Reviews Analyzed
21
We Collect & Analyze Reviews
DeMellier
Experiences & Reviews
DeMellier is a contemporary handbag and accessories brand offering structured leather bags sold online. Consumers looking for reviews typically evaluate its craftsmanship, delivery and after-sales support when deciding on purchases.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
23d
Overall Rating
4.6
Our Analysis
๐ฏ
Service quality
Most reviews describe helpful, responsive customer service and prompt delivery; a minority report problems with refunds or returns handling.
Share of mentions
Strong
18%
๐ฐ
Value for money
Only a few reviewers mention price: some call the bags good value for a mid-luxury item, one buyer felt the cost wasn't justified after defects.
Share of mentions
Mixed
3%
โก
User experience
Shopping and delivery are frequently described as fast and smooth; isolated cases highlight negative return experiences or refund delays.
Share of mentions
Strong
14%
๐ง
Product quality
Most reviewers praise materials, craftsmanship and finish; a small number report manufacturing defects or a design fault affecting usability.
Share of mentions
Strong
26%
๐
Communication
Customer support is commonly reported as helpful and empathetic, though a few reviews call out poor or slow communication around returns.
Share of mentions
Strong
11%
โญ
Overall experience
Overall sentiment is positive with many repeat buyers and recommendations; a small subset report serious issues with returns or design.
Share of mentions
Strong
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (July 2022 โ October 2025).
Awful return experience
"Awful return experience. The ordered bag had a lot of leather issues, uneven sewing of the material, which made the bag look like a fake and not "good..."
Piotr Kaลบmierczak
Trustpilot
Oct 01, 2025
Featured for: faulty product and poor returns communication
Faulty design. A bag that cannot stand up!
"Received The Nano Montreal handbag, which clearly has a design fault as the weight of the lock is too heavy that the bag cannot stand up. Having reach..."
Danielle White
Trustpilot
Oct 01, 2025
Featured for: design fault; refund denied
Perfect craftsmanship with high qualityโฆ
"Perfect craftsmanship with high quality material. Definitely use all my Demellier bags more than my other luxury bag collections. The delivery experie..."
Alex Fan
Trustpilot
Oct 01, 2025
Featured for: craftsmanship and fast delivery
I just love the bag
"I just love the bag. It was d delivered super fast and they even take care of the import taxes if you order from a different country like me. Itโs an..."
Yvonne Holloway
Trustpilot
Oct 01, 2025
Featured for: fast delivery, import taxes covered
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
K
Karen Overington
trustpilot.com
Oct 01, 2025
Beautifully made
Beautifully made, stylish and...
P
Piotr Kaลบmierczak
trustpilot.com
Oct 01, 2025
Awful return experience
Awful return experience. The ordered bag had a lot of leather issues, uneven sewing of the material, which made the bag look like a fake and not "good...
N
Natalie OโBrien
trustpilot.com
Oct 01, 2025
First of all
First of all, I adore the bag, itโs specious and the quality is superb. I was amazed by the fast delivery process and how customer service went above...
M
Mary Ann
trustpilot.com
Oct 01, 2025
New York Bags
So far I bought 4 new york bags. Mocha Suede, dark sand, burgundy and leopard effect. I loooove all of them. I want to buy all colors. Very high quali...
K
Karen Murdoch
trustpilot.com
Oct 01, 2025
Gorgeous bag
Saw this brand via YouTube content creator I follow and I liked the values of the company, when I saw The Miam...
A
Alex Fan
trustpilot.com
Oct 01, 2025
Perfect craftsmanship with high qualityโฆ
Perfect craftsmanship with high quality material. Definitely use all my Demellier bags more than my other luxury bag collections. The delivery experie...
A
Andra Smadu
trustpilot.com
Oct 01, 2025
Gorgeous bags
Gorgeous bags! I bought a New York midi and I love everything about it! The color (Mocha) is spot on...
n
nicky
trustpilot.com
Oct 01, 2025
This is my 4th bag and I love it
This is my 4th bag and I love it! I love the packaging, makes it...
N
Nikki
trustpilot.com
Oct 01, 2025
Having seen these bags around for aโฆ
Having seen these bags around for a while, I wanted to know what the hype was all about. So I made a purchas...
J
Jo
trustpilot.com
Oct 01, 2025
I could literally write a love letterโฆ
I could literally write a love letter to my bagโฆ. It is ab...
E
Erika
trustpilot.com
Oct 01, 2025
Always great quality, perfect service
I have 3 handbags already. Always great qu...
M
Merrill Kotok
trustpilot.com
Oct 01, 2025
Beautifully made
Beautifully made, gre...
J
Julia Groom
trustpilot.com
Oct 01, 2025
DeMillier handbags are beautifullyโฆ
DeMillier handbags are beautifully made, great quality, and lovely to wear. I have 4 o...
A
Amanda Stephenson
trustpilot.com
Oct 01, 2025
Stylish
Stylish, well made & a really good price point which I feel is important given how expensive designer bags have become. Ver...
T
Teresa
trustpilot.com
Oct 01, 2025
Good customer service
Good customer service. Design @ quality are what I like about these...
C
C Mc Bristol
trustpilot.com
Oct 01, 2025
Happy customer!
I own several Demellier bags. I love the ethos of the company - and the design and quality of the bags is...
A
Andra Paraschiv
trustpilot.com
Oct 01, 2025
Everything was perfect
Everything was perfectโ from se...
D
Danielle White
trustpilot.com
Oct 01, 2025
Faulty design. A bag that cannot stand up!
Received The Nano Montreal handbag, which clearly has a design fault as the weight of the lock is too heavy that the bag cannot stand up. Having reach...
R
Rachel
trustpilot.com
Oct 01, 2025
Couldn't be any better
Couldn't be any better. Bought 2 counterfeit products on Vinted and DeMellier were so helpful...
Y
Yvonne Holloway
trustpilot.com
Oct 01, 2025
I just love the bag
I just love the bag. It was d delivered super fast and they even take care of the import taxes if you order from a different country like me. Itโs an...
Conclusion
Reviewers most often praise DeMellier for materials, finish and consistent craftsmanship, with many buyers reporting repeat purchases. Delivery and shopping experience are commonly described as fast and smooth (some buyers report multi-day international delivery). A small number of reviews describe product defects (uneven sewing or a hardware/design issue causing a bag not to stand) and problems with returns or refunds. If you are considering a purchase, check the retailer return policy and inspect items on arrival; contact support for authenticity checks or documented issues, since both positive support experiences and negative refund reports appear in recent reviews.