Reviewers most often praise DeMellier for materials, finish and consistent craftsmanship, with many buyers reporting repeat purchases. Delivery and shopping experience are commonly described as fast and smooth (some buyers report multi-day international delivery). A small number of reviews describe product defects (uneven sewing or a hardware/design issue causing a bag not to stand) and problems with returns or refunds. If you are considering a purchase, check the retailer return policy and inspect items on arrival; contact support for authenticity checks or documented issues, since both positive support experiences and negative refund reports appear in recent reviews.
Examples from available reviews (Jul 2022 – Feb 2026).
Poor return process and slow refund with bad customer communication.
“Awful return experience.”
Bag design flaw prevents it from standing upright and refund denied.
“Faulty design. A bag that cannot stand up!”
Excellent craftsmanship and high-quality materials with superb delivery.
“Perfect craftsmanship with high quality material.”
Luxurious Hudson suede bag arrived fast and import taxes were handled.
“they even take care of the import taxes”
Most reviews describe helpful, responsive customer service and prompt delivery; a minority report problems with refunds or returns handling.
Only a few reviewers mention price: some call the bags good value for a mid-luxury item, one buyer felt the cost wasn't justified after defects.
Shopping and delivery are frequently described as fast and smooth; isolated cases highlight negative return experiences or refund delays.
Most reviewers praise materials, craftsmanship and finish; a small number report manufacturing defects or a design fault affecting usability.
Customer support is commonly reported as helpful and empathetic, though a few reviews call out poor or slow communication around returns.
Overall sentiment is positive with many repeat buyers and recommendations; a small subset report serious issues with returns or design.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Beautiful bag with very good leather and service, reviewer really liked it.
“Very good leather and service.”
Enjoys the bag; customer support resolved an issue quickly and professionally.
“it was dealt with quickly and professionally by demelliers customer support”
Beautiful bag with good quality leather arrived well packed within days.
“Good quality leather.”
Support helped expedite delivery so the bag arrived in time.
“support team helped me”
Reviewer found product quality poor and customer service disappointing.
“The quality is not good and customer service disappointing.”
Very well-structured leather bag; reviewer loves the purchase.
“Very well structured beautiful leather.”
Stunning design, quality exceeded expectations, and packaging felt special.
“the quality of the bag exceeded my expectations”
Loves small Stockholm bag; light, versatile, and beautiful shade.
“Love my small Stockholm bag”
Personalized elegant bag but impractical; open design risks items falling out.
“it is too open and risks things falling out”
Bag is gorgeous with stunning quality despite unhelpful customer service.
“it’s gorgeous with a stunning quality!”
Third purchase; well-designed bags and beautifully presented packaging.
“The bags are well designed and made.”
Damaged limited edition bag; lifetime repairs service was excellent and fast.
“the service was second to none”
Timeless designs and high leather quality, though some locks seem unstable.
“the overall quality remains high, especially of the leather.”
Very happy with Miami bag size; excellent service and outstanding quality.
“quality of the bag is outstanding”
Amazing bag with best quality and a lovely color.
“Best quality and lovely colour”
Clear tracking and early delivery; beautiful packaging and excited to use bag.
“It even showed up sooner than I anticipated.”
Company staff resolved a scam issue and provided the genuine bag promptly.
“your staff were amazing”
Beautiful leopard Miami bag transfers color onto light clothing.
“the bag left black marks on light-coloured clothing”
Happy with Miami bag and received exceptional, fast, and caring customer service.
“the most exceptional customer service experience”
Outstanding service with fast delivery, easy tracking, and elegant craftsmanship.
“Outstanding service, fast delivery, and easy tracking”
Beautifully made, stylish bags; reviewer now owns three.
“Beautifully made, stylish and on trend bags, I now have 3!”
Poor return process and slow refund with bad customer communication.
“Awful return experience.”
Adore bag; spacious with superb quality and fast helpful service.
“the quality is superb.”
Bought four New York bags; very high quality and vivid colors.
“Very high quality.”
Discovered brand online and received a gorgeous Miami Leopard bag.
“Bag arrived and it is gorgeous”
Excellent craftsmanship and high-quality materials with superb delivery.
“Perfect craftsmanship with high quality material.”
Loves the New York midi's color, perfect size, and overall quality.
“I bought a New York midi and I love everything about it!”
Fourth bag purchase; reviewer loves the packaging and experience.
“This is my 4th bag and I love it!”
Liked the charity affiliation and found the bag quality very good.
“the quality is very good.”
Absolutely gorgeous bag with superb quality and divine styling.
“Superb quality and simply divine styling”
Has three handbags and praises great quality and perfect service.
“Always great quality, perfect service!”
Handbags are beautifully made and great looking.
“Beautifully made, great looking handbags!!”
Beautifully made, great-quality handbags with good customer service and quick delivery.
“DeMillier handbags are beautifully made, great quality, and lovely to wear.”
Stylish, well-made bags at a good price point with good customer care.
“Stylish, well made & a really good price point”
Good customer service and fast dispatch arriving in three to four days.
“Good customer service.”
Several bags owned; design and quality excellent and repair process simple.
“the process was very simple.”
Everything was perfect, including service and the received product.
“Everything was perfect— from service to the product I received.”
Bag design flaw prevents it from standing upright and refund denied.
“Faulty design. A bag that cannot stand up!”
DeMellier helped identify counterfeits and provided a counterfeit report.
“DeMellier were so helpful.”
Luxurious Hudson suede bag arrived fast and import taxes were handled.
“they even take care of the import taxes”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
DeMellier is a contemporary handbag and accessories brand offering structured leather bags sold online. Consumers looking for reviews typically evaluate its craftsmanship, delivery and after-sales support when deciding on purchases.