Reviews Analyzed
21
We Collect & Analyze Reviews
eCosmetics
Experiences & Reviews
eCosmetics is an online retailer specializing in beauty and personal-care products such as makeup, fragrances and skincare. Shoppers use its e-commerce site to browse branded items, complete purchases with online payment options, and receive shipped orders. Consumers evaluating reviews typically look for feedback on pricing, shipping, site usability and customer support.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
29d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers report fast shipping, helpful customer service and smooth order handling; a smaller number report missing orders or fulfillment problems.
Share of mentions
Strong
24%
💰
Value for money
Many customers note competitive prices, frequent discounts and good value; several reviewers mention finding discontinued items or savings versus retail.
Share of mentions
Strong
15%
⚡
User experience
Users commonly describe the website as easy to use and accessible; a few customers report slow pages, cart issues and confusing pricing emails.
Share of mentions
Strong
10%
🔧
Product quality
Buyers frequently describe products as authentic and well packaged, praising quality and scent; isolated reports concern items missing from shipments.
Share of mentions
Strong
9%
📞
Communication
Several reviews praise tracking updates, shipment notifications and helpful staff; some cite contradictory emails and unsatisfactory responses to problems.
Share of mentions
Strong
12%
⭐
Overall experience
Overall impressions are positive with many repeat buyers and recommendations, though a minority report unresolved delivery or service issues.
Share of mentions
Strong
31%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Ecosmetics is the only way to go!
"Ecosmetics website is extremely user friendly and always offers the best savings and promotions on all of our personal products. Your prices are very..."
Brenda Lindsey
Trustpilot
Oct 01, 2025
Featured for: Comprehensive praise: UX, value, quality
Your site is slow and doesn't keep…
"Your site is slow and doesn't keep track of what is in your cart. Numerous (way too many) follow-up emails contain contradictory offers and informatio..."
Neil Eisenberg
Trustpilot
Oct 01, 2025
Featured for: Detailed UX and communication complaints
I regularly order at least five…
"I regularly order at least five packages per week online and frequently purchase from Amazon and similar platforms without issue. However, this time I..."
Meran Atoufi
Trustpilot
Oct 01, 2025
Featured for: Reported missing high‑value item
Rouge Dior Lipstick
"I want to thank you for being so easy to work with. I've tried other shopping sites that are just not as good. The pictures are great, the descriptions are detailed. You have a nice mix of products so I can always find something new. The shopping cart is very easy to use and I like that I can save stuff in my wish list. Also, the lipstick I bought is very high quality and I've had no problems with it. The packaging is also very high quality and I love the sweet smell of the lipstick itself. It is light and very nice on the lips. The packaging was lovely. The shipping was quick. I would definitely buy from here again. Thanks so much!
"
Vicki
Collected.reviews
Nov 21, 2021
Featured for: Positive product quality, easy checkout
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Michelle
trustpilot.com
Oct 01, 2025
Reputable company!
The first time I ordered from eCosmetics I was a little reluctant, considering I’d always purchased from big name stores. However, this...
C
Cashmeres. Cottage.
trustpilot.com
Oct 01, 2025
Great
For myself it was easy to figure out, and at 70+ yrs...
R
ROSAHANA DUNNINGS
trustpilot.com
Oct 01, 2025
Great shopping experience
I was looking for Palmer’s hair success on the website and came across eCosmetics website and saw it there for a better price and not only that but be...
S
Susan
trustpilot.com
Oct 01, 2025
Excellent experience
...
O
Olga S
trustpilot.com
Oct 01, 2025
Good customer service,?thanks a lot!
Good customer serv...
S
Salvador Villarta
trustpilot.com
Oct 01, 2025
Excellent variety and prices
Excellent variety and prices. Also loved how fast and great cust...
M
Mary Abel
trustpilot.com
Oct 01, 2025
Xmas gift!
Hi, very good help with...
M
Michele Dargie
trustpilot.com
Oct 01, 2025
I had been searching for a certain…
I had been searching for a certain discontinued product and f...
B
Brenda Lindsey
trustpilot.com
Oct 01, 2025
Ecosmetics is the only way to go!
Ecosmetics website is extremely user friendly and always offers the best savings and promotions on all of our personal products. Your prices are very...
J
Jeff Hohner
trustpilot.com
Oct 01, 2025
E cosmeticsEcosmetics-good prices and fast turnaround provides good sales
E cosmetics provides good sales. I ordered this am and was just no...
D
Denise
trustpilot.com
Oct 01, 2025
Great service
I was able to track my package, I...
C
Carmen Del Toro
trustpilot.com
Oct 01, 2025
The best prices and customer service !!!
Great prices and c...
G
Gary Nance
trustpilot.com
Oct 01, 2025
I really loved you had what I wanted…
I really loved you had what I wanted and I rememb...
D
Dawn Martinez
trustpilot.com
Oct 01, 2025
Order never received
I placed an order on 9/12, my bank was charged...
E
Edwin Maldonado
trustpilot.com
Oct 01, 2025
Your website was quick and easy to use…
Your website was quick and easy to use and I love yourDeDCool fragrance I recommend it to my sisters and brothers. Thi...
N
Neil Eisenberg
trustpilot.com
Oct 01, 2025
Your site is slow and doesn't keep…
Your site is slow and doesn't keep track of what is in your cart. Numerous (way too many) follow-up emails contain contradictory offers and informatio...
D
Darlene Smith
trustpilot.com
Oct 01, 2025
had no problem with your website quick…
had no problem with your we...
J
Joyful
trustpilot.com
Oct 01, 2025
Great prices, found my discontinued perfume
Great discounts popping up all the time makes shopping here a good value. And great site to bu...
M
Meran Atoufi
trustpilot.com
Oct 01, 2025
I regularly order at least five…
I regularly order at least five packages per week online and frequently purchase from Amazon and similar platforms without issue. However, this time I...
C
Christopher Rose
trustpilot.com
Oct 01, 2025
Great experience great price fast…
Great experience grea...
Conclusion
Reviews show that many customers find eCosmetics to offer competitive pricing, fast shipping and a user-friendly website—several note success finding discontinued items and using payment options like Klarna. Product descriptions, images and packaging receive frequent praise, and multiple reviewers cite repeat purchases. However, a minority of customers report serious issues such as non-delivery, missing items and confusing or contradictory email offers. If you plan to buy, consider checking shipment tracking, payment and return policies, and keep order confirmations in case you need follow-up with customer service.