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We Collect & Analyze Reviews

Ejuice Connect
Experiences & Reviews

Ejuice Connect is an online retailer that sells e-liquids, replacement coils, vape kits, mods and related accessories. The company operates an e-commerce site offering multiple brands and bulk options for vapers. Consumers searching reviews typically look for information on pricing, shipping, product authenticity and customer support before ordering.

Overview & Key Metrics

Reviews Analyzed 473
Positive Sentiment 2%
Latest Review 9d
Overall Rating
1.1

Our Analysis

🎯

Service quality

Customer service is inconsistent: some buyers praise order accuracy, while many report unresponsiveness, slow refunds or unresolved order problems.

Share of mentions
19%
Weak
💰

Value for money

Numerous reviewers cite lower prices and coupon savings compared with local shops; some still flag shipping fees or perceived deceptive promotions.

Share of mentions
17%
Mixed

User experience

Delivery experiences vary: several customers report fast FedEx delivery and on-time arrival, while others report delays, address issues or missing items.

Share of mentions
16%
Mixed
🔧

Product quality

Product reports are split: multiple complaints describe coils failing quickly or being expired, yet several customers report accurate orders and satisfactory juice quality.

Share of mentions
10%
Mixed
📞

Communication

Communication is uneven: some customers receive proactive texts or calls, while others describe ignored emails, unanswered messages and long response times.

Share of mentions
12%
Weak

Overall experience

Overall impressions are divided: many highlight good prices and occasional fast shipping; a substantial share report order, product or support problems.

Share of mentions
26%
Mixed

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 473 reviews

All Customer Reviews

Sources: Collected.reviews (453) · Trustpilot (20) · Quotes shortened · As of: October 2025

T
Thaddeus Guajardo
Collected.reviews Oct 05, 2025

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Collected.reviews Oct 04, 2025

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Collected.reviews Oct 03, 2025

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Address: 2785 Patterson Street

Houston, TX 77063

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Collected.reviews Oct 03, 2025

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S
Susan Wagner
trustpilot.com Oct 01, 2025

Ejuice Connect has provided excellent…

Ejuice Connect has provided excellent customer service. If anything is off about my order, they reach o...

J
James Hartmann
trustpilot.com Oct 01, 2025

Coils went bad after less than a day of…

Coils went bad after less than a day of use, and I primed the coil and waited 10 min, took a few dry hits witho...

T
Trevor Smith
trustpilot.com Oct 01, 2025

Returning customer for years now

Returning customer for years now. I have made a dozen or so purchases (bulk juice mostly) and they have 100% accuracy with every order. I love that I...

J
Jason Kadlec
trustpilot.com Oct 01, 2025

Simple task of sending the package to…

Simple task of sending the package to the right address proved to difficult. Sure, I got my refund, but not after making me wait a week. Low p...

K
Karen Hassell
trustpilot.com Oct 01, 2025

Lately my packages

Lately my packages, have taken longer. They blame it on fedex, but fedex delivers all my other packages in a timely matter. This time it says they hav...

D
DEE
trustpilot.com Oct 01, 2025

Coils are expired or fake

Well I did love this company until as of recent the order I received about 3 weeks ago that had old or expired coils in it. I’ve reached out to them s...

E
Elizabeth Cuddyer
trustpilot.com Oct 01, 2025

I ordered from ejuice connect and they…

I ordered from ejuice connect and they quickly took my money but I ordered on January 13 so they said I'd get my order January 17th that day came and...

L
Lisa E
trustpilot.com Oct 01, 2025

No longer a customer

I've been a customer for a few years, and never an issue until my most recent order. Yes, they do ship fast, but apparently accuracy is a thing of the...

C
Customer R.Walden
trustpilot.com Oct 01, 2025

Super fast delivery and great savings.

Super fast delivery. Delivered to my door by FedEx in 3 days. Shipping is flat rate $10.00 for up to 3 pounds so it pays to buy multiple items. Bought...

K
Karen Penland
trustpilot.com Oct 01, 2025

Ejuice Connect is the only place I buy…

Ejuice Connect is the only place I buy my coils and vape juices from! Great prices, shipping is cost effec...

J
Justine Benscoter
trustpilot.com Oct 01, 2025

They seem to be going downhill

They're legit, but they are becoming more greedy by the day. They used to allow you to earn points to save money on your next orders, but they killed...

K
Kenneth Sanjuan
trustpilot.com Oct 01, 2025

Best prices online

Best prices online. Then placed a decent size order. They called to notify me one was out of stock. Ejuic...

S
Samantha Plummer
trustpilot.com Oct 01, 2025

100% SATISFACTION!

I love Ejuice Connect! Prices are way better then the smoke shops I live by! You get exactly what you could get in the shops. The only thing I wish th...

B
Brian Weese
trustpilot.com Oct 01, 2025

They shorted my order 2x 120ml of…

They shorted my order 2x 120ml of ejuice and absolutely refuse to make it right. I have validation if needed! So, I'm taking my business elsewhere....

L
Lou Campbell
trustpilot.com Oct 01, 2025

Deceptive "Deal" description

Deceptive "Deal" description...much like the rest of the 1-STAR ratings here, today's after Christmas promotion was very price apealing. When it's too...

D
Dan Newton
trustpilot.com Oct 01, 2025

Was contacted during Christmas

Was contacted during Christmas, did not see message refunded for vape they said out of stock. Contacted next day order ready for FedEx lady very...

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Conclusion

Reviews indicate Ejuice Connect commonly attracts buyers for lower prices and a wide selection of juices and hardware; several customers report substantial savings compared with local stores. At the same time, reviewers show mixed experiences: some report quick FedEx delivery and accurate orders, while others report missing items, shorted orders, or coils that failed prematurely. Multiple reviews cite inconsistent customer support and delayed or partial refunds, so confirm return and refund policies before purchasing. For new customers consider ordering a small trial first, verify shipping costs at checkout, and keep tracking and communication records in case of issues.