clean Original was awesome. Great communication and was able to bum...
A
Alisha Heaton
trustpilot.com
Oct 01, 2025
Beautiful selection and easy process
Beautiful selectio...
T
Thomas Conmay
trustpilot.com
Oct 01, 2025
Good price, worth it.
Production was a head of time. Don’t get me wrong, I would have loved them even sooner, but I can’t complain. The p...
J
Joo k
trustpilot.com
Oct 01, 2025
My wife and her friends say this…
My wife and her friends say this diamond ring is so beautiful th...
Conclusion
Reviewers most often praise Clean Origin for product quality, competitive pricing, and fast shipping, with many noting strong overall satisfaction. Customer service and communication are repeatedly described as responsive, especially for customization, sizing and expedited shipping requests. However, there is at least one account of poor service regarding return-label handling and inconsistent personal details in replies. Consumers should weigh these generally positive reports against that isolated negative experience and confirm return/label policies before purchase.