Reviews Analyzed
21
We Collect & Analyze Reviews
District 5 Boutique
Experiences & Reviews
District 5 Boutique is a fashion retailer operating as a boutique seller of evening and special-occasion dresses. Consumers searching reviews for this type of boutique typically check delivery reliability, returns/refund handling, product authenticity and fit, and how the retailer communicates about orders.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
18d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Many reviewers praise attentive staff, sizing help, and personalized service; several others report unfulfilled orders and repeated refund requests.
Share of mentions
Mixed
19%
💰
Value for money
Some customers cite good prices and discounts; multiple reports describe customers losing large payments with no refund for undelivered orders.
Share of mentions
Weak
10%
⚡
User experience
Several reviewers report clear guidance, tracking updates, and smooth ordering; a number describe being ghosted, lacking updates, or facing long delays.
Share of mentions
Mixed
19%
🔧
Product quality
Most purchasers describe good fit, quality materials and craftsmanship on received dresses; a few reviewers dispute quality or report cheap imports.
Share of mentions
Strong
14%
📞
Communication
Many reviews highlight proactive updates and fast responses; a notable subset report no responses, a down website, unreachable phone lines, and ignored emails.
Share of mentions
Mixed
18%
⭐
Overall experience
Overall impressions split: numerous satisfied customers report timely delivery and good fit; several customers report non-delivery, missing refunds, and alleged fraud.
Share of mentions
Mixed
20%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Elie Saab Sequin Strapless Gown
"I bought this dress and it is perfect. The dress has a soft glamour to it with shiny sequins that can be worn for a night out or special occasion. This piece of clothing by designer Elie Saab is the best for its quality and price. I really admire it's colour and sparkle. It fits seamlessly and highlights my curves beautifully. This dress is perfect for women who want to stand out from the crowd! Besides, the delivery was fast and their customer service was top notch! The return policy was also great, since I needed to exchange my prom dress once for a different style after shopping around at other stores. District 5 made it easy to return and pick up again so I didn't have to lug around the dress for two weeks until my party. I love this store, and would definitely shop there again in the future.
"
Roseleone
Collected.reviews
Dec 14, 2021
Featured for: Positive: product, service, returns handled
Nervous at first about ordering a…
"Nervous at first about ordering a custom designer dress, but the team guided me every step of the way. Questions were answered promptly, and updates c..."
Juanita Fernandez
Trustpilot
Oct 01, 2025
Featured for: Positive: guided through custom-order process
COMPLETE FRAUD AND SCAM
"This is a scam company set up to recover funds for all clients whose money was taken for orders never places - this along with their other company cal..."
Bushra Khan
Trustpilot
Oct 01, 2025
Featured for: Negative: alleges fraud and no refunds
Scammed out of a $5,000 gown and 4 months
"I ordered a very expensive couture Marches gown from District 5 because my size was in STOCK. After inquiring about a few things I was assured that it..."
Michelle Maria
Trustpilot
Oct 01, 2025
Featured for: Negative: high-value order unresolved
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
N
Nico Kurek
trustpilot.com
Oct 01, 2025
Tracking updates and proactive…
Tracking updates and proactive communication made waiting enjoyable. Delivery was smooth, and the dre...
N
Nicole Unger
trustpilot.com
Oct 01, 2025
Customer care was evident at every…
Customer care was evident at every step, making the experience pleasant. Timely check-ins and attention to detail ensured t...
R
R. Smith
trustpilot.com
Oct 01, 2025
Assistance with sizing and careful…
Assistance with sizing and careful follow-ups made ordering stress-free. When the dress arrived, the...
C
C.H.
trustpilot.com
Oct 01, 2025
From start to finish
From start to finish, the experience felt personalized and attentive. Every question was answered, and realistic delivery expecta...
V
Vittoria Cagliari
trustpilot.com
Oct 01, 2025
Fast responses and helpful advice made…
Fast responses and helpful advice made the whole process easy. Updates throughout the order kept everything...
L
Lara Sala
trustpilot.com
Oct 01, 2025
Finding the perfect designer dress felt…
Finding the perfect designer dress felt overwhelming, yet the staff's guidance made it simple. Clear instructions and delivery timelines...
P
Paula
trustpilot.com
Oct 01, 2025
Smooth communication made the process…
Smooth communication made the process stress-free. Several check-ins ensured the order was on track. The delivery...
J
Juanita Fernandez
trustpilot.com
Oct 01, 2025
Nervous at first about ordering a…
Nervous at first about ordering a custom designer dress, but the team guided me every step of the way. Questions were answered promptly, and updates c...
B
Bushra Khan
trustpilot.com
Oct 01, 2025
COMPLETE FRAUD AND SCAM
This is a scam company set up to recover funds for all clients whose money was taken for orders never places - this along with their other company cal...
S
S Shawn Stephens
trustpilot.com
Oct 01, 2025
I’ve been scammed for nearly $2,000.
I paid for my dress months ago and told the company that I would need it in early October. I never heard any updates. On August 11, 2025, the company’...
A
Abdulla Al-Haddad
trustpilot.com
Oct 01, 2025
All promises were false, and we didn’t receive what we ordered or our money back
Honestly, if I was able to rate less than one star, I would do that. We have ordered a dress before new year’s eve for a family my brother’s wedding a...
J
Jean
trustpilot.com
Oct 01, 2025
I ordered a dress in July
I ordered a dress in July. I was told it would take several weeks to arrive, and the team kept me updated along the way. I followed up a few times and...
m
maha
trustpilot.com
Oct 01, 2025
Today is 08/27
Today is 08/27 Till now I have not heard back from anyone about my dress , my money , or my order ….all what on their site is order processing since e...
A
Alana
trustpilot.com
Oct 01, 2025
A very satisfied customer here
A very satisfied customer here: The service was excellent and one of their sales reps kept me updated the whole...
S
Selina Elward
trustpilot.com
Oct 01, 2025
Took two weeks to arrive
Unlike some other reviews here, our experience with this company was pleasant. At the end of the day we made our decision based on the price asked and...
S
Susan
trustpilot.com
Oct 01, 2025
Stunning!
This dress screams "high-end", not kidding!! Can't...
S
Sandy Argay
trustpilot.com
Oct 01, 2025
I made an appointment to go into the…
I made an appointment to go into the store location. Paid for a plane ticket to Newark and a hotel room to meet the next day at the store location. I...
C
Cecilia R.
trustpilot.com
Oct 01, 2025
2nd order
I first ordered from here for my daughters graduation and they didn't put us on hold. Made another...
H
Hala Mohamed
trustpilot.com
Oct 01, 2025
I paid $1,500 for an evening dress from…
I paid $1,500 for an evening dress from District 5 Boutique, and my experience has been a complete nightmare. Despite repeated calls, messages, and em...
M
Michelle Maria
trustpilot.com
Oct 01, 2025
Scammed out of a $5,000 gown and 4 months
I ordered a very expensive couture Marches gown from District 5 because my size was in STOCK. After inquiring about a few things I was assured that it...
Conclusion
Reviews show a bifurcated pattern: many customers describe responsive staff, clear tracking, timely delivery and high-quality dresses, while a distinct group reports non-delivery, unreturned payments and unresponsive support. Several complaints allege large lost payments and unresolved refund requests; others describe successful exchanges and helpful in-store alternatives. If you consider purchasing, document order confirmations, request tracking, confirm payment protections, and ask for written refund policies before paying. These steps can help manage risk given the mix of positive service/product reports and serious negative claims.