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We Collect & Analyze Reviews

Club L London
Experiences & Reviews

Club L London is a womenswear retailer offering occasion and evening clothing under the Club L London label. Consumers researching reviews typically look for information on dress quality, fit, returns and customer support when evaluating the brand.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 100%
Latest Review 14d
Overall Rating
4.8

Our Analysis

๐ŸŽฏ

Service quality

Reviews mostly describe responsive, helpful customer-service staff who resolve returns and order problems quickly; isolated reports note inadequate urgency.

Share of mentions
19%
Strong
๐Ÿ’ฐ

Value for money

A small number of reviewers comment on price, calling items reasonable or worth the cost; sample size is limited for firm conclusions.

Share of mentions
3%
Mixed
โšก

User experience

Many reviewers report smooth shopping and returns when supported by staff; a minority describe stressful delays or address errors that were later corrected.

Share of mentions
19%
Strong
๐Ÿ”ง

Product quality

Numerous reviews highlight garment quality, fit and constructionโ€”comments include good weight, well-made dresses and positive fit reports.

Share of mentions
13%
Strong
๐Ÿ“ž

Communication

Communication is frequently described as rapid and helpful, with named staff resolving issues; a few reviews describe unclear or slow updates during a delivery problem.

Share of mentions
19%
Strong
โญ

Overall experience

Most reviewers give a positive overall impression, citing quality items and strong customer support; a small number report delivery problems affecting events.

Share of mentions
28%
Strong

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

R
Rachael
trustpilot.com Oct 01, 2025

Great company and dresses

...

L
Lourdes Mangieri
trustpilot.com Oct 01, 2025

Natalia was super helpful and solved myโ€ฆ

Natalia was super helpf...

R
Rosemarie Sinclair
trustpilot.com Oct 01, 2025

Brilliant company, great quality clothes - elegant

Brilliant company, amazing products of high quality and customer care is exemplary. I had an issue which was responded to and resolved by th...

L
Lliwen Williams
trustpilot.com Oct 01, 2025

Thank you Ruth for resolving my issueโ€ฆ

Thank you Ruth for resolving my issue so efficiently. I was...

M
Margaret
trustpilot.com Oct 01, 2025

I had difficulties returning (my faultโ€ฆ

I had difficulties returning (my fault - I missed the 14 day window). Chloe got str...

b
blessing murombedzi
trustpilot.com Oct 01, 2025

I am disappointed with thisโ€ฆ

I am extremely disappointed with this experience. My order was delayed, and despite my repeated inquiries, I was continuously reassured that it was on...

C
Consumer
trustpilot.com Oct 01, 2025

Alice went above and beyond to dealโ€ฆ

Alice went above and beyond to deal with my returns and I wa...

n
nicola Fraser
trustpilot.com Oct 01, 2025

Alice has been extremely helpful inโ€ฆ

Alice has been extremely helpful in processing a return I was having difficulty with from my end. I have ordered from Club L London previously and l...

I
Isabella
trustpilot.com Oct 01, 2025

Ruth was so helpful in helping me withโ€ฆ

Ruth was so helpful in helping me with...

D
Danielle Randall
trustpilot.com Oct 01, 2025

Amy the life saver!!

I made an error in my returns period and missed registering by one day for a number of items. I contacted customer services and spoke to Amy who as a...

S
S N
trustpilot.com Oct 01, 2025

amazing quality and timeless designs

amazing quality an...

U
Unknown
trustpilot.com Oct 01, 2025

Amazing customer service experience

Amazing customer service experience. I had a problem with my return and I swear they relied to my email less t...

E
E
trustpilot.com Oct 01, 2025

Overall experience โ€ฆ

Very responsive and helpful when needing assistance. Clothing is made of good quality and worth...

C
Consumer
trustpilot.com Oct 01, 2025

Really grateful to Alice who wasโ€ฆ

Really grateful to Alice who was amazing with my returns query , which was a...

N
Nicola Waring
trustpilot.com Oct 01, 2025

So pleased with my purchase

So pleased with my purchase....

k
kaja
trustpilot.com Oct 01, 2025

Perfect dresses with originalโ€ฆ

Perfect dresses with original appearance. I recommend. The materi...

M
Michelle Pelletier
trustpilot.com Oct 01, 2025

I ordered the LEAH dress in burgundyโ€ฆ.

I ordered the LEAH dress in burgundy for my sonโ€™s wedding at the end of October, i...

J
Jodie
trustpilot.com Oct 01, 2025

Beautiful dress bought for a wedding inโ€ฆ

Beautiful dress bought for a wedding in...

S
Sefania-Diana Vergu
trustpilot.com Oct 01, 2025

Mixed Experience โ€“ But Grateful for Nataliaโ€™s Help

I recently placed an order with Club L London and immediately noticed that the system had used my previous address. I contacted customer service withi...

N
Natalie
trustpilot.com Oct 01, 2025

Shannon was extremely helpful thru theโ€ฆ

Shannon was extremely helpful thru the Instagram account! She made all the dif...

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Conclusion

Reviews indicate Club L London is regularly praised for dress quality, fit and attentive customer-service staff who handle returns and issues quickly. Several reviewers name specific staff who resolved problems via email or social channels, which can be useful when contacting support. There are isolated reports of delayed or lost deliveries that affected time-sensitive orders, so allow extra time for events. If you prioritise occasion wear and responsive customer support, reviews suggest checking stock and confirming delivery timing before placing event-critical orders.