Reviews in this set show a clear pattern: while some customers praise the softness and comfort of Cozy Earth textiles, many report durability issues such as pilling, seams ripping, and staining after limited use. Multiple reviewers described disappointing return or warranty experiences, including restocking fees, denied claims, and slow or no response from support. Several consumers also reported order and communication failures—missing items, no tracking updates, and checkout or discount-code problems. If you’re researching Cozy Earth, read recent product-specific reviews and the current return/warranty terms, consider testing a single item first, and document any quality or service issues promptly when contacting support.
Examples from available reviews (Dec 2021 – Feb 2026).
Product fabric quality declined and warranty claims were ignored.
“Quality has gone down significantly”
Promotional discount code did not work at checkout, felt deceptive.
“the page wouldn't honor the discount code.”
Sheets pilled, stained easily, and fitted sheet fit poorly after washing.
“they are already starting to pill after only one wash.”
Reviewer used these sheets over a year and found them soft and durable.
“they actually get softer with each washing.”
Most reviewers describe slow, unhelpful, or ignored customer-service interactions and warranty claims; a small minority report satisfactory support.
Numerous complaints cite high prices, unexpected restocking or shipping fees, and discounts that weren’t honored, leading many to question value.
Customers report website and checkout problems (discount codes not applied) and issues submitting reviews; these UX problems affected purchasing decisions.
Many reviewers report pilling, thin or flimsy fabric, seams ripping, staining, and poor fit; some customers still praise softness and initial comfort.
Frequent reports of missing tracking, no stock notifications, unanswered messages, and slow replies; communication is widely described as unreliable.
Overall impressions trend negative: multiple customers report product or service failures, while a smaller group describes comfortable, high-quality items.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Pajamas caused excessive perspiration and customer service failed on refunds.
“they are supposed to be temperature control yet the perspiration they caused was like no other.”
Return processing and refund took excessively long and customer service mishandled submissions.
“it might take 100 days to actually process an exchange or refund.”
Company added hidden package protection and gift box fees and mishandled refunds.
“They sneak in things like package protection and gift box fees”
Sheets pilled within a week and return incurred a restocking fee.
“After one week, terrible pilling.”
Sheet set discolored after one use and warranty/return denied.
“The sheet set discolored after ONE use.”
VIP membership benefits failed to apply and support acknowledged but did not fix.
“The monthly credit has never once applied at checkout.”
Order delayed, delivery issues and customer service was unresponsive and shady.
“DID I SAY THAT THIS IS A SHADY COMPANY.”
Company makes returns difficult and allegedly deletes negative reviews.
“Cozy Earth makes returns impossible.”
Customer service repeats responses and membership benefits are misleading.
“Their membership benefits are very misleading”
Package marked delivered but never arrived and company ignored emails.
“Package never arrived even though it said it was delivered.”
Long hold times and delayed refunds; unexpected automatic charges applied.
“An hour on hold to be told expect an e-mail for a problem I had.”
Return was delayed and refund stalled due to missing order information.
“they confirmed receipt of the pajamas on 2/5, but they keep putting me off on getting the refund.”
Products are comfortable but return approval takes over two weeks.
“RETURN PROCESS IS A NIGHTMARE.”
Return led to a $12.55 fee reducing the refund unexpectedly.
“they lessened my refund by $12.55!”
Website allowed ineligible membership and then mismanaged inventory and fulfillment.
“items shown as “in stock” at the time of purchase are suddenly unavailable.”
Refund delayed and $12 restocking fee applied until BBB complaint threatened.
“I was not aware of their $12 restocking fee when I heard ads about their sleep guarantee.”
Pillowcase arrived ripped and warranty claim process was slow and unresolved.
“one of the pillowcases had a rip on it.”
Expensive sheets pilled and separated, warranty claim denied.
“fabric is pilling/seperating.”
Inflated prices and inconsistent customer service left issues unresolved.
“I would give zero stars if it was an option.”
Sheets are okay but overpriced and not a good value.
“they are "OK", but not big fans.”
Product fabric quality declined and warranty claims were ignored.
“Quality has gone down significantly”
Pillow was flat, hard, and lumpy, and returns were difficult.
“the pillow is horrible.”
Customer overpaid due to opaque price reductions and felt misled.
“Predatory pricing”
Order missing items and company communication was poor.
“only received the bottoms.”
Restocking fee and return shipping made the purchase costly.
“$12 restocking fee on a $70 purchase is a hit.”
Promotional discount code did not work at checkout, felt deceptive.
“the page wouldn't honor the discount code.”
Products are very soft and comforting; quality considered superior.
“All the products are so soft and comforting!”
Company sold an out-of-stock item and failed to notify the customer.
“Didn’t tell me it was out of stock.”
Company kept shipping fee on returned pants, costing customer money.
“they kept 16 USD as a shipping fee”
Brand pursued a sponsorship then stopped responding and went silent.
“Then crickets and I haven't heard anything for weeks.”
Second purchase; items feel buttery, stylish, and comfortable.
“It feels like butter on your skin.”
Large order had no tracking and customer support provided zero response.
“have received no tracking details”
Sheets feel nice but they pill; customer service was helpful.
“they do pill which is disappointing”
Sheets felt cheap and thin; return fees applied despite free returns claim.
“The sheets are cheap feeling- very thin and slippery.”
Duvet seam ripped and company denied warranty due to final-sale policy.
“the seam near the zipper ripped”
Reviewer describes customer service as revolting and poor quality.
“Revolting customer service”
Sheets pilled, stained easily, and fitted sheet fit poorly after washing.
“they are already starting to pill after only one wash.”
Reviewer felt pricing was excessive and product uncomfortable in heat.
“£215 for a pare of loose fitted pants”
Free returns claim was misleading; a 3% restocking fee applied.
“there was a 3% restocking fee.”
Customer service employees were extremely rude, undermining company quality.
“Extremely rude customer service employees.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Cozy Earth is a U.S.-based direct-to-consumer brand selling bamboo-derived bedding, loungewear, pillows, and sleep accessories online. The company is commonly searched by consumers for sheets, pajamas, pillows, sizing and care guidance, and return policies. Shoppers researching Cozy Earth often compare fabric feel and durability, return terms, and customer service responsiveness before buying.