The provided reviews show a mix of satisfied customers who received well-packaged, accurate items and many who experienced order cancellations, shipping errors or slow/absent customer support. Common specific problems include damaged or poorly packaged shipments, refund or return disputes, and website or chat issues that left customers without timely updates. Positive accounts cite timely delivery, accurate product condition and helpful chat reps in some cases. If you are considering a purchase, check shipping and return fees, confirm seller contact options, and consider buying from an authorized retailer or using a payment method that offers purchase protection.
Examples from available reviews (Nov 2021 – Feb 2026).
The tote arrived quickly, was well-made, and seller was responsive.
“The bag is stylish and well-made.”
Order canceled after six weeks with no refund and poor customer service.
“Ilovedooney IS A SCAM 1000%.”
Handbag arrived damaged and customer service didn't respond.
“The handbag had dents and bends.”
Bag arrived quickly, in new condition, and the customer was very pleased.
“I just received my bag today and it is BEAUTIFUL.”
Frequent reports of canceled orders, shipping mistakes and refund delays; a minority of customers report timely delivery or problem resolution.
Several reviewers complain about shipping and return fees or reduced refunds; a few buyers mention good prices or discounts.
Mixed feedback on ordering and site/chat: some praise easy checkout and tracking, others report glitches, canceled orders and automated replies.
Product reports are split: many received items matching photos in good condition, while others describe defects, dents or questioned authenticity.
Many reviewers report unresponsive or unhelpful customer service, long holds and chat failures; a small number describe helpful reps.
Overall impressions in these reviews lean negative, driven by service, returns and communication issues, though some buyers report positive deliveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (48) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Bag had manufacturer flaws and customer service failed to process refund.
“My bag had manufacturer flaws and now I can’t get anyone there to respond back to me.”
Item undelivered with no notification and slow refund; poor customer service.
“I didn’t received my item as the carrier was unable to deliver it”
Customer service offered no timely solution for a missing gift order.
“Customer service can't do much.”
Wallet lining separated, staining money, and customer service refused help.
“the lining is red and separating causing a big mess.”
Charged at purchase despite product being pre-order and delayed shipping.
“Most companies do not charge until the item is shipped!”
No response to return inquiries and missing return instructions in package.
“There were no return instructions inside the shipping box”
Found used lipstick inside a supposedly new bag; replacement refused.
“I discovered a used lipstick inside the interior zipper pocket”
Leather stained by rain and company's response and return policy were unsatisfactory.
“I feel like the bag is faulty”
Charged shipping despite promotion and unhelpful customer service refused to fix error.
“Charged shipping despite being offered free shipping.”
Package stolen from porch and company refused replacement or refund.
“it was stolen from my front porch”
An item was canceled without notification and customer awaited refund information.
“I was never notified of the cancellation nor any refund being provided.”
Received purse with visible defects and company charged shipping for exchange.
“it had a distinct defect.. a number of visible creases”
Could not cancel an accidental order and customer was forced to keep unwanted item.
“there was no way to cancel online and they were closed”
Multiple order cancellations and alleged fraud review caused charges and poor customer service.
“On review for fraud due to frequent chargebacks”
Website slow, product imperfections common, and return and shipping policies poor.
“The sites themselves are nightmares, take forever to load ALL THE TIME!”
Orders arrived as described; refund processed minus shipping, very pleased.
“I was refunded the money in a timely manner minus the shipping”
Lost bag and customer service gave unhelpful advice and runaround.
“They even suggested I go door to door asking the neighbors if they have my bag!”
Package misdelivered and stolen, claim denied and chat agent disconnected.
“my claim was denied.”
Partial shipment with no resolution from customer service; remaining items missing.
“They take your money and dont send the entire order.”
Returned bag and company deducted $20 return fee unexpectedly.
“they kept my $20 for no reason”
Welcome code advertised 20% off but discount applied only to certain items.
“Welcome code stated 20%off orders, this is false.”
Handbag arrived damaged and customer service didn't respond.
“The handbag had dents and bends.”
Orders were canceled and shipping information was allegedly dishonest.
“They’ve canceled orders for out of stock”
No order confirmation and customer support/chat was unhelpful.
“Chat kept responding "I don't understand" so that was useless.”
Poor packaging and intrusive, demanding customer service during inquiry.
“Customer service was extremely invasive.”
Lanyard appeared flimsy and possibly not authentic.
“the casing is thin and flimsy.”
Order canceled after six weeks with no refund and poor customer service.
“Ilovedooney IS A SCAM 1000%.”
Paid for delivery but customer service was unhelpful and hung up.
“So, she hung up on me!”
Address mistake delayed gift, but company later issued a 20% discount.
“I bought a bag from them it never came”
Return resulted in a $30 shipping deduction and poor return experience.
“they reduced my refund $30 to cover shipping.”
Website error caused wrong address and customer service refused to help.
“One of the customer service reps told me to take it up with UPS.”
Order showed in stock, charged then canceled, refund pending and poor communication.
“the item I had purchased was no longer in stock”
Received an unwanted shipment and incurred return costs for the company's mistake.
“I never ordered an item.. I repeat I never ordered an item..”
Item not received and company refused to file a delivery claim; disputed with credit card.
“they are not filing a claim with the delivery company (UPS).”
Three-day shipping arrived on time and bag exceeded expectations.
“It is better than expected..I love it.”
High shipping and return fees made the purchase unreasonable.
“They charged 15 to ship the bag which was only 35”
Bag arrived quickly, in new condition, and the customer was very pleased.
“I just received my bag today and it is BEAUTIFUL.”
Shipping problems and lack of communication regarding repair made experience negative.
“Even though there shipping is horrible and the customer service is non existent.”
Tracking was instant and the Maritime bucket bag exceeded expectations.
“Worth the wait! Great price.”
Order remained processing then canceled with no live customer support available.
“I am not sure, if this is not an AI scam”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Dooney & Bourke is an American designer and manufacturer of handbags, wallets and accessories, founded in the 1970s and known for leather and coated-canvas styles. The brand sells through its own retail channels, department stores and online. Consumers researching reviews typically look for notes about shipping, authenticity, repairs and returns when evaluating Dooney & Bourke purchases.