Reviews indicate Club L London is regularly praised for dress quality, fit and attentive customer-service staff who handle returns and issues quickly. Several reviewers name specific staff who resolved problems via email or social channels, which can be useful when contacting support. There are isolated reports of delayed or lost deliveries that affected time-sensitive orders, so allow extra time for events. If you prioritise occasion wear and responsive customer support, reviews suggest checking stock and confirming delivery timing before placing event-critical orders.
Examples from available reviews (Aug 2022 – Feb 2026).
Alice resolved my issue within minutes with exemplary customer care.
“I was actually blown away by the speed and the genuiune customer care.”
Order was delayed, items appear lost, refund issued but insufficient.
“the items appear to be lost.”
Responsive service and good-quality clothing worth the price.
“Very responsive and helpful when needing assistance.”
Initial address error then Natalia cancelled order and resolved the problem.
“she was extremely helpful and understanding.”
Reviews mostly describe responsive, helpful customer-service staff who resolve returns and order problems quickly; isolated reports note inadequate urgency.
A small number of reviewers comment on price, calling items reasonable or worth the cost; sample size is limited for firm conclusions.
Many reviewers report smooth shopping and returns when supported by staff; a minority describe stressful delays or address errors that were later corrected.
Numerous reviews highlight garment quality, fit and construction—comments include good weight, well-made dresses and positive fit reports.
Communication is frequently described as rapid and helpful, with named staff resolving issues; a few reviews describe unclear or slow updates during a delivery problem.
Most reviewers give a positive overall impression, citing quality items and strong customer support; a small number report delivery problems affecting events.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
Chloe promptly resolved an order/refund issue and made it easy.
“She sorted it for me so promptly and made it so easy x thank you Chloe x”
Chloe was very helpful and friendly.
“Chloe is so helpful and friendly”
Doris resolved long-standing issues within minutes with excellent service.
“resolving my issues i had been struggling for over a month within less than a couple minutes!!”
Alice provided support while the reviewer prepared travel wardrobe.
“Thank you Alice for all of your support as I create my travel essentials wardrobe for an upcoming trip to Italy.”
Reviewer expressed brief strong positive sentiment.
“Great great”
Staff member went above and beyond and provided exemplary service.
“This person went above and beyond to help me”
Ammara responded quickly and helped resolve the returns error.
“Ammara who responded extremely quickly and was very helpul in sorting out my query.”
Found a perfect wedding dress and felt amazing despite injury.
“it was perfect, even with a cast on my foot and a crutch i felt amazing in it.”
Paid for Sunday delivery but order still processing and may be late.
“Order is still being processed as we speak and there is a very high chance I wont get the dress on Feb 15.”
Alice and Doris responded quickly and created a great customer experience.
“They have been wonderful getting back to my emails right away”
Dresses are well-made with good quality; website is easy and shipping fast.
“Beautifully made dresses, very good quality, lots of compliments.”
Alice replied extremely quickly and immediately solved the problem.
“Alice was amazing - her reply speed was incredible”
Quick replies and fantastic customer service encourage future orders.
“Fantastic customer service , quick reply”
Initial standard response, but Soha kindly and quickly reassured the customer.
“She was super nice and super quick to respond.”
Soha proactively updated the return status and provided caring service.
“I will 100% be ordering again from Club London due to this service.”
Soha resolved the issue immediately and effectively.
“Soha was great and resolved my issue immediately!”
Soha helped correct an email error and provided reassuring support.
“She was ever so helpful and reassuring.”
Doris provided very helpful and great customer service.
“Doris was very helpful today.”
Natalia provided fast responses and the required help.
“I got the help I needed and got a fast response thanks to Natalia”
After chat issues, Lauren provided unexpectedly thorough and helpful support.
“She was incredibly helpful, searching stuff up online for me and giving me advice.”
Express shipping to US takes 5-7 days and refunds aren't given for delays.
“express shipping is not 2-3 days but rather 5-7 days.”
Doris promptly resolved a refund issue with excellent service.
“Doris was amazing and sorted it out promptly.”
Customer service was very helpful with the return.
“Very helpful with my return! Excellent customer service!”
Doris quickly addressed an order issue and reassured the customer.
“Doris was able to quickly address an issue I had with an order.”
Doris quickly sorted the refund and the customer appreciated it.
“Thank you to Doris for sorting out my refund.”
Doris processed a refund quickly after return delays; very responsive.
“Doris was able to very quickly process my refund after there were some delays with my return”
Received professional, quick assistance and appreciated Doris's support.
“Professional and quick assistance, really appreciated Doris and her support, she’s a gem bless her 💎”
Package misdelivered; customer provided courier proof but service insisted on police report.
“customer service repeatedly insisted it was stolen and pushed for a police report.”
Customer paid customs duty twice and company didn't take responsibility.
“They made me pay for customs duty twice”
Bought a black mini dress that arrived quickly and felt comfortable.
“it came really quick and the feel was so nice and it's so comfortable I loved it.”
Items had oversized sleeves and heavy fabric not flattering.
“very oversized sleeves and a heavy fabric”
Items had oversized sleeves and heavy fabric not flattering.
“very oversized sleeves and a heavy fabric”
Dress didn't fit and company labeled it final sale unexpectedly.
“it was a "final sale,' even though nothing on my invoice states this”
Order was cancelled without explanation and charged twice.
“order was cancelled without any real explanation, and I still got charged twice”
Returned dresses on time but still hasn't received refund months later.
“I still have not got my money back”
Return policy requires a specific courier and charges a high fee.
“And they charge you $38 to return something.”
An item was missing from the package and customer service ignored complaints.
“no top at all in the package nor in any separate package”
Dress material seemed cheap and the fit was off with costly returns.
“material looked cheap( for that amount of money)”
Paid for express delivery but order was not shipped in time.
“my dress still hasn’t even been shipped”
Dresses were great and fit well.
“Great dresses and fit”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Club L London is a womenswear retailer offering occasion and evening clothing under the Club L London label. Consumers researching reviews typically look for information on dress quality, fit, returns and customer support when evaluating the brand.