Reviews split sharply between shoppers who love Dot & Bo products and those who run into order and support problems. Positive feedback points to comfort, solid build quality, and finishes that match expectations. Negative reviews focus on late or missing deliveries, items arriving damaged, and refunds that take too long or never arrive. Several customers also mention unwanted emails and phone support they couldn’t reach.
Examples from available reviews (Apr 2014 – Feb 2026).
Paid for couch that never arrived and company ignored refund requests.
“I paid $516.03 for a couch they said would arrive days ago, and it never came.”
Receiving many unsolicited emails and cannot unsubscribe from newsletter.
“This company is sending me tons of email even if I never subscribed to their newsletter.”
Set is comfortable, sturdy, true to photos, and highly recommended.
“It is so comfy.”
They answered questions promptly and helped when a delivery was delayed.
“they answered each one of my questions quickly (and there were A LOT).”
Many reviews describe deliveries that arrive late, orders that get canceled or never show up, and shipments that arrive damaged. Several reviewers mention returns that drag on and refunds that are delayed or not paid. A smaller number of reviews describe quick, helpful support when agents respond fast.
Value feedback is mixed, with some reviewers highlighting strong deals and others pointing to added costs. Some praise the value and comfort of the products. Others mention extra fees, including a shipping surcharge and return charges, that made the purchase feel less worth it.
Website usability comes up less often, but the issues are specific. Reviewers mention checkout failures, cards being rejected repeatedly, and a need for better image quality. A few say orders wouldn’t go through even after previous successful purchases.
Product quality comments are split. Many five-star reviews describe comfortable, sturdy items that match the photos and arrive well packaged. Other reviews report defects, incorrect colors, missing parts, and assembly that was difficult right out of the box.
Several reviews raise communication problems, including calls that aren’t returned, slow email replies, and difficulty unsubscribing from marketing messages. In a few isolated cases, reviewers describe clear, friendly customer service responses. Reviews also explicitly mention no phone access and ongoing unwanted emails.
Overall impressions are highly divided. Some reviewers describe smooth purchases, on-time delivery, and helpful support. Others report deliveries that never get resolved, returns that are hard to complete, and frustrating attempts to reach customer service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received wrong color and company did not respond to inquiries.
“product was delivered in the wrong color”
Delivery took too long, item mismatched description and return unfair.
“Item not as described or shown.”
Delay in return label and refund; no phone support available.
“You can't get anyone on the phone ever!”
Long delivery and prolonged return process awaiting manufacturer's response.
“It took weeks to deliver and now it’s taking weeks to return it.”
Delivery required meeting downstairs and item arrival was very delayed.
“their delivery service would not deliver items to your door.”
Received defective heater that doesn't work; company unresponsive.
“The product does not work”
Product photos misleading and returns costly and slow to process.
“the pictures on the site are a far cry from reality”
Paid for couch that never arrived and company ignored refund requests.
“I paid $516.03 for a couch they said would arrive days ago, and it never came.”
Late delivery, poor quality, delayed refund, and charged a $10 return fee.
“They received the cushions back pretty quickly but two weeks later had still not issued a refund.”
Original delivery estimate was misleading and support offered no apology.
“the order would take 20 business days to arrive.”
Company refused to refund payment for undelivered product.
“This company will not refund me for product that was never delivered to me....”
Chairs arrived damaged; company made returns difficult and was unresponsive.
“They both arrived with BROKEN legs.”
Received wrong chair after long delay and company won't cover return shipping.
“they sent me the wrong chair and won't pay for the return shipping.”
Likes the products but urges improvement of website graphics quality.
“I encourage you to improve the quality of your website graphics, please.”
Receiving many unsolicited emails and cannot unsubscribe from newsletter.
“This company is sending me tons of email even if I never subscribed to their newsletter.”
Likes the products but urges improvement of website graphics quality.
“I encourage you to improve the quality of your website graphics, please.”
Likes the products but urges improvement of website graphics quality.
“I encourage you to improve the quality of your website graphics, please.”
Likes the products but urges improvement of website graphics quality.
“I encourage you to improve the quality of your website graphics, please.”
Received an amazing bookcase and will purchase again.
“I ordered a bookcase from this company and it’s amazing.”
Reviewer states 'good and good' about the purchase.
“good and good”
Order repeatedly failed to process despite prior successful orders.
“my order still won't go through.”
Order canceled without clear explanation while item remained listed.
“On their website the couch was still listed with a higher price.”
Payment processed but items never arrived and customer service unresponsive.
“Payment was taken from my bank account in 1 day but we have not seen any bar stools”
Color misrepresentation and delayed promised refund after return.
“the 'bronze' shower curtain ordered arrived and definitely was not bronze”
Reviewer praises product quality and plans to use site again.
“Absolutely good quality.”
Products comfortable; reviewer will use the site again.
“Slept on them last night so Comfortable.”
Reviewer highly recommends the product and will use the site again.
“I would totally recommend this to everyone!”
Great experience with Dot & Bo! We had never ordered furniture online before, and we were quite hesitant. My wife and I were looking for a pretty specific type of furniture and the collection at Dot & Bo matched our style exactly. Once we had a piece picked out, I called the store and the customer service was outstanding. We were very satisfied with the service, and also the quality of the furniture we received from Dot & Bo. Shipping was very fast and communication was excellent. All-in-all, my wife and if love the selection and their staff! We are currently planning to place additional orders.
Fits stovetop well, heavier than expected, arrived on time.
“It came packed well and arrived on time.”
Comforter set is gorgeous and a good bargain; reviewer recommends it.
“This comforter set is gorgeous”
Reviewer bought a gift and will use the site again.
“Great gift idea.”
Product recharges easily, compact, and performs well.
“Very easy to recharge”
Excited to display product and plans to use site again.
“Can't wait to hang this on my wall with my photos!”
Product works for reviewer who uses a power chair.
“I have a power chair and i wear my cell phone on my non-dominant arm so I do not risk losing it.”
Set is comfortable, sturdy, true to photos, and highly recommended.
“It is so comfy.”
Purchased wall art for office and will use the site again.
“This is the 3rd Monogram Family Name Wall Art I've purchased”
Product pleased recipients and was very nice for the price.
“Extremely nice for the price.”
Sheets are soft, form-fitting, and make bed look welcoming.
“These sheets are so soft and form fitting”
Arrived well packaged; minor assembly issues but comfortable and good value.
“The items were packaged beautifully and with care”
Rug arrived slightly late but well packaged and in great condition.
“The rug came a couple days later than we expected.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Dot & Bo is an online store for home furnishings and décor. It sells furniture, lighting, textiles, and decorative accessories through its e-commerce site. Product pages usually show photos along with dimensions and material details to help shoppers choose. Customers place orders online and set up delivery during checkout. The website lists contact options and shipping details for reference.