Reviews show a bifurcated pattern: many customers describe responsive staff, clear tracking, timely delivery and high-quality dresses, while a distinct group reports non-delivery, unreturned payments and unresponsive support. Several complaints allege large lost payments and unresolved refund requests; others describe successful exchanges and helpful in-store alternatives. If you consider purchasing, document order confirmations, request tracking, confirm payment protections, and ask for written refund policies before paying. These steps can help manage risk given the mix of positive service/product reports and serious negative claims.
Examples from available reviews (Dec 2021 – Feb 2026).
The dress had excellent quality, fast delivery, and easy returns.
“I bought this dress and it is perfect.”
Nervous at first about ordering a custom designer dress, but the team guided me every step of the way. Questions were answered promptly, and updates c...
“Nervous at first about ordering a custom designer dress, but the team guided me every step of the way. Questions were answered promptly, and updates c...”
This is a scam company set up to recover funds for all clients whose money was taken for orders never places - this along with their other company cal...
“This is a scam company set up to recover funds for all clients whose money was taken for orders never places - this along with their other company cal...”
I ordered a very expensive couture Marches gown from District 5 because my size was in STOCK. After inquiring about a few things I was assured that it...
“I ordered a very expensive couture Marches gown from District 5 because my size was in STOCK. After inquiring about a few things I was assured that it...”
Many reviewers praise attentive staff, sizing help, and personalized service; several others report unfulfilled orders and repeated refund requests.
Some customers cite good prices and discounts; multiple reports describe customers losing large payments with no refund for undelivered orders.
Several reviewers report clear guidance, tracking updates, and smooth ordering; a number describe being ghosted, lacking updates, or facing long delays.
Most purchasers describe good fit, quality materials and craftsmanship on received dresses; a few reviewers dispute quality or report cheap imports.
Many reviews highlight proactive updates and fast responses; a notable subset report no responses, a down website, unreachable phone lines, and ignored emails.
Overall impressions split: numerous satisfied customers report timely delivery and good fit; several customers report non-delivery, missing refunds, and alleged fraud.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (4) · Collected.reviews (1) · Quotes shortened · As of: February 2026
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
District 5 Boutique is a fashion retailer operating as a boutique seller of evening and special-occasion dresses. Consumers searching reviews for this type of boutique typically check delivery reliability, returns/refund handling, product authenticity and fit, and how the retailer communicates about orders.