Reviews mostly praise the leather quality, craftsmanship, and presentation. Many customers describe quick, hands-on support with delivery, authentication, and repairs. A small number report major breakdowns in service around returns and refunds. A few also point to practical design issues such as color transfer, open tops, and bags that wonโt stand upright.
Examples from available reviews (Jul 2022 โ Mar 2026).
Beautiful bag with very good leather and service, reviewer really liked it.
“Very good leather and service.”
Enjoys the bag; customer support resolved an issue quickly and professionally.
“it was dealt with quickly and professionally by demelliers customer support”
Reviewer found product quality poor and customer service disappointing.
“The quality is not good and customer service disappointing.”
Bag design flaw prevents it from standing upright and refund denied.
“Faulty design. A bag that cannot stand up!”
Many reviews describe prompt, hands-on help that sped up deliveries, confirmed counterfeit concerns, and arranged repairs. Shoppers often mention quick replies, easy tracking, and considerate staff. A minority report slow refunds or frustrating return experiences, and those reviews tend to come with lower ratings.
Multiple shoppers say the bags look stylish and feel well made for the stated price point. Some repeat buyers point to steady quality across purchases as a reason to return. Complaints about poor value appear rarely in the sample.
Many customers highlight the unboxing, packaging, and how the bags fit their intended use. A smaller group reports practical problems: color transfer onto clothing, tops that stay too open and let items fall out, and bags that feel unstable. These issues show up less often but draw strongly negative reactions.
Many reviewers focus on high-quality leather, careful craftsmanship, and durable build. A few mention defects, unstable hardware, or clearly poor quality, and those reviews usually have the lowest ratings. Packaging and presentation come up repeatedly as signs of care.
Reviewers often note clear tracking updates and direct, helpful replies when problems come up. Several describe the company spotting counterfeit items and providing authenticity support. A limited number report weak communication during returns and refunds.
Most reviewers describe very satisfying purchases and come back to buy more bags. A small subset reports strong dissatisfaction linked to design issues or refund handling. Ratings skew high with a few sharp lows, creating a clear split in sentiment.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: March 2026
Beautiful bag with very good leather and service, reviewer really liked it.
“Very good leather and service.”
Enjoys the bag; customer support resolved an issue quickly and professionally.
“it was dealt with quickly and professionally by demelliers customer support”
Beautiful bag with good quality leather arrived well packed within days.
“Good quality leather.”
Support helped expedite delivery so the bag arrived in time.
“support team helped me”
Reviewer found product quality poor and customer service disappointing.
“The quality is not good and customer service disappointing.”
Very well-structured leather bag; reviewer loves the purchase.
“Very well structured beautiful leather.”
Stunning design, quality exceeded expectations, and packaging felt special.
“the quality of the bag exceeded my expectations”
Loves small Stockholm bag; light, versatile, and beautiful shade.
“Love my small Stockholm bag”
Personalized elegant bag but impractical; open design risks items falling out.
“it is too open and risks things falling out”
Bag is gorgeous with stunning quality despite unhelpful customer service.
“itโs gorgeous with a stunning quality!”
Third purchase; well-designed bags and beautifully presented packaging.
“The bags are well designed and made.”
Damaged limited edition bag; lifetime repairs service was excellent and fast.
“the service was second to none”
Timeless designs and high leather quality, though some locks seem unstable.
“the overall quality remains high, especially of the leather.”
Very happy with Miami bag size; excellent service and outstanding quality.
“quality of the bag is outstanding”
Amazing bag with best quality and a lovely color.
“Best quality and lovely colour”
Clear tracking and early delivery; beautiful packaging and excited to use bag.
“It even showed up sooner than I anticipated.”
Company staff resolved a scam issue and provided the genuine bag promptly.
“your staff were amazing”
Beautiful leopard Miami bag transfers color onto light clothing.
“the bag left black marks on light-coloured clothing”
Happy with Miami bag and received exceptional, fast, and caring customer service.
“the most exceptional customer service experience”
Outstanding service with fast delivery, easy tracking, and elegant craftsmanship.
“Outstanding service, fast delivery, and easy tracking”
Beautifully made, stylish bags; reviewer now owns three.
“Beautifully made, stylish and on trend bags, I now have 3!”
Poor return process and slow refund with bad customer communication.
“Awful return experience.”
Adore bag; spacious with superb quality and fast helpful service.
“the quality is superb.”
Bought four New York bags; very high quality and vivid colors.
“Very high quality.”
Discovered brand online and received a gorgeous Miami Leopard bag.
“Bag arrived and it is gorgeous”
Excellent craftsmanship and high-quality materials with superb delivery.
“Perfect craftsmanship with high quality material.”
Loves the New York midi's color, perfect size, and overall quality.
“I bought a New York midi and I love everything about it!”
Fourth bag purchase; reviewer loves the packaging and experience.
“This is my 4th bag and I love it!”
Liked the charity affiliation and found the bag quality very good.
“the quality is very good.”
Absolutely gorgeous bag with superb quality and divine styling.
“Superb quality and simply divine styling”
Has three handbags and praises great quality and perfect service.
“Always great quality, perfect service!”
Handbags are beautifully made and great looking.
“Beautifully made, great looking handbags!!”
Beautifully made, great-quality handbags with good customer service and quick delivery.
“DeMillier handbags are beautifully made, great quality, and lovely to wear.”
Stylish, well-made bags at a good price point with good customer care.
“Stylish, well made & a really good price point”
Good customer service and fast dispatch arriving in three to four days.
“Good customer service.”
Several bags owned; design and quality excellent and repair process simple.
“the process was very simple.”
Everything was perfect, including service and the received product.
“Everything was perfectโ from service to the product I received.”
Bag design flaw prevents it from standing upright and refund denied.
“Faulty design. A bag that cannot stand up!”
DeMellier helped identify counterfeits and provided a counterfeit report.
“DeMellier were so helpful.”
Luxurious Hudson suede bag arrived fast and import taxes were handled.
“they even take care of the import taxes”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
DeMellier designs and sells leather handbags and small leather goods. The range includes structured shoulder bags, crossbody styles, totes, and accessories made from calf and other leathers. Shoppers can buy through the brandโs website and select retail partners. The company shares care guidance and offers customer support for shipping and repairs. Product pages usually list materials, dimensions, and care instructions to help compare styles.