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We Collect & Analyze Reviews

Dooney & Bourke
Experiences & Reviews

Dooney & Bourke is an American designer and manufacturer of handbags, wallets and accessories, founded in the 1970s and known for leather and coated-canvas styles. The brand sells through its own retail channels, department stores and online. Consumers researching reviews typically look for notes about shipping, authenticity, repairs and returns when evaluating Dooney & Bourke purchases.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 24%
Latest Review 17d
Overall Rating
2.0

Our Analysis

🎯

Service quality

Frequent reports of canceled orders, shipping mistakes and refund delays; a minority of customers report timely delivery or problem resolution.

Share of mentions
22%
Weak
💰

Value for money

Several reviewers complain about shipping and return fees or reduced refunds; a few buyers mention good prices or discounts.

Share of mentions
8%
Weak
⚡

User experience

Mixed feedback on ordering and site/chat: some praise easy checkout and tracking, others report glitches, canceled orders and automated replies.

Share of mentions
9%
Mixed
🔧

Product quality

Product reports are split: many received items matching photos in good condition, while others describe defects, dents or questioned authenticity.

Share of mentions
13%
Mixed
📞

Communication

Many reviewers report unresponsive or unhelpful customer service, long holds and chat failures; a small number describe helpful reps.

Share of mentions
21%
Weak
⭐

Overall experience

Overall impressions in these reviews lean negative, driven by service, returns and communication issues, though some buyers report positive deliveries.

Share of mentions
27%
Weak

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

N
Nina
trustpilot.com Oct 01, 2025

Horrrrrrrible packaging

Customer Service never responded to my complaint. The handbag arrived in a box that had the tape barely hanging on, the box looked like it was run ove...

E
Eileen Smith
trustpilot.com Oct 01, 2025

They’ve canceled orders for out of…

They’ve canceled orders for out of stock when they clearly still hav...

K
Karen L. Clark
trustpilot.com Oct 01, 2025

Awful

Awful! Purse came fast so one star. But I never got a confirmation email on the order. I started the return process giving them the order number from...

D
D F
trustpilot.com Oct 01, 2025

Dollar store presentation

Received items wrapped in plastic. Called customer service to ask why? and if I could pick up container boxes at on of the local stores? Customer serv...

C
Consumer
trustpilot.com Oct 01, 2025

Purchased a lanyard that appears to…

Purchased a lanyard that appears to have a defect. I am not sure if the lanyard is an original D & B as stated. For starters the casing is thin and fl...

R
Rhea Phuam
trustpilot.com Oct 01, 2025

Ilovedooney IS A SCAM 1000%

Ilovedooney IS A SCAM 1000%. They took 6 wks, that's 6 WEEKS!!! TO CANCEL, an order that was paid for 2 day shipping. NOTHING EVER ARRIVED, AND ANY EM...

B
Barb Eastman
trustpilot.com Oct 01, 2025

Horrible Customer Service

Horrible Customer Service. I placed an ordered and paid for the 5 - 8 business day delivery fee. I emailed to find out where my product is and no resp...

a
avageleca murphy
trustpilot.com Oct 01, 2025

I bought a bag from them it never came

I bought a bag from them it never came. They made mistake on address now this was a birthday/ graduation gift that a person picked out. Now it didn’t...

D
Deborah Martinez Alban
trustpilot.com Oct 01, 2025

Just an advisory to anyone buying on…

Just an advisory to anyone buying on ILoveDooney- they do not stand behind their products. I purchased a new style of crossbody, but when I got it it...

J
Jenny Miralles
trustpilot.com Oct 01, 2025

I would advise everyone not to shop…

I would advise everyone not to shop here. They have awful business practices. I recently placed an order online and their website glitched and missed...

K
Krista Bade
trustpilot.com Oct 01, 2025

On March 11 of 2025 I went and…

On March 11 of 2025 I went and purchased a Brenna Gretta Handbag of I love dooney.com. My order just kept saying it was processing for over a week wit...

R
Regina Bury
trustpilot.com Oct 01, 2025

I never ordered an item.

I never ordered an item.. I repeat I never ordered an item.. I received an email stating I ordered an item less than five minutes supposedly after ord...

L
Lisa
trustpilot.com Oct 01, 2025

No Merchandise No Replacement No Refund

I ordered a Dennison Continental Clutch and a Florentine Mini Domed Crossbody from I Love Dooney online. Despite several emails and calling I Love Doo...

K
Karla Haney
trustpilot.com Oct 01, 2025

I paid for 3 day shipping

I paid for 3 day shipping , it arrived on time. Got my...

T
Tiara Bell
trustpilot.com Oct 01, 2025

Scam !!!

Scam !!!! They charged 15 to ship the bag which was only 35 and then I had to pay 10 to...

R
Regina Sheu
trustpilot.com Oct 01, 2025

I just received my bag today and it is…

I just received my bag today and it is BEAUTIFUL. Order processing time was 3 days. Shipped and arrived one day later than the original UPS surepost t...

C
Cheryl Lee
trustpilot.com Oct 01, 2025

I'm really not sure how I feel about I…

I'm really not sure how I feel about I love dooney. I was loving the bags. Even though there shipping is horrible and the customer service is non exis...

V
Virginia
trustpilot.com Oct 01, 2025

I had an instant tracking #

I had an instant tracking #. UPS sure post to USPS.Worth the wait! Great price. I got the Mar...

M
Mariya Spektor
trustpilot.com Oct 01, 2025

I am not sure, if ILoveDooney.com is not an AI scam

I made the order on May 5, 2024. After 5 days the order was still "processing". I try to access the customer service. There is no phone connection on...

P
Price
trustpilot.com Oct 01, 2025

Everything Arrived As Expected

Everything arrived wrapped in plastic in new condition and I had an option to get 3-day delivery so I couldn’t comment on the normal free shipping wai...

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Conclusion

The provided reviews show a mix of satisfied customers who received well-packaged, accurate items and many who experienced order cancellations, shipping errors or slow/absent customer support. Common specific problems include damaged or poorly packaged shipments, refund or return disputes, and website or chat issues that left customers without timely updates. Positive accounts cite timely delivery, accurate product condition and helpful chat reps in some cases. If you are considering a purchase, check shipping and return fees, confirm seller contact options, and consider buying from an authorized retailer or using a payment method that offers purchase protection.