Reviewers frequently praise Costway for low prices and a range of sturdy, easy‑to‑assemble home and outdoor products. Multiple customers report smooth website ordering and fast deliveries, while others describe confusing returns and burdensome return processes. Several reviews highlight positive customer‑service outcomes (for example, named agents or refunds after escalation), but other shoppers report denied returns, abrupt communication cutoffs, or problems with third‑party delivery companies. If you consider buying, check the seller’s return policy and delivery options ahead of purchase, confirm tracking updates, and document items on arrival in case of damage.
Examples from available reviews (Nov 2021 – Feb 2026).
They received a sturdy, comfortable swing within a week and were satisfied.
“It is exactly what we were looking for at a great price.”
They do not accept returns.
“Do not accept returns”
No shipping updates were provided, causing frustration.
“Zero updates on shipping”
Initial delivery caused damage but supervisor arranged a refund.
“I WAS GIVEN BACK A REFUND FROM COSTWAY”
Reviewers report mixed service experiences: some credit helpful agents and supervisors for refunds, while others report denied returns and slow or limited support.
Several reviewers explicitly note competitive pricing and budget‑friendly options, calling specific items the best price they found.
Many find the website and checkout easy and deliveries often fast; other reviews describe confusing return steps and account or shipping status discrepancies.
Most comments describe sturdy, well‑constructed items that are easy to assemble; a smaller group reports damaged, incorrect or prematurely failing products.
Some customers describe prompt, professional communication and shipment updates; others complain about missing updates and poor third‑party carrier responses.
Overall impressions are mixed: many customers are satisfied and would repurchase, while a noticeable portion report return, delivery or post‑sale problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (80) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Garden chairs were cheaper, well packaged, and arrived quickly.
“Cheaper than anywhere else.”
Seller provided good, caring customer service.
“good customer service”
Order delayed, refund refused, and poor customer service response.
“I asked for a refund and they said no.”
Tandem pram lacked sufficient seat space and was unusable for intended children.
“It is not fit for purpose.”
Company refuses to sell spare parts, making repairs impossible.
“it is not their policy to sell spare parts to customers”
Item not delivered and refund refused; customer service was unhelpful.
“I paid for an item that was never delivered”
Customer support and communication were excellent; delivery was quick and safe.
“Excellent customer support throughout my purchase.”
Chair is good but assembly instructions were inadequate and unclear.
“assembly instructions were terrible.”
Part missing and customer service could not resolve the issue.
“there is a part missing.”
Reviewer doubts the authenticity of the company's TrustPilot reviews.
“how can I trust any of these reviews?!”
Play kitchen arrived missing and broken pieces; company won't send replacements.
“it was missing pieces and broken pieces”
Products and delivery met expectations; customer service accommodated delivery delay.
“products I have purchased and the quality and delivery I can't fault.”
Cat tree arrived quickly and reviewer is very pleased.
“super fast delivery”
Order cancelled without notice, causing Christmas delivery failure.
“They cancelled an order without informing me”
Customer service resolved a driver issue and delivered the order.
“she fixed and I received my order”
Issues were resolved quickly by professional staff.
“Absolutely professionals and very quickly evrithing was sorted”
Payment was taken but company has no record and won't resolve.
“Costway have helped themselves to £179.95 from my bank account”
Christmas tree fell apart before being decorated; reviewer will not buy again.
“Terrible christmas tree its all falling apart”
Review about a dangerous product was not published.
“The review was still not published.”
Pushchair wheel fell off while walking, posing serious safety risk.
“The tandem pushchair wheel fell off”
Website was easy to use and delivery updates provided.
“found their website easy to use”
No shipping updates were provided, causing frustration.
“Zero updates on shipping”
Product, price, and delivery were all very good.
“Great product, good price, great delivery.”
Purchased an outdoor stove and was very satisfied with it.
“This was very great product and I am very satisfied with it.”
They do not accept returns.
“Do not accept returns”
Multiple purchases satisfied; will buy again.
“have been very happy with their products and service.”
Initial delivery caused damage but supervisor arranged a refund.
“I WAS GIVEN BACK A REFUND FROM COSTWAY”
Air conditioners are great; customer service handled returns excellently.
“customer service was excellent!”
Support responded promptly and resolved the issue efficiently.
“The response was prompt, and the issue was resolved effectively and efficiently.”
Customer service replaced a faulty air conditioner component promptly.
“Great and professional customer service.”
Company communicated quickly; purchase and shipping were easy and fast.
“communicating quickly and professionally”
Air conditioner failed after one season and support refused help.
“They would not help at all.”
Received a coffee table that did not match pictured color.
“not even close to the colour that was shown”
Customer service changed the order and the washer arrived quickly.
“Carla at customer service was great to deal with.”
I am very pleased; purchases meet all my expectations.
“they meet all my expectations.”
Website is easy to navigate with many budget-friendly options.
“The website is relatively easy to navigate.”
You may need to repeatedly contact them and pay extra costs.
“Don't buy guys”
Seats were great and price was the best available.
“This price was the best anywhere.”
Blue side tables were sturdy and easy to assemble.
“very nice and very sturdy and very easy to put together.”
Return process is confusing, case-by-case, and often charged.
“The return process in confusing and convoluted.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Costway is an e-commerce retailer that sells home goods, furniture, appliances and outdoor products through its own website and third‑party marketplaces. Shoppers commonly encounter a wide product range across categories such as furniture, small appliances and outdoor gear. Typical consumer considerations include product descriptions, shipping options, return policies and customer support when buying from the site.