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We Collect & Analyze Reviews

Crazy Factory
Experiences & Reviews

Crazy Factory is an e-commerce retailer focused on body jewellery and piercing supplies, offering a wide selection of styles and accessories. Shoppers typically use the site to browse materials, check sizing and order piercings and related items. When researching Crazy Factory, consumers often look for information about product materials, shipping times, returns and customer support experiences.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 76%
Latest Review 17d
Overall Rating
4.0

Our Analysis

๐ŸŽฏ

Service quality

A small set of reviews praise helpful, responsive staff and order fulfilment, but the sample size is limited so results are cautious.

Share of mentions
7%
Mixed
๐Ÿ’ฐ

Value for money

Multiple reviewers describe products as affordable and reasonably priced, often noting good value for piercing jewellery compared with alternatives.

Share of mentions
10%
Strong
โšก

User experience

Many reviews report quick, easy ordering and onโ€‘time delivery, while several others highlight missing tracking information and delayed shipments.

Share of mentions
20%
Mixed
๐Ÿ”ง

Product quality

Numerous customers praise material quality and variety, but recurring reports mention defects, fit issues, allergic reactions or items not matching photos.

Share of mentions
22%
Mixed
๐Ÿ“ž

Communication

Few reviews mention contact with the company; some note fast, helpful replies, while others describe unhelpful or defensive responses regarding issues.

Share of mentions
5%
Weak
โญ

Overall experience

Most reviewers give positive overall impressions, highlighting product selection, quality and price despite occasional delivery or product problems.

Share of mentions
36%
Strong

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

C
Chris
trustpilot.com Oct 01, 2025

2 orders placed and 2 orders fulfilledโ€ฆ

2 orders placed and 2 orders fulfilled as expected, the quality is great...

L
Live ariel
trustpilot.com Oct 01, 2025

its affordable and easy to use

its affordable and easy to...

D
Dasher
trustpilot.com Oct 01, 2025

Very good although would have beenโ€ฆ

Very good although would have been better to be able to track the shipment. I react...

I
Idaira Martin
trustpilot.com Oct 01, 2025

Always amazing!!

...

E
Emi
trustpilot.com Oct 01, 2025

Great experience

I'm very happy with my order. Everything arrived, well within the promised timeframe. The piercings look great and are of good quality. I had one smal...

S
Stian Evensen
trustpilot.com Oct 01, 2025

Happy as always

Happy as always. BUT. Some of the treads on the piercings are Fuโ€ฆ. Counted at least 3 bellybuttons and a few other ones from th...

E
Elizabeth
trustpilot.com Oct 01, 2025

Quality products and a wide variety

Quality products and a wide va...

H
Haganchris
trustpilot.com Oct 01, 2025

Really good company with great customer service.

I have ordered from crazy factory multiple times now and im really happy with the products. They are good quality at really decent prices. The custome...

T
Teresa
trustpilot.com Oct 01, 2025

I'm still waiting for my order and it'sโ€ฆ

I'm still waiting for my order and it's been almost a mont...

S
Stu
trustpilot.com Oct 01, 2025

Quick and easy ordering and delivery onโ€ฆ

Quick and easy orderin...

M
Mr Crawford
trustpilot.com Oct 01, 2025

Nice products

Nice products, very...

L
Luฤi
trustpilot.com Oct 01, 2025

Supercool

...

L
Linh
trustpilot.com Oct 01, 2025

Quality products

Quality products,...

L
Lisa Maree Donohoe
trustpilot.com Oct 01, 2025

Quality was crap ๐Ÿ˜”

...

M
Matthew Parker
trustpilot.com Oct 01, 2025

If only I could give 0 stars

If only I could give 0 stars. Donโ€™t buy it. Itโ€™s has been 21 days and I still...

b
bec haynes
trustpilot.com Oct 01, 2025

Exactly the jewellery I was.looking forโ€ฆ

Exactly the jewellery I wa...

I
Iva
trustpilot.com Oct 01, 2025

best jewelry company

the order is always correct, the material...

W
Wiktoria Szweda
trustpilot.com Oct 01, 2025

I still didnโ€™t get my order and itโ€™sโ€ฆ

I still didnโ€™t get my order and itโ€™s been two weeks since it was supposed be delivered. On their website it says that their packages are delivered bet...

S
Stella
trustpilot.com Oct 01, 2025

I always buy piercings here

I always buy piercings here. Piercings are great quality and...

H
Hayley John
trustpilot.com Oct 01, 2025

Very misleading.

Very misleading. Description says โ€˜clear ballsโ€™ and the photo on the page shows clear balls but they have come with white marble effect throughout the...

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Conclusion

Reviewers commonly report good value, a wide selection and acceptable material quality for piercing jewellery. Positive experiences often mention quick ordering, correct shipments and helpful customer support when replacements were needed. However, a recurring issue in several reviews is delayed or untrackable shipping, and some customers report defective items or misleading product images. Prospective buyers should check product photos and material notes carefully, confirm shipping/tracking policies before ordering, and document any issues when contacting support.