Many reviewers point to quick help from named service agents who sort problems fast. Several shoppers say the dresses are well made, fit well, and draw compliments. Another set of reviews describes repeated trouble with returns and refunds, plus shipping delays and items arriving damaged or not arriving at all. Overall, reviews split between responsive front-line support and weak fulfillment or returns follow-through.
Examples from available reviews (Aug 2022 โ Mar 2026).
Chloe promptly resolved an order/refund issue and made it easy.
“She sorted it for me so promptly and made it so easy x thank you Chloe x”
Package misdelivered; customer provided courier proof but service insisted on police report.
“customer service repeatedly insisted it was stolen and pushed for a police report.”
Received a ripped and stained dress and only a small partial refund.
“the dress ripped, it was also stained”
Pleased with purchase; dress was beautiful and well made.
“Beautiful and well made dress.”
Customers often name specific agents and credit them with fast, hands-on fixes. Several reviews describe replies that resolved returns, refunds, and order mistakes within minutes. Others report cancelled orders, double charges, and refund requests that never get resolved.
Some shoppers say the items justify the price, highlighting fabric weight and fit. Many complaints focus on expensive returns, repeated customs charges, or refunds being held back, which makes the purchase feel less worthwhile. Positive value comments appear, but they show up less than cost and refund complaints.
Some customers describe smooth buying, easy checkout, and dresses that worked well for special events. Others mention late or missing deliveries, cancelled orders, and issues that took repeated follow-ups to fix. Experiences range from quick chat solutions to longer delays tied to operations.
Many reviewers describe dresses as well made, with good fabric weight and flattering fits. Another group reports rips, stains, or holes, and says the material felt cheap or sleeves ran oversized. Several low-rated reviews also mention fit problems and surprise quality issues.
Many comments applaud fast, helpful responses by chat and email. Other reviews describe wrong tracking numbers, being asked for a police report for a missing parcel, or messages about missing items going unanswered. Communication feels strongest at first contact and weaker when logistics need follow-up.
Reviews swing from five-star praise for specific support staff to one-star accounts centered on refunds, returns, and shipping. A clear divide runs through the feedback: quick customer-service help versus repeated breakdowns in operations. That contrast shapes overall impressions more than individual product notes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) ยท Reviews (20) ยท Sitejabber (20) ยท Reviews (1) ยท Quotes shortened ยท As of: March 2026
Chloe promptly resolved an order/refund issue and made it easy.
“She sorted it for me so promptly and made it so easy x thank you Chloe x”
Chloe was very helpful and friendly.
“Chloe is so helpful and friendly”
Doris resolved long-standing issues within minutes with excellent service.
“resolving my issues i had been struggling for over a month within less than a couple minutes!!”
Alice provided support while the reviewer prepared travel wardrobe.
“Thank you Alice for all of your support as I create my travel essentials wardrobe for an upcoming trip to Italy.”
Reviewer expressed brief strong positive sentiment.
“Great great”
Staff member went above and beyond and provided exemplary service.
“This person went above and beyond to help me”
Ammara responded quickly and helped resolve the returns error.
“Ammara who responded extremely quickly and was very helpul in sorting out my query.”
Found a perfect wedding dress and felt amazing despite injury.
“it was perfect, even with a cast on my foot and a crutch i felt amazing in it.”
Paid for Sunday delivery but order still processing and may be late.
“Order is still being processed as we speak and there is a very high chance I wont get the dress on Feb 15.”
Alice and Doris responded quickly and created a great customer experience.
“They have been wonderful getting back to my emails right away”
Dresses are well-made with good quality; website is easy and shipping fast.
“Beautifully made dresses, very good quality, lots of compliments.”
Alice replied extremely quickly and immediately solved the problem.
“Alice was amazing - her reply speed was incredible”
Quick replies and fantastic customer service encourage future orders.
“Fantastic customer service , quick reply”
Initial standard response, but Soha kindly and quickly reassured the customer.
“She was super nice and super quick to respond.”
Soha proactively updated the return status and provided caring service.
“I will 100% be ordering again from Club London due to this service.”
Soha resolved the issue immediately and effectively.
“Soha was great and resolved my issue immediately!”
Soha helped correct an email error and provided reassuring support.
“She was ever so helpful and reassuring.”
Doris provided very helpful and great customer service.
“Doris was very helpful today.”
Natalia provided fast responses and the required help.
“I got the help I needed and got a fast response thanks to Natalia”
After chat issues, Lauren provided unexpectedly thorough and helpful support.
“She was incredibly helpful, searching stuff up online for me and giving me advice.”
Express shipping to US takes 5-7 days and refunds aren't given for delays.
“express shipping is not 2-3 days but rather 5-7 days.”
Doris promptly resolved a refund issue with excellent service.
“Doris was amazing and sorted it out promptly.”
Customer service was very helpful with the return.
“Very helpful with my return! Excellent customer service!”
Doris quickly addressed an order issue and reassured the customer.
“Doris was able to quickly address an issue I had with an order.”
Doris quickly sorted the refund and the customer appreciated it.
“Thank you to Doris for sorting out my refund.”
Doris processed a refund quickly after return delays; very responsive.
“Doris was able to very quickly process my refund after there were some delays with my return”
Received professional, quick assistance and appreciated Doris's support.
“Professional and quick assistance, really appreciated Doris and her support, sheโs a gem bless her ๐”
Package misdelivered; customer provided courier proof but service insisted on police report.
“customer service repeatedly insisted it was stolen and pushed for a police report.”
Customer paid customs duty twice and company didn't take responsibility.
“They made me pay for customs duty twice”
Bought a black mini dress that arrived quickly and felt comfortable.
“it came really quick and the feel was so nice and it's so comfortable I loved it.”
Items had oversized sleeves and heavy fabric not flattering.
“very oversized sleeves and a heavy fabric”
Items had oversized sleeves and heavy fabric not flattering.
“very oversized sleeves and a heavy fabric”
Dress didn't fit and company labeled it final sale unexpectedly.
“it was a "final sale,' even though nothing on my invoice states this”
Order was cancelled without explanation and charged twice.
“order was cancelled without any real explanation, and I still got charged twice”
Returned dresses on time but still hasn't received refund months later.
“I still have not got my money back”
Return policy requires a specific courier and charges a high fee.
“And they charge you $38 to return something.”
An item was missing from the package and customer service ignored complaints.
“no top at all in the package nor in any separate package”
Dress material seemed cheap and the fit was off with costly returns.
“material looked cheap( for that amount of money)”
Paid for express delivery but order was not shipped in time.
“my dress still hasnโt even been shipped”
Dresses were great and fit well.
“Great dresses and fit”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Club L London is a UK online fashion retailer focused on womenโs occasionwear. It sells dresses, jumpsuits, and other outfits for weddings, parties, and formal events. Shoppers buy through the brandโs website and can reach customer service by chat or email. Product pages usually include fabric details, sizing information, and care instructions to guide purchases.