Reviews Analyzed
21
We Collect & Analyze Reviews
Club L London
Experiences & Reviews
Club L London is a womenswear retailer offering occasion and evening clothing under the Club L London label. Consumers researching reviews typically look for information on dress quality, fit, returns and customer support when evaluating the brand.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
14d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Reviews mostly describe responsive, helpful customer-service staff who resolve returns and order problems quickly; isolated reports note inadequate urgency.
Share of mentions
Strong
19%
💰
Value for money
A small number of reviewers comment on price, calling items reasonable or worth the cost; sample size is limited for firm conclusions.
Share of mentions
Mixed
3%
⚡
User experience
Many reviewers report smooth shopping and returns when supported by staff; a minority describe stressful delays or address errors that were later corrected.
Share of mentions
Strong
19%
🔧
Product quality
Numerous reviews highlight garment quality, fit and construction—comments include good weight, well-made dresses and positive fit reports.
Share of mentions
Strong
13%
📞
Communication
Communication is frequently described as rapid and helpful, with named staff resolving issues; a few reviews describe unclear or slow updates during a delivery problem.
Share of mentions
Strong
19%
⭐
Overall experience
Most reviewers give a positive overall impression, citing quality items and strong customer support; a small number report delivery problems affecting events.
Share of mentions
Strong
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – October 2025).
Brilliant company, great quality clothes - elegant
"Brilliant company, amazing products of high quality and customer care is exemplary. I had an issue which was responded to and resolved by th..."
Rosemarie Sinclair
Trustpilot
Oct 01, 2025
Featured for: positive product & fast support
I am disappointed with this…
"I am extremely disappointed with this experience. My order was delayed, and despite my repeated inquiries, I was continuously reassured that it was on..."
blessing murombedzi
Trustpilot
Oct 01, 2025
Featured for: delivery delay, refund inadequate
Overall experience …
"Very responsive and helpful when needing assistance. Clothing is made of good quality and worth..."
E
Trustpilot
Oct 01, 2025
Featured for: mentions value, quality, responsiveness
Mixed Experience – But Grateful for Natalia’s Help
"I recently placed an order with Club L London and immediately noticed that the system had used my previous address. I contacted customer service withi..."
Sefania-Diana Vergu
Trustpilot
Oct 01, 2025
Featured for: mixed experience turned positive
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
R
Rachael
trustpilot.com
Oct 01, 2025
Great company and dresses
...
L
Lourdes Mangieri
trustpilot.com
Oct 01, 2025
Natalia was super helpful and solved my…
Natalia was super helpf...
R
Rosemarie Sinclair
trustpilot.com
Oct 01, 2025
Brilliant company, great quality clothes - elegant
Brilliant company, amazing products of high quality and customer care is exemplary. I had an issue which was responded to and resolved by th...
L
Lliwen Williams
trustpilot.com
Oct 01, 2025
Thank you Ruth for resolving my issue…
Thank you Ruth for resolving my issue so efficiently. I was...
M
Margaret
trustpilot.com
Oct 01, 2025
I had difficulties returning (my fault…
I had difficulties returning (my fault - I missed the 14 day window). Chloe got str...
b
blessing murombedzi
trustpilot.com
Oct 01, 2025
I am disappointed with this…
I am extremely disappointed with this experience. My order was delayed, and despite my repeated inquiries, I was continuously reassured that it was on...
C
Consumer
trustpilot.com
Oct 01, 2025
Alice went above and beyond to deal…
Alice went above and beyond to deal with my returns and I wa...
n
nicola Fraser
trustpilot.com
Oct 01, 2025
Alice has been extremely helpful in…
Alice has been extremely helpful in processing a return I was having difficulty with from my end. I have ordered from Club L London previously and l...
I
Isabella
trustpilot.com
Oct 01, 2025
Ruth was so helpful in helping me with…
Ruth was so helpful in helping me with...
D
Danielle Randall
trustpilot.com
Oct 01, 2025
Amy the life saver!!
I made an error in my returns period and missed registering by one day for a number of items. I contacted customer services and spoke to Amy who as a...
S
S N
trustpilot.com
Oct 01, 2025
amazing quality and timeless designs
amazing quality an...
U
Unknown
trustpilot.com
Oct 01, 2025
Amazing customer service experience
Amazing customer service experience. I had a problem with my return and I swear they relied to my email less t...
E
E
trustpilot.com
Oct 01, 2025
Overall experience …
Very responsive and helpful when needing assistance. Clothing is made of good quality and worth...
C
Consumer
trustpilot.com
Oct 01, 2025
Really grateful to Alice who was…
Really grateful to Alice who was amazing with my returns query , which was a...
N
Nicola Waring
trustpilot.com
Oct 01, 2025
So pleased with my purchase
So pleased with my purchase....
k
kaja
trustpilot.com
Oct 01, 2025
Perfect dresses with original…
Perfect dresses with original appearance. I recommend. The materi...
M
Michelle Pelletier
trustpilot.com
Oct 01, 2025
I ordered the LEAH dress in burgundy….
I ordered the LEAH dress in burgundy for my son’s wedding at the end of October, i...
J
Jodie
trustpilot.com
Oct 01, 2025
Beautiful dress bought for a wedding in…
Beautiful dress bought for a wedding in...
S
Sefania-Diana Vergu
trustpilot.com
Oct 01, 2025
Mixed Experience – But Grateful for Natalia’s Help
I recently placed an order with Club L London and immediately noticed that the system had used my previous address. I contacted customer service withi...
N
Natalie
trustpilot.com
Oct 01, 2025
Shannon was extremely helpful thru the…
Shannon was extremely helpful thru the Instagram account! She made all the dif...
Conclusion
Reviews indicate Club L London is regularly praised for dress quality, fit and attentive customer-service staff who handle returns and issues quickly. Several reviewers name specific staff who resolved problems via email or social channels, which can be useful when contacting support. There are isolated reports of delayed or lost deliveries that affected time-sensitive orders, so allow extra time for events. If you prioritise occasion wear and responsive customer support, reviews suggest checking stock and confirming delivery timing before placing event-critical orders.