Reviews Analyzed
21
We Collect & Analyze Reviews
Costway
Experiences & Reviews
Costway is an e-commerce retailer that sells home goods, furniture, appliances and outdoor products through its own website and third‑party marketplaces. Shoppers commonly encounter a wide product range across categories such as furniture, small appliances and outdoor gear. Typical consumer considerations include product descriptions, shipping options, return policies and customer support when buying from the site.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
13d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Reviewers report mixed service experiences: some credit helpful agents and supervisors for refunds, while others report denied returns and slow or limited support.
Share of mentions
Mixed
14%
💰
Value for money
Several reviewers explicitly note competitive pricing and budget‑friendly options, calling specific items the best price they found.
Share of mentions
Strong
6%
⚡
User experience
Many find the website and checkout easy and deliveries often fast; other reviews describe confusing return steps and account or shipping status discrepancies.
Share of mentions
Mixed
18%
🔧
Product quality
Most comments describe sturdy, well‑constructed items that are easy to assemble; a smaller group reports damaged, incorrect or prematurely failing products.
Share of mentions
Strong
21%
📞
Communication
Some customers describe prompt, professional communication and shipment updates; others complain about missing updates and poor third‑party carrier responses.
Share of mentions
Mixed
11%
⭐
Overall experience
Overall impressions are mixed: many customers are satisfied and would repurchase, while a noticeable portion report return, delivery or post‑sale problems.
Share of mentions
Mixed
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
2-seat patio swing in turquoise
"My husband and I are SO happy with the 2-seat swing we received! We love it!!!!!!!!! It is exactly what we were looking for at a great price. We received our order within a week of ordering and we had a great experience with the company. The swing is well constructed, sturdy and very easy to assemble. It's comfortable and very relaxing, and it really helps us to relax, meditate and enjoy the beautiful view from our yard. We will likely be ordering another swing in the future. I would also recommend this product to anyone who wants to relax after a long day at work or school."
Anita Sukki
Collected.reviews
Nov 15, 2021
Featured for: Positive product, price, fast delivery
Do not accept returns
"..."
Stan De Caire
Trustpilot
Oct 01, 2025
Featured for: Explicit returns policy complaint
Zero updates on shipping
"Zero updates on shipping, shopify says one thing but my account..."
Jenn Taylor
Trustpilot
Oct 01, 2025
Featured for: No shipping updates complaint
This company is absolutely terrible!!
"UPDATE: AFTER FILING MANY COMPLAINTS I WAS GIVEN BACK A REFUND FROM COSTWAY AND THE SUPERVISOR NAMED RON. HE WAS EXTREAMLY HELPFUL AND DID HIS JOB VER..."
Lisa McFadden
Trustpilot
Oct 01, 2025
Featured for: Delivery damage, resolved after escalation
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
T
Terry Garnett
trustpilot.com
Oct 01, 2025
This is the first time I used Costway…
This is the first time I used Costway Canada, I found their website easy to use and found what I was looking for. There was a wide variety of products...
J
Jenn Taylor
trustpilot.com
Oct 01, 2025
Zero updates on shipping
Zero updates on shipping, shopify says one thing but my account...
P
Patricia Tulasne
trustpilot.com
Oct 01, 2025
Great product
Great product, good price,...
M
MS Kaloti
trustpilot.com
Oct 01, 2025
😊😊😊😊
I have bought lots of stuff from Costway in past days and I had very good experience. This time I...
S
Stan De Caire
trustpilot.com
Oct 01, 2025
Do not accept returns
...
D
Denise Preston
trustpilot.com
Oct 01, 2025
Great!
I've made many purchases from Costway and have been very happy with...
L
Lisa McFadden
trustpilot.com
Oct 01, 2025
This company is absolutely terrible!!
UPDATE: AFTER FILING MANY COMPLAINTS I WAS GIVEN BACK A REFUND FROM COSTWAY AND THE SUPERVISOR NAMED RON. HE WAS EXTREAMLY HELPFUL AND DID HIS JOB VER...
M
Marlene Chapman
trustpilot.com
Oct 01, 2025
Great customer service!
We are using 2 Costway air conditioners in our home; they are great! Needed to...
Y
Y F
trustpilot.com
Oct 01, 2025
Excellent customer service
The response was prompt, and the issue was resolved ef...
P
Pierre Jean
trustpilot.com
Oct 01, 2025
Great and professional customer…
Great and professional customer service. I had a problem with one of the components of my air condition...
T
Theresa Leduc
trustpilot.com
Oct 01, 2025
Costway was an excellent choice
Costway was very good at communicating quickly and prof...
T
Tom
trustpilot.com
Oct 01, 2025
We purchased an air conditioner from…
We purchased an air conditioner from Costway, which worked for one season. They would not help at all. They gave us a bogus checklist to see if it wou...
C
Cem Akcevin
trustpilot.com
Oct 01, 2025
Terrible company
Terrible company. I’ve ordered a coffee table and it is not even close...
P
Perry Legrow
trustpilot.com
Oct 01, 2025
Carla at customer service was great to…
Carla at customer service was great to deal with. She changed my order and t...
J
Jennibe Salcedo
trustpilot.com
Oct 01, 2025
I am very pleased with ally purchases…
I am very pleased with ally purchases with...
D
Dana G
trustpilot.com
Oct 01, 2025
Pleased
The website is relatively easy to navi...
G
Gp Singh
trustpilot.com
Oct 01, 2025
Don't buy guys
Don't buy guys, you will hv to beg /email.them more few times/send pics/may...
S
Shawn Melo
trustpilot.com
Oct 01, 2025
Great seats
This price was t...
C
Cathy Metollr
trustpilot.com
Oct 01, 2025
Blue outdoor side tables with
The blue side tables are very nice and v...
S
Stephanie
trustpilot.com
Oct 01, 2025
I ordered the wrong item and wanted to…
I ordered the wrong item and wanted to return it. The return process in confusing and convoluted. It seems like returns are done on a case by case bas...
Conclusion
Reviewers frequently praise Costway for low prices and a range of sturdy, easy‑to‑assemble home and outdoor products. Multiple customers report smooth website ordering and fast deliveries, while others describe confusing returns and burdensome return processes. Several reviews highlight positive customer‑service outcomes (for example, named agents or refunds after escalation), but other shoppers report denied returns, abrupt communication cutoffs, or problems with third‑party delivery companies. If you consider buying, check the seller’s return policy and delivery options ahead of purchase, confirm tracking updates, and document items on arrival in case of damage.