Customer reports for Eden Brothers are mixed and focus on three recurring areas: product condition, delivery, and customer support. Numerous reviewers report damaged, wrong, or low‑quantity seeds and bulbs, while a minority describe fast confirmations, tracking, and good germination. Shipping and tracking problems — including late shipments and missing tracking numbers — appear frequently, and many reviewers describe slow or unhelpful responses from support. If you consider ordering, test with a small purchase first, verify seed counts and shipping timelines, and confirm the seller’s return/refund process before placing larger orders.
Examples from available reviews (Nov 2021 – Feb 2026).
Non-GMO vegetable seeds germinated well and produced high yields.
“Great germination and results on my farm.”
Echinacea bare roots arrived in poor condition, later refunded to a gift card.
“refunded the order to the gift card I had paid with.”
Coneflower bare roots arrived disintegrated and likely won't survive.
“half of them had disintegrated by the time they arrived to us.”
Order shipped with no tracking and customer service unresponsive; no refund.
“no seeds and no refund.”
Very few reviews discuss staff/service. Those that do report helpful sales advice and occasional refunds, but the sample size is small.
Reports on value vary: some customers cite good yields and reasonable prices, while others report small seed counts and higher-than-expected costs.
Many customers report late shipments, missing tracking information, and unclear website details; a minority describe fast confirmations and smooth delivery.
Numerous reports of poor seed/bulb condition — disintegrated or wrong items, low germination — contrasted by a few accounts of good germination.
Multiple reviews describe unresponsive phone and email support; some issues were later resolved with refunds or store credit but responses were often slow.
Overall impressions skew negative: common complaints are delivery failures, product condition problems, and slow or absent support; a small set of positive orders exist.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service representative was helpful and attempted to resolve the issue.
“I felt that she really wanted to solve my problem.”
Company offers good quality or a money-back guarantee when needed.
“good quality when you get it or your money back”
Customer service responded kindly and resolved free shipping confusion.
“I was very surprised to receive an email offering free shipping for my order.”
Company is helpful and strongly recommended by the reviewer.
“Really great company”
Customer service representative Joel was very helpful and provided gardening guidance.
“Joel in the customer service area was very helpful.”
Product quality was good and company issued a quick refund on cancellation.
“I love their good products and excellent customer service.”
Refund processed quickly after contacting customer service about order change.
“They made a refund very quickly for me.”
Several allium bulbs arrived rotted; customer received store credit instead of refund.
“Received several rotted allium bulbs out of a small order.”
Seeds generally have great germination rates.
“Great germination rates almost always !”
Prompt email response and refund processed within seven days.
“Prompt response and O was refunded after 7 days.”
Fantastic products and service with useful follow-up information and recommendations.
“Fantastic products, great service and lot of good follow-up information.”
Company fixed ordering error swiftly and offers great native seed selection.
“when I made an error in my order they responded swiftly and corrected my snafu.”
Company helped immediately about freesia bulbs and was generous when they flowered.
“Eden Brothers helped immediately when I thought there was a problem w/ freesia bulbs.”
Good products, low prices, and fast shipping.
“Great service and great products for low prices and they ship fast!!”
Products are usually high quality; damaged bulbs were refunded plus extra promptly.
“Customer service refunded the bulbs plus 10%.”
Every email was answered swiftly and positively; reviewer values reliability.
“Every email I sent in regards to my recent purchase was answered swiftly and positively.”
Company resolved a broken package issue quickly and fairly.
“I had a package break open during shipping and Eden resolved it quickly and fairly.”
Good selection and order shipped quickly.
“good selection of bulbs. my order shipped quickly.”
Seeds are fresh, grow well, and are mailed quickly.
“Seeds are fresh, they grow well, and the taste is excellent.”
Website easy to navigate with prompt confirmation and tracking.
“The website was very simple to navigate, and I received a confirmation immediately.”
Five pounds of seed grew only weed grass despite proper planting.
“The primary growth was the very tall weed grass only.”
Received canna bulbs that did not match product pictures.
“I received cannas that look nothing like the picture.”
Bought milkweed seeds that grew into Jimsonweed instead.
“the grew to be Jimsonweed”
Company unresponsive by phone and email; issues unresolved.
“Nobody answers the phone.”
Echinacea bare roots arrived in poor condition, later refunded to a gift card.
“refunded the order to the gift card I had paid with.”
Coneflower bare roots arrived disintegrated and likely won't survive.
“half of them had disintegrated by the time they arrived to us.”
Order shipped with no tracking and customer service unresponsive; no refund.
“no seeds and no refund.”
Received wrong unlabelled items and suspected the order was a scam.
“This is a scam don’t buy.”
Order confirmed and shipped quickly; seeds arrived within a week.
“Received my seeds as promised within a week.”
Most bulbs grow well; one spring shipment arrived with a missing item.
“about 85% of my bulbs have made it.”
Received rotting elephant ear bulbs and experienced poor customer service.
“THEY SENT ME ROTTING ELEPHANT EARS BULBS AND THEIR CUSTOMER SERVICE IS AWFUL.”
Shipment was delayed beyond promised 2-to-5 day schedule and took seven days.
“They told me they have a shipping schedule of 2 to 5 days.”
Seed packets contained far fewer seeds than expected for the price.
“There were fourteen seeds in one package of Vincas”
Order delayed twelve days despite nearby location; reviewer worries about quality.
“Its been 12 days since I ordered and I’m only 1 state away.”
Reviewer had a horrible experience and will not order again.
“Horrible! I will never order nothing from this site!”
Bulbs never received and customer lost money after a long runaround.
“I lost my money and no bulbs.”
One of two seed packs missing and received seeds disintegrated when watered.
“The seeds that I did receive turned to dust and dissolved as soon as they were watered.”
Lily bulbs order delayed from June until late October, missing planting season.
“They didn't ship my order until the end of October.”
Wildflower mix labeled potentially invasive and was not returnable as expected.
“Could be considered invasive in areas of USA. Check with your local agriculture office”
Canna bulbs shipped were the wrong variety despite planting many bulbs.
“They did refund, but who's gonna dig up the wrong bulbs and replant????”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Eden Brothers is an online seed and bulb retailer that sells vegetable seeds, flower seeds, and bulbs to home gardeners and small growers. Listings typically include packeted seeds and bare roots/bulbs, and customers commonly order for home gardens and small-scale production. Consumers comparing suppliers often check germination, shipping, and return policies before ordering.