Reviews show a bifurcated pattern: many customers describe responsive staff, clear tracking, timely delivery and high-quality dresses, while a distinct group reports non-delivery, unreturned payments and unresponsive support. Several complaints allege large lost payments and unresolved refund requests; others describe successful exchanges and helpful in-store alternatives. If you consider purchasing, document order confirmations, request tracking, confirm payment protections, and ask for written refund policies before paying. These steps can help manage risk given the mix of positive service/product reports and serious negative claims.
Examples from available reviews (Dec 2021 – Feb 2026).
The dress had excellent quality, fast delivery, and easy returns.
“I bought this dress and it is perfect.”
Team guidance, prompt answers, and regular updates exceeded expectations.
“When the package arrived, the dress exceeded all expectations.”
Customer alleges orders weren't placed and refunds never provided.
“Since then no update and no refund”
Paid for a couture gown; company delayed, misled, and then ghosted customer.
“they are ghosting me after I asked if they were in bankruptcy!!”
Many reviewers praise attentive staff, sizing help, and personalized service; several others report unfulfilled orders and repeated refund requests.
Some customers cite good prices and discounts; multiple reports describe customers losing large payments with no refund for undelivered orders.
Several reviewers report clear guidance, tracking updates, and smooth ordering; a number describe being ghosted, lacking updates, or facing long delays.
Most purchasers describe good fit, quality materials and craftsmanship on received dresses; a few reviewers dispute quality or report cheap imports.
Many reviews highlight proactive updates and fast responses; a notable subset report no responses, a down website, unreachable phone lines, and ignored emails.
Overall impressions split: numerous satisfied customers report timely delivery and good fit; several customers report non-delivery, missing refunds, and alleged fraud.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (4) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Proactive updates and smooth delivery made the purchase enjoyable.
“Tracking updates and proactive communication made waiting enjoyable.”
Attentive customer care and timely check-ins ensured a seamless delivery.
“Customer care was evident at every step”
Sizing assistance and follow-ups led to an exceptional material and cut.
“Assistance with sizing and careful follow-ups made ordering stress-free.”
Personalized, attentive support led to a perfectly fitting, well-packaged dress.
“From start to finish, the experience felt personalized and attentive.”
Fast responses, transparent updates, and punctual delivery impressed the customer.
“Fast responses and helpful advice made the whole process easy.”
Staff guidance and clear timelines resulted in a flawless fitting dress.
“the staff's guidance made it simple.”
Smooth communication, regular check-ins, and on-schedule delivery impressed.
“Smooth communication made the process stress-free.”
Team guidance, prompt answers, and regular updates exceeded expectations.
“When the package arrived, the dress exceeded all expectations.”
Customer alleges orders weren't placed and refunds never provided.
“Since then no update and no refund”
No updates, site down, and lost nearly $2,000 without refunds.
“I never heard any updates.”
Promises broken; dress not delivered and refund requests ignored.
“It didn’t get delivered at all and we weren’t refunded”
Gown couldn't be ordered, but helpful staff offered in-store alternatives.
“they immediately offered me options from their in store collection.”
No responses about order status, refund, or exchanges since June.
“Till now I have not heard back from anyone about my dress , my money , or my order”
Excellent service with timely updates; dress arrived as promised.
“My dress arrived in about 3 weeks, just as promised”
Good price, pleasant experience, and a well-fitting, beautiful dress.
“The dress fit and is very beautiful”
Dress felt high-end and reviewer appreciated the discount.
“This dress screams "high-end", not kidding!!”
Paid for an in-store appointment, arrived to locked doors and no refund.
“I paid $300 to have the appointment at their location.”
Repeat customer pleased with delivery and product quality again.
“we are again very happy with the delivery (and product too of course).”
Paid $1,500 and the company ignored communication and issues.
“Despite repeated calls, messages, and emails, they have ignored me”
Paid for a couture gown; company delayed, misled, and then ghosted customer.
“they are ghosting me after I asked if they were in bankruptcy!!”
Paid thousands; dress never arrived and communication was unresponsive.
“my dress still did not arrive”
Reviewer warns against purchasing and alleges unethical, limiting policies.
“Buyer BEWARE!! Do NOT proceed with a purchase from this business.”
Order canceled before wedding and refund not received after weeks.
“They lie, ignore your calls, messages and dont refund you your money.”
Dress never sent and refund not issued; calls unanswered.
“I purchased a dress that was never sent to me and my refund was never issued”
I bought this dress and it is perfect. The dress has a soft glamour to it with shiny sequins that can be worn for a night out or special occasion. This piece of clothing by designer Elie Saab is the best for its quality and price. I really admire it's colour and sparkle. It fits seamlessly and highlights my curves beautifully. This dress is perfect for women who want to stand out from the crowd! Besides, the delivery was fast and their customer service was top notch! The return policy was also great, since I needed to exchange my prom dress once for a different style after shopping around at other stores. District 5 made it easy to return and pick up again so I didn't have to lug around the dress for two weeks until my party. I love this store, and would definitely shop there again in the future.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
District 5 Boutique is a fashion retailer operating as a boutique seller of evening and special-occasion dresses. Consumers searching reviews for this type of boutique typically check delivery reliability, returns/refund handling, product authenticity and fit, and how the retailer communicates about orders.