Reviews Analyzed
21
We Collect & Analyze Reviews
Cozy Earth
Experiences & Reviews
Cozy Earth is a U.S.-based direct-to-consumer brand selling bamboo-derived bedding, loungewear, pillows, and sleep accessories online. The company is commonly searched by consumers for sheets, pajamas, pillows, sizing and care guidance, and return policies. Shoppers researching Cozy Earth often compare fabric feel and durability, return terms, and customer service responsiveness before buying.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
23d
Overall Rating
1.8
Our Analysis
🎯
Service quality
Most reviewers describe slow, unhelpful, or ignored customer-service interactions and warranty claims; a small minority report satisfactory support.
Share of mentions
Weak
18%
💰
Value for money
Numerous complaints cite high prices, unexpected restocking or shipping fees, and discounts that weren’t honored, leading many to question value.
Share of mentions
Weak
15%
⚡
User experience
Customers report website and checkout problems (discount codes not applied) and issues submitting reviews; these UX problems affected purchasing decisions.
Share of mentions
Weak
3%
🔧
Product quality
Many reviewers report pilling, thin or flimsy fabric, seams ripping, staining, and poor fit; some customers still praise softness and initial comfort.
Share of mentions
Weak
22%
📞
Communication
Frequent reports of missing tracking, no stock notifications, unanswered messages, and slow replies; communication is widely described as unreliable.
Share of mentions
Weak
12%
⭐
Overall experience
Overall impressions trend negative: multiple customers report product or service failures, while a smaller group describes comfortable, high-quality items.
Share of mentions
Weak
31%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Quality has gone down, warrant claims are ignored
"Quality has gone down significantly since this company first appeared. I have had holes appear in several items that I have purchased and more than on..."
Marie L
Trustpilot
Oct 01, 2025
Featured for: warranty and quality complaint
Cozy Earth scammed me with promise of discount
"When you open the COZY EARTH website, they have one of those Temu-like spinning wheels that supposedly gives you a discount. I spun it and got $100 of..."
Pat Pape
Trustpilot
Oct 01, 2025
Featured for: checkout discount failed
Don't waste your money. They fall apart.
"They offer a 100-night sleep trial but don't tell you that you will pay a restocking fee if you return the sheets. When the sheets & pillowcases arriv..."
Noel Rivers
Trustpilot
Oct 01, 2025
Featured for: pilling, staining, poor fitted sheet
Bamboo Sheet Set
"WOW! That's all I can say. I have been using their Cozy Earth sheets for over a year now, and they are fabulous. The sheets are made with 100 percent silky soft and warm bamboo rayon fabric. They are perfect for anyone seeking a luxurious fabric that feels great to the touch. Besides, the sheets will not wrinkle, pill or fluff up like most other bamboo fabrics; they actually get softer with each washing. The sheet Sets come complete with one flat sheet, one fitted sheet and two pillowcases - all in a coordinating color. I highly recommend these to anyone wanting a nice sleeping experience.
"
Lorrainee
Collected.reviews
Dec 17, 2021
Featured for: long-term product praise
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Marie L
trustpilot.com
Oct 01, 2025
Quality has gone down, warrant claims are ignored
Quality has gone down significantly since this company first appeared. I have had holes appear in several items that I have purchased and more than on...
C
Christine Becker
trustpilot.com
Oct 01, 2025
Buyer Beware!
I bought their pillow based on their reviews… But let me tell you that the pillow is horrible. It’s pretty flat, which is what I was looking for, but...
U
Unhappy customer
trustpilot.com
Oct 01, 2025
Predatory pricing
Predatory pricing- I bought some clothing and found out 2 months later that I overpaid by over 40% as they “reduced” their pricing. This was already a...
J
JR Rich
trustpilot.com
Oct 01, 2025
Scam company
Scam company. Bought a set of pajamas and on...
J
JuliaG
trustpilot.com
Oct 01, 2025
$12 restocking FEE + shipping on a $70 purchase is...
$12 restocking fee on a $70 purchase is a hit. Then I pay for shipping. Was new to the product so started small but then they were out of the coordina...
P
Pat Pape
trustpilot.com
Oct 01, 2025
Cozy Earth scammed me with promise of discount
When you open the COZY EARTH website, they have one of those Temu-like spinning wheels that supposedly gives you a discount. I spun it and got $100 of...
S
Sherri
trustpilot.com
Oct 01, 2025
Cozy Earth quality is superior to other…
Cozy Earth quality is superior to other brands. All the pro...
L
Luke Colwell
trustpilot.com
Oct 01, 2025
They sold me a product that I paid for
They sold me a product that I paid for. Didn’t tell me it was out of stock. And then I didn’t have a present for my wife’s birthday. They didn’t have...
J
Jesper L.
trustpilot.com
Oct 01, 2025
Cozy Earth's return policy is a scam
Don't shop with Cozy Earth without reading their return policies first. They will scam you out of money if you are not satisfied with the product and...
C
Caitlin Cynthia Durning
trustpilot.com
Oct 01, 2025
Unreliable, Unprofessional, Unreachable.
I was speaking with Cozy Earth for months about them sponsoring my podcast, they reached out to me and I got back to them within a few hours, very exc...
S
Shakila Razack
trustpilot.com
Oct 01, 2025
This is my second purchase from Cozy Earth . I’m in Love
This is my second purchase from Cozy Earth 🌍 The lounge pants and Tshirt in color brooks was very hard to find . Finally found it in my perfect size a...
J
Jayne
trustpilot.com
Oct 01, 2025
Huge order & no support
Hi, I order over 3000USD worth of bedsheets as a first time customer two weeks ago. I have received no tracking details and have sent 4 emails, tried...
M
Mar Maddox
trustpilot.com
Oct 01, 2025
I love the feel of the white Bamboo…
I love the feel of the white Bamboo Sheets I purchased. Just letting you know they do pill which is disappointing (this is why I did not rate them 5 s...
R
Ritu Shah
trustpilot.com
Oct 01, 2025
Their review system will not let you…
Their review system will not let you change from 5 stars. I still wrote a review and it would not let me submit (maybe because it was not positive). T...
L
Linda
trustpilot.com
Oct 01, 2025
I purchased a King duvet cover on final…
I purchased a King duvet cover on final sale 6 months ago. The seam near the zipper ripped; I emailed Cozy Earth with different pictures and they said...
E
Ellen K. Greenberg
trustpilot.com
Oct 01, 2025
Revolting customer service
Revolting customer service Poor quality There are...
N
Noel Rivers
trustpilot.com
Oct 01, 2025
Don't waste your money. They fall apart.
They offer a 100-night sleep trial but don't tell you that you will pay a restocking fee if you return the sheets. When the sheets & pillowcases arriv...
c
customer
trustpilot.com
Oct 01, 2025
Why is the pricing so expensive £215…
Why is the pricing so expensive £215 for a pare of loose fitted pants I buy them and I’m sweating in them in this heat I would of rather put on a pair...
L
Laurie Cole
trustpilot.com
Oct 01, 2025
Beware of misleading return policy
Beware of misleading return policy. I ordered a product with the offer of free returns within 30 days. When I went to return it, I was provided a free...
J
JAR
trustpilot.com
Oct 01, 2025
Extremely rude customer service…
Extremely rude customer service employees. Definitely not a...
Conclusion
Reviews in this set show a clear pattern: while some customers praise the softness and comfort of Cozy Earth textiles, many report durability issues such as pilling, seams ripping, and staining after limited use. Multiple reviewers described disappointing return or warranty experiences, including restocking fees, denied claims, and slow or no response from support. Several consumers also reported order and communication failures—missing items, no tracking updates, and checkout or discount-code problems. If you’re researching Cozy Earth, read recent product-specific reviews and the current return/warranty terms, consider testing a single item first, and document any quality or service issues promptly when contacting support.