Many reviews point to recurring trouble with returns, refunds, and slow customer support. Customers also mention unexpected fees and breakdowns in inventory or delivery. Several others praise the softness of the fabric and the long-term comfort of certain sheet and sleep products. Overall, the feedback contrasts strong product feel with frustrating post-purchase service.
Examples from available reviews (Dec 2021 – Mar 2026).
Return processing and refund took excessively long and customer service mishandled submissions.
“it might take 100 days to actually process an exchange or refund.”
Company added hidden package protection and gift box fees and mishandled refunds.
“They sneak in things like package protection and gift box fees”
Products are very soft and comforting; quality considered superior.
“All the products are so soft and comforting!”
Reviewer used these sheets over a year and found them soft and durable.
“they actually get softer with each washing.”
Reviewers describe returns that move slowly and refunds that stall. Many mention long hold times, exchange requests that never get finished, and support staff seen as rude or unhelpful. A smaller group says issues were eventually fixed after formal complaints.
Shoppers report unexpected charges such as restocking fees, package protection, and shipping costs that were kept. Several say promo discounts did not work at checkout or that markdowns were unclear. A few find the products fine but still think the price is high.
Customers report fulfillment problems, including items listed as in stock that later became unavailable and packages marked delivered that never arrived. Several mention missing tracking details and orders arriving with items missing. A small number of reviews describe smooth long-term use without these issues.
Many reviewers report fabric issues: pilling after one wash, discoloration, ripped seams, and pillows that feel flat or lumpy. Other reviews contrast that with praise for buttery softness and sheets that get softer over time. Several quality complaints also mention warranty or claim denials.
Customers describe repeated canned replies, membership credits that never showed up, and no response after partnership outreach. Many say they were not clearly told about stock changes or shipment status. A minority report helpful, responsive communication.
Reviews split between positive product feel and negative after-purchase support. Many buyers highlight softness and lasting comfort, while an equal or larger group reports service problems, surprise fees, and fulfillment breakdowns. That gap drives strong dissatisfaction for a notable share of reviewers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Pajamas caused excessive perspiration and customer service failed on refunds.
“they are supposed to be temperature control yet the perspiration they caused was like no other.”
Return processing and refund took excessively long and customer service mishandled submissions.
“it might take 100 days to actually process an exchange or refund.”
Company added hidden package protection and gift box fees and mishandled refunds.
“They sneak in things like package protection and gift box fees”
Sheets pilled within a week and return incurred a restocking fee.
“After one week, terrible pilling.”
Sheet set discolored after one use and warranty/return denied.
“The sheet set discolored after ONE use.”
VIP membership benefits failed to apply and support acknowledged but did not fix.
“The monthly credit has never once applied at checkout.”
Order delayed, delivery issues and customer service was unresponsive and shady.
“DID I SAY THAT THIS IS A SHADY COMPANY.”
Company makes returns difficult and allegedly deletes negative reviews.
“Cozy Earth makes returns impossible.”
Customer service repeats responses and membership benefits are misleading.
“Their membership benefits are very misleading”
Package marked delivered but never arrived and company ignored emails.
“Package never arrived even though it said it was delivered.”
Long hold times and delayed refunds; unexpected automatic charges applied.
“An hour on hold to be told expect an e-mail for a problem I had.”
Return was delayed and refund stalled due to missing order information.
“they confirmed receipt of the pajamas on 2/5, but they keep putting me off on getting the refund.”
Products are comfortable but return approval takes over two weeks.
“RETURN PROCESS IS A NIGHTMARE.”
Return led to a $12.55 fee reducing the refund unexpectedly.
“they lessened my refund by $12.55!”
Website allowed ineligible membership and then mismanaged inventory and fulfillment.
“items shown as “in stock” at the time of purchase are suddenly unavailable.”
Refund delayed and $12 restocking fee applied until BBB complaint threatened.
“I was not aware of their $12 restocking fee when I heard ads about their sleep guarantee.”
Pillowcase arrived ripped and warranty claim process was slow and unresolved.
“one of the pillowcases had a rip on it.”
Expensive sheets pilled and separated, warranty claim denied.
“fabric is pilling/seperating.”
Inflated prices and inconsistent customer service left issues unresolved.
“I would give zero stars if it was an option.”
Sheets are okay but overpriced and not a good value.
“they are "OK", but not big fans.”
Product fabric quality declined and warranty claims were ignored.
“Quality has gone down significantly”
Pillow was flat, hard, and lumpy, and returns were difficult.
“the pillow is horrible.”
Customer overpaid due to opaque price reductions and felt misled.
“Predatory pricing”
Order missing items and company communication was poor.
“only received the bottoms.”
Restocking fee and return shipping made the purchase costly.
“$12 restocking fee on a $70 purchase is a hit.”
Promotional discount code did not work at checkout, felt deceptive.
“the page wouldn't honor the discount code.”
Products are very soft and comforting; quality considered superior.
“All the products are so soft and comforting!”
Company sold an out-of-stock item and failed to notify the customer.
“Didn’t tell me it was out of stock.”
Company kept shipping fee on returned pants, costing customer money.
“they kept 16 USD as a shipping fee”
Brand pursued a sponsorship then stopped responding and went silent.
“Then crickets and I haven't heard anything for weeks.”
Second purchase; items feel buttery, stylish, and comfortable.
“It feels like butter on your skin.”
Large order had no tracking and customer support provided zero response.
“have received no tracking details”
Sheets feel nice but they pill; customer service was helpful.
“they do pill which is disappointing”
Sheets felt cheap and thin; return fees applied despite free returns claim.
“The sheets are cheap feeling- very thin and slippery.”
Duvet seam ripped and company denied warranty due to final-sale policy.
“the seam near the zipper ripped”
Reviewer describes customer service as revolting and poor quality.
“Revolting customer service”
Sheets pilled, stained easily, and fitted sheet fit poorly after washing.
“they are already starting to pill after only one wash.”
Reviewer felt pricing was excessive and product uncomfortable in heat.
“£215 for a pare of loose fitted pants”
Free returns claim was misleading; a 3% restocking fee applied.
“there was a 3% restocking fee.”
Customer service employees were extremely rude, undermining company quality.
“Extremely rude customer service employees.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Cozy Earth is a bedding brand that sells sheet sets, duvet covers, pillows, pajamas, and sleep accessories. It is known for using soft regenerated fibers in bedroom textiles. Shoppers buy through the brand’s online store and some retail partners. Listings usually include sizing, fabric details, and care instructions for each item. Help resources include online support pages plus customer service for orders and warranty questions.