Several reviewers say they paid large amounts, received no delivery, and never got a refund, while support stopped responding. Others describe on-time delivery, clear guidance, and high-quality dresses. Reviews split sharply between strong service and unresolved order or refund issues. Multiple complaints specifically mention lost money and unanswered follow-ups.
Examples from available reviews (Dec 2021 – Mar 2026).
Seller took more than 16000k and never refunded or delivered.
“Stool more than 16000k from me , never refunded and I did not receive any thing”
Paid over $3000, nothing shipped and no replies for three months.
“nothing shipped and no reply at all”
Ordering was easy; dress arrived on time and fit beautifully.
“The dress arrived on time, fit beautifully, and looked stunning.”
Clear communication made ordering simple and the dress excellent.
“Clear communication and careful guidance made ordering simple.”
Many reviews describe orders not being fulfilled and repeated silence after payment. Several customers say the company stopped replying after large orders were placed. Others report attentive staff, timely check-ins, and well-packaged deliveries.
Many complaints describe significant money lost and refunds that never arrived for paid orders. Other reviewers say the dresses feel like good value when they arrive and fit well. Reports of lost funds come up often enough to stand out as a main concern.
Positive reviews mention step-by-step ordering, sizing help, and smooth delivery. Negative reviews describe canceled orders, unreachable support, and problems accessing the site or appointments. A few positive accounts also mention being offered in-store alternatives.
Several customers praise the fit, materials, and couture-level finish when items arrive. High ratings repeatedly point to a good cut and impressive fabric. Few reviews criticize product quality, since many complaints focus on non-delivery rather than defects.
Many reviewers report no replies, no tracking updates, and refund requests that go unanswered. Another clearly visible group praises proactive updates, patient responses, and straightforward guidance from staff. Communication experiences differ sharply between these two groups.
Reviews are split between accounts of full support and accounts of alleged financial loss followed by silence. Several high-star reviews describe a smooth experience from start to finish. Several low-star reviews allege unresolved orders and missing refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (4) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer alleges over $16,000 stolen and no refund received.
“never refunded and I did not receive any thing”
Seller took more than 16000k and never refunded or delivered.
“Stool more than 16000k from me , never refunded and I did not receive any thing”
Customer wired payment and then received no communication or delivery.
“I received no correspondence after that.”
Wired payment and then received no correspondence or responses.
“I wired money 7/11/2025. I received no correspondence after that.”
Second order never arrived and customer cannot contact anyone.
“my second order never arrived and can’t get a hold of anyone”
Repeat order never arrived and seller became unreachable.
“my second order never arrived and can’t get a hold of anyone”
Dress ordered in April 2025 never arrived and support didn't respond.
“Never received a dress I ordered in April 2025”
Ordered in April 2025 and still never received the dress.
“Never received a dress I ordered in April 2025”
Reviewer claims theft of over $1,600 and no refund or alternatives provided.
“we never got a refund or even an alternative dress”
Lost over $1600 and did not receive refund or replacement.
“stole more than 1600 $”
Order never arrived and refund was never issued despite follow-ups.
“I have not received the dress nor my refund.”
Order never arrived and refund was never issued despite follow-ups.
“I have not received the dress nor my refund.”
Seller repeatedly failed to deliver and stopped replying.
“This place is a scam they give you excuses for months”
Seller repeatedly failed to deliver and stopped replying.
“This place is a scam they give you excuses for months”
Paid over $3000 and never received the order or responses.
“i paid for a dress over $3000 nothing shipped and no reply at all”
Paid over $3000 and never received the order or responses.
“i paid for a dress over $3000 nothing shipped and no reply at all”
Still waiting for dress and refund; communications ignored.
“Still waiting for a dress ordered as well as my balance owed”
Still waiting for dress and refund; communications ignored.
“Still waiting for a dress ordered as well as my balance owed”
Regular updates and clear communication made the delivery pleasant.
“Regular updates and clear communication made the wait pleasant.”
Regular updates and clear communication made the delivery pleasant.
“Regular updates and clear communication made the wait pleasant.”
Designer dress arrived on time and fit beautifully.
“The dress arrived on time, fit beautifully, and looked stunning.”
Ordering was easy; dress arrived on time and fit beautifully.
“The dress arrived on time, fit beautifully, and looked stunning.”
Guidance and follow-ups ensured timely delivery and perfect condition.
“Detailed guidance and follow-ups ensured the order went perfectly.”
Detailed guidance ensured the dress arrived in perfect condition.
“Detailed guidance and follow-ups ensured the order went perfectly.”
Every step felt supported and delivery was timely and flawless.
“Every step of the process felt supported and easy.”
Supportive, timely service delivered a flawless fitting dress.
“Professional and attentive customer service made all the difference.”
The dress arrived fitting perfectly and quality was impressive.
“Fit was perfect, and the quality impressive.”
Clear communication made ordering simple and the dress excellent.
“Clear communication and careful guidance made ordering simple.”
Supportive responses and smooth delivery made a seamless experience.
“Questions were handled patiently, and guidance was always available.”
Patient handling of questions led to smooth delivery and good fit.
“Questions were handled patiently, and guidance was always available.”
Professional, fast delivery with careful packaging and friendly interactions.
“The dress arrived faster than expected, perfectly packaged.”
Professional, fast delivery with well-packaged dress and friendly interactions.
“Professionalism and care were evident from the first email.”
Clear guidance and frequent updates led to timely, perfect delivery.
“Patience and clear guidance made ordering effortless.”
Clear guidance and frequent updates resulted in timely, elegant delivery.
“Patience and clear guidance made ordering effortless.”
Start-to-finish support delivered a timely, stunning final dress.
“Support from start to finish ensured a seamless experience.”
Start-to-finish support led to timely delivery and a stunning dress.
“Support from start to finish ensured a seamless experience.”
Paid over $3000 and nothing shipped; no replies.
“i paid for a dress over $3000 nothing shipped and no reply at all”
Paid over $3000, nothing shipped and no replies for three months.
“nothing shipped and no reply at all”
Regular communication eased concerns and the dress arrived flawless.
“Regular communication and clear instructions alleviated any concerns.”
Regular communication eased worries and the dress arrived flawless.
“Regular communication and clear instructions alleviated any concerns.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
District 5 Boutique sells formal and designer gowns. Its product pages show photos along with fabric and sizing details. Shoppers can buy online or book in-store appointments and consultations. The service often includes sizing help, coordination for alterations, and standard shipping and returns details.