Many shoppers mention big savings, a wide range of fragrances and cosmetics, and quick order handling. A large group praises easy ordering and dependable packaging. Some low-rated reviews report missing items, canceled orders, or refunds that never arrive. A smaller group says the products received looked counterfeit or degraded.
Examples from available reviews (Nov 2021 – Mar 2026).
Large fragrance selection with easy ordering and best prices.
“Big collection of fragrances.”
Order shipped quickly and was carefully packaged.
“Fast shipping. Carefully packaged.”
Received an apparently fake product and couldn't obtain a return label.
“I received what appears to be a fake product from eCosmetics.”
Paid for expedited delivery but shipment took seven days; reviewer calls it a scam.
“Do not order Expedited delivery service! It is a Scam!”
Several reviewers describe order support as responsive and helpful. A separate set of low-rated complaints cites canceled orders, missing paid items, and refunds that stall or never show up. These service breakdowns drive the harshest negative feedback.
Many reviewers point to low prices, frequent discounts, and broad availability. Customers often mention good deals and occasional free samples as reasons to come back. Few reviews dispute the value.
Many customers say checkout is quick and simple and products are easy to find. Some mention slow loading, cart glitches, and login issues that stopped purchases. Experiences split between smooth orders and occasional technical problems.
Most comments say fragrances and cosmetics arrived authentic and well packaged. A minority of low-rated reviews reports makeup that seems questionable or performs poorly and raises authenticity concerns. These quality complaints appear alongside other fulfillment issues.
Several reviewers mention clear tracking updates and on-time delivery notices. A smaller group reports mixed messages, pre-order status that was not disclosed, or trouble getting return labels. Communication problems show up mostly in disputed or delayed orders.
Feedback splits sharply between high-rated purchases and severe negative incidents. Many customers report smooth orders with good pricing and fast delivery. A noticeable minority describes unresolved disputes and questions whether orders were handled properly.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received Jimmy Choo gift set within four days with sale discount.
“I got it within 4 days”
Order shipped quickly and was carefully packaged.
“Fast shipping. Carefully packaged.”
Site offers great deals, authentic products, and fast shipping.
“authentic products”
Website is slow and glitchy, but the order and shipping were satisfactory.
“The website is super slow and glitches.”
Paid for fast shipping but package didn't arrive on time; account login failed.
“it said it was going to get here in 1-3 days and it’s been 4.”
First-time purchase was easy and shipment confirmed the next morning.
“process couldn’t have been any easier.”
Found desired product at the most reasonable price; order confirmed.
“find the product I wanted at the most reasonable price.”
Perfume arrived early, well packaged, and confirmed authentic.
“it was indeed authentic Jean Paul Gaultier Scandal Absolute.”
Offers great products at great prices.
“Great products, Great prices.”
Loves the selection and special offers on the site.
“Great selection and specials!”
Item was available with discount and Klarna payment option.
“the availability of the item I wanted”
Price for eye cream was the lowest.
“Price for eye cream the lowest”
Wonderful discounts, excellent selections, and an easy-to-navigate website.
“woderful discounts and excellent selections in all departments”
Ordering was easy; delivery arrived one week later.
“Ordering was easy, delivery came a week later”
Reviewer reports a great overall experience.
“Great overall experience!”
Large fragrance selection with easy ordering and best prices.
“Big collection of fragrances.”
Service was quick and efficient.
“Quick and efficient”
Reviewer reports the product was good.
“Good product”
All ordered items arrived correctly and on time.
“everything arrived correctly and on time.”
Easy to order and locate desired products.
“Easy to order and find desired products.”
Paid and waited 28 days; company said refund but none received.
“there was a mistake on my shipping address and would be refunding”
Legitimate seller with good prices, fast shipping, and freebies.
“Good prices and fast shipping and little freebies!”
Website was easy to use despite my low tech skills.
“For myself it was easy to figure out,”
Found desired product at better price and convenient payment.
“saw it there for a better price”
Reviewer reports an excellent experience.
“Excellent experience”
Reviewer praises good customer service.
“Good customer service,?thanks a lot!”
Offers excellent variety, good prices, and fast customer service.
“Excellent variety and prices.”
Received very good help with the order.
“very good help with this order.”
Found a discontinued product; it arrived quickly and was well packaged.
“Arrived quickly and packaged nicely.”
Sells authentic, high quality products at competitive prices.
“authentic, high quality products”
Fast shipping and convenient service after placing order.
“fast and convenient !”
Able to track package and received item at a good price.
“I was able to track my package”
Offers great prices and customer service.
“Great prices and customer service !!!”
Reviewer loved that the site had the product they wanted.
“I really loved you had what I wanted”
Bank was charged but the order never arrived.
“I’ve never received the order.”
Website was quick and easy; reviewer recommends the fragrance.
“Your website was quick and easy to use”
Website is slow, confusing, and follow-up communications are contradictory.
“Your site is slow and doesn't keep track of what is in your cart.”
No problem using the website; it was quick and easy.
“had no problem with your website quick and easy to use.”
Frequent discounts, good value, and fast shipping for fragrances.
“Great discounts popping up all the time”
Received package missing the main device; customer service denied responsibility.
“the package arrived without the device—only the brush and a few creams were inside.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
eCosmetics runs an online store selling branded fragrances, makeup, skincare, and haircare. The website shows listings with brand names, photos, and product descriptions. Customers order through the checkout and the company ships purchases through its fulfillment operations. Customer support is available for order questions and returns. The site accepts common online payment methods and shows shipping options at checkout.