Reviews Analyzed
21
We Collect & Analyze Reviews
Eden Brothers
Experiences & Reviews
Eden Brothers is an online seed and bulb retailer that sells vegetable seeds, flower seeds, and bulbs to home gardeners and small growers. Listings typically include packeted seeds and bare roots/bulbs, and customers commonly order for home gardens and small-scale production. Consumers comparing suppliers often check germination, shipping, and return policies before ordering.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
16d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Very few reviews discuss staff/service. Those that do report helpful sales advice and occasional refunds, but the sample size is small.
Share of mentions
Mixed
4%
💰
Value for money
Reports on value vary: some customers cite good yields and reasonable prices, while others report small seed counts and higher-than-expected costs.
Share of mentions
Mixed
6%
⚡
User experience
Many customers report late shipments, missing tracking information, and unclear website details; a minority describe fast confirmations and smooth delivery.
Share of mentions
Weak
19%
🔧
Product quality
Numerous reports of poor seed/bulb condition — disintegrated or wrong items, low germination — contrasted by a few accounts of good germination.
Share of mentions
Weak
21%
📞
Communication
Multiple reviews describe unresponsive phone and email support; some issues were later resolved with refunds or store credit but responses were often slow.
Share of mentions
Weak
18%
⭐
Overall experience
Overall impressions skew negative: common complaints are delivery failures, product condition problems, and slow or absent support; a small set of positive orders exist.
Share of mentions
Weak
31%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Vegetable seeds
"Very happy about the outcome of my non-GMO vegetable seeds. Great germination and results on my farm. Easy to use their shopping cart and timely delivery. Also, I'm pleased by their salespeople that advised me on the seeds that would do best on my soil. The yield is so high that we have even started a vegetable selling business. I must say that their vegetable seeds are also of high quality. My first shopping experience was great. It's as a result that I have placed another order consisting of beans and cucumber seeds. I am hopeful the entire will be as smooth as the previous one."
Carson J
Collected.reviews
Nov 18, 2021
Featured for: positive germination and service
Selling compost heap plants
"I wrote a recent review about my experience with thus nursery and, to their credit, they provided a store credit for the tree peonies which shipped la..."
DeDe
Trustpilot
Oct 01, 2025
Featured for: poor quality then refunded
Bulbs were disintegrated on arrival
"We will never order from Eden's Brothers again. We ordered a few coneflower bareroot/bulbs and half of them had disintegrated by the time t..."
Steve's Real World
Trustpilot
Oct 01, 2025
Featured for: bulbs disintegrated on arrival
Order never arrived / Customer Service uncommunicative
"When my order "shipped" there was no tracking information. Weeks went by and my order never arrived. I contacted customer..."
Jamie
Trustpilot
Oct 01, 2025
Featured for: order never arrived, no response
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
c
customer
trustpilot.com
Oct 01, 2025
Horrible Flower Seeds
We ordered 5 pounds of flower seed we planted and watered properly. The...
A
ArcLight
trustpilot.com
Oct 01, 2025
I ordered 8 bulbs “The President Canna…
I ordered 8 bulbs “The President Canna Lily”. I received cannas that loo...
D
Dianne Brown
trustpilot.com
Oct 01, 2025
Not what I ordered
I order butterfly milkweed seeds, a few months ago and well i planted them and the grew to be Ji...
H
Heather Presley
trustpilot.com
Oct 01, 2025
Nobody answers the phone.
Nobody answers the phone. Emails are dismissive. Purchase and second purchase with cre...
D
DeDe
trustpilot.com
Oct 01, 2025
Selling compost heap plants
I wrote a recent review about my experience with thus nursery and, to their credit, they provided a store credit for the tree peonies which shipped la...
S
Steve's Real World
trustpilot.com
Oct 01, 2025
Bulbs were disintegrated on arrival
We will never order from Eden's Brothers again. We ordered a few coneflower bareroot/bulbs and half of them had disintegrated by the time t...
J
Jamie
trustpilot.com
Oct 01, 2025
Order never arrived / Customer Service uncommunicative
When my order "shipped" there was no tracking information. Weeks went by and my order never arrived. I contacted customer...
R
Rachel Tu
trustpilot.com
Oct 01, 2025
I spend $45 buying springs bulbs
I spend $45 buying springs bulbs, only to find out they are not based in the US, company sold to China. Received a confirmation email from China. Trac...
J
Julia Glennon
trustpilot.com
Oct 01, 2025
I do not usually write reviews
I do not usually write reviews . . . this company has so wonderful to deal with that I felt compelled to write my own review. I ordered my seeds and r...
B
Bek
trustpilot.com
Oct 01, 2025
I have ordered from them 4 times
I have ordered from them 4 times. They’re a bit pricier than other places for some things so definitely shop around but so far I would say about 85% o...
G
G A
trustpilot.com
Oct 01, 2025
Absolutely Shocking -- WORST GARDENING EXPERIENCE EVER
Absolutely Shocking! DO NOT BUY FROM THIS AWFUL BUSINESS. THEY SENT ME ROTTING ELEPHANT...
E
Eric Daboling
trustpilot.com
Oct 01, 2025
I ordered the first seeds on March 6
I ordered the first seeds on March 6. They told me they have a shipping schedule of 2 to 5 days. After seven days, the shipment was finally delivered...
A
Amy Bishop
trustpilot.com
Oct 01, 2025
Very Few Seeds in Packets
I ordered multiple packs of seeds from this company. I received them and the amount of seeds in a packet was ridiculous. I purchased the seeds to make...
F
Flex
trustpilot.com
Oct 01, 2025
Never again
I wish I would’ve read about this place before I ordered. Its been 12 days since I ordered and I’m only 1 state away. I hope these see...
D
Diana
trustpilot.com
Oct 01, 2025
Horrible
Horrible! I will never ord...
M
Melissa Guinn
trustpilot.com
Oct 01, 2025
Beware
Beware, I ordered some bulbs. I did not receive them. Gave me a big ru...
G
Glenn Schwar
trustpilot.com
Oct 01, 2025
I ordered two packs of seeds and so far…
I ordered two packs of seeds and so far have received only one. The seeds that I did receive turned...
A
Aaron Yodaddy
trustpilot.com
Oct 01, 2025
$90 order of lily bulbs in June
$90 order of lily bulbs in June. They didn't ship my order until the end of October. The best part this...
S
Sandy Raeder
trustpilot.com
Oct 01, 2025
Possible Invasive Wildflower Seeds! Geesh!
I purchased Eden Brothers partial shade wildflower seed mix 1/4 pound on September 9, 2024! I noticed on the package it reads “Could be considered inv...
R
Rodney
trustpilot.com
Oct 01, 2025
Sent wrong bulbs in two seperate orders
planned for a year to order Canna bulbs. ordered, they shipped in the spring. Spent all day planting over 50 bulbs. several months pass...
Conclusion
Customer reports for Eden Brothers are mixed and focus on three recurring areas: product condition, delivery, and customer support. Numerous reviewers report damaged, wrong, or low‑quantity seeds and bulbs, while a minority describe fast confirmations, tracking, and good germination. Shipping and tracking problems — including late shipments and missing tracking numbers — appear frequently, and many reviewers describe slow or unhelpful responses from support. If you consider ordering, test with a small purchase first, verify seed counts and shipping timelines, and confirm the seller’s return/refund process before placing larger orders.