In this review set, experiences with Danbury Mint are mixed but skew toward negative: multiple recent reports describe unexpected charges, alleged automatic subscription enrollments and difficulty reaching or getting help from customer service. At the same time, at least one reviewer praised a personalized diamond pendant for accurate design and good finish (id 595). Several reviewers reported damaged items on arrival and unresolved return-label promises (id tp_6759ac1cfac5a3092e488c30). If you consider buying, carefully review subscription and billing terms, keep order and payment records, and confirm the returns process before completing a purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
They received a personalized pendant that exceeded expectations and sparkles beautifully.
“the diamond cut is perfect and it sparkles a lot.”
Company enrolled me in auto-ship and double-billed before shipping.
“I was enrolled in some auto shipment pay crap.”
Bracelet arrived broken and return label promised has not arrived.
“one bracelet out that was broken, with the pieces scattering all over.”
Some items are plated while others are genuine 9K gold; experiences vary.
“The gold is mostly plated but they do sell 9K gold which is good.”
Most reviewers report billing errors, unexpected charges and unhelpful or cancelling customer service interactions; a small number describe attentive order handling.
Comments on value vary: some items (e.g., reported 9K gold) are described positively while others are called plated or overpriced; few explicit price evaluations.
Multiple reviewers describe unexpected recurring charges, unwanted subscription enrollments and difficulty resolving billing issues, contrasting with a few smooth purchase reports.
Product reports range from well-made personalized jewelry to items arriving broken; reviewers cite inconsistent quality control and mixed product experiences.
Many reviewers report poor or nonresponsive communication, unfulfilled return-label promises and dismissive support; one reviewer noted clear step-by-step updates during ordering.
Overall impressions in these reviews lean negative due to recurring billing and service problems, though isolated positive experiences with specific jewelry purchases appear.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
A representative was rude and the fleece jackets seemed cheaply made.
“The Customer Service Representative for Danbury Mint was very rude to me.”
Shipping times were later than advertised and customer service was unresponsive.
“items stated to ship in 2-3 days, however you don't find out your item won't ship until after Christmas”
They repeatedly sent jewelry to my elderly mother, creating a $566 charge.
“This company has completely taken advantage of my 85 year old mother.”
I was charged later for a recurring collection despite no disclosure at purchase.
“Purchased coin for good price and no indication that I was signing up for recurring charges.”
Figurines are outstanding quality and enjoyable for longtime collecting.
“The quality of the figurines are outstanding”
Customer service was non-existent and I couldn't contact them about my order.
“I have found their Customer Service to be pretty much non-existant”
They sent overpriced ongoing coins and customer service was unresponsive.
“three wildly overpriced coins arrived in the post”
I loved the idea of having my daughter, her name and birthdate within the diamond pendant. So, when I came across a personalized diamond pendant at Danburymint.com, I knew that it was the right place to make a purchase..The purchase was done on-line at and was very easy to do. I felt like I had someone looking out for me because I was made aware of all the steps involved in getting the pendant made. When I received the pendant, it was more than I expected. The design was done exactly how I wanted it to be and the diamond cut is perfect and it sparkles a lot. My little princess wears it every single day. She never takes it off. And that makes me feel really happy because I know she thinks of me whenever she wears it. I am even more glad that I opted for this gift. I am very pleased with the product and would recommend it to others.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Danbury Mint is a U.S.-based retailer of collectibles, jewelry, coins and licensed memorabilia sold via online and direct-mail channels. The company offers personalized items and catalog- or subscription-style product programs. Consumers searching reviews typically look for information about product craftsmanship, billing/subscription practices, returns and customer service responsiveness.