Review content shows a clear pattern: most customers report positive outcomes—filters that perform, helpful staff, and resolved shipping problems. Several reviewers specifically praise fast replacements and responsive phone support when orders were incorrect or misdelivered. However, a minority of reviews call out wrong sizes, missing return labels, delayed packages, or perceived lower filter quality. If you consider buying, confirm model compatibility and review the return and shipping policies before ordering. Keeping order confirmations and photos of received parts can help if you need support or a replacement.
Examples from available reviews (Apr 2018 – Feb 2026).
Company quickly sent a replacement after shipment damage and provided excellent service.
“Discount Filters got me a replacement order on the way right away”
Received wrong size and has not received a return label.
“Wrong size & have not got return label.”
Reviewer says the water filter quality has declined significantly.
“Quality...the water filter is half the product it used to be!”
Website ordering was poor but phone representative provided help.
“Your website otder system is crap but i called, talked to a lovely rep and got exactly what i needed.”
Most reviewers describe helpful, responsive service: quick replacements, expedited reships, and helpful representatives. A small number report return-processing problems.
Several reviewers note lower prices versus brand sources and call out good pricing as a reason to reorder from the company.
Many customers report easy ordering, clear instructions, and timely arrivals; some report website problems, delivery delays, or misdeliveries that complicated the experience.
Most reviewers report filters that fit and perform as expected, with improved noise or flow; a minority report sizing or perceived quality declines.
Customers frequently praise responsive phone/email support, order tracking, and helpful follow-up. A few reports mention missing return labels or unexpected orders.
Overall impressions are positive for the majority: functioning products, timely shipments, and repeat purchases. A smaller subset reports errors or poor quality experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · resellerratings.com (15) · bbb.org (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer is 90 years old and will leave ordering to younger people.
“I am 90 years old I will leave this to the younger ones.”
Product fit as advertised and fits like a glove.
“As advertised. Fit like a glove.”
Product is great, durable, and met expectations.
“Great and durable product.”
Reviewer praises fast service and the company.
“great and fast service great company discountfilters”
Found hard-to-find parts that fit a 20-year-old Kenmore perfectly.
“Filters fit perfectly for my 20 year old Kenmore vacuum , hard to find parts for older items but this place did excellent!”
Received extremely poor quality and wrong-sized filters; will not reuse.
“Poor quality furnace filters shipped to us, this happened on a previous occasion.”
Received correct filters on time, in good condition, at a low price.
“The filters were received on time, in good condition, and precisely as ordered - and at a low price.”
Filter was in stock with fairly fast delivery.
“Had filter in stock and fairly fast delivery”
Good product and great customer service.
“Good product and great customer service”
New water filters tasted terrible and performed no better than old ones.
“The water filters for the icebox are lousy.”
Filters repeatedly arrived the wrong size and did not fit well.
“Not sure. Ordered before and they were too big and re-measured and ordered them slightly smaller and they seem to be the same size and don’t fit well.”
Product is great and improves water taste.
“Great product and the water tastes great.”
Slow shipping and replacement caused cloudy, unpleasant-tasting water.
“After replacing the filter the water tasted really icky.”
Filters fit perfectly and were delivered quickly.
“They fit perfectly and were delivered quickly.”
Longtime customer praises quality, affordability, and fast delivery.
“Great quality, very affordable, and fast delivery.”
Reviewer says this is a great filter.
“This is a great filter, thank you 🙂❤️”
Uses filters as reserves and had success in the past.
“These are my reserves. Have had success in the past.”
Replacement part fits the humidifier easily.
“Fits the humidifier with ease.”
Filters fit perfectly and improved exhaust airflow despite bulk purchase.
“The filters fit perfectly, and I've noticed a significant improvement in exhaust air flow.”
Filter performs like name brand for much less money; service resolved sizing.
“The water filter works just like the name brand for a lot less money!”
Filter fit and delivery was delayed by the post office.
“Perfect fit for my 20 year old jennaire.long wait for delivery but I blame the post office.”
Filters work well and the company provides helpful reminders.
“the filters are awesome”
Easy ordering, clear instructions, and on-time shipping.
“Easy to find and order the right part.”
Received wrong size and has not received a return label.
“Wrong size & have not got return label.”
Reviewer says the water filter quality has declined significantly.
“Quality...the water filter is half the product it used to be!”
These filters are cheaper than Cuisinart purifier filters.
“These filters are cheaper than the purifier filters from Cuisinart's website.”
Products are consistently available, shipped quickly, and work well.
“Products we need are always available and sent to us quickly.”
Smooth purchase, timely arrival, good condition, plans to reorder.
“The process of purchasing and receiving the filters was smooth and seamless.”
Company is reliable and offers good products at good prices.
“Always Reliable with a good product and good price.”
Filters fit well and noticeably reduce airflow noise.
“Now I barely hear any sound at all with these filters.”
Ordering was easy and delivery was fast.
“Ordering was really easy.”
Company expedited a second order after an initial misdelivery.
“However discount filter expedited the delivery of a second order.”
Customer service sent correct filters after a wrong order.
“ordered wrong filters and called there sent me correct ones very helpful .”
Package took a long time to arrive.
“Package took a long time to arrive”
Discount Filter fit perfectly and improved water flow versus prior brand.
“The first Discount Filter I tried was perfect & easy to twist into place.”
Reviewer states they did not order anything from this company.
“I didn't order anything from you”
Company had hard-to-find 3M Filtrete filters that fit and worked well.
“No one had these water filters for the 3M filtrete but your company and the fit and worst well.”
Easy ordering, timely shipping, and good pricing.
“Easy to order, timely shipping, good pricing.”
Website ordering was poor but phone representative provided help.
“Your website otder system is crap but i called, talked to a lovely rep and got exactly what i needed.”
Company tracks previous orders to simplify reorders.
“The company is keeping track of my previous orders so when I reorder they have the correct product to reorder.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Discount Filters is an online retailer that sells replacement filters for consumer appliances. The company operates an e-commerce site where customers search for and buy replacement air, water, and furnace filters and have them shipped to residential addresses. Consumers comparing sellers often look for compatibility search tools, shipping options, and return policies when researching Discount Filters.