Club L London
Experiences & Reviews
Club L London is a womenswear retailer offering occasion and evening clothing under the Club L London label. Consumers researching reviews typically look for information on dress quality, fit, returns and customer support when evaluating the brand.
Overview & Key Metrics
Our Analysis
Service quality
Reviews mostly describe responsive, helpful customer-service staff who resolve returns and order problems quickly; isolated reports note inadequate urgency.
Value for money
A small number of reviewers comment on price, calling items reasonable or worth the cost; sample size is limited for firm conclusions.
User experience
Many reviewers report smooth shopping and returns when supported by staff; a minority describe stressful delays or address errors that were later corrected.
Product quality
Numerous reviews highlight garment quality, fit and constructionโcomments include good weight, well-made dresses and positive fit reports.
Communication
Communication is frequently described as rapid and helpful, with named staff resolving issues; a few reviews describe unclear or slow updates during a delivery problem.
Overall experience
Most reviewers give a positive overall impression, citing quality items and strong customer support; a small number report delivery problems affecting events.
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 โ October 2025).
Brilliant company, great quality clothes - elegant
"Brilliant company, amazing products of high quality and customer care is exemplary. I had an issue which was responded to and resolved by th..."
I am disappointed with thisโฆ
"I am extremely disappointed with this experience. My order was delayed, and despite my repeated inquiries, I was continuously reassured that it was on..."
Overall experience โฆ
"Very responsive and helpful when needing assistance. Clothing is made of good quality and worth..."
Mixed Experience โ But Grateful for Nataliaโs Help
"I recently placed an order with Club L London and immediately noticed that the system had used my previous address. I contacted customer service withi..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Great company and dresses
...
Natalia was super helpful and solved myโฆ
Natalia was super helpf...
Brilliant company, great quality clothes - elegant
Brilliant company, amazing products of high quality and customer care is exemplary. I had an issue which was responded to and resolved by th...
Thank you Ruth for resolving my issueโฆ
Thank you Ruth for resolving my issue so efficiently. I was...
I had difficulties returning (my faultโฆ
I had difficulties returning (my fault - I missed the 14 day window). Chloe got str...
I am disappointed with thisโฆ
I am extremely disappointed with this experience. My order was delayed, and despite my repeated inquiries, I was continuously reassured that it was on...
Alice went above and beyond to dealโฆ
Alice went above and beyond to deal with my returns and I wa...
Alice has been extremely helpful inโฆ
Alice has been extremely helpful in processing a return I was having difficulty with from my end. I have ordered from Club L London previously and l...
Ruth was so helpful in helping me withโฆ
Ruth was so helpful in helping me with...
Amy the life saver!!
I made an error in my returns period and missed registering by one day for a number of items. I contacted customer services and spoke to Amy who as a...
amazing quality and timeless designs
amazing quality an...
Amazing customer service experience
Amazing customer service experience. I had a problem with my return and I swear they relied to my email less t...
Overall experience โฆ
Very responsive and helpful when needing assistance. Clothing is made of good quality and worth...
Really grateful to Alice who wasโฆ
Really grateful to Alice who was amazing with my returns query , which was a...
So pleased with my purchase
So pleased with my purchase....
Perfect dresses with originalโฆ
Perfect dresses with original appearance. I recommend. The materi...
I ordered the LEAH dress in burgundyโฆ.
I ordered the LEAH dress in burgundy for my sonโs wedding at the end of October, i...
Beautiful dress bought for a wedding inโฆ
Beautiful dress bought for a wedding in...
Mixed Experience โ But Grateful for Nataliaโs Help
I recently placed an order with Club L London and immediately noticed that the system had used my previous address. I contacted customer service withi...
Shannon was extremely helpful thru theโฆ
Shannon was extremely helpful thru the Instagram account! She made all the dif...
Conclusion
Reviews indicate Club L London is regularly praised for dress quality, fit and attentive customer-service staff who handle returns and issues quickly. Several reviewers name specific staff who resolved problems via email or social channels, which can be useful when contacting support. There are isolated reports of delayed or lost deliveries that affected time-sensitive orders, so allow extra time for events. If you prioritise occasion wear and responsive customer support, reviews suggest checking stock and confirming delivery timing before placing event-critical orders.