Ejuice Connect
Experiences & Reviews
Ejuice Connect is an online retailer that sells e-liquids, replacement coils, vape kits, mods and related accessories. The company operates an e-commerce site offering multiple brands and bulk options for vapers. Consumers searching reviews typically look for information on pricing, shipping, product authenticity and customer support before ordering.
Overview & Key Metrics
Our Analysis
Service quality
Customer service is inconsistent: some buyers praise order accuracy, while many report unresponsiveness, slow refunds or unresolved order problems.
Value for money
Numerous reviewers cite lower prices and coupon savings compared with local shops; some still flag shipping fees or perceived deceptive promotions.
User experience
Delivery experiences vary: several customers report fast FedEx delivery and on-time arrival, while others report delays, address issues or missing items.
Product quality
Product reports are split: multiple complaints describe coils failing quickly or being expired, yet several customers report accurate orders and satisfactory juice quality.
Communication
Communication is uneven: some customers receive proactive texts or calls, while others describe ignored emails, unanswered messages and long response times.
Overall experience
Overall impressions are divided: many highlight good prices and occasional fast shipping; a substantial share report order, product or support problems.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 473 verified reviews (November 2021 – October 2025).
Returning customer for years now
"Returning customer for years now. I have made a dozen or so purchases (bulk juice mostly) and they have 100% accuracy with every order. I love that I..."
Coils are expired or fake
"Well I did love this company until as of recent the order I received about 3 weeks ago that had old or expired coils in it. I’ve reached out to them s..."
I ordered from ejuice connect and they…
"I ordered from ejuice connect and they quickly took my money but I ordered on January 13 so they said I'd get my order January 17th that day came and..."
Super fast delivery and great savings.
"Super fast delivery. Delivered to my door by FedEx in 3 days. Shipping is flat rate $10.00 for up to 3 pounds so it pays to buy multiple items. Bought..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Collected.reviews (453) · Trustpilot (20) · Quotes shortened · As of: October 2025
To the collected.reviews Administrator.
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Ejuice Connect has provided excellent…
Ejuice Connect has provided excellent customer service. If anything is off about my order, they reach o...
Coils went bad after less than a day of…
Coils went bad after less than a day of use, and I primed the coil and waited 10 min, took a few dry hits witho...
Returning customer for years now
Returning customer for years now. I have made a dozen or so purchases (bulk juice mostly) and they have 100% accuracy with every order. I love that I...
Simple task of sending the package to…
Simple task of sending the package to the right address proved to difficult. Sure, I got my refund, but not after making me wait a week. Low p...
Lately my packages
Lately my packages, have taken longer. They blame it on fedex, but fedex delivers all my other packages in a timely matter. This time it says they hav...
Coils are expired or fake
Well I did love this company until as of recent the order I received about 3 weeks ago that had old or expired coils in it. I’ve reached out to them s...
I ordered from ejuice connect and they…
I ordered from ejuice connect and they quickly took my money but I ordered on January 13 so they said I'd get my order January 17th that day came and...
No longer a customer
I've been a customer for a few years, and never an issue until my most recent order. Yes, they do ship fast, but apparently accuracy is a thing of the...
Super fast delivery and great savings.
Super fast delivery. Delivered to my door by FedEx in 3 days. Shipping is flat rate $10.00 for up to 3 pounds so it pays to buy multiple items. Bought...
Ejuice Connect is the only place I buy…
Ejuice Connect is the only place I buy my coils and vape juices from! Great prices, shipping is cost effec...
They seem to be going downhill
They're legit, but they are becoming more greedy by the day. They used to allow you to earn points to save money on your next orders, but they killed...
Best prices online
Best prices online. Then placed a decent size order. They called to notify me one was out of stock. Ejuic...
100% SATISFACTION!
I love Ejuice Connect! Prices are way better then the smoke shops I live by! You get exactly what you could get in the shops. The only thing I wish th...
They shorted my order 2x 120ml of…
They shorted my order 2x 120ml of ejuice and absolutely refuse to make it right. I have validation if needed! So, I'm taking my business elsewhere....
Deceptive "Deal" description
Deceptive "Deal" description...much like the rest of the 1-STAR ratings here, today's after Christmas promotion was very price apealing. When it's too...
Was contacted during Christmas
Was contacted during Christmas, did not see message refunded for vape they said out of stock. Contacted next day order ready for FedEx lady very...
Conclusion
Reviews indicate Ejuice Connect commonly attracts buyers for lower prices and a wide selection of juices and hardware; several customers report substantial savings compared with local stores. At the same time, reviewers show mixed experiences: some report quick FedEx delivery and accurate orders, while others report missing items, shorted orders, or coils that failed prematurely. Multiple reviews cite inconsistent customer support and delayed or partial refunds, so confirm return and refund policies before purchasing. For new customers consider ordering a small trial first, verify shipping costs at checkout, and keep tracking and communication records in case of issues.