Reviewers most often highlight fast, helpful customer service that resolves refunds, replacements and order changes quickly. Several comments emphasize discreet, timely shipping and packaging. A minority of reviews report product defects or missing parts; when that occurs, support typically arranges replacements. A few customers mention website glitches or unwanted sales follow-ups, so check support and return policies before purchasing.
Examples from available reviews (Dec 2024 – Feb 2026).
Customer service agent Anna quickly resolved a discount and refund issue.
“they manually applied the discount and refunded the money to me”
Abel and Ivy troubleshot and obtained a replacement for a defective product.
“Both Abel and Ivy had fantastic customer service”
Customer service paused order, added free item, and applied free shipping discount.
“They paused my order, let me add a free item i couldnt add before”
Order arrived quickly but a representative repeatedly tried to sell the same product.
“I was/am confused by the ‘CR’ rep informing me of the product and attempting to have me purchase it.”
Reviews consistently describe fast, helpful customer service with staff resolving refunds, replacements and order changes promptly.
A few reviewers mention discounts, free gifts and manually applied savings; only a small portion discuss price or deals.
Many reviewers report fast, discreet shipping and an easy site; isolated reports describe website glitches that blocked discounts or item additions.
Several reviewers report defective items or missing parts; most of those cases were handled with replacements by customer service.
Customers frequently praise quick, polite chat and email replies; one review notes repeated sales-pitch communications as an issue.
Overall feedback is positive: shoppers cite reliable shipping, discreet packaging, responsive support and repeat purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · resellerratings.com (15) · Quotes shortened · As of: February 2026
Reviewer felt it was a good time to make this purchase.
“It's a great time for this buying.”
Anna resolved the product issue within 48 hours and was pleasant.
“Everything was resolved in less than 48 hours from the first email being sent out.”
Anna responded promptly and efficiently, ensuring a swift resolution.
“Anna's prompt response was greatly appreciated.”
Ms. Anna offered multiple solutions and handled the issue kindly.
“she offered me 3 solutions of either a replacement of the item or another one that cost the same”
Customer service was super helpful and quick to respond.
“Super helpful and quick to respond to my questions”
Customer service agent Anna quickly resolved a discount and refund issue.
“they manually applied the discount and refunded the money to me”
Abel and Ivy troubleshot and obtained a replacement for a defective product.
“Both Abel and Ivy had fantastic customer service”
Anna was amazing and helped the customer quickly.
“Anna was amazing and helped me so quick !”
Online chat with Anna was incredibly useful and easy to deal with.
“The online chat with Anna was incredibly useful.I Am a United States Marine CLASSIFIED ops. Sniper, I've been gone for almost 15 years and didn't think I would get a company that would be so easy to deal with.”
Response time was great and the help was appreciated.
“The response and response time was great.”
Customer service paused order, added free item, and applied free shipping discount.
“They paused my order, let me add a free item i couldnt add before”
Sydney easily helped change the order after the customer reconsidered.
“Sydney ended up helping me with ease in changing my order!”
Anna helped the reviewer find deals and was appreciated.
“Anna was very helpful with figuring out deals and stuff.”
Anna responded promptly via email and convinced the reviewer to keep the order.
“What made my experience great was my interaction with Anna from customer service.”
Packages arrive discreetly; customer service replaced a defective product quickly.
“Packages always arrive on time and with no indication of what is inside”
The free gift hooked the reviewer; they await product performance.
“With the free gift I was hooked.”
Anna was excellent and cleared all concerns about an item.
“Anna was excellent she clear all my concerns about a item 👍”
Order arrived quickly but a representative repeatedly tried to sell the same product.
“I was/am confused by the ‘CR’ rep informing me of the product and attempting to have me purchase it.”
Anna was easy to talk to and very knowledgeable.
“Anna was easy to talk to and very knowledgeable.”
Support team was nice, patient, and clear in communication.
“They are really nice, supportive, and patient with ther assistant and are very clear direct and straight to the point.”
Customer care quickly replaced a malfunctioning penis pump after email troubleshooting.
“he informed me that he would send me a new one.”
Lost or stolen package was promptly replaced with no hassle.
“My package was lost/stolen and it was replaced promptly with no hassle. Great customer service!”
Fast shipping; customer service replaced a missing part by sending an entire replacement.
“Customer service offered to replace the full piece.”
Great site, great customer service, and fast shipping.
“Great site, great customer service and fast shipping!”
Ms. Anna resolved the issue quickly and helpfully.
“Ms. Anna was super helpful and got my issue resolved quick and easy!”
Anna promptly arranged a replacement after the defective item was reported.
“Anna in customer service promptly determined that I needed to have a replacement sent out.”
Anna helped troubleshoot and arranged a free replacement for broken item.
“I will be receiving my replacement out of cost.”
Support quickly helped locate the customer's delivered package.
“The problem was solved.”
Anna and Abel provided options and shipped a replacement promptly.
“they put in the order for the replacement item I wanted and it’s already shipped!”
Ana helped secure a quick, hassle-free replacement and was kind.
“She made sure to help me get a replacement quickly and hassle-free.”
Customer service quickly guided the reviewer to the missing power cord.
“They were on it right away and told me exactly where the power cord could possibly be”
Anna resolved a promotional issue for the customer.
“Anna was able to help take care of the situation!”
Live chat and staff Richard and Sydney provided excellent, quick service.
“Live chat expedites customer concern/inquiry matters rapidly.”
Sydney delivered a quick, easy support result.
“Easy to find, contact, and a quick result from Sydney on the support team.”
Sydney responded immediately and resolved the defective merchandise issue.
“received immediate response.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
EdenFantasys is an online adult retailer selling sex toys, lingerie and sexual wellness products through an e-commerce storefront. Consumers typically evaluate the company on customer service, discreet shipping and product reliability when searching for reviews and buying guidance.