Reviews Analyzed
21
We Collect & Analyze Reviews
Crazy Factory
Experiences & Reviews
Crazy Factory is an e-commerce retailer focused on body jewellery and piercing supplies, offering a wide selection of styles and accessories. Shoppers typically use the site to browse materials, check sizing and order piercings and related items. When researching Crazy Factory, consumers often look for information about product materials, shipping times, returns and customer support experiences.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
17d
Overall Rating
4.0
Our Analysis
๐ฏ
Service quality
A small set of reviews praise helpful, responsive staff and order fulfilment, but the sample size is limited so results are cautious.
Share of mentions
Mixed
7%
๐ฐ
Value for money
Multiple reviewers describe products as affordable and reasonably priced, often noting good value for piercing jewellery compared with alternatives.
Share of mentions
Strong
10%
โก
User experience
Many reviews report quick, easy ordering and onโtime delivery, while several others highlight missing tracking information and delayed shipments.
Share of mentions
Mixed
20%
๐ง
Product quality
Numerous customers praise material quality and variety, but recurring reports mention defects, fit issues, allergic reactions or items not matching photos.
Share of mentions
Mixed
22%
๐
Communication
Few reviews mention contact with the company; some note fast, helpful replies, while others describe unhelpful or defensive responses regarding issues.
Share of mentions
Weak
5%
โญ
Overall experience
Most reviewers give positive overall impressions, highlighting product selection, quality and price despite occasional delivery or product problems.
Share of mentions
Strong
36%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 โ October 2025).
Really good company with great customer service.
"I have ordered from crazy factory multiple times now and im really happy with the products. They are good quality at really decent prices. The custome..."
Haganchris
Trustpilot
Oct 01, 2025
Featured for: Responsive customer service, order replaced quickly
I still didnโt get my order and itโsโฆ
"I still didnโt get my order and itโs been two weeks since it was supposed be delivered. On their website it says that their packages are delivered bet..."
Wiktoria Szweda
Trustpilot
Oct 01, 2025
Featured for: Long delivery, help center unhelpful
Very misleading.
"Very misleading. Description says โclear ballsโ and the photo on the page shows clear balls but they have come with white marble effect throughout the..."
Hayley John
Trustpilot
Oct 01, 2025
Featured for: Product not as pictured; poor response
best jewelry company
"the order is always correct, the material..."
Iva
Trustpilot
Oct 01, 2025
Featured for: Consistent orders, good material quality
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
C
Chris
trustpilot.com
Oct 01, 2025
2 orders placed and 2 orders fulfilledโฆ
2 orders placed and 2 orders fulfilled as expected, the quality is great...
L
Live ariel
trustpilot.com
Oct 01, 2025
its affordable and easy to use
its affordable and easy to...
D
Dasher
trustpilot.com
Oct 01, 2025
Very good although would have beenโฆ
Very good although would have been better to be able to track the shipment. I react...
I
Idaira Martin
trustpilot.com
Oct 01, 2025
Always amazing!!
...
E
Emi
trustpilot.com
Oct 01, 2025
Great experience
I'm very happy with my order. Everything arrived, well within the promised timeframe. The piercings look great and are of good quality. I had one smal...
S
Stian Evensen
trustpilot.com
Oct 01, 2025
Happy as always
Happy as always. BUT. Some of the treads on the piercings are Fuโฆ. Counted at least 3 bellybuttons and a few other ones from th...
E
Elizabeth
trustpilot.com
Oct 01, 2025
Quality products and a wide variety
Quality products and a wide va...
H
Haganchris
trustpilot.com
Oct 01, 2025
Really good company with great customer service.
I have ordered from crazy factory multiple times now and im really happy with the products. They are good quality at really decent prices. The custome...
T
Teresa
trustpilot.com
Oct 01, 2025
I'm still waiting for my order and it'sโฆ
I'm still waiting for my order and it's been almost a mont...
S
Stu
trustpilot.com
Oct 01, 2025
Quick and easy ordering and delivery onโฆ
Quick and easy orderin...
M
Mr Crawford
trustpilot.com
Oct 01, 2025
Nice products
Nice products, very...
L
Luฤi
trustpilot.com
Oct 01, 2025
Supercool
...
L
Linh
trustpilot.com
Oct 01, 2025
Quality products
Quality products,...
L
Lisa Maree Donohoe
trustpilot.com
Oct 01, 2025
Quality was crap ๐
...
M
Matthew Parker
trustpilot.com
Oct 01, 2025
If only I could give 0 stars
If only I could give 0 stars. Donโt buy it. Itโs has been 21 days and I still...
b
bec haynes
trustpilot.com
Oct 01, 2025
Exactly the jewellery I was.looking forโฆ
Exactly the jewellery I wa...
I
Iva
trustpilot.com
Oct 01, 2025
best jewelry company
the order is always correct, the material...
W
Wiktoria Szweda
trustpilot.com
Oct 01, 2025
I still didnโt get my order and itโsโฆ
I still didnโt get my order and itโs been two weeks since it was supposed be delivered. On their website it says that their packages are delivered bet...
S
Stella
trustpilot.com
Oct 01, 2025
I always buy piercings here
I always buy piercings here. Piercings are great quality and...
H
Hayley John
trustpilot.com
Oct 01, 2025
Very misleading.
Very misleading. Description says โclear ballsโ and the photo on the page shows clear balls but they have come with white marble effect throughout the...
Conclusion
Reviewers commonly report good value, a wide selection and acceptable material quality for piercing jewellery. Positive experiences often mention quick ordering, correct shipments and helpful customer support when replacements were needed. However, a recurring issue in several reviews is delayed or untrackable shipping, and some customers report defective items or misleading product images. Prospective buyers should check product photos and material notes carefully, confirm shipping/tracking policies before ordering, and document any issues when contacting support.