Reviews show a bifurcated pattern: many customers describe responsive staff, clear tracking, timely delivery and high-quality dresses, while a distinct group reports non-delivery, unreturned payments and unresponsive support. Several complaints allege large lost payments and unresolved refund requests; others describe successful exchanges and helpful in-store alternatives. If you consider purchasing, document order confirmations, request tracking, confirm payment protections, and ask for written refund policies before paying. These steps can help manage risk given the mix of positive service/product reports and serious negative claims.
Examples from available reviews (Dec 2021 – Feb 2026).
The dress had excellent quality, fast delivery, and easy returns.
“I bought this dress and it is perfect.”
Team guidance, prompt answers, and regular updates exceeded expectations.
“When the package arrived, the dress exceeded all expectations.”
Customer alleges orders weren't placed and refunds never provided.
“Since then no update and no refund”
Paid for a couture gown; company delayed, misled, and then ghosted customer.
“they are ghosting me after I asked if they were in bankruptcy!!”
Many reviewers praise attentive staff, sizing help, and personalized service; several others report unfulfilled orders and repeated refund requests.
Some customers cite good prices and discounts; multiple reports describe customers losing large payments with no refund for undelivered orders.
Several reviewers report clear guidance, tracking updates, and smooth ordering; a number describe being ghosted, lacking updates, or facing long delays.
Most purchasers describe good fit, quality materials and craftsmanship on received dresses; a few reviewers dispute quality or report cheap imports.
Many reviews highlight proactive updates and fast responses; a notable subset report no responses, a down website, unreachable phone lines, and ignored emails.
Overall impressions split: numerous satisfied customers report timely delivery and good fit; several customers report non-delivery, missing refunds, and alleged fraud.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (4) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer alleges over $16,000 stolen and no refund received.
“never refunded and I did not receive any thing”
Seller took more than 16000k and never refunded or delivered.
“Stool more than 16000k from me , never refunded and I did not receive any thing”
Customer wired payment and then received no communication or delivery.
“I received no correspondence after that.”
Wired payment and then received no correspondence or responses.
“I wired money 7/11/2025. I received no correspondence after that.”
Second order never arrived and customer cannot contact anyone.
“my second order never arrived and can’t get a hold of anyone”
Repeat order never arrived and seller became unreachable.
“my second order never arrived and can’t get a hold of anyone”
Dress ordered in April 2025 never arrived and support didn't respond.
“Never received a dress I ordered in April 2025”
Ordered in April 2025 and still never received the dress.
“Never received a dress I ordered in April 2025”
Reviewer claims theft of over $1,600 and no refund or alternatives provided.
“we never got a refund or even an alternative dress”
Lost over $1600 and did not receive refund or replacement.
“stole more than 1600 $”
Order never arrived and refund was never issued despite follow-ups.
“I have not received the dress nor my refund.”
Order never arrived and refund was never issued despite follow-ups.
“I have not received the dress nor my refund.”
Seller repeatedly failed to deliver and stopped replying.
“This place is a scam they give you excuses for months”
Seller repeatedly failed to deliver and stopped replying.
“This place is a scam they give you excuses for months”
Paid over $3000 and never received the order or responses.
“i paid for a dress over $3000 nothing shipped and no reply at all”
Paid over $3000 and never received the order or responses.
“i paid for a dress over $3000 nothing shipped and no reply at all”
Still waiting for dress and refund; communications ignored.
“Still waiting for a dress ordered as well as my balance owed”
Still waiting for dress and refund; communications ignored.
“Still waiting for a dress ordered as well as my balance owed”
Regular updates and clear communication made the delivery pleasant.
“Regular updates and clear communication made the wait pleasant.”
Regular updates and clear communication made the delivery pleasant.
“Regular updates and clear communication made the wait pleasant.”
Designer dress arrived on time and fit beautifully.
“The dress arrived on time, fit beautifully, and looked stunning.”
Ordering was easy; dress arrived on time and fit beautifully.
“The dress arrived on time, fit beautifully, and looked stunning.”
Guidance and follow-ups ensured timely delivery and perfect condition.
“Detailed guidance and follow-ups ensured the order went perfectly.”
Detailed guidance ensured the dress arrived in perfect condition.
“Detailed guidance and follow-ups ensured the order went perfectly.”
Every step felt supported and delivery was timely and flawless.
“Every step of the process felt supported and easy.”
Supportive, timely service delivered a flawless fitting dress.
“Professional and attentive customer service made all the difference.”
The dress arrived fitting perfectly and quality was impressive.
“Fit was perfect, and the quality impressive.”
Clear communication made ordering simple and the dress excellent.
“Clear communication and careful guidance made ordering simple.”
Supportive responses and smooth delivery made a seamless experience.
“Questions were handled patiently, and guidance was always available.”
Patient handling of questions led to smooth delivery and good fit.
“Questions were handled patiently, and guidance was always available.”
Professional, fast delivery with careful packaging and friendly interactions.
“The dress arrived faster than expected, perfectly packaged.”
Professional, fast delivery with well-packaged dress and friendly interactions.
“Professionalism and care were evident from the first email.”
Clear guidance and frequent updates led to timely, perfect delivery.
“Patience and clear guidance made ordering effortless.”
Clear guidance and frequent updates resulted in timely, elegant delivery.
“Patience and clear guidance made ordering effortless.”
Start-to-finish support delivered a timely, stunning final dress.
“Support from start to finish ensured a seamless experience.”
Start-to-finish support led to timely delivery and a stunning dress.
“Support from start to finish ensured a seamless experience.”
Paid over $3000 and nothing shipped; no replies.
“i paid for a dress over $3000 nothing shipped and no reply at all”
Paid over $3000, nothing shipped and no replies for three months.
“nothing shipped and no reply at all”
Regular communication eased concerns and the dress arrived flawless.
“Regular communication and clear instructions alleviated any concerns.”
Regular communication eased worries and the dress arrived flawless.
“Regular communication and clear instructions alleviated any concerns.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
District 5 Boutique is a fashion retailer operating as a boutique seller of evening and special-occasion dresses. Consumers searching reviews for this type of boutique typically check delivery reliability, returns/refund handling, product authenticity and fit, and how the retailer communicates about orders.