Many customers praise the low prices, broad brand range, and quick order processing. A recurring set of reviews describes missing or late shipments and refund requests that never get resolved. Several reviewers also report faulty or expired coils. Overall, feedback combines strong value praise with repeated breakdowns in order handling and support.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer praises selection, low prices, fast delivery and excellent customer response.
“the selection, pricing , speed of delivery and response time to customer service emails is unmatched .”
Paid for expedited shipping but package stalled regionally and refund was refused.
“WA Residents Beware: Support admits shipping flaws but refuses refunds”
Coils failed within a day and shipping was slow and costly.
“Coils went bad after less than a day of use”
Company charged but didn't deliver and refused refund, requiring bank intervention.
“Took my money, never received what i ordered”
Service problems make up the biggest negative theme. Reviewers report missing packages, incomplete or incorrect orders, and shipments that stop moving. Others say orders arrive quickly and are packed correctly.
Value stands out as a key positive point. Many reviewers point to lower prices, coupon savings, and repeat purchases driven by cost. A few mention unexpected shipping charges or refunds that fell short.
Customers often mention finding products easily and having plenty of brands and flavors to choose from. Some note slower delivery times and raise doubts about review authenticity. Praise for usability is less common but focuses on the site layout.
Product issues appear less often but come with specific examples. Complaints include coils that fail quickly and shipments that include old or expired parts. Several reviewers, meanwhile, praise the flavor and say the products perform well.
Communication problems run through much of the negative feedback. Reviewers cite support that doesn’t respond, contact details that don’t work, promotions that feel misleading, and rude interactions. Positive reviews mention prompt order confirmations and issues that get resolved.
Feedback splits sharply: strong praise for price and selection alongside low ratings for fulfillment and support. Positive experiences highlight fast shipping and savings. Negative ones focus on non-delivery, refunds, and a lack of response.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · bbb.org (10) · Collected.reviews (5) · Quotes shortened · As of: February 2026
Tracking showed package never left, company unresponsive until review, bank dispute filed.
“the tracking read that it never left Florida”
Tracking showed package never left, company unresponsive until review, bank dispute filed.
“the tracking read that it never left Florida”
Paid for expedited shipping but package stalled regionally and refund was refused.
“WA Residents Beware: Support admits shipping flaws but refuses refunds”
Paid for expedited shipping but package stalled regionally and refund was refused.
“WA Residents Beware: Support admits shipping flaws but refuses refunds”
Reviewer praises selection, low prices, fast delivery and excellent customer response.
“the selection, pricing , speed of delivery and response time to customer service emails is unmatched .”
Reviewer praises selection, low prices, fast delivery and excellent customer response.
“the selection, pricing , speed of delivery and response time to customer service emails is unmatched .”
Excellent customer service and low prices; company resolved out-of-stock issue well.
“This place has the best customer service I have ever experienced with any ejuice company”
Excellent customer service and low prices; company resolved out-of-stock issue well.
“This place has the best customer service I have ever experienced with any ejuice company”
Company provides excellent customer service and proactive order confirmation.
“Ejuice Connect has provided excellent customer service.”
Coils failed within a day and shipping was slow and costly.
“Coils went bad after less than a day of use”
Longtime customer praises accuracy and low prices, enjoys coupons.
“I love that I can get my juice for under a third of the price that I can from local stores.”
Incorrect delivery address caused week-long delay before refund; lost customer.
“Simple task of sending the package to the right address proved to difficult.”
Deliveries have become slower and coils arrived faulty, prompting loss of trust.
“This time it says they have not received my package and it's been 6 days.”
Received old or expired coils and company ignored replacement requests.
“had old or expired coils in it.”
Company took payment but failed to deliver order and ignored refund requests.
“they quickly took my money”
Misleading ad led to wrong coils and company didn't respond to complaints.
“coils I ordered don't work for my tank.”
Fast delivery and significant savings compared to local vape store.
“Super fast delivery.”
Loyal customer praises great prices and fast, affordable shipping.
“Great prices, shipping is cost effective and fast!”
Service has worsened with slower shipping and perceived review manipulation.
“They literally bought the reviews.”
Company communicated stock issue and replaced item with better product on time.
“Good communication.”
Praises lower prices and reliable delivery, missing one accessory.
“Prices are way better then the smoke shops I live by!”
Order was shorted twice and the company refused to correct it.
“They shorted my order 2x 120ml of ejuice”
Promotion misrepresented free shipping versus discount, causing disappointment.
“FREE SHIPPING WITH ORDERS OVER $100.”
Rude handling and poor customer service during holiday contact, won't order again.
“VERY BAD CUSTOMER SERVICE NEVER ORDER AGAIN.....SCAM AVOID!!!!”
Multiple orders with fast shipping and great value kept reviewer loyal.
“Super fast shipping, on par with anthing shipped from that A to Z company.”
Incorrect item returned but refund was insufficient and resolution took over three weeks.
“they refunded me 25 dollars.”
Generally positive experience with good flavors and week-long delivery.
“The experience is overall very good!”
Reviewer orders solely due to great prices and brand selection.
“Great prices and a wide selection of brands!!”
Received incorrect replacements and company was unresponsive to multiple contacts.
“the provided email address is not valid”
I recently sent an email regarding your tax and bookkeeping, but I haven’t heard back—just wanted to follow up in case it got buried.
Was just browsing the site and was impressed the layout. Nicely design and great user experience. Just had to drop a message, have a great day! we7f8sd82
hello
I hope you're well.
I’m looking to place an order for a product I found on your website. Could you confirm its availability and provide your product catalog with pricing details? I’ll send the order list and quantities soon.
Thank you for your help.
Marc Randoph
Purchasing manager +18624533422
Speed ok but accuracy poor and unresponsive, claims of buying reviews.
“They are, in-fact, "buying" reviews.”
I store USDT in my account on OKX wallet and have my seed phrase (clean party soccer advance audit clean evil finish tonight involve whip action). Can you explain how to move these funds to Binance?
Unbeatable pricing, fast shipping, responsive support, hassle-free returns.
“Unbeatable Prices”
Received wrong order, partial refund, and company demanded costly return process.
“sent me a completely wrong order”
Company charged but didn't deliver and refused refund, requiring bank intervention.
“Took my money, never received what i ordered”
Company claims shipped items but evidence disputed and surveillance requests ignored.
“They will take a pic of what was supposed to be put inside the package”
Praises best prices and fastest shipping; recommends ordering.
“its my #1 go to site for online ordering.”
Orders ship fast and always include items, reviewer will continue ordering.
“They always ship fast and always got everything I ordered.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ejuice Connect sells e-liquids and vaping supplies online. Its website lists branded e-juice, replacement coils, tanks, and related accessories. Product pages show flavor notes, nicotine strengths, and brand details to help shoppers compare. The site supports online ordering and checkout, with posted help pages covering shipping and returns.