In this review set, experiences with Danbury Mint are mixed but skew toward negative: multiple recent reports describe unexpected charges, alleged automatic subscription enrollments and difficulty reaching or getting help from customer service. At the same time, at least one reviewer praised a personalized diamond pendant for accurate design and good finish (id 595). Several reviewers reported damaged items on arrival and unresolved return-label promises (id tp_6759ac1cfac5a3092e488c30). If you consider buying, carefully review subscription and billing terms, keep order and payment records, and confirm the returns process before completing a purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
They received a personalized pendant that exceeded expectations and sparkles beautifully.
“the diamond cut is perfect and it sparkles a lot.”
Company enrolled me in auto-ship and double-billed before shipping.
“I was enrolled in some auto shipment pay crap.”
Bracelet arrived broken and return label promised has not arrived.
“one bracelet out that was broken, with the pieces scattering all over.”
Some items are plated while others are genuine 9K gold; experiences vary.
“The gold is mostly plated but they do sell 9K gold which is good.”
Most reviewers report billing errors, unexpected charges and unhelpful or cancelling customer service interactions; a small number describe attentive order handling.
Comments on value vary: some items (e.g., reported 9K gold) are described positively while others are called plated or overpriced; few explicit price evaluations.
Multiple reviewers describe unexpected recurring charges, unwanted subscription enrollments and difficulty resolving billing issues, contrasting with a few smooth purchase reports.
Product reports range from well-made personalized jewelry to items arriving broken; reviewers cite inconsistent quality control and mixed product experiences.
Many reviewers report poor or nonresponsive communication, unfulfilled return-label promises and dismissive support; one reviewer noted clear step-by-step updates during ordering.
Overall impressions in these reviews lean negative due to recurring billing and service problems, though isolated positive experiences with specific jewelry purchases appear.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I was billed for an ongoing collection I never wanted and blamed.
“when I got billed for an on going "collection" I never wanted”
I was billed for an ongoing collection I never wanted and blamed.
“when I got billed for an on going "collection" I never wanted”
Customer service is unresponsive with long holds and deceptive shipping times.
“Hold time is always over 10 minutes no matter what time or day you call.”
Customer service is unresponsive with long holds and deceptive shipping times.
“Hold time is always over 10 minutes no matter what time or day you call.”
They charged me through a sister company and provided poor customer support.
“I ordered 1 coin from Danbury Mint and have been charged with coins constantly from PCS Stamps.”
They charged me through a sister company and provided poor customer support.
“I ordered 1 coin from Danbury Mint and have been charged with coins constantly from PCS Stamps.”
Shipping timeframe was delayed from 3-5 days to two weeks and no replies.
“it was scheduled to be shipped a entire TWO WEEKS later.”
Shipping timeframe was delayed from 3-5 days to two weeks and no replies.
“it was scheduled to be shipped a entire TWO WEEKS later.”
They automatically enrolled me in costly monthly purchases and ignored refund requests.
“They automatically enrolled me in a monthly purchase with the price at least twice the value.”
They automatically enrolled me in costly monthly purchases and ignored refund requests.
“They automatically enrolled me in a monthly purchase with the price at least twice the value.”
They enrolled me in a costly subscription and ignored refund requests.
“they also charged me TWICE for that promotional coin.”
Received the shimmering sea pendant quickly and found it spectacular.
“Just received the shimmering sea pendent and it is spectacular!”
Received the shimmering sea pendant quickly and found it spectacular.
“Just received the shimmering sea pendent and it is spectacular!”
They sent a fake gift order purportedly from my deceased father.
“They had the nerve to send out a "gift" from my deceased father to my mother.”
They sent a fake gift order purportedly from my deceased father.
“They had the nerve to send out a "gift" from my deceased father to my mother.”
They sent a fake gift order purportedly from my deceased father.
“They had the nerve to send out a "gift" from my deceased father to my mother.”
I waited 45 minutes to cancel and dealt with a condescending representative.
“Held on the phone for 45 minutes to cancel a bait and switch cancellation”
I returned two unsolicited products and have not been reimbursed after a month.
“It’s been over a month now and they still haven’t reimburse me for the money they took out of my account.”
I returned two unsolicited products and have not been reimbursed after a month.
“It’s been over a month now and they still haven’t reimburse me for the money they took out of my account.”
I returned unsolicited items and have not received a refund after a month.
“It's been a month. I have not gotten refunded my money”
They sent a mailer that suggested a daughter should receive a wife's gift.
“They sent out a mailer that suggested my dad should give me his daughter a wife gift”
They sent a mailer that suggested a daughter should receive a wife's gift.
“They sent out a mailer that suggested my dad should give me his daughter a wife gift”
The birthstone ring tarnished and promised replacement has not arrived.
“It's been almost 3 months and still haven't seen the replacement ring.”
Ring finish is tarnishing and company failed to respond promptly.
“it's tarnishing and I can't seem to bring back the beautiful silver brilliance.”
Ring finish is tarnishing and company failed to respond promptly.
“it's tarnishing and I can't seem to bring back the beautiful silver brilliance.”
Company enrolled me in auto-ship and double-billed before shipping.
“I was enrolled in some auto shipment pay crap.”
They charged my card for an unknown subscription and refused help.
“They are nothing but fraudsters acting as a legitimate entity.”
Card was charged and customer service was unreachable after ordering.
“my Amex was charged $105.95, and I didn’t make a purchase on this website.”
Earring broke on first wear and customer service was nonexistent.
“Earing fell apart first time worn.”
Bracelet arrived broken and return label promised has not arrived.
“one bracelet out that was broken, with the pieces scattering all over.”
They enrolled me in monthly shipments and charged my account without permission.
“I will now receive 2 coins a month which I didn’t agree to.”
Some items are plated while others are genuine 9K gold; experiences vary.
“The gold is mostly plated but they do sell 9K gold which is good.”
They claim returned item wasn't received despite pickup proof; service rude.
“I RTS a package to the company and they are claiming item was not received”
They canceled my orders despite charging my card and provided no clear explanation.
“my card was not charged when in fact it was.”
They charged my card for items I didn't order and customer service was unreachable.
“On my February statement I noticed another order from danbury mint for another bracelet I never ordered.”
I canceled but received another order and couldn't get a clear resolution.
“I was assured that it was canceled and I would receive no more orders.”
An unconfirmed charge appeared and they required a confirmation number to assist.
“No order confirmation, No shipping notification, and to date, No product.”
Reviewer accuses company of deceptive practices and taking customers' money.
“They are sneaky.and they get paid by twisting words and trickin u...”
Earrings tarnished and lost stones despite never being worn.
“The earrings were tarnished and two of the stones were missing.”
They demanded full payment unexpectedly and accused me of owing money.
“They claim I owe them money which I don't”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Danbury Mint is a U.S.-based retailer of collectibles, jewelry, coins and licensed memorabilia sold via online and direct-mail channels. The company offers personalized items and catalog- or subscription-style product programs. Consumers searching reviews typically look for information about product craftsmanship, billing/subscription practices, returns and customer service responsiveness.