Reviewers commonly report good value, a wide selection and acceptable material quality for piercing jewellery. Positive experiences often mention quick ordering, correct shipments and helpful customer support when replacements were needed. However, a recurring issue in several reviews is delayed or untrackable shipping, and some customers report defective items or misleading product images. Prospective buyers should check product photos and material notes carefully, confirm shipping/tracking policies before ordering, and document any issues when contacting support.
Examples from available reviews (Apr 2022 – Feb 2026).
Good quality products, fair prices, and responsive customer service replacing lost order.
“I emailed them and had a reply within hours and had the items within a week.”
Order overdue two weeks and help center gave unhelpful responses.
“I still didn’t get my order and it’s been two weeks since it was supposed be delivered.”
Product differed from description and company cited photos showing white effect.
“they have come with white marble effect throughout them.”
Orders are always correct with perfect material quality and coupons.
“the order is always correct, the material quality is perfect, and i get free coupons🥹”
A small set of reviews praise helpful, responsive staff and order fulfilment, but the sample size is limited so results are cautious.
Multiple reviewers describe products as affordable and reasonably priced, often noting good value for piercing jewellery compared with alternatives.
Many reviews report quick, easy ordering and on‑time delivery, while several others highlight missing tracking information and delayed shipments.
Numerous customers praise material quality and variety, but recurring reports mention defects, fit issues, allergic reactions or items not matching photos.
Few reviews mention contact with the company; some note fast, helpful replies, while others describe unhelpful or defensive responses regarding issues.
Most reviewers give positive overall impressions, highlighting product selection, quality and price despite occasional delivery or product problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Product design faulty; rod and balls didn't fit and caused irritation.
“they keep falling off.”
Product design faulty; rod and balls didn't fit and caused irritation.
“they keep falling off.”
Good filter options and variety, but smallest sizes still too thick for some.
“I got myself a labret as nostril in the smallest version possible and unfortunately it was still a bit too thick”
Good filter options and variety, but smallest sizes still too thick for some.
“I got myself a labret as nostril in the smallest version possible and unfortunately it was still a bit too thick”
Parcel lost twice, poor problem solving, refund only after two months.
“After 2 full months I finally got the refund and that was the only good thing”
Parcel lost twice, poor problem solving, refund only after two months.
“After 2 full months I finally got the refund and that was the only good thing”
Item never arrived and customer service unhelpful; refund not received.
“Item never arrived ive contacted customer services who just say wait longer”
Item never arrived and customer service unhelpful; refund not received.
“Item never arrived ive contacted customer services who just say wait longer”
Items matched description and were protected; delivery was slow.
“only losing the star due to the time it took to be delivered”
Items matched description and were protected; delivery was slow.
“only losing the star due to the time it took to be delivered”
Good quality-to-price ratio, large selection, and fast shipping.
“Good quality/price, huge selection, fast shipping.”
Good quality-to-price ratio, large selection, and fast shipping.
“Good quality/price, huge selection, fast shipping.”
First order impressed reviewer with the product quality.
“I was amazed by the quality”
First order impressed reviewer with the product quality.
“I was amazed by the quality”
Products are good and inexpensive.
“Good products. Not expensive”
Products are good and inexpensive.
“Good products. Not expensive”
Multiple delivery failures and poor communication, refund only positive outcome.
“After 2 full months I finally got the refund”
Reviewer reports their order never arrived.
“MY ORDER NEVER ARRIVED”
Reviewer reports their order never arrived.
“MY ORDER NEVER ARRIVED”
Loyal customer praises low prices despite lack of tracking and recommends store.
“absolutely amazing. i only go here for my jewelry ever.”
Loyal customer praises low prices despite lack of tracking and recommends store.
“absolutely amazing. i only go here for my jewelry ever.”
Ordering was easy but product not yet received.
“easy to purchase 👍 can't give it 5 stars yet because I don't have the product”
Purchase process was easy but product hasn't arrived yet.
“easy to purchase 👍 can't give it 5 stars yet”
Quick shipping and attractive, high-quality piercings.
“the piercings are all so beautiful and of great quality.”
Orders ship quickly and the piercings are high quality.
“piercings are all so beautiful and of great quality.”
Trustworthy, reasonably priced quality piercings with long-lasting products.
“The most trustworthy and decently priced quality piercing store.”
Trustworthy store offering consistently lasting, good-quality piercings.
“The most trustworthy and decently priced quality piercing store.”
Good product variety and explanations but lacks sorting by thickness.
“There is no sorting by thickness.”
Wide item variety and good descriptions but no thickness sorting.
“There is no sorting by thickness.”
Long-term user finds jewelry cheap, good quality, and reliable.
“The jewelry is very cheap to buy and is always of good quality.”
Long-time customer finds jewelry affordable and consistently good quality.
“jewelry is very cheap to buy and is always of good quality.”
Waiting a week with no reply to emails and worried about being scammed.
“I’ve emailed them about my order and how to track it but I haven’t received a reply.”
Order delayed and emails about tracking received no response.
“I’ve emailed them about my order and how to track it but I haven’t received a reply.”
Wide selection of body jewelry available.
“Have great body jewellery to choose from”
Offers a great selection of body jewelry to choose from.
“Have great body jewellery to choose from”
Good packaging and selection; shipping to UK is slow and needs more options.
“The shipping is slow to the UK”
Good jewelry choice and packaging but shipping to UK is slow.
“The shipping is slow to the UK”
Website is easy to navigate and ordering is simple with fair prices.
“Easy to navigate Web site and easy to place my order.”
Website is easy to navigate and ordering is straightforward.
“Easy to navigate Web site and easy to place my order.”
Generally great but site search shows incomplete results and hides many items.
“when you searsh on the site you can't see all the items”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Crazy Factory is an e-commerce retailer focused on body jewellery and piercing supplies, offering a wide selection of styles and accessories. Shoppers typically use the site to browse materials, check sizing and order piercings and related items. When researching Crazy Factory, consumers often look for information about product materials, shipping times, returns and customer support experiences.