Reviewers commonly report good value, a wide selection and acceptable material quality for piercing jewellery. Positive experiences often mention quick ordering, correct shipments and helpful customer support when replacements were needed. However, a recurring issue in several reviews is delayed or untrackable shipping, and some customers report defective items or misleading product images. Prospective buyers should check product photos and material notes carefully, confirm shipping/tracking policies before ordering, and document any issues when contacting support.
Examples from available reviews (Apr 2022 – Feb 2026).
Good quality products, fair prices, and responsive customer service replacing lost order.
“I emailed them and had a reply within hours and had the items within a week.”
Order overdue two weeks and help center gave unhelpful responses.
“I still didn’t get my order and it’s been two weeks since it was supposed be delivered.”
Product differed from description and company cited photos showing white effect.
“they have come with white marble effect throughout them.”
Orders are always correct with perfect material quality and coupons.
“the order is always correct, the material quality is perfect, and i get free coupons🥹”
A small set of reviews praise helpful, responsive staff and order fulfilment, but the sample size is limited so results are cautious.
Multiple reviewers describe products as affordable and reasonably priced, often noting good value for piercing jewellery compared with alternatives.
Many reviews report quick, easy ordering and on‑time delivery, while several others highlight missing tracking information and delayed shipments.
Numerous customers praise material quality and variety, but recurring reports mention defects, fit issues, allergic reactions or items not matching photos.
Few reviews mention contact with the company; some note fast, helpful replies, while others describe unhelpful or defensive responses regarding issues.
Most reviewers give positive overall impressions, highlighting product selection, quality and price despite occasional delivery or product problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently visited Crazy Factory to get a new piercing, and I must say that I had an amazing experience. The store offers a wide variety of piercings at very affordable prices, making it the perfect place for anyone looking for a great deal.
One thing that stood out to me was the quality of their products. Despite being low-cost, all of their piercings are made with top-quality materials that ensure both safety and durability. In addition, they have a huge selection of different styles and designs to choose from, making it easy to find something unique that fits your personal taste.
The customer service at Crazy Factory was also exceptional - the staff were friendly and knowledgeable about each product they offered. They took the time to answer any questions I had and ensured that my overall experience was comfortable and satisfactory.
Overall, I highly recommend Crazy Factory as the world's number one piercing shop. With over 5 million satisfied customers since 2005, you can trust them for both their affordability and excellent quality products.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Crazy Factory is an e-commerce retailer focused on body jewellery and piercing supplies, offering a wide selection of styles and accessories. Shoppers typically use the site to browse materials, check sizing and order piercings and related items. When researching Crazy Factory, consumers often look for information about product materials, shipping times, returns and customer support experiences.