Reviews Analyzed
21
We Collect & Analyze Reviews
Dot & Bo
Experiences & Reviews
Dot & Bo is an online retailer focused on home furnishings and decor, selling furniture, lighting, rugs and accessories through an e-commerce website. Orders are placed via the site and fulfilled by third-party carriers; the company publishes delivery and return policies and maintains online customer-support channels. Consumers researching Dot & Bo commonly look for information on shipping, returns, product condition and customer service experiences.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
12d
Overall Rating
2.2
Our Analysis
๐ฏ
Service quality
Many reviews report long delivery times, delivery service limitations and slow or difficult return processing; a few customers report positive service.
Share of mentions
Weak
15%
๐ฐ
Value for money
Reviewers frequently mention unexpected return fees, withheld refunds or return shipping costs that made purchases feel poor value.
Share of mentions
Weak
11%
โก
User experience
Several reviewers request improved website graphics and accurate product images; some say site pictures do not match received items.
Share of mentions
Weak
8%
๐ง
Product quality
Reports include damaged, incorrect or nonโfunctioning items on arrival, though a minority of customers describe satisfactory or highโquality pieces.
Share of mentions
Weak
15%
๐
Communication
Many reviewers describe unresponsive or slow customer support, difficulties reaching a person and delayed replies; a few note clear communication.
Share of mentions
Weak
21%
โญ
Overall experience
Overall experiences vary: a substantial portion report unresolved delivery, refund or returns problems, while some reviewers had positive purchases.
Share of mentions
Weak
29%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
Tv cabinet
"Great experience with Dot & Bo! We had never ordered furniture online before, and we were quite hesitant. My wife and I were looking for a pretty specific type of furniture and the collection at Dot & Bo matched our style exactly. Once we had a piece picked out, I called the store and the customer service was outstanding. We were very satisfied with the service, and also the quality of the furniture we received from Dot & Bo. Shipping was very fast and communication was excellent. All-in-all, my wife and if love the selection and their staff! We are currently planning to place additional orders."
Adams
Collected.reviews
Nov 07, 2021
Featured for: Positive service, product and delivery
By far the worst company and possibly aโฆ
"By far the worst company and possibly a scam. I paid $516.03 for a couch they said would arrive days ago, and it never came. Within the same day of pu..."
Mohammad Harake
Trustpilot
Oct 01, 2025
Featured for: Non-delivery, withheld funds, strong complaint
Unfortunately we couldn't use theโฆ
"Unfortunately we couldn't use the bathroom mirror we ordered for our as our design had changed. We received the mirror and never opened the package. T..."
Toni Janaro
Trustpilot
Oct 01, 2025
Featured for: Return-delay, refund delay, no contact
Pictures aren't accurate and returning is a nightmare
"Christmas came within a decent time frame but the pictures on the site are a far cry from reality After hours (literally) trying to get it fluffed to..."
Sterling Thomas
Trustpilot
Oct 01, 2025
Featured for: Inaccurate images, high return cost
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
๏ฟฝ
ะะฐะบัะธะผ ะะตะปัะตะฒ
trustpilot.com
Oct 01, 2025
I ordered a shoe cabinet
I ordered a shoe cabinet, but the product was delivered in the wrong color, th...
s
suzanne wilson
trustpilot.com
Oct 01, 2025
Long Wait / Item incorrect as shown and described
Took far to long to receive. Item not as described or shown. When questioned the only resolution offered was to...
T
Toni Janaro
trustpilot.com
Oct 01, 2025
Unfortunately we couldn't use theโฆ
Unfortunately we couldn't use the bathroom mirror we ordered for our as our design had changed. We received the mirror and never opened the package. T...
F
Frank Roubo
trustpilot.com
Oct 01, 2025
I purchased a 59โ wicker/glass tableโฆ
I purchased a 59โ wicker/glass table and Iโm not happy with the product or their customer service. It took weeks to deliver and now itโs taking weeks...
V
Victoria D
trustpilot.com
Oct 01, 2025
Delivery service issue
If you live in upstairs apartment, their delivery service would not deliver items to your door. They had me meet them downstairs and I basically had t...
P
Pamela Gorman
trustpilot.com
Oct 01, 2025
I ordered a plug in heater and thereโฆ
I ordered a plug in heater and there was no wattage and the plug kept falling out of the heater. The product...
S
Sterling Thomas
trustpilot.com
Oct 01, 2025
Pictures aren't accurate and returning is a nightmare
Christmas came within a decent time frame but the pictures on the site are a far cry from reality After hours (literally) trying to get it fluffed to...
M
Mohammad Harake
trustpilot.com
Oct 01, 2025
By far the worst company and possibly aโฆ
By far the worst company and possibly a scam. I paid $516.03 for a couch they said would arrive days ago, and it never came. Within the same day of pu...
T
TRACI
trustpilot.com
Oct 01, 2025
All in good time....
I bought a pair of flamingo chair cushions for my kitchen table. They cost $50, which is pricy but I wanted the print. It took over a month for them t...
S
Steph Taylor
trustpilot.com
Oct 01, 2025
Receiving Date Off by a Month
I was supposed to receive my order on 2/10. On 2/15, I contacted Dot & Bo. I not only hadn't received my order, there had been no tracking updates sin...
c
customer
trustpilot.com
Oct 01, 2025
Awful company
This company will not refund me for product that was never delivered to meโฆ. They...
B
Bruce Granberg
trustpilot.com
Oct 01, 2025
This is a scam...
I ordered 2 beautiful French carved chairs. They both arrived with BROKEN legs. FedEx had an opportunity to leave them under a covered porch. They cho...
M
Mary Ellen Haigh
trustpilot.com
Oct 01, 2025
Do Not Order from this company
I ordered this chair with picture and description along side the picture. It took over 3 weeks to arrive and they sent me the wrong chair and won't pa...
L
Lingard Jesse
trustpilot.com
Oct 01, 2025
Without using your fantastic goods
Without using your fantastic goods, you have tonnes of nice products that touched my spiri...
A
Anita
trustpilot.com
Oct 01, 2025
Spam spam spam
This company is sending me tons of email even if I never subscribed to their...
G
Groenen Jackie
trustpilot.com
Oct 01, 2025
Without using your fantastic goods
Without using your fantastic goods, you have tonnes of nice products that touched my spiri...
G
Glas Hanna
trustpilot.com
Oct 01, 2025
Without using your fantastic goods
Without using your fantastic goods, you have tonnes of nice products that touched my spiri...
J
Janogy Madelen
trustpilot.com
Oct 01, 2025
Without using your fantastic goods
Without using your fantastic goods, you have tonnes of nice products that touched my spiri...
B
Betty Parker
trustpilot.com
Oct 01, 2025
I ordered a bookcase from this companyโฆ
I ordered a bookcase from this company and...
V
Victor Thygesen
trustpilot.com
Oct 01, 2025
good and good
...
Conclusion
Reviews show a split pattern: many customers report significant problems with delivery timing, returns and responsiveness, while a smaller group describes good products and helpful service. Common issues include wrong or damaged items, delayed refunds, and return shipping fees; several reviews also highlight non-responsive customer support or difficulty reaching an agent. Positive reviews emphasize product satisfaction and fast shipping when things go well. If you consider buying, read the posted delivery windows and the return policy, keep order tracking, and consider payment protections (credit card or buyer protections) in case of disputes.