Reviews for Direct CBD Online in this dataset are limited but point to recurring buyer concerns about shipping reliability and customer support responsiveness. One reviewer reported an order more than ten days past the promised delivery date and poor communication, while also noting a broad product selection. Consumers researching this retailer should verify current shipping estimates, read the seller’s refund and return policies, and consider contacting support before ordering. Comparing prices and delivery guarantees across multiple sellers can help mitigate the risk of delays or unresolved orders.
Examples from available reviews (Sep 2020 – Feb 2026).
Seller offered good product selection but failed to communicate delivery delays.
“The delivery experience is very poor.”
Reviewer reports late delivery and lack of proactive updates; order was overdue by more than ten days and required repeated contact attempts.
Reviewer felt the service did not justify the purchase, advising others to pay more elsewhere rather than risk delays and poor support.
Checkout showed a promised delivery date but the order arrived late; the overall shopping experience was described as time-consuming and frustrating.
Reviewer praised the site's product selection, noting a wide range of CBD items, but did not comment on the tincture's quality specifically.
Customer service was described as unresponsive; reviewer said they had to chase the company and received no timely explanations for delays.
The single reviewer concluded the experience was unsatisfactory and recommended against buying due to delivery and support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Summary of underlying review
Package arrived opened with unsealed mylar bag and strong smell.
“the mylar bag was not vacuum sealed”
Summary of underlying review
Reviewer alleges product was laced with meth causing cardiac arrest.
“THEY ARE LACING IT WITH METHAMPHETAMINE.”
Summary of underlying review
Product excellent quality and great price; will reorder many times.
“Amazing Value- The product is excellent quality”
Summary of underlying review
Reviewer advises not to use USPS due to unreliability.
“Please don't use USPS. Can't be trusted.”
Summary of underlying review
Great deal: solid flower, fast shipping, reviewer very happy.
“solid flower, and very fast shipping”
Summary of underlying review
Order received quickly with accurate tracking; pleased with product.
“Tracking information was accurate.”
Summary of underlying review
No problems; timely orders and positive overall experience with products.
“I've always gotten my orders in the mail in a timely manner.”
Summary of underlying review
Only five of eleven ordered joints were received and no response.
“I received 5 out of the 11 emailed and no response yet”
Summary of underlying review
Longtime customer upset about more than double price increase and packaging.
“my order from April 24 is now more than double the cost”
Summary of underlying review
Unable to place order and cannot contact company; no confirmation received.
“got no confirmation”
Summary of underlying review
Shipping delayed beyond promised date and customer service unresponsive.
“This is the slowest shipping I have ever dealt with”
Summary of underlying review
Lack of communication despite product issues; one item moist, another dry.
“Such a lack of communication with these people”
Summary of underlying review
Package not scanned at sorting center; reviewer asks if this is normal.
“hasn't been scanned out of the Vegas sorting center”
Summary of underlying review
Consistent quality products, excellent shipping and customer service experience.
“quality products, excellent shipping time, great customer service”
Summary of underlying review
Order was declined; refund delayed and reviewer upset at denial.
“this company decides to decline my order”
Summary of underlying review
First order was excellent with extra product included; very satisfied.
“they sent me an extra bag of Pink Runtz smalls”
Summary of underlying review
Order cancelled and customer banned after fraud issues; poor communication.
“They cancelled my order for fraud without a word”
Summary of underlying review
Reviewer found rat turds in their order of THC-A flower.
“I discovered it has Ratt Turds in my order I received.”
Summary of underlying review
Reviewer reports rat turds in batch and lack of company response.
“rat turds in a batch of mixed THCA”
Summary of underlying review
Multiple orders satisfied; great budget THC-A deals for Texas customers.
“insane budget Thc-A deals”
Summary of underlying review
Repeated payment denials and difficulty contacting company for resolution.
“Credit card denied repeatedly”
The only positive thing I can say about this website is it has a great selection of CBD products but everything else is 0 stars. The delivery experience is very poor. I purchased tincture oil based on the delivery date promised at the checkout page. But it has been overdue for over 10 days and no one bothers to communicate with you the delay and you need to chase & wait to hear back from customer services. I hope I will get my order at some point, or at least my money back. Don’t bother is my advice, go elsewhere even if it cost more. This company is a real waste of time. Not recommended.
Summary of underlying review
Reviewer very pleased with product and service.
“Great product and great service!”
Summary of underlying review
Staff are helpful and products arrive on time.
“Always helpful and friendly.”
Summary of underlying review
Product helps reviewer and is the best they've tried.
“your product is the best I have tried”
Summary of underlying review
Product is quality and works as intended.
“Product is quality and works as intended.”
Summary of underlying review
Topical hemp provided excellent results and prompt delivery.
“I've used this topical hemp before, with excellent results.”
Summary of underlying review
Product good and responsive service; delivery issue blamed on USPS.
“Not their problem U.S. Post office delivery.”
Summary of underlying review
Product not received yet; reviewer will update rating upon delivery.
“I have Not Received Product ordered from Hemp Direct.”
Summary of underlying review
Company praised for responsive phone service and high-quality products.
“All the products sold are pure and of the highest Quality.”
Summary of underlying review
Responsive customer service, well-packaged orders, and fast delivery.
“I receive my order in 2 to 4 days.”
Summary of underlying review
CBD ointment delivered quickly and relieves husband's hand aching.
“The CBD ointment was delivered very quickly.”
Summary of underlying review
CBD relieved back pain better than other brands tried.
“CBD had helped me with my backpain”
Summary of underlying review
Product looks good and delivery was very timely.
“Very timely in their delivery.”
Summary of underlying review
Reliable, reasonably priced products delivered within a couple days.
“They get your product to you usually within a couple days”
Summary of underlying review
Reviewer finds products awesome and company very reliable.
“Awesome Products! Very reliable company!”
Summary of underlying review
Easy website, fast shipping, and quick customer service responses.
“Easy to use website.”
Summary of underlying review
Friendly staff, rapid order responses, long-term customer loyalty.
“Staff always friendly”
Summary of underlying review
Product and customer service are both praised.
“Great customer service!”
Summary of underlying review
Longtime buyer recommends company for quality and fast service.
“Quality products, reasonable prices, fast shipping, and great customer service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Direct CBD Online is an online retailer that sells CBD products such as tinctures, oils, and other hemp-derived items. Consumers commonly consult third-party reviews to evaluate service, shipping, product range, and support before purchasing. When researching this merchant, reviewers typically focus on delivery reliability, customer service responsiveness, product selection, and refund or return experiences.