Reviewers often describe Crazy Factory as a place to buy body jewelry that’s both affordable and solidly made, with a no-fuss website. Many mention ordering again and being happy with the materials and packaging. Shipping comes up as the main issue: some orders arrive late, go missing, or show as delivered to the wrong address. In those cases, several customers say support replies were slow or never came.
Examples from available reviews (Apr 2022 – Mar 2026).
Parcel lost twice, poor problem solving, refund only after two months.
“After 2 full months I finally got the refund and that was the only good thing”
Order delayed and emails about tracking received no response.
“I’ve emailed them about my order and how to track it but I haven’t received a reply.”
Good quality-to-price ratio, large selection, and fast shipping.
“Good quality/price, huge selection, fast shipping.”
Long-time customer finds jewelry affordable and consistently good quality.
“jewelry is very cheap to buy and is always of good quality.”
Several reviews describe delivery problems, including missing parcels and shipments left at the wrong address. Some customers say refunds took a long time, or didn’t arrive until months later. Others report on-time delivery and say support replaced orders after they reached out.
Many reviewers point to low prices paired with good quality, saying the items feel affordable and worth it. Repeat buyers often note the value stays consistent from order to order. A small number of comments question price differences in the app.
Many users say the site is easy to navigate and ordering feels straightforward. Some reviews mention weak search and filtering, especially the lack of sorting by size or thickness. A few people ask for more payment options.
A large share of reviews praise the materials, durability, and tidy packaging. Some customers mention occasional issues like faulty threads, parts coming loose, or items that cause irritation. A few reviews call out allergy-safe materials.
Common complaints mention missing tracking details and emails about orders going unanswered. Other reviewers describe fast, helpful email replies that fixed delivery issues. Communication problems often show up alongside reports of lost or delayed shipments.
Reviews show a clear divide between happy repeat buyers and customers who ran into delivery or support problems. Positive experiences focus on quality and price. Negative overall ratings usually follow orders that never arrived or slow replies from customer service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Product design faulty; rod and balls didn't fit and caused irritation.
“they keep falling off.”
Product design faulty; rod and balls didn't fit and caused irritation.
“they keep falling off.”
Good filter options and variety, but smallest sizes still too thick for some.
“I got myself a labret as nostril in the smallest version possible and unfortunately it was still a bit too thick”
Good filter options and variety, but smallest sizes still too thick for some.
“I got myself a labret as nostril in the smallest version possible and unfortunately it was still a bit too thick”
Parcel lost twice, poor problem solving, refund only after two months.
“After 2 full months I finally got the refund and that was the only good thing”
Parcel lost twice, poor problem solving, refund only after two months.
“After 2 full months I finally got the refund and that was the only good thing”
Item never arrived and customer service unhelpful; refund not received.
“Item never arrived ive contacted customer services who just say wait longer”
Item never arrived and customer service unhelpful; refund not received.
“Item never arrived ive contacted customer services who just say wait longer”
Items matched description and were protected; delivery was slow.
“only losing the star due to the time it took to be delivered”
Items matched description and were protected; delivery was slow.
“only losing the star due to the time it took to be delivered”
Good quality-to-price ratio, large selection, and fast shipping.
“Good quality/price, huge selection, fast shipping.”
Good quality-to-price ratio, large selection, and fast shipping.
“Good quality/price, huge selection, fast shipping.”
First order impressed reviewer with the product quality.
“I was amazed by the quality”
First order impressed reviewer with the product quality.
“I was amazed by the quality”
Products are good and inexpensive.
“Good products. Not expensive”
Products are good and inexpensive.
“Good products. Not expensive”
Multiple delivery failures and poor communication, refund only positive outcome.
“After 2 full months I finally got the refund”
Reviewer reports their order never arrived.
“MY ORDER NEVER ARRIVED”
Reviewer reports their order never arrived.
“MY ORDER NEVER ARRIVED”
Loyal customer praises low prices despite lack of tracking and recommends store.
“absolutely amazing. i only go here for my jewelry ever.”
Loyal customer praises low prices despite lack of tracking and recommends store.
“absolutely amazing. i only go here for my jewelry ever.”
Ordering was easy but product not yet received.
“easy to purchase 👍 can't give it 5 stars yet because I don't have the product”
Purchase process was easy but product hasn't arrived yet.
“easy to purchase 👍 can't give it 5 stars yet”
Quick shipping and attractive, high-quality piercings.
“the piercings are all so beautiful and of great quality.”
Orders ship quickly and the piercings are high quality.
“piercings are all so beautiful and of great quality.”
Trustworthy, reasonably priced quality piercings with long-lasting products.
“The most trustworthy and decently priced quality piercing store.”
Trustworthy store offering consistently lasting, good-quality piercings.
“The most trustworthy and decently priced quality piercing store.”
Good product variety and explanations but lacks sorting by thickness.
“There is no sorting by thickness.”
Wide item variety and good descriptions but no thickness sorting.
“There is no sorting by thickness.”
Long-term user finds jewelry cheap, good quality, and reliable.
“The jewelry is very cheap to buy and is always of good quality.”
Long-time customer finds jewelry affordable and consistently good quality.
“jewelry is very cheap to buy and is always of good quality.”
Waiting a week with no reply to emails and worried about being scammed.
“I’ve emailed them about my order and how to track it but I haven’t received a reply.”
Order delayed and emails about tracking received no response.
“I’ve emailed them about my order and how to track it but I haven’t received a reply.”
Wide selection of body jewelry available.
“Have great body jewellery to choose from”
Offers a great selection of body jewelry to choose from.
“Have great body jewellery to choose from”
Good packaging and selection; shipping to UK is slow and needs more options.
“The shipping is slow to the UK”
Good jewelry choice and packaging but shipping to UK is slow.
“The shipping is slow to the UK”
Website is easy to navigate and ordering is simple with fair prices.
“Easy to navigate Web site and easy to place my order.”
Website is easy to navigate and ordering is straightforward.
“Easy to navigate Web site and easy to place my order.”
Generally great but site search shows incomplete results and hides many items.
“when you searsh on the site you can't see all the items”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Crazy Factory is an online shop for body jewelry and piercing supplies. It sells rings, labrets, tunnels, and related accessories via its website and app. Product pages usually show size and material details along with the price. Customers order online and can contact support through the company’s listed channels.