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Direct CBD Online
Reviews & Experiences

Reviews for Direct CBD Online in this dataset are limited but point to recurring buyer concerns about shipping reliability and customer support responsiveness. One reviewer reported an order more than ten days past the promised delivery date and poor communication, while also noting a broad product selection. Consumers researching this retailer should verify current shipping estimates, read the seller’s refund and return policies, and consider contacting support before ordering. Comparing prices and delivery guarantees across multiple sellers can help mitigate the risk of delays or unresolved orders.

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Overview & Key Metrics

Review count
41
Sources
trustpilot.com, Collected.reviews
Last updated
February 2026

What reviewers often mention

🎯

Service quality

Reviewer reports late delivery and lack of proactive updates; order was overdue by more than ten days and required repeated contact attempts.

💰

Value for money

Reviewer felt the service did not justify the purchase, advising others to pay more elsewhere rather than risk delays and poor support.

⚡

User experience

Checkout showed a promised delivery date but the order arrived late; the overall shopping experience was described as time-consuming and frustrating.

🔧

Product quality

Reviewer praised the site's product selection, noting a wide range of CBD items, but did not comment on the tincture's quality specifically.

📞

Communication

Customer service was described as unresponsive; reviewer said they had to chase the company and received no timely explanations for delays.

⭐

Overall experience

The single reviewer concluded the experience was unsatisfactory and recommended against buying due to delivery and support failures.

All Reviews

For each review, the core experience based on original source reviews.

All Reviews

Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026

NK
Dec 04, 2025 · trustpilot.com
Ryan Noble
Sep 13, 2025 · trustpilot.com
Brandon
Jul 10, 2025 · trustpilot.com
Rob Sum
Jun 22, 2025 · trustpilot.com
Miller Time
May 06, 2025 · trustpilot.com
Donna Teta
May 02, 2025 · trustpilot.com
Kyle Lee
Apr 17, 2025 · trustpilot.com
Karina Tejada
Apr 17, 2025 · trustpilot.com
Travis Todd
Apr 10, 2025 · trustpilot.com
Donald Taylor
Jan 13, 2025 · trustpilot.com
Mike
Dec 07, 2024 · trustpilot.com
SavageTips
Dec 06, 2024 · trustpilot.com
Chris Hale
Dec 02, 2024 · trustpilot.com
Lori Ballenger
Nov 08, 2024 · trustpilot.com
Ross Lindsey
Oct 31, 2024 · trustpilot.com
Nicholas Broyles
Sep 16, 2024 · trustpilot.com
Jack
Jun 13, 2024 · trustpilot.com
Michael Hood
May 29, 2024 · trustpilot.com
James Rose
May 25, 2024 · trustpilot.com
SKUNK MONKEY
May 16, 2024 · trustpilot.com
Gerald Kmack
Dec 15, 2023 · trustpilot.com
Dagmar Rich 4/5

The only positive thing I can say about this website is it has a great selection of CBD products but everything else is 0 stars. The delivery experience is very poor. I purchased tincture oil based on the delivery date promised at the checkout page. But it has been overdue for over 10 days and no one bothers to communicate with you the delay and you need to chase & wait to hear back from customer services. I hope I will get my order at some point, or at least my money back. Don’t bother is my advice, go elsewhere even if it cost more. This company is a real waste of time. Not recommended.

Nov 06, 2021 · Collected.reviews
George Richards
Apr 09, 2021 · trustpilot.com
Teena
Mar 31, 2021 · trustpilot.com
Rebecca Readenour
Mar 18, 2021 · trustpilot.com
Merle Denny
Feb 02, 2021 · trustpilot.com
Janice Manzo
Feb 01, 2021 · trustpilot.com
John Moore
Jan 12, 2021 · trustpilot.com
Susan A
Dec 08, 2020 · trustpilot.com
Paul Roy
Nov 25, 2020 · trustpilot.com
Sandra Keith
Nov 11, 2020 · trustpilot.com
Elizabeth Dement
Oct 27, 2020 · trustpilot.com
Skip Withington
Oct 24, 2020 · trustpilot.com
Douglas Sherwin
Oct 16, 2020 · trustpilot.com
Mark Deininger
Sep 23, 2020 · trustpilot.com
Bessie Johns
Sep 11, 2020 · trustpilot.com
Machelle Simmons
Sep 06, 2020 · trustpilot.com
TWILLA PUGH
Sep 04, 2020 · trustpilot.com
Glenn
Sep 03, 2020 · trustpilot.com
Jim Clements
Sep 03, 2020 · trustpilot.com

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About Direct CBD Online

Direct CBD Online is an online retailer that sells CBD products such as tinctures, oils, and other hemp-derived items. Consumers commonly consult third-party reviews to evaluate service, shipping, product range, and support before purchasing. When researching this merchant, reviewers typically focus on delivery reliability, customer service responsiveness, product selection, and refund or return experiences.