Reviewers most often highlight fast, helpful customer service that resolves refunds, replacements and order changes quickly. Several comments emphasize discreet, timely shipping and packaging. A minority of reviews report product defects or missing parts; when that occurs, support typically arranges replacements. A few customers mention website glitches or unwanted sales follow-ups, so check support and return policies before purchasing.
Examples from available reviews (Dec 2024 – Feb 2026).
Customer service agent Anna quickly resolved a discount and refund issue.
“they manually applied the discount and refunded the money to me”
Abel and Ivy troubleshot and obtained a replacement for a defective product.
“Both Abel and Ivy had fantastic customer service”
Customer service paused order, added free item, and applied free shipping discount.
“They paused my order, let me add a free item i couldnt add before”
Order arrived quickly but a representative repeatedly tried to sell the same product.
“I was/am confused by the ‘CR’ rep informing me of the product and attempting to have me purchase it.”
Reviews consistently describe fast, helpful customer service with staff resolving refunds, replacements and order changes promptly.
A few reviewers mention discounts, free gifts and manually applied savings; only a small portion discuss price or deals.
Many reviewers report fast, discreet shipping and an easy site; isolated reports describe website glitches that blocked discounts or item additions.
Several reviewers report defective items or missing parts; most of those cases were handled with replacements by customer service.
Customers frequently praise quick, polite chat and email replies; one review notes repeated sales-pitch communications as an issue.
Overall feedback is positive: shoppers cite reliable shipping, discreet packaging, responsive support and repeat purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · resellerratings.com (15) · Quotes shortened · As of: February 2026
Reviewer loves the website for many reasons.
“Love the website for so many reasons”
Reviewer loves the website for many reasons.
“Love the website for so many reasons”
Customer service provided very good help.
“Very good help”
Customer service provided very good help.
“Very good help”
Great customer service replaced a broken item and provided an add-on.
“Great customer service, had a broken item got it replaced and an add on for it!”
Great customer service replaced a broken item and provided an add-on.
“Great customer service, had a broken item got it replaced and an add on for it!”
Representative helped step-by-step and provided kind, informed assistance.
“The representative was very helpful. She helped me step-by-step. She sent me information and she was very, very kind very educated.”
Representative helped step-by-step and provided kind, informed assistance.
“The representative was very helpful. She helped me step-by-step. She sent me information and she was very, very kind very educated.”
Customer service solved the issue almost instantly.
“Solved my issue almost instantly, no issues.”
Customer service solved the issue almost instantly.
“Solved my issue almost instantly, no issues.”
Customer service was super kind, helpful, and informative.
“Super kind helpful and informative!”
Customer service was super kind, helpful, and informative.
“Super kind helpful and informative!”
Eden Fantasys' customer service was very responsive and positive.
“Eden Fantasys' customer service was very responsive and a great experience. Nice to see a vendor dedicated to such great customer care!”
Eden Fantasys' customer service was very responsive and positive.
“Eden Fantasys' customer service was very responsive and a great experience. Nice to see a vendor dedicated to such great customer care!”
Quick response and product replacement satisfied the new customers.
“Thank you for your quick response and solution to our problem and replacing the product that broke.”
Quick response and product replacement satisfied the new customers.
“Thank you for your quick response and solution to our problem and replacing the product that broke.”
Service was very fast and professional; reviewer highly satisfied.
“Very fast and professional service. Highly satisfied. Totally worth it.”
Service was very fast and professional; reviewer highly satisfied.
“Very fast and professional service. Highly satisfied. Totally worth it.”
Customer service helped expedite shipping and provided excellent support.
“Best customer service ever helping to expedite shipping.”
Customer service helped expedite shipping and provided excellent support.
“Best customer service ever helping to expedite shipping.”
Customer service was A1 and reviewer would recommend them.
“Their customers service is A1, that why I will recommend them.”
Customer service was excellent and reviewer will recommend them.
“Their customers service is A1”
Sydney was understanding and helped secure a shipping refund.
“Sydney was so sweat and was very understanding.”
Agent Sydney was understanding and helped with a shipping refund request.
“Sydney was so sweat and was very understanding.”
Ivy responded quickly and replaced a defective attachment.
“Ivy responded within a few hours and replaced the entire product”
Product issue was promptly resolved with a full replacement.
“Ivy responded within a few hours and replaced the entire product”
They respond on time to emails and are very helpful.
“They're very helpful and respond on time every time I email them!”
Customer service responded promptly and helpfully to emails.
“They're very helpful and respond on time every time I email them!”
Ivy followed up about a minor checkout problem and verified shipping.
“They verified my shipping address and made sure to keep me updated!”
Support verified shipping details and provided quick, informative updates.
“They verified my shipping address and made sure to keep me updated!”
Prompt, pleasant, and easy interaction with helpful customer service.
“Very helpful!! Prompt response and very pleasant and easy interaction. Thank You”
Support was prompt, pleasant, and made interactions easy.
“Prompt response and very pleasant and easy interaction.”
Website was easy to navigate and customer service replaced a defective toy.
“The website is very descriptive, helpful, and easy to navigate.”
Website was easy to use and defective toy was replaced.
“they would be happy to replace the defective toy!”
Customer service credited account for an item that failed outside warranty.
“credited my account for the price of an item that failed outside of the 90 day warranty. Very quick and easy :)”
Customer service credited account for a failed item's price quickly.
“credited my account for the price of an item that failed outside of the 90 day warranty.”
Products are wonderful and customer service is exceptionally good.
“Customer Service is out of this world.”
Products are good and customer service stands by their items.
“Customer Service is out of this world.”
Customer service helps with every detail to solve issues or explain products.
“They have very great customer service and definitely help with every detail to help solve any issue you may have or dont understand. Great service.”
Customer service was thorough and helped resolve detailed issues.
“They have very great customer service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
EdenFantasys is an online adult retailer selling sex toys, lingerie and sexual wellness products through an e-commerce storefront. Consumers typically evaluate the company on customer service, discreet shipping and product reliability when searching for reviews and buying guidance.