Reviews show that many customers find eCosmetics to offer competitive pricing, fast shipping and a user-friendly website—several note success finding discontinued items and using payment options like Klarna. Product descriptions, images and packaging receive frequent praise, and multiple reviewers cite repeat purchases. However, a minority of customers report serious issues such as non-delivery, missing items and confusing or contradictory email offers. If you plan to buy, consider checking shipment tracking, payment and return policies, and keep order confirmations in case you need follow-up with customer service.
Examples from available reviews (Nov 2021 – Feb 2026).
Sells authentic, high quality products at competitive prices.
“authentic, high quality products”
Website is slow, confusing, and follow-up communications are contradictory.
“Your site is slow and doesn't keep track of what is in your cart.”
Received package missing the main device; customer service denied responsibility.
“the package arrived without the device—only the brush and a few creams were inside.”
Easy shopping experience and a high-quality, nicely packaged lipstick.
“Also, the lipstick I bought is very high quality”
Most reviewers report fast shipping, helpful customer service and smooth order handling; a smaller number report missing orders or fulfillment problems.
Many customers note competitive prices, frequent discounts and good value; several reviewers mention finding discontinued items or savings versus retail.
Users commonly describe the website as easy to use and accessible; a few customers report slow pages, cart issues and confusing pricing emails.
Buyers frequently describe products as authentic and well packaged, praising quality and scent; isolated reports concern items missing from shipments.
Several reviews praise tracking updates, shipment notifications and helpful staff; some cite contradictory emails and unsatisfactory responses to problems.
Overall impressions are positive with many repeat buyers and recommendations, though a minority report unresolved delivery or service issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received Jimmy Choo gift set within four days with sale discount.
“I got it within 4 days”
Order shipped quickly and was carefully packaged.
“Fast shipping. Carefully packaged.”
Site offers great deals, authentic products, and fast shipping.
“authentic products”
Website is slow and glitchy, but the order and shipping were satisfactory.
“The website is super slow and glitches.”
Paid for fast shipping but package didn't arrive on time; account login failed.
“it said it was going to get here in 1-3 days and it’s been 4.”
First-time purchase was easy and shipment confirmed the next morning.
“process couldn’t have been any easier.”
Found desired product at the most reasonable price; order confirmed.
“find the product I wanted at the most reasonable price.”
Perfume arrived early, well packaged, and confirmed authentic.
“it was indeed authentic Jean Paul Gaultier Scandal Absolute.”
Offers great products at great prices.
“Great products, Great prices.”
Loves the selection and special offers on the site.
“Great selection and specials!”
Item was available with discount and Klarna payment option.
“the availability of the item I wanted”
Price for eye cream was the lowest.
“Price for eye cream the lowest”
Wonderful discounts, excellent selections, and an easy-to-navigate website.
“woderful discounts and excellent selections in all departments”
Ordering was easy; delivery arrived one week later.
“Ordering was easy, delivery came a week later”
Reviewer reports a great overall experience.
“Great overall experience!”
Large fragrance selection with easy ordering and best prices.
“Big collection of fragrances.”
Service was quick and efficient.
“Quick and efficient”
Reviewer reports the product was good.
“Good product”
All ordered items arrived correctly and on time.
“everything arrived correctly and on time.”
Easy to order and locate desired products.
“Easy to order and find desired products.”
Paid and waited 28 days; company said refund but none received.
“there was a mistake on my shipping address and would be refunding”
Legitimate seller with good prices, fast shipping, and freebies.
“Good prices and fast shipping and little freebies!”
Website was easy to use despite my low tech skills.
“For myself it was easy to figure out,”
Found desired product at better price and convenient payment.
“saw it there for a better price”
Reviewer reports an excellent experience.
“Excellent experience”
Reviewer praises good customer service.
“Good customer service,?thanks a lot!”
Offers excellent variety, good prices, and fast customer service.
“Excellent variety and prices.”
Received very good help with the order.
“very good help with this order.”
Found a discontinued product; it arrived quickly and was well packaged.
“Arrived quickly and packaged nicely.”
Sells authentic, high quality products at competitive prices.
“authentic, high quality products”
Fast shipping and convenient service after placing order.
“fast and convenient !”
Able to track package and received item at a good price.
“I was able to track my package”
Offers great prices and customer service.
“Great prices and customer service !!!”
Reviewer loved that the site had the product they wanted.
“I really loved you had what I wanted”
Bank was charged but the order never arrived.
“I’ve never received the order.”
Website was quick and easy; reviewer recommends the fragrance.
“Your website was quick and easy to use”
Website is slow, confusing, and follow-up communications are contradictory.
“Your site is slow and doesn't keep track of what is in your cart.”
No problem using the website; it was quick and easy.
“had no problem with your website quick and easy to use.”
Frequent discounts, good value, and fast shipping for fragrances.
“Great discounts popping up all the time”
Received package missing the main device; customer service denied responsibility.
“the package arrived without the device—only the brush and a few creams were inside.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
eCosmetics is an online retailer specializing in beauty and personal-care products such as makeup, fragrances and skincare. Shoppers use its e-commerce site to browse branded items, complete purchases with online payment options, and receive shipped orders. Consumers evaluating reviews typically look for feedback on pricing, shipping, site usability and customer support.