Review content shows a clear pattern: most customers report positive outcomes—filters that perform, helpful staff, and resolved shipping problems. Several reviewers specifically praise fast replacements and responsive phone support when orders were incorrect or misdelivered. However, a minority of reviews call out wrong sizes, missing return labels, delayed packages, or perceived lower filter quality. If you consider buying, confirm model compatibility and review the return and shipping policies before ordering. Keeping order confirmations and photos of received parts can help if you need support or a replacement.
Examples from available reviews (Apr 2018 – Feb 2026).
Company quickly sent a replacement after shipment damage and provided excellent service.
“Discount Filters got me a replacement order on the way right away”
Received wrong size and has not received a return label.
“Wrong size & have not got return label.”
Reviewer says the water filter quality has declined significantly.
“Quality...the water filter is half the product it used to be!”
Website ordering was poor but phone representative provided help.
“Your website otder system is crap but i called, talked to a lovely rep and got exactly what i needed.”
Most reviewers describe helpful, responsive service: quick replacements, expedited reships, and helpful representatives. A small number report return-processing problems.
Several reviewers note lower prices versus brand sources and call out good pricing as a reason to reorder from the company.
Many customers report easy ordering, clear instructions, and timely arrivals; some report website problems, delivery delays, or misdeliveries that complicated the experience.
Most reviewers report filters that fit and perform as expected, with improved noise or flow; a minority report sizing or perceived quality declines.
Customers frequently praise responsive phone/email support, order tracking, and helpful follow-up. A few reports mention missing return labels or unexpected orders.
Overall impressions are positive for the majority: functioning products, timely shipments, and repeat purchases. A smaller subset reports errors or poor quality experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · resellerratings.com (15) · bbb.org (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer experienced horrible store service and terrible customer service.
“Horrible store. Terrible customer service.”
Tier 1 filter performed poorly, causing sand and damage; support was unhelpful.
“the filter proceeded to fill my entire home with sand”
Price doubled at checkout and company refused to honor advertised price.
“the price on the confirmation screen was double the price that was listed on the product page.”
Two filters failed, one leaked blue dye and smelled of chemicals.
“I came to find out once it was removed that it had been leaking some type of blue dye into the water!”
I'm not sure what kind of marketing tricks they are pulling, but this company has been amazing! After my Samsung filter was damaged in shipment through no fault of their own and I had to take time off work. Discount Filters got me a replacement order on the way right away so that we could get back up running again as soon possible..I cannot say enough good things about these guys. They are truly one-upping themselves by being an industry leader and providing outstanding service for all customers alike. I wish more vendors would treat customers like them :) I would and have recommended this company to others.
Received a 50% coupon that was not applicable to their refrigerator filter.
“the promo was not applicable for my fridge.”
35% off coupon was offered but the coupon code was invalid.
“They offered a 35% off coupon if you provided them with your email, directly on their website, but when I go to check out, the coupon code isn't valid.”
Friendly customer service on returns and great prices.
“Customer service was so friendly when I needed to make a return.”
Tier 1 pleated air filters were poorly constructed and slow to deliver.
“I can put my fingers between filter paper and cardboard frame.”
35% off coupon offered by email did not work at checkout.
“the coupon code isn't valid.”
Customer ordered with free shipping but was refunded and denied free shipping.
“they refunded my order claiming free shipping is not possible.”
Order took over a month with poor, unhelpful customer service.
“terrible customer service, plus I'm waiting on an item that I have already paid for.”
Filter fits LG fridge, made in Indiana, and offered at a fair price.
“Finally - a fair price for a filter which perfectly fits my LG fridge.”
Reusable filters failed to trap dust and descriptions were misleading.
“the reusable filters are really only good to protect your HVAC unit from harm.”
Order wasn't processed after eight days and was backordered.
“My order wasn't even processed after 8 days.”
Order placed June 30 still unshipped and customer service unhelpful.
“Customer service useless.”
Website shows fake shipping timer and customer service offers no resolution.
“Basically it's a fake message try to convince you to place the order.”
Seller provided only generic delay messages with no shipping date.
“We are currently working hard to minimize the delay in shipping your order.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Discount Filters is an online retailer that sells replacement filters for consumer appliances. The company operates an e-commerce site where customers search for and buy replacement air, water, and furnace filters and have them shipped to residential addresses. Consumers comparing sellers often look for compatibility search tools, shipping options, and return policies when researching Discount Filters.